Airtel Complaints & Reviews

28/7/2017

Khushbu
Sims pune
Near military hospital, karki
Airtel dongle number: [protected]

Dear sir or madam:

I am writing to dispute a billing blunder of amount rs 1176 on my account. The amount should not have been generated in the first place because i had called airtel customer service to disconnect my services and reiterated the same when i received a confirmation call from you guys last month. I told the executive that i do not want to continue with the dongle service very clearly and have not used the dongle since.
I was shocked when i received a bill for this (July) month as i was told the connection will be disconnected. When i again called your customer service agent 1 "rishi" (Not sure about the name) told me that the confirmation department has left the space blank where the reason for disconnection has to be mentioned and directed me to his supervisor who was not only rude but had the audacity to say that i insisted for continuation even though rishi had already mentioned about the blank space and had used the services of about 7.7 gb for which i will have to pay no matter what.

I have always paid my bills and would have paid had i used it but this is preposterous and i will not pay for your mistake. Everyone’s money is hard earned and i will not throw away a single rupee for the fraud committed here.
If we haven’t agreed a resolution before this cycle ends, i will take my complaint to a telecommunications ombudsman.

Sincerely,

Khushbu singh

By mistake my old mother recharged her #[protected] twice with a duped money making scheme of airtel which says unlimited local and std calls and 1gb day and night data for 28days. The minute she figured that her bank account has been debited twice for the recharge she called the customer care and an executive told her that the plan has been recharged till aug 24 and not july 26. She was assured. Now the plan is valid but only for calling and no data has been credited till august, which is cheating. Not only this they claim to give you only 3000minutes of data in a month under this scheme but do not highlight it anywhere except for digging deep into the so called terms and conditions, or calling their useless customer uncare service. Not just this the limit to the calling per day under the so called unlimted banner is only 5hrs in a day and the calls get barred or starts getting deducted from the main account balance. I ask if once the call was made for 5hrs in a day and rest of the days is not even 10minutes at time, or what if the 3000minutes are no used in one month... Why this fraud and cheating. Just a lie network or fake for being so called transparent.

Iam having a prepaid airtel mobile connection. I have not been able to recharge on the offers provided on the mobile. I have tried through online 4 times, 3 times using online banking for rs 399, and once with credit card. Today i went to a shop and tried with rs 399. The shopkeeper also got a message saying unsuccessful. He contacted the customer care and was told that 399 offer is no more available for my no when in fact it shows availability...

As i say in subject i m facing very bad experiance about airtel network at my home place. I contacted there superiers but that doesnt work. They are going worst day by day they are misconfusing the costumers by saying indias biggest network actually its not true they were bad day by day. No service is great its showing me great network on open network but actually its toooooo bad network even sometimes no network at my place even if i am living in city area. Plz do something.

Mobile number: +[protected]
Service provider: airtel (Gujarat)

I have not been able to send text messages (Outgoing sms service is not working).
I have transferred from ahmedabad (Gujarat) to bangalore (Karnataka), and this problem has started from the time i was on roaming.

I tried calling the customer care, visiting airtel store but to no avail.

Already checked my message service number (It is correct)
Switched phones and checked (Still not working)
Raised a complaint twice (They closed it without resolving, saying everything is okay from our end)
Called airtel nodal officer gujarat but his number is always not reachable.

Airtel store in bangalore says that it is an issue of airtel gujarat and they cannot resolve it as well.

Kindly look into the matter.

Tia,
Siddhant agarwal

I have tried to recharge a airtel prepaid number in the airtel website on 25-jul-2017. I have done payment for rs.300 using my airtel payments bank account. Money got deducted from my payment bank balance. But recharge transaction failed. Transaction reference[protected]. I called airtel customer care many times. I got reply that amount will be refunded within 48 hours. But amount not refunded even after 3 days. Please take immediate action on this before i escalate this to zonal level. Ph: [protected].

This is regarding the porting
Today i called up airtel customer care and the representative guided me 2 plans
Plan 1
Rs 349
Unlimited calls
100 sms
21 gb data for 3 months
Plan 2
Rs 499 parent no.
Rs 299 for child no. Or add ons
Unlimited calls
100 sms
25 gb data for 6 months on parent no.
21 gb data for 6 months on child no.

Then the airtel corporate representative called and talked me in a very harsh and rude language and told that there is no plan as such and cut the phone.

For the 3rd time i called airtel customer care office the representative there told me that rs349 plan is discontinued and no. Benefits rs.499 plan has unlimited calls for both parent and child no. But only 11gb data for all and nothing.

This is highly intolerant, you are trying to deceive customer and make your money.
All your promises all your services are totally fake.
First go and improve your representative attitude otherwise we can also cross our limits and show who we are.

Thanks and regards
Lakshaay singhal

I registered for airtel broadband service in the following link
https://www.airtel.in/broadband/chennai

After i do the registration, i am receiving continuous calls from [protected]
Like 9 calls in past 3 hrs. After i take call, no body answers and it automatically get cut in 2 or 3 seconds. Call back to is also not working.

Requesting airtel authorities to take this with high priority for this issue

Paramesh
[protected]@gmail.com

My mobile no [protected]. I have recharged only rs, 98, through my airtel app. And entered otp for rs, 98 only. But i selected only 98 rs and how 269 rs deducted my account, iam not enter otp for 269 rs plz give me response immediately. Customer services not responded and cut my call am recorded in my mobile if you want to listen to my record i will send you.

This is to inform you that we have not been getting airtel phone signal (Either 3g or 4g) in our flat for a while now. Not only can we not access data on our mobile phones and even on 4g hotspot device, we are unable to receive or make any calls. Most of our family member and neighbor have airtel phones (Approx 10) and are extremely unhappy with this situation. We have company work and require high quality network to be able to work efficiently. We have made several complaints to customer care regarding this, but nothing has been done to resolve this issue. If this problem continues to persist, we will have to switch to other mobile service providers.

Rohit sharma
[protected]
Plot no. 429/4 vaishali ghazaibad 121010 behind aryan public school

Am unable to make outgoing calls after I ported from vodafone to airtel.I even recharged with 449 balance.However, i am able to make browse data and take incoming calls.this issue is occurring since today morning.I tried to contact 121 but of no avail
On internet I saw many people facing the same issue.

I have recharged my airtel account yesterday with 3oo rupees and when i checked today it shown the balance amt. 42 rupees. How this is happen kindly provide me the details and retun the amount in my account asap.

I received the message that you have used 10 mb data from your main account, however i have not on the mobile data in my phone. I already have wifi available at my home.

I talked to the airtel customer care and they also not providing me the correct details. Kindly check this discrepancy and pay back my balance to my account.

Regards,
Neelam

From last two days the company had blocked my number [protected]. Saying that a bill of 1300 is due on the other number which is [protected] where as i have spoken to three executives reeva intraction id [protected], simranjeet singh intraction id [protected] and sonam intraction id [protected] one by one that a complaint had already been raised from my side that that number was not mine so why should i pay bill for others, still they guys don't have manners to resolve the issue where they want me t switch to other network this is how you guys treate to 3 years old customer, pathatic guys if you don't have courtesy to retain a customer, change the customer support team or else change the way to handle customer.

This complaint is registered on date 2nd july 2017 due to network issue.
But till now nobody taken action on same.
Always airtel company will give me same reply on mail like — below mentioned:
Basis our discussion on [protected], i would like to inform you that the survey already done for your problem location. I wish to inform you that, from survey report concerned team found that there is some issue at your existing site and concerned team is currently working on up gradation of the site. Let me assure you that, your issue will be resolved once site up gradation is completed.
I have request to airtel company people for installation a booster on my home but nothing action.
Coversation attached on with register complaint.

So kindly request to you take a strick action same

Sir I have a done a mistake. I have done one wrong recharge to another number

That customer Mob. No.[protected]
Amount to be reverted to : [protected]
Wrong Amount - 349
Transaction Id.[protected]

Please revert this amount to my Airtel wallet

I have applied for migration from prepaid to postpaid on 30.06.2017 as well as on 17.07.2017. But both the time i have to face full harassment. On 30.06.2017 my correspondence address was seeded wrong in your records by your data feeder. And address verification was done for wrong address. Where is my mistake. I call your customer care center many times but they only told me to visit airtel store and submit new documents. Next on 17.07.2017 i visit airtel store there one employee rupinder give me a new 4g sim and told me that it twill activate by tomorrow by address verification and tele verification. But till date nothing has been done. The boy nitin there was totally non co-operative. He didnt know how to deal with customers and give customer service and talk to customer. Between 30.06.2017 to 17.07.2017 i was unable to recharge my number due to change in service class and my balance was zero which also results in financial loss to me. I was totally unable to contact my near and dear ones and my colleagues. As i am a banker i have a huge usage of mobile but due to unavailability of balance in my mobile i was totally unanswerable to my bosses and colleagues which tarnish my image in respect of my work. I am going to sue this company and i have alll the records and call recordings with customer care and airtel store.

I have raised a complaint with airtel that the internet signal is very poor in my house and we have 3 airtel numbers all facing the same issue.

1. They gave me some jazz to do internet setting again on phone (Which i knew is crap, coz, not all phone can have setting issue, and this issue is only inside my house, internet works fine as soon as i step out)
2. They registered a complaint on 16 june, on which they did nothing for weeks, after i called and shouted at customer care, asked them to bring their manager on call, and he asked network team to look into the issue.
3. After 2 -3 days an engineer visited my house with a device and saw the signal is really poor. He made a note and told the tower is very near and someone will come and fix the signal strength in next 4 days.
4. Till now, it's been 1.5 month no one has visited and they have put the ticket on hold. When i call them they said entire area is facing the same issue, where i just step out and the internet works fine.

This is not the first time airtel is providing wrong info to the customers, they have taken us for granted and i want some strict action against them

Dear sir
I am regular customer of airtel prepaid. Iused airtel sim above 10years.

My mobile number is [protected]&i have recharged with 399.
Mobile data is not working on my number
The data facility on my number is not active so you check what is the problem on my number.
Dear sir please query my complain &solve it.
Yours faithfully
Md
Amiruddin...

Hi,
I am regular customer of airtel prepaid.

On 27/7/2017 (Today) i have recharged rs. 349 through my airtel app. Amount was deducted from my bank account, but recharge was not done. So please kindly rectify this problem and refund my money as soon as possible.

Transaction id:[protected].
My airtel number : [protected]

Yours faithfully
Subhalaxmi

There is a very poor signal network for airtel mobile customers in govt. General and chest hospital, irramnuma, erragadda, hyderabad-38 (Ts) due to which all the airtel mobile customers (General public, employees of the hospital, patients and patients' attendants) are facing much inconvenience in making and attending important official and personal calls and most of the calls are dropping out while connecting the calls and attending the calls. Several complaints have already made in this issue, but signal network not rectified. Please rectify the airtel mobile signal network in the said hospital urgently.