Airtel Complaints & Reviews

"on 28th july while i was wrapping my work and about to leave for home, i picked up my phone from the table as usual but somehow it slipped from my hand and hit the work table on it's way to falling on the marble floor. It fell on its side and cracked the front screen and the rear side camera cover."
Firstly i tried uploading the docs on myairtel app on 28th july, then on airtel website but it was not showing my pin code there, so i spoke to customer care to resolve the query i was told i will get a call in 24 hours, it did not happen, i called again to be told that they cannot help me and i need to visit a airtel store to get help, i did that on monday 31st july where the executive said that airtel secure is a different department in all together and they have not connection with it but after some persuasion he did register my complaint and gave me the reference no 7825884, then i got a call from +91 [protected] yesterday telling me that i will receive a link in the next 48 hours to upload my docs, now i did get that link the same day and i uploaded all the docs, i spoke to the customer care and told them that the purchase bill is in the name of my brother as it was purchased from his flipkart account in dec of 2015, but i have been the one that is using the phone since then and for the same number that is registered with airtel, i was told to upload a self declaration form stating the same, i did that as well not i am not sure what else is required.

I already have airtel secure policy for my phone

Dear sir/madam,

As per government rule it is mandatory to link our aadhaar card to mobile number, but as per my personal experience they are charging us rs.10/- per head as processing fees.

Though it is free of charge how can they charge fees to us. Kindly look into this matter asap.

Thanking you,

Ajay ambavanekar

Name of the airtel store charging fees for linking aadhaar card is :-

Airtel payments bank (Phaltan)

Ramchandra gulabchand doshi
Manikmoti opposite english medium school, beside to cotton king,
Shingnapur road, laxminagar, phaltan-415523.

I have converted my mobile number from postpaid to prepaid. Post conversion, now from past 10 days am roaming to the airtel store (Additionally calling 121/198 as said by store guys).

Issue facing: my messages and calls are barred and i have cleared all my post paid and outstanding amounts. There is unethical response from both airtel store and cc number.

If you guys are not in a position to convert just from post paid to prepaid - what more can i expect.

I had applied for conversion of my Airtel Postpaid No.[protected] into Prepaid on 23.05.2017. The same has not been done as of now. The prepaid sim was deactivated on the same day but Postpaid sim is not activated yet. I visited Airtel Store many a time and even called Customer Care. I also made a complaint on Facebook but of no avail.I request you to resolve the complaint at an earliest.

I have complained about the network issue to airtel appellate center and also to the open network but no one responding to my problem.. I think the airtel only concentrating to profit not for customers satisfaction. We have only one tower to e villages.. Its is very horrible situation to us without proper network. I know the company will not resolve our problem but still im reporting.
Adress
Miyaru colony
Puduvettu village
Belthangadi taluk
Dhakshina kannada
Karnataka
Pin 574216
Contact number [protected]
Email address
[protected]@gmail.com

Airtel handset protection plan is a complete fraud/cheat to the customers money.

My handset was fell down from my hand while talking. I had provided the every documents/broken pics of handset etc. Then i got the rejection stating the reason as

"we regret to inform that your device claim of rs.7555.0 has been rejected by
The insurance company due to improper handling | no proper care of handset has been taken by insured to safeguard the property."

I want to ask you fraudsters what is mean by accident and why have you taken money in the name of insurance.

I will not let you go like this.
Will suggest refund the money of customer taken in the name of airtel secure and shutdown this plan.

I will strongly people not to go with airtel products.

I activated safe custody on my airtel on may 17 after paying 150 rupees. I activated my number again on july 22nd and was active till july 31st morning. I made several calls and was using sms facility in my airtel number till then. Even after repeated complaints airtel was not responding me properly

On july 31st, airtel disconnected my number with out any notification.
Right now i don't have my number which i have updated in all the offices, bank documents and other official documents.

I would like to raise a legal complaint on airtel for breaking the trust and disconnecting my active number with out notification which is causing me a lot of problems.

My mail id is "[protected]@gmail.com"

My balance was over 120 rs on 02 aug 2017. Whole balance was deducted from my account. On calling customer care they told me that i have used data for that money deduction. But did not use any data.
And this is not first time it is happenning. 3 or 4 times it has happened in past as well. Need proper support and refund. Or i am really going to port my number. Highly dissatisfied with customer support.

Name - shoaib mustafa
Phone - [protected]

,
I ashim badhwar running with my airtel number [protected] and happy with the services till i faced this new issue specially travelling international after long time for my business trip to kuwait, i took this package from airtel after talking to some one in airtel center on 28. Th. Of july that was friday in which they told me that you have to pay rs2999 pluss gst and in that case you will get free incoming calls and 3gb data, 250 mnts outgoing call to local kuwait and india and even 100sms including in this package and i specially told that person, that make sure once my 3gb get consumed please send me a message and till three days every thing was fine because in the hotel i m staying ibis salmiya internet is all free and then i took another local number only for net which is from zain after paying 5kd and getting 16gb for a month and then i got a shocker from airtel when i received the normal message at 8.45pm kuwait timing in which there was showing rs22361/-amount due and for which i called there person on [protected] international roaming cal center and then from the middle of my work meeting sharp after few mints made a call to airtel free international center [protected] talking to them for good 20 mints or so got to know that they are not even aware of but latter while talking and putting me for hold for few mints again and again they got the message in there record that yes you got the due amount and after talking to him he said i dont have any idea but after asking him, for his manager to speak to me, he was failed to make me talk to any senior or head for 20 mints call.
After again exactly 1.15 hrs that was local 1205 am kuwait timing received another message showing my balance rs 33736/- again was a big shock for me then i called up again on [protected] there international call center and had a long detail chat with there tel caller sumit kumar id [protected] for good 20 mints plus then he told me that we had a word with all seniors and dont worry you have to pay not more then rs2999 plus gst as discussed and i was little relaxed and could sleep but again in the early hours of kuwait i got a new shock and that was after committing things will be all ok and fine i got a new message saying you international roaming is deactivated so from my friend phone who again have an airtel connection called up there call center and got to know some one have mailed them from my end to disconnect my connection to my shock they told me first that it was a mail i sent but after pushing them for putting some one senior they made me talk to some lady called nimisha with her id [protected] at 11.20 am indian time she told me that some one from there company have made a mail that please stop my international calling without his or her approval for she was not even aware who is that person to my surprise after committing for the payment of 2999 plus gst in the middle of my trip just three days they have stopped my services and now i m in the middle of my trip got handicapped and my entire working in delhi is kind of stopped and i cant do any thing.
I would request to please act on the same as this is not fare from airtel company to act like this after commitments and to my surprise there is no response since morning and after regular requests.
I would like to put some light on the same and believe that some action will be taken on the same asap.

Waiting for your earliest revert as my work in india getting hampered.

Thanks,
Ashim badhwar
[protected].

I have recharge my i. D by rs.405/ my id number is [protected] date-29/07/2017 and it is said by your customer executive that after recharging 405 rs company will provide free engineer visit within 12hour. Bt there is no any engineer visit today. When i call the engineer number which is sent by your company engineer misbehave with me he said i will not give any service without paying of rs 150/ and don't call me again. Pls take it in your view and take necessary action. My number is [protected]

I am highly dissatisfied with the service of airtel for my postpaid account 999*.

I have several issues with airtel and don't know where to start with.

1. I had subscribed and updated my plan with airtel in feb/mar to 1199 infinity plan, as i was getting high billing amount and was thus promised (Please read again - was promised) that my bill will not exceed beyond 1300 after taxes. But it still continued to be same around 2000 inr post that month. I again called the customer care after two months (May) and they apologized for the inconvenience stating that this will be refunded and waived off in the next bill cycle. And this never happened.

2. I called the customer again on 23rd july and had a conversation around 40 min. The lady in call told me that my bill amount is high since i have two booster packs and some roaming package activated on my account.
Please note that this was never communicated/informed to me when i had a call in march and may. Out of nowhere now i had some additional booster packs and roaming pack activated which were done only once for a month and an year back.

Howsoever, i asked her to immediately cancel all the additional package/boosters from my account and asked her to activate a 799 plan on my account. I received the confirmation and closed the call stating that for other issues i will mail to airtel and if this is not sorted i am gonna port.

As per my above point, i definitely need a refund/waived off of the amount related to booster and international roaming, which i have been clueless about since the activation of my 1199 infinity plan and for which i was even promised by the airtel customer care executive.

3. I called the customer care again today and when i just cross checked about the plans being activated on my account, he responded 1199 + booster packs + roaming on your number. I was shocked and when i argued with him, he said do you remember the name of the customer care executive. Like really??? What great service indeed!!!

I don't understand that even after a call of 40 min on 23rd july, why on earth my account has not been updated with the requisite service changes and today the guy was telling me again about the old packages.

This is clear fraud and misplaced information to charge heavily from us.

Airtel challenges that it is the fastest 4g network in india.. And its 4g services is better than any other companys. But the fact is.. It is the worst network.. Neither calling services are good nor its 4g 3g data services. Barely it crosses 100 kbps of speed. It also a quite tough job to contact its customer services, almost it takes 20 min to contact its customer incharge. Airtel just befooling its customers. Sir please take some action against it.

Hi team,

My name is mayank - phone [protected]. This connection was taken by me from airtel and i have not received any paper bill as well as e-mail bill till date.

Airtel have sent me pre-recorded messages, where i requested call back several times, but none of airtel executive called me. Rather, they have barred by outgoing calls on 26th july 2017.

On 2nd august 2017, when i called them and asked them for the bill, they have accepted that bill was not sent to me but apart from late payment charges, they are not willing to provide the waive off for rental which gets accrued from 26th july till 2nd july, during which outgoing calls were remain barred. As a consumer, i have requested for such waiver, but they don't want to give the same.

I am expecting support from you in this.

Thanks & regards

Mayank rajput
E-mail : mick. [protected]@gmail.com
Phone :[protected]Incoming available till date)

The network on my number is extremely erratic. All calls gets dropped amidst of any call. I have been complaining for the past over 4 months but to no avail. I am tired of explaining my problem to umpteen number of call center executives. I feel, perhaps, this problem has no solution and planning to switch service. This has been pathetic though i have been a loyal customer to airtel for the past over 12 years

Sir /mam i recharge my no [protected] with 399 rupees but my internet not working but voice call working and there show 1gb data remaining in my no... My phone is 4g set but internet not working... And i don'tknow how in my recharge 1 gb data pack is activated. I call in customer care no 198 butnothing helpful me there... Please solve this problem of your valuable old customer.. It's my kind request to airtel

Hi,

My mobile number is [protected]. I have done a recharge of 346 on 15th july (Order no.[protected]. I was suppose to free incoming and outgoing calls and 1 gb of data per day till next 28 days of recharge. But it worked well for 10 days and after that there is no internet balance. Although the calls are still going.
Please look into it on a priority basis (Its been almost a week since internet is not working), my mother is using this number and she is not very handy with mobiles so, she is not able to connect with customer care. I am also trying to connect to customer care but since i am residing in a different state so i am unable to connect with them. Hence i am submitting my complain here.

Hi,

This is littledon. This is about my most terrible and worst service i got from airtel.

I subscribed for airtel secure plan and paid for that worst service from my pocket.

Ten days before i raised a claim under that stupid plan, and after a rigorous follow up i sent my phone to them. Its just a minor damage and i never mishandled my phone. It was in a perfect working condition.

After 15 days they simply rejecting my claim and telling that slipping your phone down is your carelessness. Even a mad will not willingly slip his phone and waiting for your claim. What do you think of customers, you think they are fools. You start your secure plan because of your competitors and simply loosing your customers.

Quiting airtel... Hats off to the worst ever service provided in my life time.

Already in progress to register case against airtel on consumer court. Gud bye airtel. Will see you on court.

Regards,
Littledon
[protected]

My new sim no: [protected]. My head set is 4g head set. My sim card 4g sim card. First recharge amount is rs.445/-. But not activate 1gb 4g per day+unlimited std and local calls in 84days. Please activate. Now another plan activate to this sim card. Please correct it for yours valuable customers. Please activate your offers plan to this sim card and headset. Thank you

Reported the issue on 8th july stating that 'view card problem'. Its was prompting that the 'view card was not inserted properly. Please swipe and reinsert the view card'. Hence called the cc and informed about the issue and got a reference no as 62898369 for the issue. The technician visited and unplugged the view card and power cable and realigned and he charged 150rs and it was working when he left. On the same day night the problem again reflected.

After repeated call to the technician he visited again after 2 weeks and said that the lnb[censored]nit has to be replaced to restore the connection and it will cost 310rs (Lnbf-160 and service charge 150). I agreed and he replaced the lnbf. After replacing the lnbf he said that the stb is also dead and that too needs to be changed which would cost 600 for a hd stb.

I was not ok with the resolution he said because after replacing the lnbf also it was prompting that the 'view card was not inserted properly. Please swipe and reinsert the view card'. So i said i cant pay for the service as the technician was not technically strong to provided the resolution for the issue. So he uninstalled the new lnbf that he fitted and said that the old lnbf got broken while uninstalling and left the cable grounded without connecting to the dish.

Again called the cc and following from 27th july for the issue. And complaints are been raised daily (Ref no. 63601476, 63659163, 63669630,[protected]. Daily new new complaints. And no proper following. Cc says that no need to pay service charge for each visit of the same complaint. The technician says i wont take the issue until i agree for the 150rs service charge.

After hanging between the cc and technician for the 5 days, finally the cc team agreed to send a different technician and no need to pay service charge and i have to pay 160rs for the lnbf replacement. Even thought the lnbf was intentionally broken by the technician and i agreed to pay for the replacement as i need the connection to be active. The big mistake i did is, i recharged it for a 1 year pack and i have 6 months more to get the subscription completed.

The technician came yesterday[protected] and replaced the lnbf, and restored the connection and collected 200rs stating that the lnbf cost 180rs and 20rs for some screw replacement. My aged parents was not able to understand and argue for the cost split up and paid the requested amount.

In-spite of paying extra for the lnbf replacement, the technician has placed some old lnb[censored]nit and not even fixed it properly with the the disk. It wont even with stand for one shower. I need to know weather the lnbf replacement will be a new one or some used one for the 200rs. The technician is fooling me or the airtel dth service is that's it.

Have attached the images of the replaced lnb[censored]nit. Can clearly see that the unit has color faded because of being exposed to sunlight. And i got sms from the cc team stating that all the complaints have been fixed and closed.

So i need a clear info on whats going on between the cc and field technician. And this is how the replacement will be done. Still i am not able to get the connection. Need to resolution at the earliest.

Please block my no [protected] immediately as my mobile lost. Please block no on immediate basis and issue new card and let me know to issue new sim with same no. Please do the needful and inform me on [protected]@gmail.com if any other documents required to submit in order to block my sim. This is very sensitive case so please do it on priority basis.