Airtel Complaints & Reviews

I am a very old customer of airtel and have been using airtel gsm prepaid, postpaid as well as broadband connection at my home and office. I subscribed to airtel secure service after seeing much hyped advertisements on tv. The mere fact that my phone is already under warranty, i had an extra out cover and tampered glass on my phone, and i still decided to invest in it's insurance clearly show how much i am concerned about my phone and take care of it.

On 09/07/2017 i was walking down the street when i slipped due to wet road as it rained in the morning, and my handset fell down and the touchscreen developed cracks. Though the phone was working i spoke to airtel and they advised to file a claim for physical damage.in spite of all the documents uploaded, i repeatedly kept on getting emails from them asking for a pic of the phone with the battery removed. Finally my claim was submitted after on 18/07/2017 i. E. After 10 days of rigorous follow up with them trying to make them understand that my phone's battery is not removable.

Now after 11 days i received an email from them saying claim rejected by the insurance company due to improper handling | no proper care of handset has been taken by insured to safeguard the property. Can somebody explain me how you are supposed to handle the phone while accidentally slipping on a road? My phone did have an outer cover as well as extra tampered glass to protect it from a damage in case of minor impact by felling down. The screen broke as it was a major impact as i slipped and fell down with a "good enough impact" causing myself to get injured and the phone screen damage.

If this is not, what the hell is "an accident" then? I am without a phone for 11 days and now they are saying claim rejected due to improper handling? Do you mean to say i slipped on the road and broke my phone and my body for a pleasure? What a ridiculous lame excuse for not keeping your promise and providing a service for which you are charging me me every month. And what is this insurance company now? I am paying to airtel for their airtel-secure plan being advertised on tv all the times to assure me of complete care and repair of my phone in case of accidental or liquid damage and now since that has happened they are passing the buck onto somebody else?

I want somebody "logical" to immediately look into this and arrange to get the phone repaired and delivered to me at the earliest failing which i would be left with no other option than to proceed with the legal proceeding with district consumer forum to safeguard my rights as a consumer and get the service for which i am being charged and am in a contract with airtel.

Hoping to hear from you very soon.

I recharge for low voice rate (30 paise per minute validty 56 days)
I recharge two times 35 + 35= 70 rupess balance cut from my account from my airtel sim but not get my offer on my number... So give me my refund back because airtel cut my amount but not giving me any subscription of my special offer of my phone. So i hope i will get my refund back of rs.70/-...

To the manager of airtel company

I am writing to bring to your attention for the 4g connection. The connection was succefully worked for continuous 7 days but suddenly on this week the connection has stopped n couldnot browse.
As this situation has happened, i would like to complain for the connection if you could repair the connection & we would be thankful to u alot. And my contact number is [protected]. You can not service your network then you return my money.

Yours sincerely
Abhinoy chakma

Hi airtel,
I port my sim from tata docomo to airtel, sim is ported out network is coming but when i am trying to dial 59059 for tele verification it is not working. I need to short this out as soon as possible because this is my permanemt number.
The number that i ported is [protected]
And my alternate number is [protected].
Please help me out i need it urgently, i hope you understand my concern and try to resolve the issue as soon as possible.

Massages are not coming to my mobile no that makes me very uneasy. So activate the massage service or whatever be the issues, resolve it. This problem arises when i changed the sin from 2g to 4g. All other things are ok but massages from other mobile and other important service provider are not recieved to this number. The mobile number is [protected]...

Hi,
I am a regular customer of airtel prepaid.

My issue is:
I have recharged using my airtel app (Registered with mobile no [protected]) and also through website on 29th july (Today) by amount rs. 499. On first attempt i got message that recharge got failed and hence i tried it second, third time with same amount.
Later i found that my balance got deducted three times. After that i recharged rs. 349 but same problem appeared. Can you guys take a look into this issue.

So please kindly rectify this problem and refund my money as soon as possible.

Transaction id:[protected],[protected],[protected],[protected],[protected],[protected],[prot...⇄

My airtel no: [protected]

Yours faithfully,
Subhalaxmi

Dear sir/mam,
I would like to bring in to your attention that my prepaid connection [protected] (My name is gandhiraj. S) having sim number[protected]. I had purchased this card from airtel show room in chennai, tiruvanmiyur (Acentes building branch) on july 17, 2011. I have changed my network aircel to airtel without change my number. Now i went to airtel showroom to link my aadhar card with my sim however they informed that my number has tagged with different customer name hence i unable to link my aadhar with my sim. I called customer care service and confirmed the same (Call ref no:- [protected]). I dully completed the all the required documents required by the airtel hence they changed my number aircel to airtel (I hope you, will understand that it is not easy to change without my proof). Please let me know the reason why my number has tagged with different customer name (Prabhakar) and who is responsible to correct this issue and provide easy way to link my aadhar and address proof with my mobile number. This error has done by airtel end hence my connection should not be disconnect at any cost. Please look into this matter on urgent basis and resolve the issue as soon as possible.

I have applied for prepaid to postpaid. Mobile no. [protected] a month back. But address verification failed then we have cancelled request. But a week before suddenly no stopped working. After visiting store came to know got allotted to someone else in chandrapur..
But without intimation how no is allotted to someone else.. We did reachrge on 21 st.. The number was active.. Please look into this.. Visited store n number of times..

This is the worst network in india. It gives a speed of 100 kpbs in a city like bangalore and no one is there to solve this problem after many complaints. I think you should freaking remove the tag "fastest network in india" and should shut your company down. I am switching to jio if the same problem continues in the future. Thanks for such a slow network, airtel!

I received a bill of rs 1330.38 in this month (July) and they said that the extra amount has been charged for extra data consumption though i am having active data plan and my airtel app is showing that i have 1.25 gb data remaining.

I do not know how can they charge for extra data consumption while i have not used the full data.

I called them and they said they can not do anything.

Ever since i had the misfortune of recharging my data pack for my airtel number, i can no longer visit any site on the internet without getting redirected to one. Airtel.in. It has become something of a torture, for it has been close to 6-7 hours and it still keeps happening. Happens on both my phone and desktop browsers (Chrome, firefox and opera).

I have reset all my browsers twice, changed and reset my apn data, cleared browser cookies, restarted my mobile 10+ times, swapped sim slots. Nothing. No matter what url i type in my browser, it'll automatically change the url to one. Airtel.in and redirect every site traffic.
It is a big shame that airtel spams their customers with this [censored]bag of a site especially after a fresh recharge. What if i had an exam form to fill online? Would airtel be responsible if i could not fill up an application and passed the deadline just because airtel decided to redirect every single url to one. Airtel.in for more than 10 hours?

I know my pc or browsers are perfectly okay because my i can browse the net normally with my jio number as hotspot. The problem starts the moment i change my hotspot to airtel number in my dual sim smartphone.
I expect this to be resolved as soon as possible otherwise there's a storm coming your way.

I lost the trust in airtel after purchasing airtel product,

Even after multiple calls to customer care, visiting airtel outlets, multiple email to nodal care my network issue has been sorted out.

Now a days am not using the airtel sim or dongle, planning to throw it out.

Before that i just need justice even after paying money how can you ignore the customers who is facing the issue.

[protected]

As i have recharged the best offer of airtel for rs 399 last night from airtel app.. But still i have not avail the benefits.. While i calld customer care first person said u have not rechrgd... Second person said ss u rechrgd will avail the benefits soon... Third person said wait for 3 days.. Calld custmre cre 3 times.. Still nt avil the benefits..

I recharged on 20th july 2017 amount to 399 that said to benefit me with 1gb 3g or 4g data per day. But this was nowhere mentioned that it is only for 4g phones. Now i am not able to use internet as neither do i possess 4g phone or sim. This is wrong to cheat customers by providing incomplete or wrong information. Now either benefit me with the mentioned plan or refund back the money.

Dear sir dt[protected] i have wrongly deposited airtel money rupees 800/-... Please recover my cash... I have deposited the airtel money number..[protected]... Reference no[protected]... Please recover as early as possible... Please recover my account karur vysya bank as early as possible... I have wrongly deposited the airtel money so recover the money.. This is the airtel money number...[protected]... And that is reference no[protected]...

I was a vodafone user after that i switch to airtel because of two reason one is that for network issue and i want to be a part or customer of indian company after ussing 2 to3 year now i am facing lots of network problem now i days its very poor network service i thing they are spending money only on add not on service kindly try to resolve this issue because i dont want to switch to other network

Last week i had traveled to malaysia and had preferred to take airtel international roaming pack of rs 1199 on my mobile number over matrix international sim card but what a bad decision it was and my whole trip was spoiled because of airtel. I had activated rs 1199 ir pack on 20th july where i was supposed to get 3 gb data on international roaming but data never ever worked in malaysia. Airtel customer care number also did not work in malaysia. I enabled data roaming and tried all settings but it never worked. I even paid 20 ringgits to a local mobile shop to check all the settings and try on different handsets but that also did not work and it was confirmed that it was not enabled by airtel. I spent so much time on first day on all this but all in vain.

I had not booked any travel package for whole week as i had planned to user uber taxi which is much cheaper in malaysia but because of lack of mobile data i was not able to use and i ended up paying 3 times more to local taxis most of the time and i ended up wasting extra time in getting the taxis. I even could not visit all the places which i had planned because of lack of data roaming. For all the people with whom i has interacting on whatsapp / skype call for personal and business, i ended up paying very huge price as i had to make all regular calls from other number because of lack of data roaming.

I also could not complete my other business work because of lack of internet and ended up in so much trouble during my trip. I paid you rs 1199 to enable data roaming and then on top of that you deducted rs 99 as rental (That is also not correct) but i could never use it any time in my trip and all my plans were spoiled because of you. If we are paying for a service it is supposed to work as we build our plans on top of that but it never worked.

So, please refund rs 1199 and rs 99 which i paid and also refund rs 25000 for all problem i had to face because of you and extra expenses that i incurred because of this.

I have requested to port my number [protected] from airtel maharashtra to west bengal circle.
I got a message yesterday that sim will be ported at night.
Now i am not getting network on both the sims and people who call me get an answer that number does not exist.

Please resolve this as i am facing many issues. I am unable to contact customer care as i am staying at college campus in kharagpur.

Kindly fix this, i do not expect this kind of service from airtel very disappointed.

Alternative contact number : +[protected]

I changed my airtel postpaid connection to a family plan on 15th of july. However, in my bill for the same month, i did not receive a detailed call record. Also, my request for a detailed call record for the same was declined by the customer care executive, who misbehaved saying that'whoever i may contact, i cannot get it'.
I request the authorities to take an action in this regard and help me with the call record.

My post paid num is [protected] incoming and out going allready disconnected so today I paid bill 1350₹ in paytm. Still not activated incoming and out going.. Pls check my num..