Airtel Complaints & Reviews

Mistakenly i recharged my mobile no [protected] two times, on 26/07/2017 with an amount of 499 each time, when i contacted the customer care to cancel the second recharge, they flatly refused to do so and told me that you should have taken care before recharging, when i asked them to give atleast double benefits of recharge, they refused and told me that your recharge will be valid only for 84 days which is the benefit of a single recharge.
This is not the business ethics and also their customer executive was very rude in behaviour, now i am thinking of porting out all my airtel no.in my family.

I've switched to airtel postpaid recently (Just 10-15 days ago). From the day of postpaid connection activation, i'd never had 4g signal and also i wasn't able to use 3g connection either most of the day. I've raised this complaint on the first day of my postpaid connection activation, but they keep saying this will be resolved in 48hrs, but never resolved till date from the activation of the connection. I regret switching to airtel and aircel was much more better.

Also the data balance is reducing without usage. I definitely know that i used only 1.9gb of data in my mobile and i've proof of that since i can see the exact data usage in my phone, i use iphone 7 plus. But they say i've used 4.1gb, how cheap they are. I've raised this complaint on this one also, but they do not respond to this and they don't care how many times i call and raise a complaint and just wasting my time.

Also they mentioned that there will 10gb will be credited to my account once i switched to airtel but that never credited to my account and never had an option in airtel application to claim.

What kind of cheap behaviour is this? Cheating customers by fake offers and fake data usage and their customer service is worst. I want to switch to another network immediately.

My number : [protected]

And one thing, if every customer started to note their exact internet data usage and find the internet data cheat you are doing you guys will be in great trouble!

I had received an offer message from airtel.

My mobile number is: [protected]

Bahubali offer!
Rs399=unltd sabhi call+84gb 3g/4g (1gb/din) 84din
Rs198=unltd sabhi mobile call+1gb 3g/4g, 28din
Niji upyog hetu
T&c. Click airtel.in/5/m

But after recharging, i did not get any offer and now airtel is neither giving me promised offer nor they are returning my money.

I have also shared the screenshots of the messages and the other required details and i am sure they can verify the authenticity of the message very easily.

What can i do now?

I have done the international roaming recharge for saudi arabia of my airtel no.: [protected] via my airtel app of rs. 3999/- plan. But plan not activated as customer care shared it was not for saudi arabia, it was rs. 3998/- plan. It was no where shared in the details of my airtel app.
Required refund for my online transaction for no clarity given

Sir,

I would like to complian about the network coverage of airtel in my village, as we are not getting even proper 2g network, forget about 3g and 4g.
If possible please correct the same as soon as possible.

Name - sharath
Mail id - sharath. [protected]@gmail.com
Address - mathkur, kakol post, hesaraghatta hobli, bangalore north, pin - 560089, karnataka, india.

Regards,

Sharath kumar

I have an airtel prepaid connection number [protected]. Whenever i was in roaming i am unable to make outgoing calls, but receive incoming calls. When i am in home network i have complaint lots of time to customer care and they said it has been solved, but the problem remain as usual. Now i am in roaming and facing same problem. I am really fed up with this kind of poor services from airtel

I am working in united arab emirates (Uae) country till now from more than 4 years back. I was used in my airtel new prepaid sim number has more than 18 months in india and uae. So few days before my airtel sim was not worked and network symbol also not appeared in my mobile. So i want recharge and in my prepaid airtel sim activate. My india airtel sim mobile no - +[protected]. Request you to give me the solutions for the same. My e-mail [protected]@gmail.com, my uae no. +[protected].

My customer id-[protected]on 8th july my old setup box replaiced by new one once again my setup box not working. I hv lodge the complianref no.63535953 but service center is not ready to replce with new one and every time they demand engineer charge without solving the matter. Old box or adopter or local made rectified box replced in the name of new one. Service center incharge has adopted the process of cheating the customer. Kindly solve this matter and install new set up box by today without delay and reverse back reply me my mobile number is [protected] mail [protected]@yahoo.co.in

Can airtel help me to locate the above cheat mobile numbers. I wrote a compliant to irtct just now referring my mobile no [protected]. Within second i got a cheat asking in poor hindi not even knowing english some details and ask for my atm card no just now another guy called. How i know the genuine persons and why these frauds are exploiting e cards and debit cards at the expense of irtct.. What the hell they want my atm card no. Just now i called back those two numbers and the cheats are blocking my calls. I am expecting more cheats if i am not writing this or if airtel not respond.

Dear sir
I wish to complain about my painful worst ever experience with airtel broadband!!!
I had applied for a new broadband connection with airtel through online portal on 21-july-2017 from the area virugambakkam, chennai - 600092. My order id (Crf) is : tnpg078744. I had provided my details online for the new connection and i was contacted by a csr on the same day regarding my interest in airtel 's broadband plans and connection. An executive came to my home and collected all my relevant information and documents. I was told to pay the activation fee for which i chose to pay three months rental in advance for waiving off the activation fee. I paid an amount of rs. 4598 immediately in front of the executive and gave him the payment transaction id for specifying in the application form.
After he left, till date i am struggling to know the status of my internet connection. I called the call center so many times and finally yesterday they told me that my application is in rejection status because email id was not mentioned in the form. I had to call them multiple times only to know that my application is in rejected status. Before paying the amount, i was contacted numerous times by the csr but to know the status, i had to follow up many times. They did not even had the courtesy to call me and convey that some detail is missing. They are blaming some other departments and trying to escape my query. Till date i have not been contacted by anybody about my connection. Its only me who is following up constantly for my connection. Everytime i call the customer care, they keep telling me that within 24 hours an executive will call you, but i have not received any calls so far!!
This is my worst ever experience with airtel. I did not even imagine that the service will be of such low quality and the customer care will be so much lethargic about a consumer's connection request. I feel that my money is lost because the response shown to me so far is so bad that i feel airtel is not in a position to provide the fair service i deserve for the money i paid. Kindly help me in this regard and please create awareness in public about the poor service provided by airtel. Please help me sir.

Hai sir,

i am your prepaid customer.my mob num is [protected]
i want my call list of last 7 days.i will be very much thankfull for you to provide my call list.
My email ([protected]@gmail.com})

Unable to dial[protected].This is my office bridge number, Since 3 weeks i'm facing this issue.I was fed up of your customer service executives responses.Can you please look into this.This issue killing my office work.

I have ported my sim on 15/07/2017. Still have not activated my Airtel sim. My old sim deactivated on 18/07/2017. But Airtel sim still not activated. I asked in Airtel office which I have ported my prepaid sim, they have replied irresponsibilly.

Sir,
I request you my 4G network not to be use net all browser all website not work plz My area as Jogbani Dist Araria pin 854328 network very congested very bad MY NAME IS RITA MAJUMDAR AS WELL AS Please Request you 4G network start in my area FULLY NETWORK SEND area .
I request u please my complain relsolve immegetaly and feedback u.

As my initial balance was well enough to make calls throughout the month. Then also they asked me to take up the talktime loan. Which i hurriedly took up but later realised i was not needing loan. Now that they had deducted their charges and taxes etc. And now not refunding the money. And also refusing their mistake to ask for loan when not in need. So kindly take action and seek through the matter for their immature behaviour.

I using this airtel network from 2010. Radomly 7 years used. Now i am not satify from the network. Because of your worst customer service and your not fullfill our customer satisfaction. Wrong offer messages. I got message from aitel regarding for 348rs its show unlimited local call +std airtel to aitel. Local calls. It means ulimited local call for all network. But till now he said airtel to airtel. I call to customer care for change plane but he will not responding

Dear sir
I am the valuable customer of airtel. Yesterday i recharged my airtel number of my airtel app, 156 which get 2 gb net pack, money is deducted to my account but recharge has not done. Second time i recharged the same amount on that day recharge has done. So sir please return my
First recharge amount which is deducted. I am very thankful to you. My airtel number is [protected]
Regards
Archana yadav
Ref no
Pr[protected]

2

L
To:appellate. [protected]@in. Airtel.com, nodalofficer. [protected]@in. Airtel.com, [protected]@airtel.com
Jul 26 at 9:15 am
Why reminder on the 6th day
Not yet activated. Why?????
Is the said airtel sim died?

I think the appellate, nodal office and customer care office declared
Leave from 21.7.17 to 26.7.17.

Also, i think, mr. Andrew, ([protected]), tamilnadu, thanjavur airtel nallaiyah complex
Office also went on leave for the past couple of days.

Or you all worked without taking this issue in your workload?
Anyhow you are getting food, shelter and cloth for the said days.

Following days are leave or working days for thanjavur airtel,
Customer care, appellate and nodal offices.

Take food, wear clothes, enjoy a/c working office as usual.

Appellate. [protected]@in. Airtel.com
To:[protected]@yahoo.com
Jul 24 at 3:04 pm
Dear a. Lakshminarayanan,

Greetings form airtel!

This is in reference to your email expressing concern regarding the delay in sim activation of your airtel mobile number [protected].

Basis our conversation on [protected], i regret to inform you that the process is still under progress, so i request you to please co-operate with us till then.

I appreciate your patience in this regard.

We regret the for the delay and the inconvenience caused to you in this regard.

Delighted to assist you.

Customer touch points:

Level 1: customer care: 121/198 and [protected]@in. Airtel.com, working hours - 24/7.

Level 2: nodal team: nodalofficer. [protected]@in. Airtel.com and ([protected]), working hours: 9:30 am to 6:30 pm, monday to friday.

Level 3: appellate authority: appellate. [protected]@in. Airtel.com and ([protected]), working hours: 9:30 am to 6:30 pm, monday to friday.

Please visit our website www.airtel.in for a range of products and services.

Yours sincerely
Gowthami u
Airtel - the fastest network

— original message —
From: [protected]@yahoo.com
To: appellate. [protected]@in. Airtel.com;nodalofficer. [protected]@in. Airtel.com;[protected]@airtel.com
Cc:
Sent: 24/07/2017 11:14:10 am
Subject: re: re: re: re: w h y [protected] not activated???

No response till now from the company.

I am least bother about the retail stores? I believed the brand name "airtel" only.

What happened to their assurance to activate on 6.00 pm on 21.7.17 itself.

Why they unable to keep their words?

Did they lying for selling airtel sim (S).

Did airtel sim selling gone below the ground (Zero sales) level.

Will they give additional (Ten times or above) data/talktime for the amount collected rs. 450 on 21.7.17,

Which is not activated till 24.7.17 12.00 noon.

If you are not able to stand on your own words, why you people are coming for marketing/sales.

Are you able to take the food of 21.7.17 on 24.7.17

Why dont i think you are cheating?

A. Lakshmi narayanan

([protected])

On monday, july 24, 2017, 10:49:59 am gmt+5:30, appellate. [protected]@in. Airtel.com wrote:

Dear lakshmi narayanan,

This is in reference to your email regarding sim activation related issue for your airtel mobile number [protected].

I completely comprehend your viewpoint and sincerely apologize for any difficulty caused in this regards.

Subsequent to our discussion on [protected], i would like to inform you that as i can check in the records and confirmed by the arc that the activation of sim is still in process. So, for further information i request you to please visit airtel store.

For further queries, please write back to us.

Customer touch points:

Level 1: customer care: 121/198 and [protected]@in. Airtel.com, working hours - 24/7.

Level 2: nodal team: nodalofficer. [protected]@in. Airtel.com and ([protected]), working hours: 9:30 am to 6:30 pm, monday to friday.

Level 3: appellate authority: appellate. [protected]@in. Airtel.com and ([protected]), working hours: 9:30 am to 6:30 pm, monday to friday.

Please visit our website www.airtel.in for a range of products and services.

Yours sincerely

Manisha malla

Airtel - the fastest network

— original message —

From: [protected]@yahoo.com

To: appellate. [protected]@in. Airtel.com;appellate. [protected]@in. Airtel.com;nodalofficer. [protected]@in. Airtel.com;[protected]@airtel.com

Cc:

Sent: 24/07/2017 09:24:01 am

Subject: re: re: re: w h y [protected] not activated???

Dear sir / madam,

20 digit sim number:[protected] (19 digit nos. Only available)

Sim s. No. [protected] h2 card

Packed date: 22-jun-17

Date of documents submission:- 21.07.2017

Airtel relationship center:-airtel stores, balaji nagar, medical college road, thanjavur

Email contact only.

Kindly activate pl.

A. Lakshmi narayanan
([protected])

On saturday, july 22, 2017, 2:08:32 pm gmt+5:30, wrote:

Dear a. Lakshmi narayanan,

Greetings from airtel!

This is in reference to your email regarding delay in sim activation for your airtel mobile number [protected].

I reside in gurgaon.
Airtel broad band service providers have cheated me twice.
Both times xheque and documents were collected, but no connection was provided, this happened in june and july.

The second time the agent was asking for debit/credit card details on phone, it is very suspicious.
Strict action should be taken against air tel

I have two broadband connections. Both have problems. [protected] internet not working. and another no. [protected] wherein i am not getting incoming calls dialled from bsnl landline phones. kindly help me in this regard. and also i am unable to contact your customer care numbers from last night. tried several times but it is not connecting. (panduraga kamath)