Airtel Complaints & Reviews

No refund yet. No intimation after raising a complaint also

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With respect to the complaint raised on july 24th

A irtel — airtel dth connection - requested refund - not got - no one contacted


Divyanair1 on jul 24, 2017
Phone/mobile number: [protected]

I had taken a new dth connection online on 3th june this year
I waited for so many days. No one called me for installation. Then again i called multiple times to their customer care. No on e helped. Finally i raised a request for cancellation. Then someone called and said they will install, i said them to proceed with cancellation as it was already 9 days after i bought it and no one came for installation.

They accepted it and promised me that they will give a refund in 7 working days. It has been 23 days now, i have been calling them 3 to 4 times on a daily basis to get my money back. No luck.
Such pathetic service they have.

Customer id :[protected]

Divya
Complaint status
[jul 24, 2017] airtel customer support has been notified about the posted complaint.
Airtel customer care's response, jul 30, 2017
Dear customer,

This is with reference to your post dated 24 july 2017.

We are working on your concern and would require some more time to resolve it. We shall keep you updated of the progress.

You can also get in touch with us at [protected]@in. Airtel.com

Regards,
Karishmachauhan
Airtel presence (Airtel customer, service team)
Bhartiairtel ltd

Connect with us 24x7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

Lapu help line number 12144 cant connecting
Dear sir/madam,
(1) my airtel lapu number is [protected]. Since 06/07/2017 my lapu help line num.12144 is can't
Conecting to custer care... I have complained many time to my distrubter, tm &
Zbm/zsm but is can't start. I am facing problem.
So sir/madam please start my 12144
Help desk calling facility...
(2) i have complaind to know my dealer trans. Deatail bitween 23/06/2017 to 30/06/2017
My complain no. Is 107185 it also can't solveld by airtel, customer care alway says that itin process... Sir when it will be solved...
Pls solves my both of complain...
Regards
Manoj kumar prajapati
Manoj, [protected]@gmail.com
Mob.[protected]

Hi
I airtel sell their broadband connection by providing wrong information that speed i got is minimum 8 mbps but after that i got 1 mbps speed. When i contact customer care they said we are working on that and soon you will get updated speed. They are upgradwe technology in my area last week they inform me that technology upgraded and when i ask for update my speed they said it is not possible because your maximum speed is 2mbps.

A few time back i have done recharge of rs. 345 at sudden when m making an outgoing call. My call is not going through it is disconnecting and internet is working even if i will talk about the single it is also full so kindly forward this case to the concerne team [protected] now it ls getting me irated i will throgh this sim out no resolution from anywhere fed up with airtel

Am not getting any answer from there side. They are very buzy to cheat people its allmost 2month over and they palyining with us now am not going to leve you buddy am going to show you what i can do with your product and all going to see one simpal video ready yo aplode in youtube. And i recorded what you guy doing when someone call you how long you put phon call hold and some time dirctly not pickup am facing problem last 2 month but you guys playing with me bluddy cheap my number is [protected]

I purchase a new sim of airtel in rs. 450 because they were giving 84 gb of free 4g net and free calling for 3 months. Instead only 2gb of 3g net and 1 month of free calling was given. I had also registered a complaint to them before but no action has been taken. Any clear call center no. Or customer care number where i can talk to someone regarding same is also unavailable on internet and no response on toll free no.

You are given the already used landline phone number 4371677 to me. So i am attending many wrong calls daily for more than a year. So i am totally vexed for getting airtel landline. I didnot know where to complain this problem. Now only i got this complaint form. Kindly allot a new landline number instead of old used landline phone number. Thank you very much sir

I have recharged my airtel number with RS.399 pack (unlimited call + 1 GB/Day internet for 70 days) on July 7, 2017. But i got a message saying my pack is expiring today(august 3, 2017). actual expiry date is September 15, 2017.

Please check and let me know.

I am issuing stop payment to the cheque issued for new broad band connection under 999 plan, the reason is your people here are totally misguiding us as i am eligible for 40 mbps speed and uninterrupted service. But after your representative visited me to get the documents and cheque now they say after verifying there is defect in the box and it will take some time for rectification and only after that that the connection will made through and apart from that the feasibility in my area is only up to 16 mbps. I am really surprised and upset tp hear from your people the beginning itself is not good and how can i expect an uninterrupted broadband from your side since i am a customer of bsnl for the last 30 years and there is no problem with except the speed and i intend to switch over to you only for the speed and your people bungled at start itself as reducing my speed eligibility from 40 to 16 mbps and that too only after sometime. So i am really upset with your promises and hence i am not switching over to you

Dear team,

This is vinoth kumar working from times of india group. I had problem to made recharged for my another number as below mentioned. My primary no - [protected]

I had used prepaid sim from airtel past few years my no - [protected] and last week i recharged rs.399 plan for 84days validity for 1gp net/per day and unlimited calls local, std. But now not working internet so give a call to customer care but there are not responding perparely on the complaint no - [protected] they are said is offer only valid for 4g sim, 4g hs. Last month i recharged rs. 349 plan but that should be worked perparely that recharged made through app only and on that time also it's shown 4g sim for 28days. So that only i made recharged for this time and last two months later i had same problem on my brother no - [protected] on the same plan rs.349 that problem as resolve by customer care team smoothly but this time i'm not happy with customers care services.

Now i need resolve this issue on urgent basis so kindly do the needful asap

For your reference screenshot attached

Thanks

Regards,
Vinoth kumar m
Times of india group
[protected]

2

Re: [|bal|ref51312615|] w h y [protected] not activated??? 3
Draft
•
[protected]@airtel.com
Dear lakshminarayanan achchutha ayyar, this is with reference to your e-mail dated 26th july 2017, regarding delay in activation of airtel mobile number [protected]. We understand your concern and apologize for an unpleasant experience. We always try to ensure that our customers get highest quality service through any of our channels. As per your telephonic conversation with the undersigned dated 26th july 2017, this is to apprise you that the above-mentioned airtel mobile number has been activated successfully. For any future assistance, please contact us at [protected]@airtel.com. For future reference you may contact us on 198 toll free number if dialed from airtel number. You may call us to register complaints or query relating to your airtel. Regards, keshav sharma customer experience bharti airtel limited — original message — from: l [mailto:[protected]@yahoo.com] sent: wednesday, july 26, 2017 2:18 pm to: appellate tn; nodalofficer tn; 121; gopal vittal; hyperlink "mailto:[protected]@bharti.com"[protected]@bharti.com; hyperlink "mailto:ceo. [protected]@bharti.com"ceo. [protected]@bharti.com; net; hyperlink "mailto:sanjay. [protected]@in. Airtel.com"sanjay. [protected]@in. Airtel.com; gopal vittal subject: re: re: re: re: re: w h y [protected] not activated??? Dear sirs, thank you for immediate response. One person from mobile no. [protected] contacted me regarding this non-activation of the said sim and agreed to set right thesame within a day i. E. Before 28.7.17. Thank one and all struggling in this issue. On wednesday, july 26, 2017, 11:50:40 am gmt+5:30, l wrote: dear sirs, necessary actions to activate tamilnadu, thanjavur sim [protected] pl. On wednesday, july 26, 2017, 9:15:45 am gmt+5:30, l wrote: why reminder on the 6th day not yet activated. Why????? Is the said airtel sim died? I think the appellate, nodal office and customer care office declared leave from 21.7.17 to 26.7.17. Also, i think, mr. Andrew, ([protected]), tamilnadu, thanjavur airtel nallaiyah complex office also went o
Jul 27 at 11:33 am
L
To:[protected]@airtel.com, [protected]@bharti.com, ceo. [protected]@bharti.com, sanjay. [protected]@in. Airtel.com, gopal. [protected]@airtel.com
Aug 1 at 3:49 pm
I think, another (Trial to) cheat by airtel. (Thanjavur office)
During purchase when paid rs. 450.00, they told that, they will give 84 gb data for 84 days from the date of activation.84 gb data is not yet activated, even after nearly a week of. Activation of sim.
Necessary action now itself, before 6.00 pm on 01.08.2017 pl.
No mobile call. Contact by email only for future ref.

A. Lakshmi narayanan
([protected])

• • to
• [protected]@airtel.com
• [protected]@bharti.com
• ceo. [protected]@bharti.com
• sanjay. [protected]@in. Airtel.com
• gopal. [protected]@airtel.com
• gopal. [protected]@in. Airtel.com
• appellate. [protected]@in. Airtel.com
• nodalofficer. [protected]@in. Airtel.com
• [protected]@airtel.com
• [protected]@in. Airtel.com
•
I had sent the following msg on 01.08.2017 at 3.49 pm. No response till 03.08.17- 9.15am
Why this late? Is 01.08.2017 and 02.08.2017 are declared as holidays for airtel? Clarify and further action atleast now itself.

A. Lakshmi narayanan
([protected])

My message on 01.08.2017 3.49 pm for your reference:-

I think, another (Trial to) cheat by airtel. (Thanjavur office) during purchase when paid rs. 450.00, they told that, they will give 84 gb data for 84 days from the date of activation.84 gb data is not yet activated, even after nearly a week of. Activation of sim.
Necessary action now itself, before 6.00 pm on 01.08.2017 pl. No mobile call. Contact by email only for future ref.

A. Lakshmi narayanan
([protected])

Hi,
I want to disconnect my Airtel broadband service please disconnect it as soon as possible. I took airtel broadband connection along with my roommates 6 months before, now everyone has vacated so I felt unnecessary of having WiFi connection for single person. Right now I'm using airtel 349 prepaid plan and satisfy with that service.
So please disconnect my broadband service.

Dear sir, my airtel prepaid number is [protected] is blocked, it is my permanent number, currently i am working at malaysia and not using this number from past 6 months. But i using this number in whatsapp and every where, so kindly reactivate my number how ever i will be going to use that number every time. Kindly process my request at earliest

Hi, i had applied and collected an additional sim from airtel, kengeri main road outlet. This was an additional sim. I had given an alternative number, upon insistence from the airtel personnel at the outlet. I had indicated my reluctance in giving an alternate number.

However was shocked to realise that there was a call from airtel to the alternate number indicating that it was an address verification call. Asking vague questions.

Airtel should be calling my number for the address verification, and not the alternate number.

Dear sir/madam
This is to bring into your notice that i jitendra kumar singh have ported my mobile no. [protected] from idea to airtel and that time your executive came to me for payment & document collection and taken from me all the kyc documents and rs300 as activation and rs250 as security deposit. And told me that this will refelect in my postpaid bill of next month. Now when i had enquired about all that i came to know that the person taken money from me fraudly by cheating and no such payments has been made by that executive. After knowing everything i several times called that person for the money receipts but that person neither receiving my calla nor responding properly. As i myself an advocate of high court cuttack if i dont get any resolution i will file a case in consumer court positively.
In such manner i may be bound to file a case of fraud against your company so please look into the matter and do the resolution as soon as possible.

Thanks & regards
Jitendra kumar singh
Mob : [protected].

A few time back i have done recharge of rs. 345 at sudden when m making an outgoing call. My call is not going through it is disconnecting and internet is working even if i will talk about the single it is also full so kindly resolve the problem otherwise i will through the sim😡

I recharged online through net banking of 47, and i have not received any message in my mobile after that of successful recharge though in net banking it showed the payment was successful to airtel. Its been three days since then but i am not able to use the recharged data. My mobile number is [protected]. So i request you to kindly solve my problem as fast as possible or i am bound to leave the airtel connection because there are many other networks which provide better service

Dear sir
I am trying to sent portability message from my airtel number to convert in vodafone to 1900 as port [protected], but the message is not getting sent to this number.
There is resend option coming continuosly since last 10to 15 days, customer care also tells to send this message compulsory.

Pls help me

I want convert the number in vodafone coporate postpaid plan.

Thank you...

Terrible terrible service, it's been over a year since we have been complaining. We pay a hefty monthly bill for internet which most often does not work, additionally the mobile internet bill goes up because of the flaky broadband - so double the bill for shorty service. This time they've gone a mile ahead, switched our landline number with someone else's overnight; not really making a proactive effort to fix it now - did i mention field staff is rude as well!?

Ps - the entire neighbourhood is facing similar concerns

Hi,
I'm customer of airtel network and my mobile number is [protected] and [protected]. I was facing 4g/3g internet problems. My mobile supported to both 4g and 3g services. I called couple of times to airtel customer care but there is no proper response from their side. Actually i recharged 4g data pack but i'm getting only 2g services. This is not a fair, i paid double the amount but i'm getting less services from airtel.