I am an airtel prepaid user, and has been using it for the past 7 years plus.
Recently, on may 1st 2017, i received a message stating that a recharge of 399 will give internet benefits of 1 gb per day, and free local calls for a period of 56 days.
As per the message, i opted to pay 399, other than the usual ₹345 which provided me the same benefits for 28 days.
The recharge was done on may 14th, but the benefits were not provided, and a call to the customer care reported that the recharge was invalid, thus wasting 399 of my money.
I require either a full refund or a usual benefit of 345 for 1 month, else i will have to opt out and port my number to other providers.
Hope the issue gets resolved quickly.
Faithfully,
Airtel customer support has been notified about the posted complaint.
Aug 03, 2017
arul pandiyan's response Mu dis damage
