Airtel Complaints & Reviews

Hello,

I'm unable to send/receive sms from any number. I have recently migrated this sim after mobile loss. I receive 538 error message when i hit *121# from my number. I have no issues on calls but problem in sms. I request you to please provide me customer care number. There is no option on 121.

Mobile number: +91 - [protected]
Connection : prepaid

Thanks.
Shaik

Dear sir

I have been trying to surrender & cancel my dongle no [protected] from
July on wards but still i am getting bill and i have not used the data card. I wish o state that the customer is not served well and the service and the response from the center in sarrakki branch is very poor. We have been visiting your centers several times and cancellation is is not done. As i am an octogenerarian and cant keep visiting centers and making requisitions and again messages keep pouring to make payments. The next action i would be taking upto the consumer court and lodge a complaint. The services have been very very poor compared to other telecommunication services.
Surianarayan

I have applied for a new airtel dth connection more than 40 days back (July 5th) and even paid rs. 1590 online through my credit card. So far nobody has come to install the dish or to hand over the setup box/remote. I am making repeated calls to 1250, but of no use.
Please either install immediately or refund my money.
Details are: customer id: [protected]
Transaction id:[protected]

Thanks in advance.

My customer id is [protected]-001 of airtel digital tv not working in a proper manners, it has been a problem with "automatic changes of channel" and with a continuous blinking of below line of channel no. & name and change it automatically from yesterday dated 15.08.2017. Please contact me at my registered mobile no. And do the check. Thanks athinarayanan [protected]

After upgrading the sim from 3g to 4g every day i get sms from airtel... And they also alert me if i not upgrading the sim the data service will be stop after 16th august 2017 with existing sim. Please upgrade to 4g sim for free to enjoy continued service..

What can i do for this???/
Now i confuse my sim is upgrade or not. And you
When i search my mobile number at your side there its showing your sim already upgraded from 3g to 4g.

Then why you guys are send me this type of sms to me.???.. Either your system is not working or you guys are not working properly.

I submitted a request of new broadband connection on 6th august 2017 for which i was asked to submit necessary documents and advanced rental for 3 months to avoid unnecessary activation charges etc. I did the same instantly expecting an immediate service reply. The representative told me it would take 3 days for activation and set up to which i agreed. But to my surprise a week passed and i had not got any reply or reason. Later when i called i came to know there was some technical issue. I suffered a lot of business loss due to not getting the internet on time and today i get a call that the problem cannot be rectified at earliest so we are refunding your money.

I really wish to know why do you put on so many advertisements when you cant supply your services to consumers. Why are you fooling people with services you cant supply and how come you call yourself the best at telecom sector, when you cant provide a broadband connection. Who is to answer to the losses i faced.

I have been a airtel-dth subscriber since last 8 years.
Now i had to travel out of india for work.
The dth was in safe custody for 3 months. I requested them for extension for safe custody, which they are unable to provide. All other service providers basically allow the connection to be suspended and daily burn doesn't happen.
For me as i had rs900 in my account balance the services have auto started and i am getting charged even though no one is in my home and the services are not getting used.
Requested the useless customer care representatives who could only suggest disconnection as a solution. They are even sending technicians to my home for cpe recovery even though i clearly mentioned that i am out of country and no one is home.

Need to take some strong action against airtel, more then 45days my airtel no [protected] postpaid to prepaid not done, more than 8 to 10times i call the call center for this issue, i gave request in airtel showroom on 04/07/2017 and cleared all outstanding but still my number not converted to prepaid worst response from aitel and still they not provide any solution and generated one more bill for the same no. Without using the no i got paid last month and now again they ask me clear the outstanding for further process.

People cannot reach my number and i don't know what is happening, i have checked that the calls are not diverted but the caller says my calls are diverted. When i register why is 0 added along with +91, in some places it rewrites as +[protected].
I am not comfortable the bank page that opened in airtel sit was very sneaky, though i entered all information i didn't find it safe.
Kindly do the needful and correct if anything is corrupt, or inform me about the possibility it's better to be in truth than assuming.
Thank you.

I am using airtel phone service. From last one month (June17) i am getting annoying sms alerts from airtel (At-airinf, airsep, ad-airsep) for forcefully activated services like celebrity wellness mall service, lifestyle celeb, comedy munch, sports video, hot spot, silk, tinytv, midnight masala, etc.
These services are rental basis and are charging rs.99, rs.35 etc on daily /monthly basis.
I had requested airtel to stop all these service activations on 11 of august as no such request has been put by me neither i want to use these services. These services and charges are forcefully imposed by airtel to their customers, which are very annoying and irritating. But unfortunately no action has been taken by airtel regarding this till date.
I had been charged rs.84 plus rs 367 (For july and august bills) for these activated services for june month, bill no.[protected] dated 06july2017 and[protected] dated 6-aug-2017. I had requested airtel to revert these charges.
I want to stop getting these messages and unwanted service activation and revert the amount of rs. 451 for forced activation of value added services.

Dear sir,

I am a postpaid subscriber of bharti airtel having my corporate number [protected]. I visited airtel office, bakshi nagar, jammu, j&k on 14.08.2017. I had been there to convert my airtel postpaid number from post to pre. But the lady there tell me to visit another day, i told her that i am not able to visit your office frequently because of my job at another station. But she doesn't help me and told me to also provide a letter of noc from office in order to convert from post to pre because of your corporate number, i told her that kindly take a copy of my id card and do the needful but she was not listening a single word from my side. This kind of rude behavior forces me to disconnect my postpaid number forever and not switch to airtel any more because of this kind of poorest service from her end. Kindly take the matter seriously and arrange a pick up documents from my home in order to convert my postpaid number to prepaid as soon as possible.

Regards
Ishan kohli
Mob no. [protected]

Airtel complaint
I took airtel secure insurance of my handset motorola moto z play against for which a claim was raised on 30/06/2017. My device claim - service request number is 2112204. The insurance company passed the service centre claim of rs 8590 on 19th of july 2017. I also made the payment of excess amount of rs 426 on 20/07/2017 itself. After that the handset is lying in service centre for it's repair. It has been around 25 days and the mobile handset is still not repaired. Everytime i contact airtel customer care i am being told that it will take another 2-3 working days for your handset to get repaired and that 2-3 days never come.
The service of airtel secure is disgusting and pathetic.

I called customer care, they said that offer is not applicable to my number and they will raise the offer request and it will be activated i a week but even after a month also it's not activated
I called again after a month they tell the same thing that offer is not applicable to my number.
When everyone has got 399 offer i am not getting the same instead it's showing 799 offer in my airtel app.
I have 4 airtel numbers in my home.
Therefore i request you to activate 399 offer immediately to my number.
Otherwise in the next 3 days i'll be porting all my numbers to vodafone.

I had recharged for my wife with airtel no [protected] using airtel app with order id 99506083 for rs 349 plan which was showing as unlimited local + std + 1gb daily for 28 days.
After recharge successfull my wife has enabled internet to her surprise with in an hour complete 349 is vanished.

They had recharged amount but not the pack they had promised in the airtel app.

I had already moved to jio just that my wife do not have volte phone we were holding back. Never ever trust airtel, big cheater. 121 customer care is # they never connect to customer care personnel. They do not respond to complaints end through email.

Isn’t it a way of making black money.
Airtel disconnected my number after july 2017 and my due was about 1300 something. How can they still generate bill of inr 5000 and sms me? Above all a lady executive threatened for disconnecting my mob no. Of another service provider and said “aur bhee kuch ho sakata hai…”

If they recover 5000 for nothing because number is terminated (Although they can show manipulated bill of present date also) from 1000 such consumers across nation, they are simply making 50 lacs black money for nothing.

Pm modi sir, mr. Jetley must look into such matters and cancel license of such fraud corporate houses.
First complaint 6th feb 2017
Second 13th march
I got airtel home wifi connection by paying advance rental of 3 months for 30gb data every month till 3 months. I used it only for 24 hours and i got a message about my 50 percent data is used. This was absolutely looting people by trapping them in technical fraud. The gallery didn’t help, neither received my phone. I wanted to disconnect for whatever best refundable amount but airtel gallery staff denied and asked to use for 3 month. My airtel no. Is [protected].

Hello i am airtel user,[protected]
I also use airtel my app for best offers or recharges.. I check offer for my number [protected]. I see many offers i select 1198 pack for 70days unlimited local/std calls or daily 2.5gb. And i recharge my number for 1198 on jul 19th 2017.
But received 5+5gb for 28 days..

I spoke with the customer care they told if i have recievied the sms then surely i get benifit not to worry, but after 28 days my validity expired on 16th aug 2017. Now when i call to customer care they are telling there is no as such offer for my number.

Please raise my complaint for recharge benifit not received..
I[censored] have no solution for my money..
I port my no. Another telecom..
It's urgent issue, please clear in high priority..

Thanks,
[protected]

No network on my number since last 7 days (From 09 aug. 2017). I am call to customer care on 09 aug. 2017 and they say there are some technical issues in your number and approx 72 hrs. Required to resolve the problem. After 3 days the problem not resolve and i am calling to customer care and they says the problem in your sim and please to be issued the duplicate sim from the airtel store. I am purchased the duplicate sim on 13 aug. 2017 and they say your number will be activated within in 2 hrs. But after 24 hrs. The problem will be same. Again i am going to airtel store and they reissued me a duplicate sim again on 15 aug. 2017 and they say after 4 hrs. Your number will be activated. However till now the problem will be the same i. E. No network on my number ([protected]).
I am very disappointed with that type of services.

I have lodged a complaint regarding call drops and network issues on 01.08.2017 with complaint no. 78295033. Each and every time i get call from airtel i have to correct them my address where i am facing this issue and then no further action is taken for resolving my issue. My inbox is full of missed call alerts now and its very irritating when i miss some urgent calls due to this poor network of airtel. I want airtel to check no. Of call drops on my mobile no.in last month and an answer for not resolving my query yet. Also i would request bharti airtel to tell me clearly that are they able to resolve my complaint or i should look for any other options.

Hi,
I brought a 4g sim in exchange of old 2g.3g sim 2 days back. The old sim has deactivated but the new one is not activated. As yesterday i called customer services they said that status of the sim is showing activated. But here it is not working accordingly... Also showing display messages as we are setting up
Your services and immediately showing another message as sorry we are unable to process.
Please, make this clear asap.

Hi,

My father became a victim of debit card fraud. A fraud person pretended to be a bank person made following two fraudulent transactions with my fathers debit card details.

1. Inr rs 24999 from sbi saving bank account yesterday (15/8/2017), at around 4 pm, towards a fraud purchase on pos [protected] at aip*airtel payments ba txn# 048310. And the sbi card used is *9222.

Total fraud deduction = inr 24, 999.

I request you to please cancel the transaction and refund the money back to the original bank account.

I would greatly appreciate your help in this matter.

Please let me know if you need any more information.

Thank you.