Airtel Complaints & Reviews

My name is dhruv. My phone got stolen just half an hour back. My number is [protected], please block my sim immediately. It got stolen at Annapoorna restaurant near Salem. Airtel is saying there sever is down and will be up only by 3pm. This is too late! There should be facility available with Airtel to block a stolen SIM card asap. Please take immediate action and inform on this forum itself.

Sir, My sim no. [protected] has been lost& I had given a complaint in Airtel office & they had given me a duplicate sim with same number& informed that it will be activated within 6 hrs.But still after 12 hrs my sim is not activated.I request you to resolve my issue& activate my sim as soon as possible

I need my call and whatsapp history for last two months. So pls send to my mail id [protected]@gmail.com.
My mobile has using by my sister she doesn't know some of the call coming irregular and also coming wrong sms from whatsapp. So ple send my gmail id for last 2 months call details and whatsaapp history.
My airtel number is [protected].
Pls do needful.
By m. Satheeshkumar
Trichirapalliy tamilnadu.

Employees are charging money from customers falsely in name of activation and processing fees of rs 200 for mnp & new number registrations and fooling customers by this fraud where as company charges nothing actually
I tried to call airtel complaint no but only computer keeps playing recorded voice messages of company
Vile parle east branch nehru road mumbai 400057

Hi am facing a problem, am not getting signals on my mobile for my airtel 4g sim. I faced this from today (11/08/2017) suddenly i lost the signal.. Am not receiving any call and not able to dial... While dialing am getting an error message as"no mobile network"... I have rebooted my handset.. Kindly let me know where is the problem exists.. Either in my handset or in the network... It is very urgency.. Am unable to dial a call and receive call... Am missing so much important calls... Try to sort out this issue as early as possible..

I have recharged 349 plan for my prepaid number [protected] for unlimited local + std calling as i received this offer detail in message from airtel, but in message it was not mentioned that plan will not work in roaming. My recharge went waist as i was not able to make calls in roaming. This is fraud and cheating with customer from airtel, they put hidden conditions in the offer.

Tried to call customer care no one is responding,...

I am now currently in us and i have subscribed for the international roaming pack of 2999 but still am not able to make any outgoing calls to india. The calls are not placed at all. I am able to get incoming calls and use the data roaming but not to place any calls (Outgoing call)

Kindly check and rectify as soon as possible. As this pack is for 10 days and if the rectification takes a longer time then there is no use of this pack.

ALERT! Airtel Fraud in the name Airtel Secure Plan!
Airtel is just cheating its customers in the name of AIRTEL Secure Plan. And they are not taking any responsibility regrading this. I had taken an airtel secure plan. And my handset got damaged. They rejected the claim by telling improper handling. My incident description was while i am picking up the phone from my pocket it was accidentally slipped out of my hand and the screen was broken. They call this as improper handling.

So what i did is i had called them as a new customer who want to take an insurance for his mobile. And i had asked them for twice that if my handset is slipped out of my hand does the insurance covers. And the guy responded that yes it covers in a very clear and loud tone.

I had did the same call to two guys. Both had admitted that they will cover if it is slipped out of hand. So i just want to ask Airtel are you trying to cheat customers?

And please dont advertise the bull #### things in TV's that network takes care of everything. You are not able to answer the questions itself. How a customer can trust you? I am having 4 airtel connections in my house. I am going to port these all to other networks.

If you are not going to resolve the issue. I will start a campaign in social media on how intelligently you are cheating customers. And i will approach the consumer court for this matter. So that i can save some people from this fraud.

This complaint is with regard to receiving a call from airtel, telling me a legal notice and pending bill is generated on my name.
My connection number - [protected] was disconnected 3 months ago with all payments cleared.
I received various calls from airtel after the disconnection with regard to the bill for almost a month, during which in each phone call i told them, that the payment had already been made, and the connection had been disconnected.
What is surprising is that 3 months later, a bill of rs.4183 is generated and i'm told i have a legal notice on my name from airtel.
This is extremely troublesome and inconvenient. Because with regard to this very same connection, there was an extra payment made during the time of instalment due to various issues.
I would like someone to look into the matter, and also tell the airtel legal notice office to please be polite when speaking to customers of theirs.
Because the lady that called me had no decency or manners what so ever.
Thank you.

I have two mobiles having network of Airtel. Mobile network connectivity hardly comes to my mobiles. I always get complaints from my friends and relatives that they do not get my number connected when they call me. I also do not get connected to any number when I call anyone. Connectivity comes and goes. Most of the time, connectivity remains missing. I complained on 28th July 2017 regarding network connectivity problem (ID 1643464) at this forum. My issue has not been resolved till now.
You are requested to please get the issue resolved as early as possible otherwise no sense of keeping mobiles with us.

Sudha

Sir
It's very very difficult to contact with customer care person in airtel about offers, recharges, status, etc., when called to customer care it tells the repeated, recorded information. A lot of time is waste. But its very easy in other companies. So try to make necessary arrangements. Otherwise you may looses the customers
With regards
N b raj

Pls give me the name and address of the phone number +[protected] this man has been threatening me since two days. He threatens me about catching me if he finds me anywhere I don't know wat to do and I can only use word that is prohibited please help...

I bought the new 4g sim of airtel for my 4g phone and recharged sim on 4 july 2017 for the rs 399 plan i. E. 1gb 4g internet data and unlimited calling for 84 days as told by the company. But the plan expired in 1 month 7 days. The company is cheating the customers on the saying that the plan is for 84 days, but the plan is expiring in 1 month only. This is completely fraud plan by airtel, cheating the customers - showing more and giving very less. My airtel no is [protected] and mail is
[protected]@gmail.com

Hi,
I am having airtel postpaid number : [protected] (Delhi), and curerntly the number is on roaming in pune, since last 3 months, but since last 3 weeks, i am not having any signals on the carrier.

Need airtel team to please check this on priority, as soon as possible, as this is my main contact number, and is present at all financial and personal details.

Need to have this working asap.

Regards,
Ankit jain.
Alternate contact : [protected]

I have swapped my old airtel sim card to 4g sim yesterday but the messages are not coming, as well as the *121# is also not working. Hence i couldn't able to check balance as well as the messages neither be send nor receive and I'm also unable to see otps

The mobile number is [protected]

Please fix the problem soon sir please...

Recharged with rs 244 plan under the plan of 70gb data for 70 days validity with transaction id[protected]. However cheated by airtel with 1 gb data and 28 days of validity. This has happened with me twice.

I do not understand when i recharged with 244 why shall i get only 1gb of data. I tried calling customer care but there is no connection to talk to customer care. When i was looking for long term customer of airtel., i ended with such nuisance. This is happening with many airtel users which is the main cause of deviating from airtel. Hope you will resolve this soon without making me wait much. Looking forward for your help.

God bless you airtel. Dube hue jahaj aur mat dubao.

Hi,

I have been receiving messages regards to payment that's not been paid for months for the below mentioned landline details

Bill details for your airtel fixedline/broadband a/c no. [protected] dated 09-aug-2017 total due: 4, 850.05 due date: immediate bill delivery date: 20-aug-2017. 15% service tax replaced by 18% gst

My mobile number is assigned to a different landline number which i do not own.in spite of telling multiple times to the customer service people not to call me. But they still continue to contact, every time i tell them not to call, they always end up saying "we are sorry & won't be repeated again. But then all that said they still keep calling endlessly and sendingvmessages

Hi,

I m using air tel number and have visited air tel store thrice situated at bahu plaza south block, jam mu to update my aadhar as i m receiving calls and sms to get the aadhar updated against my number.

It is very sad about air tel that all my visit has gone into vain as there is guy just sitting near door and i have interacted every time with him and every time he come up with new excuses first time i visited the store he told that device is not working, 2nd time i visited he told that the person who updates aadhar against postpaid number has gone somewhere else kindly wait for 10-15 mts and it is very surpassed to say that guy do not look so professional nor he has such ethics how to talk with the customer as i and other customer was very surprised to see that when he tells us that "saare customer isse store visit kyun kar raahen baaki saare airtel store khali paade haan idhar kyun aa raahen" this is really # who has selected them.

In the end i would request air tel that i m ready to update aadhar against my number but delay is due to air tel store in bahu plaza request to kindly send someone to do so.

Hello Airtel,

This is Vaishak M R, my mobile number is +91 [protected], on 10/08/17 ₹26/- was deducted from my account from data usage. I have opted for 399 pack in which I am eligible for 1gb per day. Despite, of this my Balance was deducted. I had used the data of 500 mb of daily limit of 1gb. And I was also not able to use test data for whole day. Because of your mistake I lost ₹. 15000/-. Due to no internet I couldn't complete one project. I lost my money. Who will compensate it.

I have attached snip for your reference.
Kindly refund my money back.

Mr. Rajiv shah in lieu of the bill generated for the month of june, 2017 for mobile number [protected] relationship number [protected] and for reasons mentioned hereunder:
1. That i am the user of your telecommunications services company and have obtained a post-paid connection of your company.
2. That i had subscribed for international roaming pack from your company store at ground floor, 13, 14 landmark complex, race course circle, baroda/vadodara, gujarat-390007 for an amount of inr 3, 999/- (Indian rupees three thousand nine hundred and ninety nine only) on 9th of june, 2017 as i was travelling to united states of america and canada.
3. That as guided and promised by your representatives at the airtel store in vadodara, i had subscribed and was charged with inr 3, 999/- (Indian rupees three thousand nine hundred and ninety nine only) for a special international roaming pack o[censored]nited states of america and canada with incoming calls totally free and non-chargeable as well as outgoing calls of 500 mins totally free and non-chargeable. Apart from that, 5gb international roaming data pack was also free and non-chargeable under this special international roaming pack for united states of america and canada.
4. That when i travelled to united states of america and canada, i was under an impression that i am covered under the special international roaming pack issued by your telecommunications services company.
5. That i used the services i had subscribed of the special international roaming pack your company throughout my stay in united states of america and canada but in between the duration of my stay, i was shocked that your company had discontinued, suspended, blocked and stopped all my subscribed telecom services on the 28th of june 2017. Such act on of your company had put the life of me on the edge by making me handicapped to communicate with anyone and as a result of which i suffered huge loss and was mentally troubled. I returned back to india on 4th july, 2017 and so for more than one week i was blocked out from any kind of communication from your company wilfully. On returning back, i was shocked to see that i have been being charged with inr 22, 338/- (Indian rupees twenty two thousand three hundred and thirty eight only) as international roaming charges even though my usage never went over the total free and non-chargeable minutes as per the special international roaming pack subscribed with your company o[censored]nited states of america and canada.
6. That when i approached your representative for clarity on the issue of bill generated, for which first they were lost and did not have any clue as to why i was charged heavily but after a while they cooked up new stories and said that even though i was only in united states of america and canada and i had subscribed for special international roaming pack o[censored]sa and canada for inr 3, 999/- (Indian rupees three thousand nine hundred and ninety nine only) under which i was allowed many free minutes and other privileges, the pack doesn't cover some parts o[censored]nited states of america and canada. Your representative had no answer as to why your company had discontinued, suspended, blocked and stopped all my telecom services on the 28th of june 2017. This was a shock to me as i never expected that your company would be cheat on me in such a way.
7. That i am very much aggrieved and feel cheated because when i had subscribed the special international roaming pack for usa and canada, i was never guided that even though i will be in united states of america and canada using the special international roaming pack, some parts of that countries would not be covered in this pack even though they are a part o[censored]sa and canada. Nowhere it can be understood or pointed out that your telecommunications services company has mentioned those particular places and described the charges thoroughly that would be applicable in such places. Moreover on a very deep and inhuman look to the terms and conditions mentioned and showed by your representative which was not even known to them and which were also never made clear at the time the special international pack was opted by me and which has 4 pages and font size smaller or equal to 11 (Which is not readable for person of age 40-60), your representative showed and read out to me point no.17 of the terms and conditions of your telecommunications services company which says that "the benefits of the offer are not applicable for premium rate numbers / maritime / satellite / aero mobile / ship cruise or immarsat". Any layman or any person who is well educated cannot point out what these maritime / satellite / aero mobile / ship cruise or immarsat mentioned under your terms and conditions actually means and how is it applicable to him or how does it actually work. Moreover it is also nowhere mentioned, what cities have such networks or where it will be charged on a regular rate basis or any kind of intimation that the person has stepped under the above mentioned areas of maritime / satellite / aero mobile / ship cruise or immarsat. Now here when i am approx. Of age 60 years, have reading glasses and i am completely unaware and not guided from your representative at vadodara store as they themselves were unaware at the time i subscribed this international roaming pack, and then i went to united states of america and canada and i am unaware that i have stepped into maritime / satellite / aero mobile / ship cruise or immarsat coverage area and that i have been charged with the regular rates. It is to be noted that it can never be made out if any person has stepped in or out of maritime / satellite / aero mobile / ship cruise or immarsat area which is charged at regular international roaming rate and such in such area your telecom service provider automatically switches to such networks even though i have not expressly consented to use such services.
8. That it is also to be clearly understood that at the time of subscribing the pack, nothing was made clear and i had subscribed for pack which includes united states of america and canada. Now when i step my foot in the country o[censored]nited states of america and canada, it is clear that i am entitled to all the privileges as mentioned under the special international roaming pack. Moreover, i have never opted or showed any interest to use the into maritime / satellite / aero mobile / ship cruise or immarsat coverage area. Also it is nowhere clear as to where maritime / satellite / aero mobile / ship cruise or immarsat are covered. Moreover it is also to be noted that when i had not opted for those services, how did you charge me for that. No express and elaborate intimation including the cities and areas mentioning maritime / satellite / aero mobile / ship cruise or immarsat coverage area is mentioned anywhere by your company. How do you expect any of your customers to know all by themselves the boundaries which cover the maritime / satellite / aero mobile / ship cruise or immarsat coverage area. It is very deceptive, malicious and a cheating activity used by your company to unlawfully charge your customers for services they have not opted for and then suddenly block and stop all the telecom services and make them suffer huge loss.
9. That i never opted for any of maritime / satellite / aero mobile / ship cruise or immarsat coverage and i am merely a gentleman who had gone to united states of america and canada with a special international roaming pack subscribed from your company. Moreover at the age of approx.60 years, it cannot be expected that such vague terms and conditions mentioned under your offer can suddenly charge me for the services i had never opted for and also does not entitle your company with any rights to block and stop my telecom services. Moreover it is a very well executed scheme to cheat and indirectly charge your customers as it is very well established that they will never know when your network will automatically switch to maritime / satellite / aero mobile / ship cruise or immarsat and when they will fall prey to your cheating schemes and will have to pay heavy charges for the services they have never opted for.
10. That as per telecom consumers complaint redressal regulations, 2012 and telecom regulatory authority of india in its notification letter no. 301-19/2006-eco. Dated: 23rd may, 2006 expressly and elaborately ordered all telecom service providers to have transparency in the tariff offers and disclose all to the consumers. (Attached herewith)
Hence the international roaming charges which are illegally and deceptively charged and immediately resume all telecom services and re-generate a new bill failing which all available legal recourses to full extent will be sought along with penalty, interest, costs etc.