Airtel Complaints & Reviews

Hello,
I am an airtel customer. My number is [protected]. I have recharged with Rs.349/- on last Thursday for 1 month service. It's being a full week till the service did not started. I called number of times to the customer care they are saying that our server is busy. If I did a 1 month recharge and already I loose 1 week service. What kind of service you guys are providing to customer. And on top of that it's still not started. So I want to cancel that recharge. Refund me that Rs. 349/-. I really want to discuss this issue on phone. call me as soon as possible or I will put consumer complaints. Very bad services provided by airtel as well as Airtel customer care. so call me as soon as possible

Hi,

It is very sad to know that i have been with airtel since quite a time. Few month ago i opted for airtel secure plan for the protection of my mobile. Few days ago my mobile's touch was broken and camera stopped working due to the accident in lift my phone fell from hand. I raised a claim and handset was picked by airtel.
I got a call from agent regarding estimate and all. I agreed to their terms and conditions and they were ready to repair the handset, suddenly i got a mail from airtel saying that "we regret to inform that your device claim of rs.6579.0 has been rejected by the insurance company due to improper handling | no proper care of handset has been taken by insured to safeguard the property".
Now i don't know what kind of reason is that, every one used to install screen protect to protect mobile's screen but still accidents used to happen and screen used to get damaged. I have opted services from airtel not from insurance company, airtel should be responsible for this not one-assist

May i request you to look into concern as after 10 days of rigorous follow up i could register my claim and after 10 days of picking the device, i have been told that claim is rejected. I have not taken this secure services from insurance provider and i don't want to hear their lame excuses. I am going to proceed with legal option if not taken my request seriously.

Hoping to hearing from you soon.

A fraud deduction of inr 10000 has happened from my father savings account towards a purchase on pos[protected] at cc avenue_airtel.in txn#[protected].
Kindly cancel the transaction so that my father can get his money back.

Cc avenue_airtel.in txn#[protected]
Purchase on pos[protected]
Money deducted : 10000

Fraudulent number (From where call came) : [protected]

This is with regards to my airtel refund for the airtel account number [protected] which i have closed. Airtel never refunded my amount, the information from the airtel support team that it is paid to some one by name mr. Gujeet singh. Airtel is not disclosing who has provided that information or authority to credit my refund to some one else nor sharing details.

Airtel is a big fraud company, one should not pay any advance payment to them. I will post all communications about their fraud one by one to keep the everyone informed.

Sir,
my airtel DTH tv so this ragisetered a new number so can this change my old n. is [protected] and new number is add by [protected]
airtel id no. [protected] address house no. 46 dera village south new delhi - 110074,

ID . [protected]
RESG. NO. [protected] ALIAS [protected] NEW NUMBER

Dear sir,
I have lost my mobile today morning in surat and request you to block my airtel nos... [protected]
I m sending the IME nos along with the complaint...block the IME nos if possible..
Hoping for a positive response
IME nos . [protected]
Model.. intex aqua ace black

Sir mere area pin 852128 ka airtel company ka network nahi rahta hai ye 3 mahine se ho raha hai him ne 10 bar se bhi adhik complaint diya cc number de kar bolta hai 2-4 din mein thik ho jayega magar 17/8/17 ko to hud hi ho gaya din bhar network shutdown raha!
Name:- shivam kumar
Distt:-madhepura bihar
Network no coverage area 852128
Mob:-[protected], [protected],[protected], [protected], [protected]

Regarding airtel dth camcard
One of the airtel technician has taken my tv cam card and not yet replaced i was calling customer support since one month
They saying out technical team will resolve your problem but the problem not solved
I was paying 600 per month
My customer is [protected]
Complaint ref number 63786784
I have been talked with the customer exicutivea so many time
Daily they are calling me and simply asking what is the problem i was really dissoppointed with the airtel dth service
I need a clarify that they will solve or not
If not i’ll go with tatasky

Monday august 14th :
I went online on the web and changed my billing plan.
The moment i did that my incoming and outgoing calls stopped - however the sms's kept working

Tuesday15th :
I called airtel call center - registered my complaint. Was assured that the "backend team" would rectify the issue in 4 hours. Nothing happened
I called airtel call center - was informed that the matter was escalated and would be sorted the next day

Wednesday 16th
I called the airtel call center - was instructed to change my sim. Went down to change the sim - was informed by the airtel showroom team that my phone was showing pending for activation and therefore they could not activate a new sim

Spoke to airtel call center was escalated to the supervisor. They added their escalation note to the call and assured me it would be done

Thursday 17th
Call the airtel call center - spoke to supervisor - said they are escalating - and would be resilved - nothing happened

Was informed to go down to airtel office and get a new sim. Went down - and guess what - same problem. Unable to activate the new sim becauase at the backend it shows pending for activiation

I Purchase a WIFI Hotspot Dated 13/08/2017 From AIRTEL Outlet Sector 4 DWARKA DELHI 110075. He Commited For SIM Activation In 2 HRS. But Still it is Inactive. Please Find the details & Resolve the same ASAP.( REQUEST NO[protected] MOBILE NO [protected] NAME NEERAJ RANA ALTERNATE NO. [protected]).

Date of incident:[protected]

Number: [protected]

Description of incident: ported my number to airtel and got rs.5 as a starting balance (11:45 pm). Rs.1.5 deduction of balance reported for a message sent by my phone (Approximately 8 am). Interestingly, i was sleeping at that time and there is no record of a message being sent from my number. Called customer care and was told that a message was sent by 'some' application on my phone to number 58234 (Again, no record on my phone of an outbound message). Call escalated to senior representative named sachin kumar kashyap who firmly told that there has been a message sent and is hoping that he has resolved my query. This was immediately followed by a message from adairccm saying - "(1/2) thank you for contacting us. Hope the concern related to your airtel mobile [protected] has been resolved to your satisfaction. Your ref. No. Is cbdov[protected] registered on 17-aug-2017".
Incidentally, there has been other deductions of the same nature reported by many airtel subscribers and can be immediately found after a quick google query.

Desirable resolution of my complaint -
1. Refund rs.1.5
2. Provide steps to disable whatever automatic money deduction services you have enabled on any new number including my own for posterity.

On page https://www.airtel.in/prepaid-recharge they show 84 days validity for plan 399 and for the same plan on page https://www.airtel.in/mobile/terms-conditions they say 70 days validity. Please find the attached screenshots.

This is confusing and misleading to those who don't read terms and conditions.

Please ask company to correct the ad.

Thank you,

Mangesh

I ported my number from vodafone to airtel for the 499 package in first week of august 2017. Though airtel offered this pack (Including data service), there has been no mobile data connection (At all locations) in my phone for the last three weeks (For both 3g and 4g connection). I use an iphone 6 and never faced such an issue when i was with vodafone. I have already raised a complaint and followed up several times, but there has been no update. It shows that my data pack has been activated but i cannot access internet. My complaint reference no. Is 78613223. If it will not get addressed by tomorrow, i will quit airtel. I also have 10 more connections that i will quit including airtel broadband, prepaid and post paid connections.

My mobile no- [protected].
on 16 aug 2017 you have cut some money from mobile([protected])through active some services.i am not using internet in this number.

i have try call to customer but they are not possible.

My name is amardeep Sachan.Mobile number -[protected]

My handset is samsung galaxy j5 prime. I recently upgraded my sim to 4g and my phone stopped working. Unable to get any support through airtel 121 as ivr is only in local language and i am unable to change the language.

I had no problem with their 3g sim and should have not upgraded it. Is it possible for me to revert to 3g sim? I have tried changing the setting manually but it still says 'not registered on network'.

I ported my no from vodafone to airtel.
They deactivated my vodafone no on 14th august & told me that airtel no will be activated in 30 minutes.

Till date my no is not activated & they sent a mail it will take 3 days more.

Why they deactivated my vodafone no if they are not capable of activating my new sim.
My banking service is not active from last 3 days & my work is suffering as i have only 1 no. ([protected])
Regards
Harish sharma
[protected]
[protected]

Airtel wallet account no. [protected] and case 664616

We were planning to recharge from airtel wallet for that we loaded amount to airtel wallet around 399 rs but when trying to recharge it shows that your wallet account blocked.

We contacted to customer care many times and also send documents again on email but no response from aritel wallet support [protected]@airtelmoney.com.

I registered first complaint on 10th aug and ask me wait for 48 hours when i checked after that issues still not resolved, again contacted they keep saying that wait we have taken your request and some times disconnect call especially in the evening.

I have already lodged my complaint vide reference no pr[protected] on 16th august'2017 that inward call of mobile no [protected] going to some unknown number.

But it was closed without taking any action to it and still some of my friends reported that when they try to call me at mobile number [protected] then it is going to someone else.

I would like to mention that 2 months ago my mobile was missing and i got duplicate sim issued in my name from airtel customer support.

Now please resolve this issue on high priority since it is a breach of my identity and security of my calls.

Regards
Sudhir maggo

I took a new sim of airtel in delhi-ncr. My airtel no. Is [protected]. But my mother (Who lives in uttar pradesh and having bsnl connection.) is not able to call on my number my mother. Her phone & sim both are working but when she call me every time it say the no. Doesn't exist. Her no. Is [protected].
I can call her, but she is not able to make single call to me.
Please resolve the issue at the earliest...

To whom so ever it may concern

This is to bring in your kind notice that it's been 5th week my number (+91-[protected]) is not working and i'm facing lot of issues because of this. I have been visiting one of your airtel store in rajouri garden since 5 weeks but not getting any solution from them. The executives there always say its it team issue not ours, and there is no way that i can connect to it team. They always say that they have forwarded the mail to them but not getting any reply from it team. Below is the complete case which happened:

Step 1:

I visited airtel store to convert my corporate plan to my family infinity plan. I have told executive there that i want to change my plan to my family infinity 499 plan, the told me that sir you are already using corporate plan so they first need to convert it to individual plan then only 499 infinity plan will be activated. I agreed, and then they have proceeded with the process. They have told me that it will take approximately 24 hours to get your plan changed. Next day got a message from airtel that my 499 infinity plan has been activated on my number, but since that message came my internet stopped working. I called airtel customer care on 121 and ask them for the problem, the executive over the call said that sir you number is under activation status that's why data is not working, they have taken my complaint (No.[protected] and asked me to wait for 24 hours. Next day after 24 hours, i called 121 again & asked for my complaint status, they again asked me to wait for 24 hours, this continued for 3 days. After not getting solution on phone from 121 i visited airtel store again and asked them about the issue, the executive over there said that it team and closed my old relationship number (That was associated with my corporate plan) but activated your new infinity plan on that relationship number, also they have activated a child plan also on with my number due to which data got mis-matched & it is not working. Then i asked them about the solution, they said this cannot be resolved as old relationship number is closed. So they suggested me to convert my postpaid number to prepaid for 1 week after that they will again convert it to postpaid. I agreed.

Step 2:

As mentioned in step 1 i agreed with the airtel store executive to convert my postpaid number to prepaid for 1 week. After this they have escalated y process of post to pre & my prepaid number got started in 2 days. I have properly used prepaid number for 1 week. Then the executive in airtel store processed the pre to post conversion request for which he has charged me 250 rs. & promised me that this 250 rs. Will be adjusted in my 2nd month bill. But when they converted my number again to postpaid my prepaid number signals are out & i have received postpaid signals after my address verification. I have then called 59059 for tele-verifcation. After successful verification i have completely lost the signals and it started showing no service on my phone, then i visited store again and asked for the issue, they replied that sir your number is again went under pending for activation for don't know what reason. Since then its been also 1 week that i have no service on my number.

Step 3:

After this i called 121 care they & launched a complaint against this (No.[protected] & waited for 24 hours, after 24 hours i called again then executive replied that sir you number is under disconnection. And asked me to visit airtel store again. I don't know why my number went for permanent disconnection without any request, without my concern, without my issue.

Step 4:

Airtel store executive recovered my disconnected number again today, i have completed all the activation process but after doing tele-verification my number again shows pending for activation status. Now, tell me what to do my number is not working from more than 5 weeks.

Problems i'm facing because of these issues:

1. Not able to use any mobile services since 5 weeks.
2. Not able to use any banking operations.
3. Not able to connect to anyone.
4. Many more...

Please help me bout this issue asap because i want my number back in working condition because it went under permanent disconnection without asking me and without notifying me. I don't know who have told you to disconnect my 12 years old number without any concern. I hope i will get asap support solution.

My alternate number - +91-[protected]