Airtel Complaints & Reviews

I bought airtel dth connection recently. I had one month my family pack. I changed plan to my plan+ tamil pack after one month. Recording is free for me for three months. Suddenly free recording option removed from my dth connection after one month. Called airtel customer care two times but no use. Pls resolved this immediately. Pathetic service from airtel

I got airtel sim at sastra university on 20\07\17. They had a prepaid pack for 445 rs. They said give ur aadhar i would activate immediately. So i gave. Said it will b active within half an hour. Believing them i started to my residence at chennai. But after coming here i foundout that free talk time and data recharge not done by the airtel agents. I felt cheated, an amount of rs 445/- has been paid by me without any charge in my account. Pls help

Reminder no 4
There is have someone, who can solve my international roaming problem. If you not solve problems tell me clearly. I am very frustrated for your service. Please provide us clear status regarding my international roaming can you turn on of not.

Regards,

Deepak kumar singh

[protected]

On tue, jul 25, 2017 at 4:24 pm, j. K. Singh wrote:
Dear sir,

We have exchange so many mails, we are yet to arrive at any conclusion. Kindly give me a time frame by which we solve this issue.

Cc to mr. Gopal vittal - dear sir, we need your early attention please.

Regards,

Deepak kumar singh

[protected]

On tue, jul 25, 2017 at 11:05 am, wrote:
Dear deepak kumar singh,

Greeting from airtel!

This is in reference to your email regarding unable to make international calls from your airtel mobile number [protected].

We regret the inconvenience caused to you in this regards. We apologize for the issue caused in this regards. I understand that delay in responding to your email has caused inconvenience to you and i thank you for your patience.

We regret the inconvenience caused to you in this regard. Basis our conversation on [protected], we have escalated your issue to concern team and working with high priority towards your issue.

Yours sincerely
Gupta bhavesh
Airtel - the fastest network
— replied message — from: appellate. [protected]@in. Airtel.com to: jksingh. [protected]@gmail.com sent: 20/07/2017 10:15:56 am subject: re: [protected] dear deepak kumar singh, greetings from airtel! This is reference to your email expressing concern regarding unable to use international roaming services on your airtel mobile number [protected]. We regret the inconvenience caused to you in this regard. Basis our conversation on [protected], i would like to inform you that we have raised a complain on your number with service request number ccnor[protected] and the same will be reflected and solved within 48 working hours. Till then i seek your kind co-operation in this regard. For further queries, do write back to us. Delighted to assist you. Customer touch points: level 1: customer care: 121/198 and [protected]@in. Airtel.com, working hours - 24/7. Level 2: nodal team: nodalofficer. [protected]@in. Airtel.com and ([protected]), working hours: 9:30 am to 6:30 pm, monday to friday. Level 3: appellate authority: appellate. [protected]@in. Airtel.com and ([protected]), working hours: 9:30 am to 6:30 pm, monday to friday. Please visit our website www.airtel.in for a range of products and services. Yours sincerely syedbasil ahmed bharti airtel limited

— original message —
From: jksingh. [protected]@gmail.com
To: [protected]@airtel.com;appellate. [protected]@in. Airtel.com;nodalofficer. [protected]@in. Airtel.com;nodalofficer. [protected]@in. Airtel.com
Cc:
Sent: 19/07/2017 05:20:47 pm
Subject: re: re: [protected]

Reminder

I am waiting for your response. Please update.

Regards,

Deepak kumar singh

[protected]

On tue, jul 18, 2017 at 7:33 pm, j. K. Singh wrote:

Dears,

My sim number is[protected]u

Please activate my sim international roaming asap. If you need any document ask me i will provide you by mail.

Regards/ deepak kumar singh

On jul 18, 2017 4:41 pm, "j. K. Singh" wrote:

Dear sir,

Presently i am in uzbekistan and available 24 hrs below mention number

Hyperlink "tel:+998%2091%20200%2006%2047"[protected]

You can call me any time on this number.

Further to your communication regarding duel imsi sim card, before leaving india i had already applied for it by providing all required document as mention in your mail. (Airtel store patliputra patna), hence now being in uzbekistan isn't possible to again visit india to just reconfirm my documents. You are requested to please activate my sim card so that i can avail the international roaming facility airtel.

Regards,

Deepak kumar singh

[protected]

On tue, jul 18, 2017 at 2:54 pm, wrote:

Dear deepak singh,

Greetings from airtel!

This is in reference to your email regarding unable to use sim services in international roaming on your airtel mobile number [protected].

We regret the inconvenience caused to you in this regards.

I tried calling you on [protected] but unable to establish contact with you, i request you to provide alternate contact number and preferrable timings so that we can assist you better.

We value your trust in airtel.

Our effort has always been to provide enhanced customer experience.

Thanks for reaching out to us.

Customer touch points:

Level 1: customer care: 121/198 and hyperlink "mailto:[protected]@in. Airtel.com"[protected]@in. Airtel.com, working hours - 24/7.

Level 2: nodal team: hyperlink "mailto:nodalofficer. [protected]@in. Airtel.com"nodalofficer. [protected]@in. Airtel.com and (+91 [protected]), working hours:9:30 am to 6:30 pm, monday to friday.

Level 3: appellate authority: hyperlink "mailto:appellate. [protected]@in. Airtel.com"appellate. [protected]@in. Airtel.com and (+91 [protected]), working hours: 9:30 am to 6:30 pm, monday to friday.

Please visit our website hyperlink "http://www.airtel.in"www.airtel.in for a range of products and services.

Yours sincerely

Sonali m

Bharti airtel limited

— original message —

From: hyperlink "mailto:jksingh. [protected]@gmail.com"jksingh. [protected]@gmail.com

To: hyperlink "mailto:[protected]@airtel.com"[protected]@airtel.com;hyperlink "mailto:nodalofficer. [protected]@in. Airtel.com"nodalofficer. Pb­@in. Airtel.com

Cc:

Sent: 18/07/2017 01:38:00 pm

Subject: re: [protected]

Gentle reminder

Dears,

I am waiting for your reply. Please arrange to start my international roaming asap.



Eminder no -3

Dears,

There is someone, who can solve my problem.

I am still waiting for reply.

Regards,

Deepak kumar singh
[protected]

On sat, jul 22, 2017 at 9:43 am, j. K. Singh wrote:
Dears,

As per your commitment 48 hrs left and my sim problem is same. Please provide me final conclusion for international roaming. I think you guys are not serious about this problem. Sorry to say, i have been talking about this problem for a month but it has not been resolved yet. Please provide me final conclusion asap.

Regards,

Deepak kumar singh
[protected]

On thu, jul 20, 2017 at 1:43 pm, wrote:
Dear deepak kumar singh,

Greetings from airtel!

This is in reference to your email regarding unable to use sim services in international roaming on your airtel mobile number [protected].

We regret the inconvenience caused to you in this regards.

Basis on your email we like to inform you that your issue has been escalated already we will get back to you with in 48 hours.

We value your trust in airtel. Thanks for writing to us.

Our effort has always been to provide enhanced customer experience, we request you to write us back, if you come across any issue in future, so that, we may further follow up on the same and work towards resolving the issue.

Customer touch points:

Level 1: customer care: 121/198 and [protected]@in. Airtel.com, working hours - 24/7.

Level 2: nodal team: nodalofficer. [protected]@in. Airtel.com and ([protected]), working hours: 9:30 am to 6:30 pm, monday to friday.

Level 3: appellate authority: appellate. [protected]@in. Airtel.com and ([protected]), working hours: 9:30 am to 6:30 pm, monday to friday.

Please visit our website www.airtel.in for a range of products and services.

Yours sincerely
Gupta bhavesh
Bharti airtel limited

— original message —
From: jksingh. [protected]@gmail.com
To: [protected]@airtel.com;appellate. [protected]@in. Airtel.com;nodalofficer. [protected]@in. Airtel.com;nodalofficer. [protected]@in. Airtel.com;appellate. [protected]@in. Airtel.com
Cc:
Sent: 20/07/2017 01:28:29 pm
Subject: re: re: [protected]

Reminder no 2

Dear sir,

There is have someone, who can solve my international roaming problem. If you not solve problems tell me clearly. I am very frustrated for your service. Please provide us clear status regarding my international roaming can you turn on of not.

Regards,

Deepak kumar singh

[protected]

On wed, jul 19, 2017 at 4:50 pm, j. K. Singh wrote:

Reminder

I am waiting for your response. Please update.

Regards,

Deepak kumar singh

[protected]

On tue, jul 18, 2017 at 7:33 pm, j. K. Singh wrote:

Dears,

My sim number is[protected]u

Please activate my sim international roaming asap. If you need any document ask me i will provide you by mail.

Regards/ deepak kumar singh

On jul 18, 2017 4:41 pm, "j. K. Singh" wrote:

Dear sir,

Presently i am in uzbekistan and available 24 hrs below mention number

Hyperlink "tel:+998%2091%20200%2006%2047"[protected]

You can call me any time on this number.

Further to your communication regarding duel imsi sim card, before leaving india i had already applied for it by providing all required document as mention in your mail. (Airtel store patliputra patna), hence now being in uzbekistan isn't possible to again visit india to just reconfirm my documents. You are requested to please activate my sim card so that i can avail the international roaming facility airtel.

Regards,

Deepak kumar singh

[protected]

On tue, jul 18, 2017 at 2:54 pm, wrote:

Dear deepak singh,

Greetings from airtel!

This is in reference to your email regarding unable to use sim services in international roaming on your airtel mobile number [protected].

We regret the inconvenience caused to you in this regards.

I tried calling you on [protected] but unable to establish contact with you, i request you to provide alternate contact number and preferrable timings so that we can assist you better.

We value your trust in airtel.

Our effort has always been to provide enhanced customer experience.

Thanks for reaching out to us.

Customer touch points:

Level 1: customer care: 121/198 and hyperlink "mailto:[protected]@in. Airtel.com"[protected]@in. Airtel.com, working hours - 24/7.

Level 2: nodal team: hyperlink "mailto:nodalofficer. [protected]@in. Airtel.com"nodalofficer. [protected]@in. Airtel.com and (+91 [protected]), working hours:9:30 am to 6:30 pm, monday to friday.

Level 3: appellate authority: hyperlink "mailto:appellate. [protected]@in. Airtel.com"appellate. [protected]@in. Airtel.com and (+91 [protected]), working hours: 9:30 am to 6:30 pm, monday to friday.

Please visit our website hyperlink "http://www.airtel.in"www.airtel.in for a range of products and services.

Yours sincerely

Sonali m

Bharti airtel limited

I have use 4g sim 4g mobile handset. Also i done my offer recharge its 399rs (Unlimited call + 1gb daily 4g) for 84 days but my internet is not working properly its stop internet when i am doing some work and it's give 356b/s speed means 356 b/s it's a 4g speed of mobile. My vodafone give better speed than airtel in 2g so what can i do...??? And the website of airtel and complaint desk (198) only give offer inquiry not solve our question. You can look my airtel her speed in below image.

Myself is. Mahesh r hallur i have bought a airtel dth prepaid connection id is [protected]. On subsequent recharges they have charged rs.15 calling it as idle maintenance fee. They claim this charge is idle maintenance fee for customer charge after due date. Though i have paid for the set up box, installation and dish, i am not sure what kind of idle maintenance they are doing on my set up box. These charges are not explained to me before selling me this product. I have my every right to recharge my account whenever i want as this is a prepaid account. Why should i pay maintenance charge without any maintenance work. If this continuous i will change my dth connection. I have checked other dth connection they are not charging any money for late recharges. Airtel stop cheating us always kindly take necessary actions to avoid such a fraudulent action from airtel. Hoping for better solution.

Thank-you.

I have recharge rs 399 offer for 4g sim 84days by airtel bank i received sms that u r recharge get success but when i chake the balance i will show zero balance that means my recharge not success my transactions id your airtel mobile [protected] online recharge txn id[protected] of rs 399.0 has been initiated. Please keep the txn id for future reference.

I have a old number which i have not used for a long but now i want to reactivate my number.I have a airtel prepaid sim card. i am trying to call customer care from 1 week but they are not answering to get my connection re-activate.but no help from company side
please help me

Poor network at office premise. Lodged complaint ref. 77348981 dated 30/06/2017-no response. Again lodged complaint dated 11/07/2017 ref. P[protected]. Technical team conducted survey on 14/07/2017. Poor network confirmed. Recommended for installation of booster to resolve the network problem. We are the esteemed customer of airtel having twoo broad band, one landline & more than 30 mobile connections. Till now there is no result.

Airtel looting people in daylight. They promise on their website 5gb data pack for 28 days in rs. 499, but actually gave me on 2gb. My number is [protected]. I called on 121. They deny that any such problem is there. This is blatant cheating. Shame on you airtel.

See attachment for details.
See attachment for details.
See attachment for details.
See attachment for details.

Hi! Team,

I am your customer from last 5 years i was activated this number in wb then i moved to mp in 2015 and i transfer this numbers to wb circle to mp circle in 2015.in month of march or april i got a offer from airtel for rate cutter @12 rs i got 25 paisa local and std call for 56 days validity however in 21 july my offer validity got expired and i called up in customer care to re activate the pack i was spoken with the agent her name was usha she told to this offer is still available in my number and i can reactivate the offer however at that point of time i don"t have enough balance to activate the plan. So i recharged my number the the same agent ushe she called me back and told me that she can activate the plan from her end i told her to activate the plan however the plan was not yet activated so in 22 july again i called up in customer care to know the reason why the pack was not activate and i asked to the agent to transfer this call to manager but the agent are not much trained the don't not how to handle the customer however i was spoken with the manager (Ajay) he promised me on 22 july that he will look into this matter then in 24 july he call back me and told he that there is some system issue that my number is from wb and this 12 rs offer is for wb customer so in can not activate this offer and he is going to highlight this issue to consent team to activate the plan in and he call me back withe 24hr however it more than 72 hr and i still did not get any call from airtel.
I am unable to use my number because the call rate was too high without rate cutter. I am sorry to say airtel and his customer care service is very bad if you guy are unable to do any thing so stop doing the fake promises

I have lodged several complaints from july 20, 2027 till date, july 26, 2017 about slow internet speed of my wireless wifi router no [protected] provided by airtel mobile service provider. The tests by ookla at different time zones are: upload below 1 mbps and for download just about 1 mbps. No action seems to have been taken by the service provider to resolve the issue.

Dear sir/mam
As i talk to you on 20th july you were saying to resolve our phone & connection problem, plan change but from your side still our problem not short out, why we pay bill when we are not properly using your serveses, pl disconnect our connection when you are unable to short out our problem.

Meenakshi tyagi
[protected]
[protected]
Meerut.
Opp. Sambhu nagar, madusudan arcade bagpat road meerut.

I have been using airtel post paid number since 2013 and then ported to karnataka circle in 2015 (Airtel noida to airtel karnataka), before 2013 this number was on vodafone network.
From past 45 days, i am not able to receive any incoming calls and callers getting a response that this is an invalid number. I am not able to send/recieve messages thus not able to perform any banking transaction.
As this is my primary cug number...

I am facing the issue, i have paid my 3 months advance and requested for new connection.
Reference number : caf no:- rtblr7259877

Payment was made after the feasibility checking from airtel, but this is in worst stage now, its already more than 5 days, technicians are coming to home and telling some useless excuses and its lagging when i tried to cancel it, customer care people trying to convince me its happening for a while,

I am totally frustrated i don't know whom to drop the mail whom to call. Please help me with that, if you can.

I m on infinity plan 799... Since my net was consumed too quickly (Also airtel fault which was explained last month) they said they ll give me additional 3 gb free on my net plan free of charge... And this month my airtel bill is 1654 which i m not prepared to pay until u rectify the issue at hand. Kindly help me with my problem and correct the billing amount and send me the modified bill i will pay

Mistakenly i recharged my mobile no [protected] two times, on 26/07/2017 with an amount of 499 each time, when i contacted the customer care to cancel the second recharge, they flatly refused to do so and told me that you should have taken care before recharging, when i asked them to give atleast double benefits of recharge, they refused and told me that your recharge will be valid only for 84 days which is the benefit of a single recharge.
This is not the business ethics and also their customer executive was very rude in behaviour, now i am thinking of porting out all my airtel no.in my family.

I've switched to airtel postpaid recently (Just 10-15 days ago). From the day of postpaid connection activation, i'd never had 4g signal and also i wasn't able to use 3g connection either most of the day. I've raised this complaint on the first day of my postpaid connection activation, but they keep saying this will be resolved in 48hrs, but never resolved till date from the activation of the connection. I regret switching to airtel and aircel was much more better.

Also the data balance is reducing without usage. I definitely know that i used only 1.9gb of data in my mobile and i've proof of that since i can see the exact data usage in my phone, i use iphone 7 plus. But they say i've used 4.1gb, how cheap they are. I've raised this complaint on this one also, but they do not respond to this and they don't care how many times i call and raise a complaint and just wasting my time.

Also they mentioned that there will 10gb will be credited to my account once i switched to airtel but that never credited to my account and never had an option in airtel application to claim.

What kind of cheap behaviour is this? Cheating customers by fake offers and fake data usage and their customer service is worst. I want to switch to another network immediately.

My number : [protected]

And one thing, if every customer started to note their exact internet data usage and find the internet data cheat you are doing you guys will be in great trouble!

I had received an offer message from airtel.

My mobile number is: [protected]

Bahubali offer!
Rs399=unltd sabhi call+84gb 3g/4g (1gb/din) 84din
Rs198=unltd sabhi mobile call+1gb 3g/4g, 28din
Niji upyog hetu
T&c. Click airtel.in/5/m

But after recharging, i did not get any offer and now airtel is neither giving me promised offer nor they are returning my money.

I have also shared the screenshots of the messages and the other required details and i am sure they can verify the authenticity of the message very easily.

What can i do now?

I have done the international roaming recharge for saudi arabia of my airtel no.: [protected] via my airtel app of rs. 3999/- plan. But plan not activated as customer care shared it was not for saudi arabia, it was rs. 3998/- plan. It was no where shared in the details of my airtel app.
Required refund for my online transaction for no clarity given

Sir,

I would like to complian about the network coverage of airtel in my village, as we are not getting even proper 2g network, forget about 3g and 4g.
If possible please correct the same as soon as possible.

Name - sharath
Mail id - sharath. [protected]@gmail.com
Address - mathkur, kakol post, hesaraghatta hobli, bangalore north, pin - 560089, karnataka, india.

Regards,

Sharath kumar