Airtel Complaints & Reviews

I have done Recharge of Rs. 9 today for call rate 30 paisa per mnt for 28 days

but unfortunately i have received a message congratulations
enjoy local mobile at 30p/mni, FOR 2 DAYS

you shown the scheme for 28 days and providing the same for 2 days

is this not cheating ??

Sir no port krva tha to care center walo ka ph aaya ke aap hamara network mat chhodo hum aapko best offer de rehe hai care cente ke bolne pr 399 rs ka recharge krvaya gaya jo 84 days ke liye 1 gb data /per day tha or roaming pack 51rs /per month tha recharge krvane pr activate nhi hoya koi vi pack care pr baat ki to bole asi koi scheme nhi hai acha wala port krva raha tha no fass gaya baat man ke do din se parshan ho gaya

He most pathetic service i have ever seen. Can this be escalated to the area manager please?

I have placed a request ref no. 64010367 on 7th aug 2017 to upgrade my set top box to internet tv box. I got a call from an engineer called santosh - [protected] on 7th aug evening for the request and i told him that the set top box need to be replaced. He spoke in a very rude manner and just hung up on me without closing the conversation.

I called the customer service again to complain against this engineer and requesting to assign another service engineer. Another request was placed ref no. 64011601 stating that the engineer is rude.

On 8th aug, 10.15 am i receive a call from santosh again and i requested him to come at 3.30 pm to install the set top box, however he again spoke rudely and said that if i cant be home then why did i even place the request. He said that he will close the request mentioning that there is no stock of the internet tv set top box.

I had no clue that the airtel service is so pathetic. If the set top box is not placed today, i would like to discontinue the services with airtel.

Requesting an update asap on the same.

The link https://www.airtel.in/broadband/ is not working and it keeps on loading.

I would like to enroll for new connection for Home Broadband. But, couldn't run through the options because of this problem.

If possible, let me know if there are any alternate links for accessing the broadband services and about Airtel TV plans

I was done a recharge in my airtel app to my own no mistakenly as i was supposed to recharge airtel dongle. What i am asking i am a costumer & i am asking to cancel my own order of my own no recharge. After contacting to customer care they are replaying there is no option.

1. I used my airtel app
2. I done recharge to my own no which is already in 399 plan in spite of that the recharge is showing successful for 349 how it is possible this is cheating.

Dear sir,

I have already paid the amount of rs 1500/- for the month of june and july..
And i receive the sms also.. But the amount is not updated for the past 2 ( (May - june and june - july) months in ur records and now the bill is showing 6000 rs for the month of july and aug..2017. Can u sent the detailed report for the month of july and aug 2017

Thanking you..

K. Ravi teja.

Sir,

Pl. Refer my e mail complaint dated 7.8.2017. Even i went personally to airtel customer care at khan latif khan office at hyderabad near lal bahadur stadium and after paying rs.26.00 got sms recharge. I complained to them also and told them that i was trying from secretariat office to contact customer care office of airtel and wants to talk with one of them personally but could not get connected. One of the executive took my mobile and dialed some number and at the other end executive i told my problem, but he told the he will connect to one of the supervisor of ailtel. The supervisor told me that he dos't know the english and will talk me with telugu. It is very fun they a person is working with airtel does't know the english. We can check the recorded cd in your office. Very shame. He then told that he will connect to his higher officer and made me wait for some minutes and just simply disconnected. After some time i received smsat 17.51pm "thank you for contacting us. Hope the concern related to your airtel mobile [protected] has been resolved to your ref. No. Is cbnrs [protected] registered on 07 aug, 2017 17.51.

I feel your service is very bad... As you ailtel are giving such service so people/customers are being switched to jio. Even i sent mail by complaint this issue but not received an acknowledgement or reply.

I hope some of your higher office will look into this.

Harish mulay
Addl. Ps to special chief secretary to govt.
Hyderabad
[protected]/[protected]

Sir on 3rd august 2017 at 0847 am vide transid [protected] mrp 395 was paid to airtel for prepaid number [protected]
Of manoj by sbi buddy by mobile number [protected] and airtel confirmed receipt vide above transaction id. How ever plan has not been activated till date. Please activate today
Regards
Col ss sajwan
[protected]
[protected]@gmail.com

I make a recharge of 500 into 3 times, it is only 500 that is reflecting to my main balance why? And i have try severally to contact customers care center and they are pressing me busy for what? Is that how you people treat customers? Pls check my account and give me feedback before 6: 00am. My no: [protected] because i want to use it for my monthly subscription which expires tomorrow.

Please to my [protected] airtel payment bank has blocked to unblock. But unblock to date of birth notthing.

I have ported my number from Vodafone to Airtel and I have received a message saying my number would be ported as 11.30 PMIST. However, my Vodafone sim was deactivated at 11.30 and Airtel was not activated. Kindly request if you can please look into it at the earliest. I dont have any contact right now!

We had enjoyed very good speed with 4g connections until 45 days ago. The speed has detoriated suddenly with lot of connection drops. It is now not even up to 2 g speeds often. It is worse if we do mobile hotspots.. We have made several complaints. The last we complained, they said even the call center network is down and asked me to call back later. All in my family use airtel and now that it sucks we are planning to move away after so many years.

The new 399 plan gives 84 days validity for many people, where as when i checked, i am getting it with only 28 days validity. Why this discrimination?
There is no way where i can register a complaint. The complaint helpline is studded with useless ivr options where even after wasting half an hour, we cannot talk to a service representative.

I submitted claim for my device one plus 3t for which i have subscribed to plan airtel secure. I uploaded all relevant docs and it was picked up today around 10am.

I received a call from vendor from telephone number [protected] that they have recd request for i phone 6 pick up and my device is one plus 3t. Even though i explained them that i have registered claim for one plus 3t only and submitted all document for the same device, but they said that they will cancel the request as they can not take it further and i have to submit claim again.

I asked the vendor to wait but he said he can not help further, then i called 121 airtel helpline and explained them the matter, to that they replied that cant help i should mail to [protected]@oneassist.in and i did that to... Then i received a mail from one plus assist towards acknowledgement of mail... There was a number below for customer care,,, i called at that number and talked at one assist and to my grievance they said they cant help i had to call 121... I again called up 121 and explained entire matter all over again and to that too they said they cant help... Now i do not know who can help... I have an insurance plan from airtel and they have tie up with one assist... But none knows what to answer...

Just help me sort the matter please...

Vijaya
[protected]
[protected]@gmail.com

Sir
Dear sir/madam

My name is mahendran. M i have port my number another network to airtel just 9days before changed but ur airtel network very worst signal problem and internet problem and many more my airtel number is [protected] pls resolve my all problem... I will facing many more problem at your airtel network i don`t like airtel, this network is giving bad experience

Dear sir/ma'am,
I really don't know how many times i have complained about the network issue with airtel, mobile 4g network & voice network at my residence, but there is no proper response at all from your side.
I only get assurances that the network will get fine but finally it ends up being the same.
I get calls asking if the network issue is solved, i say what have you done to solve it, no proper response, then they say that they will send a person to the location but no one turns up & finally i get to know the complaint is closed without solve the issue & without even my consent.
This is the kind of irresponsibility shown by airtel customerservice.
I have also tried to port to other network, again i got a call from the retention team who promised to solve the network issue but as usual complaint was closed without the consent with no changes at all.
It's my sincere request to you to kindly let me know if any solution is there for this issue, if not please do have the guts to say that you will not resolve it instead of lying everytime.
I am not able to attach the pics of the speed of internet at various times at home because it is too large for the attachment. Kindly look into the matter & do the needful.
For any communication, my mail id is deepak. [protected]@gmail.com & number is [protected].

I had done a offer recharge of rs200 in which i should have to get data pack of 3g/4g of 2gb for 28 days alongwith 200rs talktime. But i got only 200rs talktime adn no data pack of 2gb.

Dear airtel team,
Subject: worst service support, worst... Worst... Worst... By airtel.
This post is stated with the complain regarding the service support given by you team. It is really very frustrating for me that i following up from last one week to you but there is no response from your side. Is this right way to handle a customer?
I am a post paid user of airtel from last 3 years. I had been also part of digital india. This time i am so panic.
Mobile: (+91)-[protected]
My issue: i am facing a big issue that i am not able to receive any calls since last week when i live in my home. I have raised complaints regarding same on 198, a toll-free number provided by you and it has been passed 1 week. But you team has no care. You have no value for your customers. I have never expect such a worst service by a repudiated organisation like airtel.
Complain no:[protected]On 29 jul 2017) (Still in pending)
I need a legal action against those employees who are just running away with their responsibilities and avoiding my support.
How could be such irresponsible you team? I am a post paid customer and paying you approximate 700 rupee per month for such worst service. I can't believe such a rubbish thing you have done with me.
Mess-ups that you have done:
There was a call from your side on second day after registering my complain and i committed to that guy for a day and time to visit but no further responses from him, i did not remember the exact name and number of that guy.
After 3 days there's was another call from your engineer, this time i noted down the number and name. He was mr. Gaurav (Mob: [protected]) and same thing repeated again like asking my home address and committing for a date and time but no response as of now.
I also warned him that if you will not visit then i will complain you but he said: "i don't care". Is this really a way to deal with your costumer?
Tell me, is this right way to handle your customer? Very frustrating for me even very.. Very.. Very.. Very.. 1000000 times very frustrating for me.
I want answers that "why your team could not reach me" otherwise i will raise this issue to you zonal office (Gurgaon) and headquarter (New delhi).
How could you become such irresponsible? You team has really no idea how much problems facing i am? In today scenario if a person is not able to receive his calls then, can you tell me what is the reason that he has keep a phone? I really need explanation.
Now, my politeness to airtel:
I had never paid my bill a single day delay but you team is really don't care for customers.
I always keep appreciating airtel for their plans, service but you team make complete rubbish.
I was recommending to everyone in my family to port in airtel but now i am going to port myself to vodafone or jio. At least they are much better from your service support.
Still, further expectation from airtel:
Why it has taken one week?
Why those two engineer avoid their responsibility, specially i need mr. Gaurav's status. Could you please?
And last, can you please resolve my problem? I am still facing issue.
I waiting for your response and hoping no more ignorance.
In last but not the least, worst worst service support done by airtel.

Dear sir,
I saw the tariff details airtel prepaid data charges, i have noticed that there was a tariff for rs 45/- for 5 days they will provide 300mb. Then i paid rs45/- for data recharge through sbi online. Amount paid to airtel then i checked the balance data, i stunned that only 76mb added to my account. So i noticed thatairtel cheated me. A big company like airtel cheating their consumers for a simple rs 45/-, then how can a common peole trust these corporate companies. Really it is rediculus and shame to our nation

I have recharged my airtel account no [protected] by inr 650. When i saw that the same error code is displayed even after 20 mins, i called up customer care who confirmed of resolving it yesterday by 5pm. However no one called up and today got an sms that they were unable to connect me. I logged the complaint again and the irresponsible cust care person said that tomorrow a call will be arranged at 3 pm when i'll be at office. I explained that i can't bee at home @3 pm and arrange the call after 6 pm but he refused.

I am surely frustrated and thinking of writing in social network so that others don't fall into the same trap.
Worst experience ever.