Airtel Complaints & Reviews

I carry an airtel postpaid connection with mobile number [protected] for many years now.
Lately due to poor service i wished to port out from airtel thus requested for port out code, the retention's dept rep. offered infinity plan of 349 with unlimited calling and 31GB 4G data/month. since that very moment my data has completely stopped. i called customer care multiple times but every time they tell me some diagnosis steps. I'm perpetually trying to explain that it stopped after plan change prior to that it was all good.
The supervisor on floor named shikha tells me that my handset device has gone faulty coz everything is good in airtel network. she is unable to give me any logic behind how was data smoothly working before plan change and how can suddenly phone can go wrong. she ended up being rude on call and denied to help further.

I demand my plan benefits and why should i pay for services that i'm unable to use.

My airtel number is [protected]. Got this number in siliguri and currently i'm in hyderabad. Outgoing calls are blocked!!! Tried reaching airtel customer care @121 but that's an infinite loop of choosing options with absolutely no results.
Why would you promise free incoming and outgoing on national roaming and then block outgoing calls??? Seems like a spam to me!

I have been complaining more than 5 times since last 1 month. Every time i call customer executive, he or she register my complain and promise me a date. But my problem is not resolved yet. I called 5 time after every promise date but here i am with same problem. I live in ahmedabad bopal area nd this area is v crowded. I want to write more but there is a limit of 350.

I have an Airtel number [protected].I had renewed my Unlimited pack of 349 yesterday ie 9 Aug but today while trying to call in the morning it showed no balance and no data pack. I had to do other recharges of 200 and 101 just to make some important calls and schedule meetings. I called customer care and she was unaware of the issue and couldn't help me. I demand for my benefits of the 349 pack and also money used for my other packs to be credited back.

Hi my number is [protected] I have ported from Vodafone to airtel on 23 July 2017 after completing all formalities. My sim got network of airtel and I have recharge with 450 but only outgoing call and Net was activated and no incoming call and anybody call me it shows please check the number you have dial so have visited gallery at 4 4bunglow Andheri west and spoken to Kiran about the same so she ask me come after 24 hrs as its a technical issue and will be solve soon but no result I have visiting gallery for last 5 day s but same answer just given me a complaint reference number and the number is [protected] but no result till now and its my business number so kindly do the needful and keep good and well manner staff at gallery and technical department

I have previously also submitted my complaints regarding my last recharge of 399 in which your giving unlimited L+S + 70GB data/day but, after my recharge I have received only calls with 4GB data, and that tym I don't know about that my unlimited calls are also valid for 1 month, so I have only did complain for data activation as per plan, but now I don't have unlimited calls as per plan...u peoples making your customers in trouble and suffer, is this your service, which you are provided... Every time that I have to ask for service activation whom I have paid and offer has already set...such a bad service...you can't even able to apply your own plan properly and making your customers suffer for all this every thing ...I want my pack as per your plan 399...which you have mention...

Shown on a the app recharge of rs45, they will provide 300mb data and done the recharge according to that immediately

And after recharge they gave only 75mb. On the day this is been faced second time
And this airtel is a fraud service as i see
Change to vodafone. Reliance or any other service as this airtel is a complete fraud comapny... Now people realized that bsnl is the best.

The network quality in south bombay particularly in byculla east has gone from bad to worst. Almost mandatory call drops and connectivity issues and when we connect voice is bad and call drops. Rather than spending money to advertise fake customer satisfaction invest in providing real service.. I have been an airtel user for over a decade now and with each promises of better speed and connectivity the reality is far from the promises.. ([protected]...

Hi,

I am a victim of charging the booster plan which is of Rs 100/- for 1GB, which I have activated for the particular month and I have been told that it will be automatically deactivated once the monthly bill cycle generates. But to my shock, I have been charged month on month, till I get to know to that I have been charged on my every bill cycle and when I asked to the customer care they are telling that it is automatically gets into every month without my concern. This is how Airtel is cheating to it's customers. And, also they have made promise that the unused data will be transferred to the next month, but they have failed to do so, when I asked it is technical problem and they have opened the ticket to resolve it and told me that it will be resolved within 48 hours, but it's been 5 days now, till now, I have not received the unused data from my last bill cycle. I am fed of the services they are providing to the customers. The customer care executives are very unprofessional in terms of talking and they don't know how to behave with the customers.

This is my sincere request to take some serious actions on them and please help me in getting my dues.

Thank you

My Airtel Digital Id is : [protected]-001

On 31st July 2017 I contacted airtel customer care for recharging my tv connection, there was 284 per month is my base plan at that time, i had requested to their representative to change this plan to 199 plan per month, first i called they said ur plan is changed but when i saw in airtel app there is no changes in my base plan then i again called customer representative of airtel to change my plan then again they said ur plan will be changed in short time, but no changes atlast in 3rd call they changes my plan to 199 and said me to recharge of 214 on this tv connection and i had done the recharge of 214 and my connection had started but on 10 August 2017, Message is coming from Airtel that your recharge is over and recharge fast, I shocked that i have done recharge on 31/7/17 and message comes today 10/08/17 that ur recharge is over, when i saw airtel app there my active plan is of 369 ?? I have tell them to short my plan from 284 to 199 but they have done cheat with me plan is increased from 199 to 369 and when i have called them they called this are top up these are continued with ur base plan.So by this only ur recharge is over but no one in family subscribed this pack no one called to subscribe, So How the subscription done ?? Like these they cheated with me so i request to all o[censored] guys not to go for AIRTEL, My self changing my Airtel sim and Dth to Jio Only, because of their cheating propaganda.

Now i have decided that i am waiting for JIO DTH & I WILL SURE GO FOR JIO DTH ONLY NOT THESE LIKE CHEATER COMPANY & Also Portables my Airtel sim to Jio.

GOOD BYE AIRTEL

I've ported my no.[protected] from jio to airtel and the no has been successfully ported. I've also inserted new sim but verification call to 59059 is not connecting. Every time i try to call at 59059 it automatically disconnects and also i'm unable to receive incoming calls to my number. So please try to get solve this issue and you can contact me on my alternate no [protected]

Sir,
I am a loyal customer of airtel. I am attached with company from more than 10 years. I have many airtel connections in my family and with my staff. I am using one broadband and 2 airtel mobile connections.
I visited your ludhiana showroom at ferozpur road to deposit my broadband bill on 26th june 2017. Your sales person mr piyush told be about new 4 g plan and convinced me. I purchased a 4g device for 2500 and took 499 plan.
After 2 days the device stopped showing red light, i visited to your showroom,
My complaint was heard verbally and mr. Piyush did some setting in the device started working. But just after 3 days the problem occured. I again visited your showroom, he changed my 4g sim and did not registered any complaint. The problem was same again after that. On 18th july 2017 i again visited your showroom and requested to refund my money but mr amandeep singh at your office finally registered my complaint no. 77852097. But no action was taken till now, my device is not working.
I am mentally tortured so much and planning to port all my connection with airtel.
On 8 august 2017 i again visited your showroom with my sorrows and a very smartly dressed girl with red scalf named megha sood heard my issue and told me that there is a technical issue in this plan is going on from one month and the problem name is latch on.
So for 2 months your whole office staff was fooling me? I feel cheated and humilated as airtel was responsible for loss i suffered and mental disturbance. Now one of your staff is telling me to sell the new device i bought from them in some gur mandi market for half price and close connection.
This is the level airtel can go, i never thought.
So please refund my money as i dont want airtel 4 g. I am so much insulted by going again and again to your office that i will fight for it now whereever i can go.
Yours truly
Vivek kaura
[protected]

My net has lot of issues it automatically goes to 2g from 3g
It works in 3g from jus few secs den it goes to 2g
N i have network issues
Call does not get connected sometimes
Idk y airtel network is soo careless😡😡
If v have improved work on internet d signal will go off or net ll go to 2g
N v get annoyed by it
Evn now my net went on 2g
Plzz kindly look into d matter

The most unethical customer care and worst customer care service.

I had a family plan where in i had 3 child number and i wanted to change my plan to a different family plan, i called the customer care number on 3rd at 9:30pm. The customer care person changed it to a completely different plan and when he could not rectify it, he gave it to his manager who was a lady and she told it was not possible to make changes and i had to change it in my next billing cycle. All my child numbers which i was paying 199 per year i had to pay 299 permonth. Which i asked them to change it atleast in the next billing cycle themselves atleast to the current as i will have to pay 600rps extra.
I wanted to port my wife's number from vodaphone to airtel and had raised a request for the same which was not even taken.

The female was asked me to call in the next billing cycle and abruptly cut the call. So i decided to port one of my number to vodaphone and raised a request for porting so that i can have a airtel and a vodophone number.

I got a call from airtel relationship manager on august 8th "[protected]" who asked me to reconsider shifting my number, i told about my experience with the customer service and he cut the call.
On tuesday at 2:00 pm i got a call from "[protected]" this time a lady

And this is what she had to say
"yes, our customer care service people are rude, if you change your number / port your number to a different network"i"will ensure that you will never get any proper service once you get back to airtel"

This call lasted 1min 11 secs. Post this call i shifted all the number that i hold including all my family members number to vodaphone

I was taking airtel service from 2012 and monthly i used to pay close to 7000 per month for my bills which includes "broadband and 7 mobile numbers"
The only reason that i pay so much is because of the service and the trust that i used to have with airtel, and i got the quality of service yesterday such careless attitude and ridiculous service was something that was least expected.

I was supposed to port 1 number from vodaphone to airtel and your customer service ensured that i port 6 number from airtel to vodaphone.

Thanks to the lady all my bills are halved now with vodaphone,
I have ported 6 numbers to vodaphone and 7th one i will definitely port tomorrow.

And i am looking to change even the broadband services.

Ram
[protected]

I would like to inform you that in our area Airtel has worst network coverage and it become day to worst. Could you please look into it instead of giving advertisement "Airtel is Best in remote area" please work on your network and speed of data. I have 4G dongle, in our area we cannot receive 4G network even 3G and 2G is not received. Kindly you work on it instead of false advertisement on National channels

M facing serious issues with airtel! All of a sudden you disconnect my network for no reason absolutely!, 11:30 am : there is no signal 12:pm: tried reaching the customer support through a friend's prepaid number - the ivr is pathetic and does not guide the customer to the support person to address the issue. 12:30 pm: had to literally cut an important call of my colleague, so that i can use his phone to raise a complaint. Now postpaid connections get a better reach to customer care, such an in differential treatment! Sigh! The customer support suggested to visit the nearest store to change this sim. The issue of why this happened was not identified. 12:45 pm, :the customer support @ airtel store, jahangir street, parrys, chennai - confirmed that the sim to be replaced but activation would take 48 hours. They do not have a kyc validation through adhaar for quicker activation for postpaid is the feedback. So i was redirected to the next nearest airtel store at broadway junction, chennai. 1:15 pm: the support at the airtel store confirms that there is a ticket pending for activation centrally which has a tat of 48 hours. Post which a request for new sim replacement can be entertained. 2:15: calls back the customer support for help to resolve the ticket and help in faster activation and i am still stuck without any service being provided by the network. Guys! Understand i have a travel plan ahead and with a lot of financial transactions to be made. All otps are blocked. The sad thing here is the issue of why the sim got blocked is still not identified. I am swimming through one of my toughest days of needing to make several calls and transactions. Thank you airtel! I am just wondering how you are going to call me and express "i am really sorry for putting you in so much trouble, the sim would be activated in not less than 48 hours." cheers! You have just given me way for an idea! Good bye!

Hi there,
I am going to be your customer but fortunately i have experienced your process or procedures and internal working system at right time.
The matter is that i have given all the doc to your service providers based at chandigarh for porting my reliance connection to airtel. But its been 2 months i haven't recievied any sim. I have contacted to the concerened person with mobile number [protected]but he always says that your sim will be delivered today but its been 2 months... I feel so sorry the kind of persons you have hired. I am writting to you as i wanted your services so i hope you will resolve my problem and will look in this matter, unless i have to go with any other service providers.
Hope you will to my complaint as soon as possible.

Thanks
Harsh vardhan sharma
Chandigarh
Cont no [protected]

I paid Rs. 700.00 on 08.08.2017 for the above number to clear my pending bill. Transaction id ; 183276
I shall be grateful to you if you could send me the receipt by my e-mail address. [protected]@gmail.com.
I was not able to send it early as my internet is out of order. Kindly accept and send me the receipt.

Dear Sir, I paid Airtel 2400 Rupee excess then my postpaid bill against no. [protected] (which services I have been closed) . After complaining customer care Airtel or nodal officer they ask me to send cancelled cheque to get back my amount. But after lapse of time and several attempt to reach them, still the amount not credited to my account. Please direct me how to get back my access amount.
Thanking you

Kamal Singh...

I want to stop my auto debit facility for my airtel broad connection customer relationship no.[protected] standing in the name of mr. Srinivas kallakuri.
My landline no allotted is [protected]. I also want to cancel the connection ie disconnect my broadband connection as i was transferred to nellore in andhra pradesh. I am ready to pay the amount outstanding against my connection