Airtel Complaints & Reviews

I am issuing stop payment to the cheque issued for new broad band connection under 999 plan, the reason is your people here are totally misguiding us as i am eligible for 40 mbps speed and uninterrupted service. But after your representative visited me to get the documents and cheque now they say after verifying there is defect in the box and it will take some time for rectification and only after that that the connection will made through and apart from that the feasibility in my area is only up to 16 mbps. I am really surprised and upset tp hear from your people the beginning itself is not good and how can i expect an uninterrupted broadband from your side since i am a customer of bsnl for the last 30 years and there is no problem with except the speed and i intend to switch over to you only for the speed and your people bungled at start itself as reducing my speed eligibility from 40 to 16 mbps and that too only after sometime. So i am really upset with your promises and hence i am not switching over to you

Dear team,

This is vinoth kumar working from times of india group. I had problem to made recharged for my another number as below mentioned. My primary no - [protected]

I had used prepaid sim from airtel past few years my no - [protected] and last week i recharged rs.399 plan for 84days validity for 1gp net/per day and unlimited calls local, std. But now not working internet so give a call to customer care but there are not responding perparely on the complaint no - [protected] they are said is offer only valid for 4g sim, 4g hs. Last month i recharged rs. 349 plan but that should be worked perparely that recharged made through app only and on that time also it's shown 4g sim for 28days. So that only i made recharged for this time and last two months later i had same problem on my brother no - [protected] on the same plan rs.349 that problem as resolve by customer care team smoothly but this time i'm not happy with customers care services.

Now i need resolve this issue on urgent basis so kindly do the needful asap

For your reference screenshot attached

Thanks

Regards,
Vinoth kumar m
Times of india group
[protected]

2

Re: [|bal|ref51312615|] w h y [protected] not activated??? 3
Draft
•
[protected]@airtel.com
Dear lakshminarayanan achchutha ayyar, this is with reference to your e-mail dated 26th july 2017, regarding delay in activation of airtel mobile number [protected]. We understand your concern and apologize for an unpleasant experience. We always try to ensure that our customers get highest quality service through any of our channels. As per your telephonic conversation with the undersigned dated 26th july 2017, this is to apprise you that the above-mentioned airtel mobile number has been activated successfully. For any future assistance, please contact us at [protected]@airtel.com. For future reference you may contact us on 198 toll free number if dialed from airtel number. You may call us to register complaints or query relating to your airtel. Regards, keshav sharma customer experience bharti airtel limited — original message — from: l [mailto:[protected]@yahoo.com] sent: wednesday, july 26, 2017 2:18 pm to: appellate tn; nodalofficer tn; 121; gopal vittal; hyperlink "mailto:[protected]@bharti.com"[protected]@bharti.com; hyperlink "mailto:ceo. [protected]@bharti.com"ceo. [protected]@bharti.com; net; hyperlink "mailto:sanjay. [protected]@in. Airtel.com"sanjay. [protected]@in. Airtel.com; gopal vittal subject: re: re: re: re: re: w h y [protected] not activated??? Dear sirs, thank you for immediate response. One person from mobile no. [protected] contacted me regarding this non-activation of the said sim and agreed to set right thesame within a day i. E. Before 28.7.17. Thank one and all struggling in this issue. On wednesday, july 26, 2017, 11:50:40 am gmt+5:30, l wrote: dear sirs, necessary actions to activate tamilnadu, thanjavur sim [protected] pl. On wednesday, july 26, 2017, 9:15:45 am gmt+5:30, l wrote: why reminder on the 6th day not yet activated. Why????? Is the said airtel sim died? I think the appellate, nodal office and customer care office declared leave from 21.7.17 to 26.7.17. Also, i think, mr. Andrew, ([protected]), tamilnadu, thanjavur airtel nallaiyah complex office also went o
Jul 27 at 11:33 am
L
To:[protected]@airtel.com, [protected]@bharti.com, ceo. [protected]@bharti.com, sanjay. [protected]@in. Airtel.com, gopal. [protected]@airtel.com
Aug 1 at 3:49 pm
I think, another (Trial to) cheat by airtel. (Thanjavur office)
During purchase when paid rs. 450.00, they told that, they will give 84 gb data for 84 days from the date of activation.84 gb data is not yet activated, even after nearly a week of. Activation of sim.
Necessary action now itself, before 6.00 pm on 01.08.2017 pl.
No mobile call. Contact by email only for future ref.

A. Lakshmi narayanan
([protected])

• • to
• [protected]@airtel.com
• [protected]@bharti.com
• ceo. [protected]@bharti.com
• sanjay. [protected]@in. Airtel.com
• gopal. [protected]@airtel.com
• gopal. [protected]@in. Airtel.com
• appellate. [protected]@in. Airtel.com
• nodalofficer. [protected]@in. Airtel.com
• [protected]@airtel.com
• [protected]@in. Airtel.com
•
I had sent the following msg on 01.08.2017 at 3.49 pm. No response till 03.08.17- 9.15am
Why this late? Is 01.08.2017 and 02.08.2017 are declared as holidays for airtel? Clarify and further action atleast now itself.

A. Lakshmi narayanan
([protected])

My message on 01.08.2017 3.49 pm for your reference:-

I think, another (Trial to) cheat by airtel. (Thanjavur office) during purchase when paid rs. 450.00, they told that, they will give 84 gb data for 84 days from the date of activation.84 gb data is not yet activated, even after nearly a week of. Activation of sim.
Necessary action now itself, before 6.00 pm on 01.08.2017 pl. No mobile call. Contact by email only for future ref.

A. Lakshmi narayanan
([protected])

Hi,
I want to disconnect my Airtel broadband service please disconnect it as soon as possible. I took airtel broadband connection along with my roommates 6 months before, now everyone has vacated so I felt unnecessary of having WiFi connection for single person. Right now I'm using airtel 349 prepaid plan and satisfy with that service.
So please disconnect my broadband service.

Dear sir, my airtel prepaid number is [protected] is blocked, it is my permanent number, currently i am working at malaysia and not using this number from past 6 months. But i using this number in whatsapp and every where, so kindly reactivate my number how ever i will be going to use that number every time. Kindly process my request at earliest

Hi, i had applied and collected an additional sim from airtel, kengeri main road outlet. This was an additional sim. I had given an alternative number, upon insistence from the airtel personnel at the outlet. I had indicated my reluctance in giving an alternate number.

However was shocked to realise that there was a call from airtel to the alternate number indicating that it was an address verification call. Asking vague questions.

Airtel should be calling my number for the address verification, and not the alternate number.

Dear sir/madam
This is to bring into your notice that i jitendra kumar singh have ported my mobile no. [protected] from idea to airtel and that time your executive came to me for payment & document collection and taken from me all the kyc documents and rs300 as activation and rs250 as security deposit. And told me that this will refelect in my postpaid bill of next month. Now when i had enquired about all that i came to know that the person taken money from me fraudly by cheating and no such payments has been made by that executive. After knowing everything i several times called that person for the money receipts but that person neither receiving my calla nor responding properly. As i myself an advocate of high court cuttack if i dont get any resolution i will file a case in consumer court positively.
In such manner i may be bound to file a case of fraud against your company so please look into the matter and do the resolution as soon as possible.

Thanks & regards
Jitendra kumar singh
Mob : [protected].

A few time back i have done recharge of rs. 345 at sudden when m making an outgoing call. My call is not going through it is disconnecting and internet is working even if i will talk about the single it is also full so kindly resolve the problem otherwise i will through the sim😡

I recharged online through net banking of 47, and i have not received any message in my mobile after that of successful recharge though in net banking it showed the payment was successful to airtel. Its been three days since then but i am not able to use the recharged data. My mobile number is [protected]. So i request you to kindly solve my problem as fast as possible or i am bound to leave the airtel connection because there are many other networks which provide better service

Dear sir
I am trying to sent portability message from my airtel number to convert in vodafone to 1900 as port [protected], but the message is not getting sent to this number.
There is resend option coming continuosly since last 10to 15 days, customer care also tells to send this message compulsory.

Pls help me

I want convert the number in vodafone coporate postpaid plan.

Thank you...

Terrible terrible service, it's been over a year since we have been complaining. We pay a hefty monthly bill for internet which most often does not work, additionally the mobile internet bill goes up because of the flaky broadband - so double the bill for shorty service. This time they've gone a mile ahead, switched our landline number with someone else's overnight; not really making a proactive effort to fix it now - did i mention field staff is rude as well!?

Ps - the entire neighbourhood is facing similar concerns

Hi,
I'm customer of airtel network and my mobile number is [protected] and [protected]. I was facing 4g/3g internet problems. My mobile supported to both 4g and 3g services. I called couple of times to airtel customer care but there is no proper response from their side. Actually i recharged 4g data pack but i'm getting only 2g services. This is not a fair, i paid double the amount but i'm getting less services from airtel.

"on 28th july while i was wrapping my work and about to leave for home, i picked up my phone from the table as usual but somehow it slipped from my hand and hit the work table on it's way to falling on the marble floor. It fell on its side and cracked the front screen and the rear side camera cover."
Firstly i tried uploading the docs on myairtel app on 28th july, then on airtel website but it was not showing my pin code there, so i spoke to customer care to resolve the query i was told i will get a call in 24 hours, it did not happen, i called again to be told that they cannot help me and i need to visit a airtel store to get help, i did that on monday 31st july where the executive said that airtel secure is a different department in all together and they have not connection with it but after some persuasion he did register my complaint and gave me the reference no 7825884, then i got a call from +91 [protected] yesterday telling me that i will receive a link in the next 48 hours to upload my docs, now i did get that link the same day and i uploaded all the docs, i spoke to the customer care and told them that the purchase bill is in the name of my brother as it was purchased from his flipkart account in dec of 2015, but i have been the one that is using the phone since then and for the same number that is registered with airtel, i was told to upload a self declaration form stating the same, i did that as well not i am not sure what else is required.

I already have airtel secure policy for my phone

Dear sir/madam,

As per government rule it is mandatory to link our aadhaar card to mobile number, but as per my personal experience they are charging us rs.10/- per head as processing fees.

Though it is free of charge how can they charge fees to us. Kindly look into this matter asap.

Thanking you,

Ajay ambavanekar

Name of the airtel store charging fees for linking aadhaar card is :-

Airtel payments bank (Phaltan)

Ramchandra gulabchand doshi
Manikmoti opposite english medium school, beside to cotton king,
Shingnapur road, laxminagar, phaltan-415523.

I have converted my mobile number from postpaid to prepaid. Post conversion, now from past 10 days am roaming to the airtel store (Additionally calling 121/198 as said by store guys).

Issue facing: my messages and calls are barred and i have cleared all my post paid and outstanding amounts. There is unethical response from both airtel store and cc number.

If you guys are not in a position to convert just from post paid to prepaid - what more can i expect.

I had applied for conversion of my Airtel Postpaid No.[protected] into Prepaid on 23.05.2017. The same has not been done as of now. The prepaid sim was deactivated on the same day but Postpaid sim is not activated yet. I visited Airtel Store many a time and even called Customer Care. I also made a complaint on Facebook but of no avail.I request you to resolve the complaint at an earliest.

I have complained about the network issue to airtel appellate center and also to the open network but no one responding to my problem.. I think the airtel only concentrating to profit not for customers satisfaction. We have only one tower to e villages.. Its is very horrible situation to us without proper network. I know the company will not resolve our problem but still im reporting.
Adress
Miyaru colony
Puduvettu village
Belthangadi taluk
Dhakshina kannada
Karnataka
Pin 574216
Contact number [protected]
Email address
[protected]@gmail.com

Airtel handset protection plan is a complete fraud/cheat to the customers money.

My handset was fell down from my hand while talking. I had provided the every documents/broken pics of handset etc. Then i got the rejection stating the reason as

"we regret to inform that your device claim of rs.7555.0 has been rejected by
The insurance company due to improper handling | no proper care of handset has been taken by insured to safeguard the property."

I want to ask you fraudsters what is mean by accident and why have you taken money in the name of insurance.

I will not let you go like this.
Will suggest refund the money of customer taken in the name of airtel secure and shutdown this plan.

I will strongly people not to go with airtel products.

I activated safe custody on my airtel on may 17 after paying 150 rupees. I activated my number again on july 22nd and was active till july 31st morning. I made several calls and was using sms facility in my airtel number till then. Even after repeated complaints airtel was not responding me properly

On july 31st, airtel disconnected my number with out any notification.
Right now i don't have my number which i have updated in all the offices, bank documents and other official documents.

I would like to raise a legal complaint on airtel for breaking the trust and disconnecting my active number with out notification which is causing me a lot of problems.

My mail id is "[protected]@gmail.com"

My balance was over 120 rs on 02 aug 2017. Whole balance was deducted from my account. On calling customer care they told me that i have used data for that money deduction. But did not use any data.
And this is not first time it is happenning. 3 or 4 times it has happened in past as well. Need proper support and refund. Or i am really going to port my number. Highly dissatisfied with customer support.

Name - shoaib mustafa
Phone - [protected]