Airtel customer support has been notified about the posted complaint.
Verified Support
Jul 30, 2017
Airtel Customer Care's response Dear Customer,
This is with reference to your post, dated 29 July 2017 .
We would like to acknowledge that we are working to address your concern as soon as possible.
We will connect with you to get additional details, if required, to resolve the concern effectively.
You can also get in touch with us at [protected]@in.airtel.com
Regards,
KarishmaChauhan
airtel presence (airtel Customer, service team)
bhartiairtel ltd
Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services
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Verified Support
Jul 31, 2017
Airtel Customer Care's response Dear Customer,
This is with reference to your post, dated 29 July 2017 .
We are working on your concern and would require some more time to resolve it. We shall keep you updated of the progress.
You can also get in touch with us at [protected]@in.airtel.com
Regards,
Rakesh Kumar
airtel presence (airtel Customer, service team)
bhartiairtel ltd
Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Aug 04, 2017
Updated by bpsarathy Hi,
Can you please let me know the status of the complaint. .
Thank you!
Boopalaparthasarathy
Aug 05, 2017
Updated by bpsarathy Hi,
I have repeatedly telling that my Mobile numbers 9********1 and 9********2 plan is MY PLAN CORP CAP 199 CUG 0 NA which includes 700 mins (Local+STD+ National Roaming, Mob and FL), CUG to CUG free and 750 MB+10 GB of mobile data.
Im using less than the 700 mins of talktime and still getting inflated bill for the voice each and every month form April 2017.
You guys are past three months closing the tickets 78127288, 78126122, 76612145, 75901204 [protected], [protected]. and have called 121, 198 and [protected] which is of no use and creating new tickets 78260341, 78392409, 78392689 without fixing the billing issue.
I have explained clearly several times on the phone and your customer has agreed that there is a issue with billing.
The issue still persists.
Please fix it permanently.
Thank you!
Boopalaparthasarathy
Sep 24, 2017
Updated by bpsarathy Hi,
You have accepted there is an issue with the billing and it is more than 6 months and still you guys are not able to fix the issue.
Im wondering if at all Airtel will be able to fix the issue for the plan you guys have provided.
PLease fix this issue.
Simply calling doesnt help.
Thank you!
Boopalaparthasarathy
Sep 28, 2017
Updated by bpsarathy this is not yet resolved.
Hi,
I have received my bill for the mobile number *72 (Rupees 238.82)
My mobile number *81 and *72 plan is my plan corp cap 199 cug 0 na which includes 700 mins (Local+std+ national roaming, mob and fl),
Cug to cug free and 750 mb+10gb free data of mobile data.
I have used only 670 mins out of 700 mins in my plan for voice and 100 mins of CUG.
I have used only around 500 mb of data out of the allotted 10.75 gb.
I have been additionally charged 30.4rs for *72 and 1.6rs for *81 for the month of july.
I want your billing team to check and revert back the charges and provide me the correct bill amount.
It is really frustrating that i need to raise the concern each and every time.
This is the fourth time i'm raising the issue and this issue is continuing from month of april 2017.
The current complainte ticket REF53354444 is open past two months
I have registered multiple issue with complaint numbers 78127288, 78126122, 76612145, 75901204 [protected], [protected]. And have called 121, 198 and [protected] which is of no use.
Dont close the complaint without fixing the issue.
Please look into this issue and fix it at the earliest and permanently.
I'm registering a consumer complaint and if this issue is not fixed permanently i will port out immediately.
Thank you,
Boopalaparthasarathy
They seems do not interested in customer care. Thinking of changing. Can somebody help suggesting which is a better option.