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Airtel Complaints & Reviews

www.airtel.in

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Updated: Feb 27, 2026

Complaints 54766

Resolved

21977

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32789

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Address: 560037

Whenever i call on 121 on their customer care number, there are many options from 1 to 9, and they ask to select an option but whenever i select option 9 to speak to their executive, it says "oops it's an incorrect option"
There is no way to contact customer care executive as they are cheating with their customer.
This is worst service, as a customer i have no way to solve my problem....

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Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

Website: Airtel.in

I want to draw your concern toward my problem that due to connection problem i have payed for my bill of an amount rs 3, 144 of a landline/broadband connection of airtel twice. The transaction was done thru the airtel app by my account, the details can be seen in the images.
I would like you to respond asap nd get my money refunded in the same bank account through which it was paid.

Sep 11, 2017

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Jul 30, 2017

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 25 July 2017 .

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at [protected]@in.airtel.com

Regards,
KarishmaChauhan
airtel presence (airtel Customer, service team)
bhartiairtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
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Address: 600044

Website: www.airtel.in

I had disconnected my airtel fixed line connection in may 2017 due to poor speed in my new residence location. Also i had paid the bill for the days i had used in my billing cycle for that month. But even after closing the connection, i am getting bills for two consecutive months (June & july) and airtel customer care people are giving repeated calls every day asking me to pay the bill amount. I had clearly conveyed them that i had disconnected the connection but still they are asking to pay the bill every day. I had raised a complaint to their customer care mail id but no response.

Really frustrated and irritated by airtel customer care. Kindly look into the issue and resolve it. My disconnected fixed line number is[protected]

Sep 8, 2017

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Jul 27, 2017

Airtel Customer Care's response Dear Customer,

This is with reference to your post, dated 25 July 2017 .

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at [protected]@in.airtel.com

Regards,
KarishmaChauhan
airtel presence (airtel Customer, service team)
bhartiairtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

Verified Support

Jul 30, 2017

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 25 July 2017 .

We tried calling you multiple times to get additional details to enable us to address your concern.
However, there was no response.
We will appreciate if you could share your alternate contact details and convenient time to call for resolving your concern effectively.

Regards,
KarishmaChauhan
airtel presence (airtel Customer, service team)
bhartiairtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
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Address: New Delhi, Delhi, 110018

Website: www.airtel.in/forme/home/needhelp

I recharge my airtel no on 2 july with their 399 plan, in this plan they offer 70 days free calling and 1 gb data per day. But on 20 july my internet stop working working. I called many time but they give me new setting. On 22 july when i called customer care they told me that you have recharge with third party (Paytm) becoz of that they will not provide me full benefits. I told them that this thing is not mention anywhere. But they dnt refund any thing. Fake airtel company and fake plans. I am so frustrated... I compain many time on there site but it always show the error in that site is not working...

Sep 1, 2017

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Jul 30, 2017

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 25 July 2017 .

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at [protected]@in.airtel.com

Regards,
KarishmaChauhan
airtel presence (airtel Customer, service team)
bhartiairtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
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K

krishna8989

from Kandukur, Telangana

Jul 26, 2017

I am IDEA prepaid Customer & now using it's monthly data & unlimited calling plan.
Now I wan port Idea to Airedale & I wan unlimited data and unlimited calling plan in Prepaid data plan.
I called many times irately care number but they give my request but not provide that plan.
Price: Ra's 293
Voice: Free to any network
Data: 1gb/day
Validity: 70 days
please provide above offer in my mobile number 995141xxxx, otherwise i change another network.

Airtel Customer Care's response, Jul 27, 2017

Verified Support

Dear Customer,

This is with reference to your post, dated 25 July 2017 .

We are keen to resolve your concern; however, we will require your alternate contact number and convenient time to call for resolving your concern effectively.

We look forward to receive the required details.

Regards,

KarishmaChauhan
airtel presence (airtel Customer, service team)
bhartiairtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

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Website: www.infinity-cs.com

Dear sir or madam,
Infinite solutions have taken my number from shine.com and now they are not reply and if they are picking then they are shouting on me and threatening me and saying that they wouldn't give me a refund.
They have called me from number +[protected].
They are now saying to give me a refund after 3 months and even saying wouldn't give a a refund if i keep calling.
Kindly loook though this matter. Because i need my money back.
Thanking you
Shehajpreet singh

Sep 8, 2017

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Jul 27, 2017

Airtel Customer Care's response Dear Customer,

This is with reference to your post, dated 25 July 2017 .

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at [protected]@in.airtel.com

Regards,
KarishmaChauhan
airtel presence (airtel Customer, service team)
bhartiairtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

Verified Support

Jul 30, 2017

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 25 July 2017 .

We tried calling you multiple times to get additional details to enable us to address your concern.
However, there was no response.
We will appreciate if you could share your alternate contact details and convenient time to call for resolving your concern effectively.

Regards,
KarishmaChauhan
airtel presence (airtel Customer, service team)
bhartiairtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

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Address: 530032

I purchased new sim card sim no[protected]u and mob no [protected] but my sim card rejected when i asked customer care they said u hv reached ur maximum limit of sim on one id but there is only three active sim on my id then why it is rejected why customer care r not accepting that it may be the fault of sim or airtel technical issue. Why they not tried to reactivate to the sim to check whether it is airtel technical issue or not worst service by airtel customer care they r be very rude n do not give helpful answer.

Sep 2, 2017

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Jul 27, 2017

Airtel Customer Care's response Dear Customer,

This is with reference to your post, dated 25 July 2017 .

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at [protected]@in.airtel.com

Regards,
KarishmaChauhan
airtel presence (airtel Customer, service team)
bhartiairtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

Verified Support

Jul 30, 2017

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 25 July 2017 .

We tried calling you multiple times to get additional details to enable us to address your concern.
However, there was no response.
We will appreciate if you could share your alternate contact details and convenient time to call for resolving your concern effectively.

Regards,
KarishmaChauhan
airtel presence (airtel Customer, service team)
bhartiairtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

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Address: 122002

Website: AIRTEL

I have applied twice in the last two months, for broadband.
The first time the agent took a cheque and documents, tried for three days could not provide the connection

Second time was just 4 days back, the agent took documents and cheque, and has disappeared, cant be reached on phone.

Most of the airtel agents are frauds and cheaters,
Airtel does not seem to be worried about the competition killing them,
The service is atrocious,

I am located at 121/91, silver oaks. Dlf phase 1, gurgaon.

My contact no. Is [protected]

Sep 2, 2017

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Jul 27, 2017

Airtel Customer Care's response Dear Customer,

This is with reference to your post, dated 25 July 2017 .

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at [protected]@in.airtel.com

Regards,
KarishmaChauhan
airtel presence (airtel Customer, service team)
bhartiairtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

Verified Support

Jul 30, 2017

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 25 July 2017 .

We tried calling you multiple times to get additional details to enable us to address your concern.
However, there was no response.
We will appreciate if you could share your alternate contact details and convenient time to call for resolving your concern effectively.

Regards,
KarishmaChauhan
airtel presence (airtel Customer, service team)
bhartiairtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

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Address: Lucknow, Uttar Pradesh, 226024

Website: your internet is not working

Internet services of airtel connection number[protected]
The complaint has been made for non functionality of the above said number so many times but internet services are interrupted and official work has suffered badly the complaint has been emailed since 19/7/2017.
If you are not able to resolve the complaint kindly take your system out and we dont need your services
Regards

Sep 2, 2017

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Jul 30, 2017

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 25 July 2017 .

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at [protected]@in.airtel.com

Regards,
KarishmaChauhan
airtel presence (airtel Customer, service team)
bhartiairtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

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Address: 700002

Website: 121

Dear sir
I had updated my airtel sim yesterday from old to new 4g, after little while i had received one message from airtel that your sim will be activated shortly but, after that i didn't get any message from airtel and my old sim had been deactivated, after that i had checked my new sim in 4g phone, there was showing that it is activated but network was not coming then i had talked with customer care about it and she just said your sim is active but if you want to any other information send message arc pin code to 121 and did that too but, did get any information. Still now i not getting network on my sim and i am helpless to call anyone from my number. Please help me to get network on sim.

Aug 30, 2017

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Jul 30, 2017

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 25 July 2017 .

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at [protected]@in.airtel.com

Regards,
KarishmaChauhan
airtel presence (airtel Customer, service team)
bhartiairtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

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Address: 415311

I have a two Airtel numbers instead of MH number I have done recharge on Tamil nadu number. Plz do recharge on MH no

Wrong no : [protected] Tamil nadu no
Correct no: [protected] Maharashtra no
Amount : 399
Transaction I'd :[protected]

I m an regular customer for Airtel so plz address my issue as soon as possible

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Hi,

I have postpaid number [protected], which am using more than one year, and paying bill in time. But am not receiving any receipts for my payments.

Please share the receipts from the month of April to till this month, its required.

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Address: New Delhi, Delhi, 110052

We are facing a severe call drop and voice loss problems on both of our numbers, i.e. [protected], [protected] and it's really difficult to reach your customer care executive through numbers like 121. kindly do the needful att the earliest.

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Address: Pune, Maharashtra, 411048

Website: www.trai.gov.in

Date : 25/07/2017
Mobile no. [protected]
Complaint description:- as per telephonic offer by airtel customer care - i was port my mobile number [protected] idea-airtel on 8th july 2017,
My service is starting from 19th july 2017, but from starting day there is always network issue and always issue in 4g internet speed. And as per timely discussion with airtel customer care under complaint no. 77930390, 77938529, 77938735, but after 4days thay are not yet solved this issue, and i just talked with customer care they are talking arrogantly and told me your complaint is denied,
After that i told him please guide me the process of postpaid to prepaid transfer, then he is told you can not process it before generate the bill. You need to go our airtel office to process the postpaid to prepaid.
At the time of porting and after porting there is huge difference in service and customer care language.

After 5 days airtel not yet solved my problem, call breaking, voice cracking, 4g speed is just on paper/offer, it is actual less than 2g speed.

Please solve these issue or refund my 3 months bill amount until i port my number into other network.

Aug 31, 2017

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Jul 27, 2017

Airtel Customer Care's response Dear Customer,

This is with reference to your post, dated 25 July 2017 .

We are working on your concern and would require some more time to resolve it. We shall keep you updated of the progress.

You can also get in touch with us at [protected]@in.airtel.com

Regards,
Rakesh Kumar
airtel presence (airtel Customer, service team)
bhartiairtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

Verified Support

Jul 31, 2017

Airtel Customer Care's response Dear Customer,

This is with reference to your post, dated 25 July 2017 .

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at [protected]@in.airtel.com

Regards,
Rakesh Kumar
airtel presence (airtel Customer, service team)
bhartiairtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

Aug 29, 2017

Updated by jkirankumar.2006 Date : 19/07/2017,
Mobile Number : [protected]
Description :
After Showing Advertisement on Television, and at shop, I port my number from Idea to Airtel, but I found there are many problems in Airtel Network when using, From Date of Start I regularly followup with Airtel Care on 12118 but They are always gives me fake commitment and After 40 days of Service I am still facing same problem and they again need 60 days period, When I was launched complaint on 19th July they are not taken seriously and tolerate my request.
Sir, Please give me Approval of Port My Number to Idea, I am Ready to Pay Remaining 2 Months Payment but I don't want to Use Airtel Service.
Because after 40 days I really Harassed due to Airtel Service, I have taken 50, 000 Loss in my Business because I can't Call to my Clients on Time.

Ex.- 1.) When you want to Call Someone you need to try to call him for 30 min. after 30min. call will connect.

2. if you want to try pay any online payment, using online app like You tube. You need to special time to see 2 min video - in just 30min. or 1 hr. on 4G NETWORK.

3. After this Harassment, you want to call Customer Care you need to try this call for MORE THAN 100 Times, And After connect to customer Care they are give me Some Affiliate Officer Mr. Sahani's Contact Number, And After 40 days all they are useless.

Airtel is Always is Providing Fake Commitment, please Ban This Network. and please give me approval to PORT my Number.

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Address: Chennai, Tamil Nadu, 600016

Myself s. Shyamkumar i have bought a airtel dth prepaid connection id[protected]. On subsequent recharges they have charged rs.15 calling it as idle maintenance fee. They claim this charge is idle maintenance fee for customer charge after due date. Though i have paid for the set up box, installation and dish, i am not sure what kind of idle maintenance they are doing on my set up box. These charges are not explained to me before selling me this product. I have my every right to recharge my account whenever i want as this is a prepaid account. Why should i pay maintenance charge without any maintenance work. If this continuous i will change my dth connection. I have checked other dth connection they are not charging any money for late recharges. Airtel stop cheating us always kindly take necessary actions to avoid such a fraudulent action from airtel. Hoping for better solution.

Thank-you.

Aug 30, 2017

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Jul 30, 2017

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 25 July 2017 .

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at [protected]@in.airtel.com

Regards,
KarishmaChauhan
airtel presence (airtel Customer, service team)
bhartiairtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

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Address: 560076

Website: Airtel

I bought the rs 399 plan (Unlimited local+std +84gb data for 84 days)
However money is still being cut from my main account. And i only received 2gb data for 28 days. I called the airtel customer care however they refused to help. They only kept repeating some policies and saying "madam aapko jaankari dena chahta hun". Instead of solving my issue the customer service guy kept telling me about random airtel policies. It has been a very disappointing experience.

Sep 2, 2017

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Jul 26, 2017

Updated by Spriha Awinpushpam Ok please do that.
I got 1 call from Airtel yesterday. However your representative said its not her department and she will get the prepaid department to call me. which hasn't happened yet.
I haven't received any resolution

Verified Support

Jul 30, 2017

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 25 July 2017 .

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at [protected]@in.airtel.com

Regards,
KarishmaChauhan
airtel presence (airtel Customer, service team)
bhartiairtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
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I paid airtel postpaid bills on 21st july 2017 via airtel money app while cashback offer upto Rs. 75 was going on however didn't yet receive the cashback - could you please check it:

Rs. 659 via transaction id.[protected]

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Address: Prakasam, Andhra Pradesh

It is to inform that kiddie club service has been activated on my mobile with out any request and rs.99 has been deducted from my account. On 22nd july, i complained about activation of sports vedio and deduction of 99 rupees and also regarding sctivation of hotchillies and deducting 35 rupees. But it was not corrected. Inspite my efforts no care was taken to rectify the mistake nor to prevent it. It is very disturbing in addition to financial loss. I hope immediately corrective steps could be taken
Yours
Ivreddy

Aug 30, 2017

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Jul 30, 2017

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 25 July 2017 .

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at [protected]@in.airtel.com

Regards,
KarishmaChauhan
airtel presence (airtel Customer, service team)
bhartiairtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

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Address: 110037

Website: www.airtel.in

Hi
It has been 6 months i am having problem with 4G airtel but customer service people still giving fake promises and did rude behaviour.
No resolution and still seeking help
Mobile-[protected]
Name-Lokesh anand
The supervisors over the phone denied to transfer the call to complaints as well as promised that their technical team will visit.

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Address: 700156

Hi,

I have recharged with rs 899 on 23rd june, 2017 with benefits o[censored]nlimited all calls and 2gb data/day for 70 days.

Now after one month on 23rd july, 2017 the customer care told me that i have used the weekly quota of 1200 mins and so i can call again from 24th july, 2017.

I was not able to call on 24th july, so i called customer care again and this time they told that you have used your monthly quota of 3000 mins and so you will not be able to use free mins.

I called again on 25th july since it is more than a month from 23rd june, and this time they were confused and they dont know what to answer. After 3 times calling they told me that i have used all mins of 70 days.

Please take a case in name of airtel and refund my rs 899 i paid to them when they cant provide service to me.

Thanks.

Sep 18, 2017

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Jul 30, 2017

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 25 July 2017 .

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at [protected]@in.airtel.com

Regards,
KarishmaChauhan
airtel presence (airtel Customer, service team)
bhartiairtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
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Address: 400092

Dear sir,
With various visit to the nearest gallery at borivali my network issue is not solved. This disappointing that you promise to be the best network provider which is not. I am facing the network issue in my handset nor the customer service people nor your gallery people are able to resolve is issue. Even after various calls the network department is not solved.
Kindly look into it urgently.

Sep 2, 2017

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Jul 30, 2017

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 25 July 2017 .

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at [protected]@in.airtel.com

Regards,
KarishmaChauhan
airtel presence (airtel Customer, service team)
bhartiairtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

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