Airtel Complaints & Reviews

This is nitesh porecha, i am an exisitng user of airtel for last several years bearing number [protected], for last many days i was facing network issue, so i visited airtel store where i was asked to change the sim card for which i agreed and done, but unfortunately i lost the same thiswas done on 31st july'17, i tried informing them the same on same day i was informed to visit nearby store and collect the new card i requested to barred my number till the new card is taken the same was not done. On 1st august i called to customer service team and requested for barring my number as same was being used someone as i was getting number busy and was able to see that data is being used, they informed me to visit the store and take new card service of the old sim will be stopped immedaitly, however the same was not done and someone is still using my sim, my new number is still not activated, customer care supervisor viajy and yunus gave all incorrect information and not helped in barring the number.

Before moving to usa in jan 2017 i have requested to cancel the post paid number [protected] and [protected] which i was using since 2010, but this numbers are not cancelled and i get bills every month to the address in india, in spite of giving them the filled in cancellation form at the airtel store in padma rao nagar secunderabad before i relocated to usa.

Please do the needful to cancel them same at the earliest, my email id [protected]@gmail.com

Hi,

This is to express my utter frustration as customer of airtel. I am sorry to state that the services of airtel mobility are going down every day and have been become pathetic.

I think in the race to get more customers they have got more than their capacity and now not able to manage their services so i request all my friends and known not to switch to airtel rather port their number away from them. I recharged the monthly pack of rs 399 for my mobile number [protected] on 25th july and 1st august 2017 through airtel app (Largely advertised app of airtel which is actually a fiasco, good for nothing) but the pack did not got activated on my phone and i kept paying money for every call and internet use.

When i called the customer care they kept repeating like parrot that the pack is not showing active on my number, if it has not been activated on my number the money will be refunded back to my account after 10 days, however they registered my complaint with the number conrc[protected].

If you will call them they have no option to talk to the customer care executive

Please be aware of this cheating by airtel and look for alternative service provider.

Thanks
Hemant

Sir, my airtel 4g postpaid no is [protected] in the name of prasoon lata.. I had put an email on 22 june, 2017 for discoonection of my this 4g connection in chandigarh as i had to shift back to delhi in july.. I had not been using 4g pack any more.. N my 4g was not disconnected by your side.. Still i am constantly getting calls from airtel for the bill payments.. Inspite of sending email and informing for disconnection i have been receiving constant calls.. And billing amount has also increased meanwhile.. Kindly look into matter asap.. I am facing a lot of discomfort because of constant calls from airtel office..

I applied for airtel broadband connection on 19th march, 2017 with 1700/- rs. (1000 for connection and 700 for instrument). They promised to install the connection in 48 & hours. After passing 48 hours i chased them they started making excuse up to 10 days and finally they informed connection can not be done due to technical issues. I was conveyed to fill the form online for refund of money. I did immediately online. They did not respond for the same for a month. I started mailing to customer care they replied me with solution many times but no action taken till date after passing 4 months.

Now they not even bothered to reply of mail nor they are refunding my money. Request you to take action against airtel immediately.

Attaching copy of my invoice which was paid. For instrument they did not give receipt

Thanks & regards
Soni
[protected]

Since april-2017, every month i am raising my complaint to airtel customer care regarding wrong charges in my bill, which is internet charges and [protected]@99 charges. I got 10gb/month free internet offer since april-17 which is still valid. For [protected]@99, have called them many times since april-17 to deactivate the roaming charges service and customer care executive promised to do so but no use, every month both internet and roaming charges are coming on my bill and i have to pay because their # system can't do the adjustment in previous months bill. It is being cursed for me to take airtel post paid plan. They have no respect for the customer who has 5 post paid connections in the name and their loyal customer since 2007.

I received airtel postpaid connection (Mob no:[protected]with 7 gb data at 4g speed.
From last three days i am facing problem with net speed. I was trying to download a video file of 3.2 mb size, and it took 3 minute to download it. Then i tried network speed on ookla (Which airtel proudly presents in their ads) it showing 8mbps speed on my network (Though it showing my server is in different place farer than 200 km). It is not happened for one time but continuous. I am attaching screen shot of downloading status at each minute, (You can see the time of each shot in itself (Right top)
I need a fast resolution on it

I am from madurai, tamil nadu. Few weeks back i met a executive from airtel with regards to a new internet broad band (Fiber optic) connection in madurai.

He showed me some monthly rental plans for broad band and i was interested in a particular plan.

He took rs 700/- from me and said the connection would be provided in 5 working days.

I got calls from him after few days, however i haven't got my connection yet. Its been more than three weeks now and now when i contact him he does not respond.

Please refund the amount as soon as possible.

The executive details are as follows:

Name : jayakumar
Mobile no : +91-[protected]

Thanks & regards,
Koushikrajan. S
+91-[protected]

My name is sarika. My airtel mobile no is 99870181xx.
I had called more than 5 times to airtel customer care within 15 days. No one is bother to resolve my query.
First call i made on 16th july 2017. I had a complain of not getting network and internet connection when i am at my home. Once i go away from my home after around 1km i am getting internet connection. When i first called that lady said (I don't remember her name) i have registered your complain and it will be resolved within 22 hours. Nothing has happened.
Then again i called on 19th july 2017 again another lady said there was no service request on this no before. So i am registering your complain now. And i got reference no 77889844 from sms. And they said their team is working on it and it will resolve within 4 days. Nothing has happened as ususal.
Again i called on 22nd july the "senior person" miss sony said it will resolve by 23rd july before 11.30am. And she will going to escalate this issue.
I called on 27th july 2017 again ms prajakta said no query has been escalated yet so now she will do that and if nothing has happened within 3 working days then please call again.
Now i am fed up of calling you people.
I already sent a mail on appellate. [protected]@in. Airtel.com.
And i hope i will get some satisfying answer atleast this time after 6 th call.

Dear service team,

Hi, this is mr. Ram desurkar from belgaum having airtel prepaid connection no. 0091-[protected]. I lost my mobile yesterday night, hence, i want to request the airtel team to please block this sim card asap.

Please guide me through the process of issuing a duplicate prepaid sim card (If possible, with the balance amount from my previous sim). I expect a quick solution to my problem with further knowledge of the procedure.

Thanks,
Ram desurkar-belgaum-590002-karnataka state

Dear sir,
I lost my phone in this airtel connection there so i got repalced sim from airtel store on 28.07.17 but still not activated my sim i gave complaint also in airtel customer service they also not solving my problem daily iam calling to customer care they are telling today will done but still its not done so please solve my problem from airtel network
My phone no.[protected] postpaid connection
My alternate no.[protected]

I got a duplicate sim for my airtel mobile number +91 [protected] on wednesday july 26th. However its been a week and the sim card is still not activated.

I had to visit the airtel store multiple times and it is depressing to hear that they are not giving the exact reason for the delay. I was told that there is a network connectivity issue, but seriously network connectivity issue for a week? Where are we living? In stone age?

I can be reached on my alternate contact number +91 [protected].

Thanks in advance for a quicker resolution, please let me know if you need more details from my end.

Hi,

I recharged my airtel prepaid number on 24th july 2017, on that day airtel was offering unlimited calls and 1. Gb per day for 84days. After recharge i am not getting 3g/4g data after 3days days. I complained the issue by calling airtel customer care and airtel completely ignoring my complaint.

If airtel is providing only the data for 3 days why would i recharge with rs.399? I completely dissatisfied with...

Sir,
I am mohd. Arif khan from firozabad in up. My airtel mobile number [protected] which is almost 10 years old number and i have been continously using this since last 10 years. Previously it was ported from bsnl to tata docome and from last 6 months, it was ported to airtel. I was using it as well but suddenly 2 days ago my airtel mobile number [protected] was deactivated without any pre information to me regarding to such deactivation. I did not commit any wrong step like abusive calls or messages however without any reason my this airtel number [protected] was deactivated.
And when i called several times to airtel customer care every time they are giving different excuses. But my number is still not reactivated. I also went to airtel office in my city firozabad in up but all of my steps were proved as wild goose chase. I also just talked to airtel customer care they told me that your number won't be activated now.
Sir it is my 10 years old number to which i don't want to loose and also don't want to ignore further important future calls to my this airtel number
So please get my problem resolved soon as soon as possible.
Else this matter will be taken to court soon
Please rectify my this problem soon and activate my airtel number [protected]
Thanks!

Contact person: mohd. Arif khan
Airtel number to be resolved: [protected]
Contact: [protected]
City: firozabad (Up)

My mobile services is bard due to unpaid amount of my old mobile no. [protected]. Because i have some critical financial problems.

As discussed with your airtel collection team, i have deposited full and final amount 1800. After confirmation mail from airtel.

After deposited amount my mobile services not start by airtel team. And no any response on telephone.

Sir
Don't send any unneccessry message from airtel (Today i receive 4 msg after
9.00 pm). Pls stop this kind of msg. I have been receiving messages saying that they have received my acknowledgment to change my number to another number but according to my knowledge i havent sent any kind of mail. So i dont need any activation of new number to my sim. Urgently take care this matter as soon as you can.
By
[protected].

Hi,
I am using airtel mobile for last 10 years and in my new office, i don't have airtel network (Egl campus, bangalore) and not able to receive any calls in my office at all. Now i have bought new bsnl number and wanted to forward my airtel calls to bsnl. I have registered for call forwarding option by calling *21* (Number)# and message says "successfully registered" but call forward doesn't forward to my bsnl number.

This is actually frustrating.

As i am reaching office around 10 am, please don't try to call me after 10 am and sending me a message stating that my mobile is not reachable.

Absolutely it will not be reachable because airtel doesn't work @ my office.

We are facing this network issue for almost 6 months and i am tired following or raising concerns with airtel.

Awaiting your response airtel!!!

I have lost my sim card. I want to block my number. I want to block my sim card number [protected]. And want to issue new sim card. Today evening i have lost my sim card which is conpamny postpaid card ganapati motors bhilai chattisgarh. Please block my card as soon as possible. This card registered with ganapati motors bhilai. And issued me as a employee. Please block this card as soon as possible

Helo,
Sir the number which is being used by me was bought by my other family member and he had been died before few months due to any disease . So, now I wants to transfer the ownership of the sim it is important because it must be linked to the adhar card to link with that fingerprint is necessary for this linking but he had been died so we want to change the ownership so that it can be linked with adhar card and one more thing...

Date -31.07.2017 @ 6.30 pm My Air Tel number is [protected].
I am using this airtel number more than 10 years.

I have checked offer to my mobile by dialing *121# on and it showed
'95-22000 L+S M Sec' on 31.07.2017 @ 6.30 pm

Accordingly I have recharged Rs 95/- at @ 7 pm

While showing offer no where validity is mentioned (see screenshot image) and it presumed that validity is unlimited and hence I recharged and after recharge message is validity of 10 days.

My complaint is ...
Offer showing incomplete information by not mentioning validity and furnishing incomplete information is one of the way of cheating the customer.

I have contacted customer care executive by dialing 121 @ 7.30 pm on the same day. Their way of communication is very rude.

Desirable solution - Kindly do the needful for extending validity for 28 days or more instead of 10 days. As my communication talk time for this mobile is not upto 22000 sec.

Hope that you will consider it positively.

Thanking You,

Prof Sunil Chikurde