Airtel Complaints & Reviews

There is no option in customer care number to talk directly to customer care executive, every time i call in the customer care number it is directed to some options not relevant to my query and there is no way to contact an executive speak to him /her about my query. Even in the airtel app there is no option of contacting customer care executive. Google search also does not provide any proper customer care number to contact customer care executive.

There is no option to cancel recharge in airtel
I've recharged of rs 399 to [protected] but it recharged to my other number [protected] via airtel app
Both numbers are registered on airtel app

I tried to get it resolved by customer service but it didn't help.

So my concern is to cancel recharge as i want that for another number but it recharged to different number.

Please resolve it asap

Regarding refund issue

I paid money for new broad band connection and no feasibility in our location. So we applied for refund.. Then i got a cheque with mistaken in name.. So am unable to claim cheque amount.. So we request u for change the name in cheque and send again..

For that name change option they send procedure further name was corrected to sreeramdas subramanyam.. For claim the refund we need a new cheque with corrected name..

I have sent lots of mails regarding the issue.. Lost patience.. Please look in to this case solve as possible..

They wantedly send incorrectly named check.. And they are cheating people..
Totally it has been completed 60 days from which i paid..
Every time different people calling and seeking another 5 days for resolving issue.. Not one solved it.

Worstest network and customer care.. I never encourage airtel to others.
Not responding properly at all

Same repeating

I am using airtel network from past 5 to 6 years. Recently i have moved to hyderabad. I am residing at matrusri nagar, miyapur. I have a very poor signal at every corner of my house and outside. If i kept mobile idle for sometime i can see signal strenth upto 3 points, sometimes 4 points. But if i make a call or recieve a call signal strength drops to 1 point and sometimes it shows no service.

Hi,

This is rajalakshmi. I have airtel postpaid connection and my number is [protected]. My plan is rs.399/-. Only 2 months before i take this postpaid connection. Last month bill is 399 + gst 60 = 460. But this month 26-jun-2017 to 25-jul-2017 my bill amount is 1060. What is this why i pay 1060. My plan is only 399. Now i don't pay 1060. Pls remove my postpaid connection for this number [protected].

Regards,
Rajalakshmi
[protected]

Hello sir,
I got message from airtel on dated 21/07/2017 which snap shot i had attached, which say on recharge of rs-399 will get unlimited calls + 70 gb data for 70 days. I had recharge my mobile no.-[protected] as per airtel plan of rs-399 on 21/07/2017. After doing recharge, i got only 2 gb internet and on talk with airtel customer care i come to know that this pack is only for 4g sim and 4 g mobile which i dont have. The massage i received on 21/07/2017 having no such information that this plan required only 4g sim & 4g mobile so how could i understand this recharge is not for 3g users. The information given in massage is incomplete and hence i request you to help and take action to return my amount.
Will hope for better support form you.

Thanks & regards,

Ravindra

I have ported my airtel no. From maharashtra to rajasthan and while airtel gave promise that previous balance will get transfer i haven't received the balance for my above mobile no. But received for other no. I. E. [protected].
I am unable to understand as customer care said that balance will not get transferred and instead of my regular complaints i haven't received previous balance of rs. 400/- which was deducted by service activations.
I am really disappointed and will discontinue 4 connections which i am using of airtel.

Arpit sharma
[protected]
[protected]

I've recharged my number with 4g data services but data service is really bad. Its speed is not even like 2g data service. It's been happening for a few days now. I did not pay for such degraded data services. I didn't complain earlier because your towers were not functioning well and i waited so that the problem will be solved. But now it's getting irritating.

I recharged my airtel no. -[protected] with ₹349 (Unlimited voice call and 1 gb/day data) on july 19 th. The service was supposed to continue for 28 days. However the service terminated just after 11 day on 30th of july. It even deducted remaining money in my balance. I have been a customer of airtel for a while. Please rectify this problem as soon as possible

I have ported out 3 numbers to airtel and the person followed me frantically to hand over the documents. Now one of my numbers is out of network from pevious operator and airtel sim is yet not activated. I have been trying to get in touch with this person but she is not not responding ans avoiding my calls. I am stuck since this number belongs to. My daughter who stays in hostel nd am not able to contact her. Can you register complaint.. Her contact is [protected] n name is sonia.

Very poor airtel mobile signal network in my house no. No.11-81/2, between ayyappaswamy temple and church, urella road, ganesh nagar colony, chevella vil and mandal, rr dist, telangana-501503. We are using these mobile nos. [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected] in my home. We are facing very much difficulty in making very important official and personal calls and receiving calls and most of the calls are dropping out while speaking. Also facing much problem in using mobile internet due to very poor signal 24/7 for the last five (5) years. We have already made several complaints to the airtel customer care, but they have not rectified the signal problem till today. Please rectify the airtel mobile signal network at my home urgently.
Thanking you,
Regards,
J. Venkataiah,
Mobile no.[protected]

Sir
Its most humbly request to resolve the issue and forbid the monopoly act of airtel by providing fake/fraudulent information of recharge to the customer and cheating the customer by deducting the balance of customer and after ward when customer approached for benefit then getting reply o[censored]nwanted issues and that it was unlimited calling but with 300 minute only like that. If any such issues exist why not to give information to the customer while recharging only. Why to cheat the customer. Its very wrong practice and i have been harassaed and given loss of all the hard earned money and not benefit have been provided on this issue. I have offers this plan and recharged on [protected] 25 jun and benefit shown by company as for 70 days unlimited std/local call with no restriction information. But it benefit was for 28 days only and all balance getting deducted. I am suffering for balance deduction since 22 jul and i approached the airtel customer care rep, executive, nodal officer mpcg three different agencies concerned and 198 all goes in vein and ultimately loss to me for balance. Such fraudulent and cheated mean company to be never utilized by the customer who did not give the benefit to customer. Really its painful and harassment to the customer by the airtel. Its not the issue with the money, but such mnc if do like that fraudelent for there benefit on the shake of earning money, is really disgusting. Hope for some positive action and acknowledgment by the team. Request for urs intervention please.

During an international roaming with my aitel number, all my balance got deducted by bharti airtel ltd which is around rs 1100/-

I have raised two complaints, the airtel team is saying you have received call from some numbers and we charger 540, 270, 180... Etc. But i have not received any calls during the date and time mentioned in that complaint. Even my mobile not ringed. I have requested them to investigate it?

I am quite warring to these type of things from airtel which is the largest telecommunications company in india. Which is un ethical and un fair, and just simply looting from the customers with out any service but they are promising the customers as they will provide unlimited incoming call to their customers during he international roaming. Which is not true.

I have recharged with 349 rs pack i. E on 29th july and my money got deducted and i didnot got my recharge done and. Getting. To connect with customer care executive and it's really troubling me to clear. This issue... Pls revert back my mobile number [protected]. Airtel mumbai... It's my engagement tomorrow and i. Trying to cal. My love it's really a bad experience with airtel. Services... I'm not understanding how to reach a customer care executive... All. Time only computer operator is trying to tell but it's not guiding me how to reach a customer care executive call

I have a problem in getting the airtel digital service related issue sorted till now after following with customer care, supervisors and local engineers.

I have subscription till aug 16 it was 3+1 month subscription offer provided. Almost all days in july the digital service was not available.

Given below few complaint numbers:

[protected]st july 2017
[protected]th july 2017

Another one which i raised before don't have the complaint number.

This is first time i'm approaching consumer complaint. Please help to take this forward.

Not sure whether i can share the any further details.

I am a very old customer of airtel and have been using airtel gsm prepaid, postpaid as well as broadband connection at my home and office. I subscribed to airtel secure service after seeing much hyped advertisements on tv. The mere fact that my phone is already under warranty, i had an extra out cover and tampered glass on my phone, and i still decided to invest in it's insurance clearly show how much i am concerned about my phone and take care of it.

On 09/07/2017 i was walking down the street when i slipped due to wet road as it rained in the morning, and my handset fell down and the touchscreen developed cracks. Though the phone was working i spoke to airtel and they advised to file a claim for physical damage.in spite of all the documents uploaded, i repeatedly kept on getting emails from them asking for a pic of the phone with the battery removed. Finally my claim was submitted after on 18/07/2017 i. E. After 10 days of rigorous follow up with them trying to make them understand that my phone's battery is not removable.

Now after 11 days i received an email from them saying claim rejected by the insurance company due to improper handling | no proper care of handset has been taken by insured to safeguard the property. Can somebody explain me how you are supposed to handle the phone while accidentally slipping on a road? My phone did have an outer cover as well as extra tampered glass to protect it from a damage in case of minor impact by felling down. The screen broke as it was a major impact as i slipped and fell down with a "good enough impact" causing myself to get injured and the phone screen damage.

If this is not, what the hell is "an accident" then? I am without a phone for 11 days and now they are saying claim rejected due to improper handling? Do you mean to say i slipped on the road and broke my phone and my body for a pleasure? What a ridiculous lame excuse for not keeping your promise and providing a service for which you are charging me me every month. And what is this insurance company now? I am paying to airtel for their airtel-secure plan being advertised on tv all the times to assure me of complete care and repair of my phone in case of accidental or liquid damage and now since that has happened they are passing the buck onto somebody else?

I want somebody "logical" to immediately look into this and arrange to get the phone repaired and delivered to me at the earliest failing which i would be left with no other option than to proceed with the legal proceeding with district consumer forum to safeguard my rights as a consumer and get the service for which i am being charged and am in a contract with airtel.

Hoping to hear from you very soon.

I recharge for low voice rate (30 paise per minute validty 56 days)
I recharge two times 35 + 35= 70 rupess balance cut from my account from my airtel sim but not get my offer on my number... So give me my refund back because airtel cut my amount but not giving me any subscription of my special offer of my phone. So i hope i will get my refund back of rs.70/-...

To the manager of airtel company

I am writing to bring to your attention for the 4g connection. The connection was succefully worked for continuous 7 days but suddenly on this week the connection has stopped n couldnot browse.
As this situation has happened, i would like to complain for the connection if you could repair the connection & we would be thankful to u alot. And my contact number is [protected]. You can not service your network then you return my money.

Yours sincerely
Abhinoy chakma

Hi airtel,
I port my sim from tata docomo to airtel, sim is ported out network is coming but when i am trying to dial 59059 for tele verification it is not working. I need to short this out as soon as possible because this is my permanemt number.
The number that i ported is [protected]
And my alternate number is [protected].
Please help me out i need it urgently, i hope you understand my concern and try to resolve the issue as soon as possible.

Massages are not coming to my mobile no that makes me very uneasy. So activate the massage service or whatever be the issues, resolve it. This problem arises when i changed the sin from 2g to 4g. All other things are ok but massages from other mobile and other important service provider are not recieved to this number. The mobile number is [protected]...