Airtel Complaints & Reviews

I can't able to make a call
I have 95 rupees balance in my main a/c.
Please check and revert.. It was irritating. Resolve the issue

I am literally being tortured since 6 months by airtel representatives for the payment even after raising the request of cancellation and clearing all the dues. My mom called these guys up and the phone agent assured the cancellation, how ever that # did not give the request number and mom did not ask for it as she was not aware of all these.
Now every month i tell these people, that we had raised the request of cancellation and we should not receive the bill, but they keep on sending me the accrued amount every month.
This drama has been going on since 6 months, inspite of telling them on every call that i had moved out of chennai in feb only.

Hence, my area could not receive your network signals properly,
I inform that our area and my near by area could not able to attain full network signals, both the voice calls, & data connection signals could not be properly.
I got an information that the near by airtel towers are not having proper maintenance and the towers having the transmitter problems and some other problems too.
So please resolve the problems as early as possible.
So that only your beloved airtel customer be enjoying your services.

In our locality there is no 4g network of airtel. Customer care always tries to manipulate me about the complaint. I am unable to browse anything since it is working like a 2g network. But the open network of airtel shows the excellent signal strength of 4g for our locality while customers care says their is a poor coverage in your locality. To whom should i trust?

Hi there,

I recharged airtel internet pack of 349 on 3rd augest details below

Mobile number [protected]
Transaction by recharge
Transaction reference number [protected]
Date 03/aug/17
Amount paid (Rs.) 349

The problem is the data is not reflecting on my account and internet is not working i call customer service but they also not able to help its a technical error. Wifi working prett good but this pack is not working atall using 4g sim and pack is for 2g, 3g, 4g all.

See if any one can help. Thanks

Dear Sir,

I am using the Air tel mobile sim for last 5 years. Now it is not not working properly. Mobile net is not activated. Can u look into the mattter urgetly & solve the issue urgently. My Mobile No.[protected]. I am from Hyderabad.
Alternative no.23342794

My number: [protected]

There is no network at all for last 7 days to above mentioned airtel number. To make sure whether it's an issue with a sim card or mobile, i changed sim card to various mobiles and made sure that its an issue with a sim card only.
Accordingly made complaints thrice to airtel customer care, but there is no response at all. Latest, i made a complaint yesterday by 7pm and customer care executive made me sure that this issue will be solved and sim card will be activated in next 6 hours. But till now, nothing has been done.

Please take on this issue seriously and solve it as soon as possible. Or else i have to take this complaint to higher authorities of airtel and social media, as this is serious discrepancy to a loyal airtel customer to be without any network.

Try to reach me as soon as possible to below mentioned contact number:
Contact: [protected]

Airtel give various facilities to its customers in the form of different applications such as video store and lifestyle. I am also a customer of airtel and using its prepaid services. I have recently received an sms regarding activation of video store services which told that inr 30 were deducted for renewal of said service. To my surprise i never activated such service and never asked for activation or renewal.. Airtel on its own started and deducted money (Talk time) from my number and very shamelessly informed in the same sms that the said service can be deactivated. So i followed the instructions and deactivated the service. Now the money deducted was not refunded as a talk time back to my mobile number. I tried to inquire about this, dialed customer care number which kept on communicating with me as a recorded voice and futile. I sent email message also to [protected]@in. Airtel.com. A case number was generated and came to my email address. Again after two days inr 35 were deducted from my main balance to activate lifestyle services proudly by airtel which i never required or asked whatever. The sms again consisted of a shameless instruction of deactivation of the said service if not required by me. I deactivated the nonsense service and no refund was given to me again. So you see in a matter of three days airtel has deducted inr 65 total and i havent ever availed any useful serviice. My money has gone to airtel for free. Congratulations to airtel, its making huge sum of money like this i dont know from how many. Please inform the ceo or whatever nonsense people who are running airtel services and congratulate them from my side.

I am using network since january 2017. There is lots of problem in your network in my location nashik, satpur. I have complaint of this problem many time but there is no resolution of my problem. And your team is also not allow me to change my network in other network.

Your advertisement is so good but somehow its false. Please solve this issue.

There is lots of problem with airtel network internet is slow as well as call is also not connected.

Dear sir / madam

As per my below trail mails and the complaint vide reference number sr 77626016. I have paid the amount of rs. 434 on 19th of june 17. I had attached the bank statement and the ref nos. Nearly 6 time i spoke to 198 and explained. They called me and informed that the problem with airtel bank and its been cleared. I got a sms from airtel that your amount has be credited into your account.

But still am getting bills with the old pending amount with late fees of rs. 100. And the paid bill amount is reflecting.

Kindly look into this above mentioned details and remove my paid pending bill.

Very very poor customer service. Reaching customer care is very difficult.
After raising complaint another person his asking for the same details by sending mail.

Not handling cunstmers request. Its pain.

Alex

I have done bill payment for mobile no [protected] on 05.05.2017 ref no ib37716864 for rs.1142.39. Airtel company denies of received the payment as the number is ported to jio just few days back. I have made correspondence to both companies and denying of received the payment. It is sure that either of companies received the money and without giving proper resolution the my complaint, both companies avoiding payment. I request you to intervene for redressal of my complaint.

Sai prasad

Sir I purchased a top up voucher of Rs.20/- while i scratch i
lost first two digit of pin please send the pin no (first two digit) my voucher serial no.[protected]
pin no.xx[protected]
my mobile no.[protected]
please recharge of Rs.20/- sir.

Dear service team,

Hi, this is mr. Vinay kumar singh from bihar having airtel prepaid connection no. [protected] i lost my mobile today 7:30 am dt 4-8-2017, hence, i want to request the airtel team to please block this sim card asap.

Please guide me through the process of issuing a duplicate prepaid sim card (If possible, with the balance amount from my previous sim). I expect a quick solution to my problem with further knowledge of the procedure.

Thanks,
Vinay kumar singh

Dear service team,

Hi, this is abdul qadir agwam from indore having airtel prepaid connection no. [protected]. I lost my mobile yesterday night, hence, i want to request the airtel team to please block this sim card asap.

Please guide me through the process of issuing a duplicate prepaid sim card (If possible, with the balance amount from my previous sim). I expect a quick solution to my problem with further knowledge of the procedure.

Thanks,
Abdul qadir agwan-indore-452001-madhya pradesh state

Hi airtel,
I have seen your advertisement on how good is the 4g speed airtel is providing but as a user i would say it is the worst, it feels like i have paid for 4g data pack and i am using on 2g data connection.
You talk about the transparency in the network but i am not able to see the transparency with my experience. I have a post aid connection and 20 gb of data availaible but i am not able to browse even what is the use of having decimal figures that i cannot use.
I have checked all the connection and the network setting it shows 4g network and datapack shows data upload and download symnbols in my mobile but none of the page is opening.
I have raised a complaint in 121 but i guess my issue still persist.
I am using my mobile in whitefield (Bangalore) but in silicon velly your connection is like this how you will show in other states.
Airtel if my issue is not resolved within 2-3 working day i am going to switch to other service provider how atleast keep their end of promise.

Note!!! And i am not going to pay the bills for the crap that i haven't even used and i am going to put this post on customer forum also.
121 customer complaint reference number : 78344060

Thanks

Sent items
Write
Re: [protected]
"sudhanshu shekhar" to you & 10 other (S)
Thu, 03 aug 2017 21:49:57
Dear sir,
This is the mail regarding the tele communication with your airtel representative with tele communication regarding my number [protected] at 11.19 am thru number [protected] and [protected] that the number is restored to my name but till now number is not yet been received to me kindly do needful for return of my number back

Thanks & regards
Sudhanshu shekhar
Jamshedpur, jharkhand
Cell# [protected].[protected],

From: "sudhanshu shekhar"
Sent: wed, 02 aug 2017 15:49:07
To: "ap", "cyberps", "sameernagpal", "sunil. [protected]@airtel.in", "sunil. [protected]@bharti.in", "sunil. [protected]@bhartiairtel.in", "karuneshwarjha", "nodalofficerbih", "apptpmo", "sameernagpal"
Subject: re: [protected]

Dear sir
As per telephonic discussion i had through airtel no
[protected] through your airtel representative
There was no positive respond what to do please help to get my number back
Thanks & regards
Sudhanshu shekhar
Jamshedpur, jharkhand
Cell# [protected].[protected],

From: "sudhanshu shekhar"
Sent: tue, 01 aug 2017 11:26:58
To: "ap", "cyberps", "sameernagpal", "sunil. [protected]@airtel.in", "sunil. [protected]@bharti.in", "sunil. [protected]@bhartiairtel.in", "karuneshwarjha", "nodalofficerbih", "apptpmo", "sameernagpal"
Subject: re: [protected]

Dear sir
As per telephonic discussion we had yesterday there was a communication provided by you for nthe number is being in use at allahabad up east with some customer and he had paid 10000 rs to airtel and he is agreed to give back the number if security deposit is refunded
What is the process you are going to provide to get my number back

Thanks & regards
Sudhanshu shekhar
Jamshedpur, jharkhand
Cell# [protected].[protected],

From: "sudhanshu shekhar"
Sent: mon, 31 jul 2017 12:22:24
To: "ap", "cyberps", "sameernagpal",,,, "karuneshwarjha", "nodalofficerbih", "apptpmo", "sameernagpal"
Subject: [protected]

Dear sir,
There are plenty of mails which have been provided to different authorities but nothing have been done details are been provided once again please help me to get my number back
1 froadness with my number on 22nd december 2016 evening and sim was swap
2 number was converted from pre paid to postpaid on my name on 23 rd december 2016
3 porting was allowed by airtel on 31st december 2016 without my noc and overloop to trie guideline (90 days after conversion from pre to postpaid)
4 number was returned from idea east as non usage to airtel bihar jharkhand circle in april 2017
5 number was sold to some other customer as premium number on 8th april 2017
6 complain regarding was provided to nodal officer but reply was to forget the number as activated to other customer

As the number is importent and i am having lots of losses in last 7 month please help to get the number back

Thanks & regards
Sudhanshu shekhar
Jamshedpur, jharkhand
Cell# [protected].[protected],

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My postpaid no is [protected]. There is very poor Network at my billing address. I have complain at call center with ref no 78097344. 8 days have passed but till date no one have called me up. In fact I have followed up at call center but there was only assurance.

Please do resolve urgently as my work is getting hampered.

Dear sir/madam

Without my knowledge. How can airtel start the service and keep deducting money from my account.

I am getting this message every day since july 14 2017.

I got this message more than 22 times.

I want all the money to get refunded. I am an aware of this.

This is done without my knowledge.

—
Airtel winners zone service has been renewed @ rs 5.0 for 999day (S) from your airtel mobile. To deactivate, call or sms stop to 155223. More services, click
—

Dear sir/ madam,

1. This is with ref to an international roaming package which was activated on my mobile phone friday, 21 july 2017 & on saturday 22 july2017 worth rs 149/month and rs 3999 unlimited incoming for 30 days pack-zone b respectively on mobile number [protected]. After this i moved for canada.
2. Once i reached canada and switched on my phone the roaming didn't get activated of it's own. I tried it manually but it didn't work. It became very strenous for me as i was visiting canada for the first time and was unable to contact my local fecilitator at all for my official work. Even your internet services were not responding. I was on a fix and this situation became worse with passage of time as i waited for two long hour in the airport before getting a help from a local who lended her phone to me and then i could contact my people as they were also trying hard to reach me. This created quite a rucus and a matter of great tension for me and my folks. After about few hours roaming started working of sorts but internet was not working at all.
3. When finally i met my folks i made a complain call on 24th july 2017 evening itself from mobile number [protected] which was of my uncles as per canadian date and time 2030h & obtained a reference number 78063585. Which was registered with you in india at 0628h on 25th july 2017. I was promised by the person at the other end that my problem will be resolved. My local address was also noted down by your department and when i enquired about it i was told that a local help will be provided to me from the carrier agency 'rogers' but nothing happened till date. My internet is still not functioning till date. It's been 11 days. This is quite annoying as most of my official/ personal work is through internet.

4. Since i am from allahabad i've send a junior commission officer to your local branch in allahabad. There throgh his phone i contacted mr shubham of airtel francise who asked me to remove the sim from the slot and re-insert it. I did that & manually registered myself as directed. This i did it earlier also when i've spoken to the another gentleman from your delhi office on 24th evening local time 2030. But nevertheless performed the task again but of no use. Mr shubham has given two of his mobile number but later in day when i tried to contact him again with my persisting problem, his mobile was switched off. His mobile number which was given to me was [protected] and [protected].
5. My internet is still not working whose complain i've lodged in lucknow also today by one of my family members.
6. You must've noticed that instead o[censored]sing small letters which is the norm while sending an e-mail i've used bold letters so as to emphasise my annoyance with airtel and also a red herring. I hope you people are wise enough to look into the matter at the earliest as half of my stay is already over here in canada and i'm preparing a long legal battle with you once i'm back to india. It is not a threat but will be a lesson for good samaritan like me who shall not suffer in future of such misdemeanor from such a brand name like yours. I will make sure whatever i can from my end to ensure no one carries international roaming from airtel if you don't perform now, starting with switching to other carrier all the army cug connections at least of central command circle. Please act soon or be ready for the music.
Thanking you,
Yours faithfully
Col ritesh kumar

I have an airtel sim and the company keeps deducting money for random services i haven't even registered for. Today the company deducted ₹ 35 from my account for some random service called bollywood alerts that i didn't even register for. This has happened many times in the past as well and i insist that the company returns the cost and immediately ceases this thievery of their customers' money.