Airtel Complaints & Reviews

Address: Hisar, Haryana

My airtel number [protected] is blocked by company in feb. last please tell how i get my number . At customer care center they do not gave a proper solution of this problem on contact no. [protected] or Email - [protected]@gmail.com
Thankx

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Address: Thiruvananthapuram, Kerala

Hi,
I have purchased airtel top-up recharge card of rs. 30/- while scratching it, the coating went off and i have lost some digits of its pin number, please send me its recharge pin or recharge my mobile number, i am sending you details of top-up card.

Serial no:[protected]

Secret pin:*9119*78772*

My mobile no: +[protected]
(Kerala zone)

Aug 26, 2017

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Jul 25, 2017

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 21 July 2017.

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at [protected]@in.airtel.com

Regards,
Rakesh Kumar
airtel presence (airtel Customer, service team)
bhartiairtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
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Address: 492001

Website: www.airtel.in

My airtel mobile is [protected] i had a recharge done on my number with ₹399 within which i was allotted unlimited calling and internet (1gb per day) for 70 days.
Now, we customers get to see such such plans information through airtel mobile app and by dialing *121#
Now none of these 2 options gives proper and full information to customer, airtel is cheating on customers by giving half information and writing "t&c" in the end. Now what are these t&c? Nobody knows, but i called customer care support to know te t&c they said, i get 1200 mins per week, which also is not full information, they have been hiding the fact that customer only gets 3000 mins for total 70 days period.
So the first deceitful activity here is, they are using the word "unlimited" to fool customers, secondly, they are not giving full information to the customer and hiding their bad side using t&c.
A customer is liable to get all the information in detail along with t&c.

My 3000 mins are over and when i called customer care then i got to know that there is such 3000 mins cap.
I request officials to file a complain against such companies.

Sep 2, 2017

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Jul 21, 2017

Updated by Madhav Parpyani No Help Yet, Their Executive Called But Nothing Helpful.

Verified Support

Jul 25, 2017

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 21 July 2017.

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at [protected]@in.airtel.com

Regards,
Rakesh Kumar
airtel presence (airtel Customer, service team)
bhartiairtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
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Address: 560068

I have requested for name change in the month of april in the airtel center, total mall, bangalore. I have paid the money for the same. Till now they have not taken any action and not responding to the calls and asking me to submit the documents again. I have already provided all the relevant documents and photos and they has assured me it will get finished with in couple of day,

And most of the time if you call to the shop number, they won't pick up and even if they pick up you have to explain the complete details and finally they will say manager is not in the shop and ask us to call later.

Aug 21, 2017

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Jul 21, 2017

Airtel Customer Care's response Dear Customer,

This is with reference to your post, dated 21 July 2017.

We are keen to resolve your concern; however, we will require your alternate contact number and convenient time to call for resolving your concern effectively.

We look forward to receive the required details.

Regards,

Rakesh Kumar
airtel presence (airtel Customer, service team)
bhartiairtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
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Address: Nashik, Maharashtra, 422001

Please refer to airel bill no[protected] dated 21st june 2017 for rs 61588.34,
I have spoken to airtel customer executive on customer care no 121 and multiple times regarding excess billing amount and also sent a mail to airtel in this regards.

While going through bills it has been observed that the charges levied by airtel for usage of mobile data in international roaming on 16th june 2017 are absolutely wrong as timing shown in the bill are timing when i was in my hotel and my hotel had a free wifi facility and for me using mobile data when free wifi is available to me doesn’t make sense hence they are requested to remove mobile data charges of 16th june 2017 from the bill and send me a revised bill with these corrections.

I have also noticed that you have a fixed a credit limit of rs 14000 for me for using mobile services from airtel whereas in this case the billing amount is much more than the credit limit. Although, airtel is claiming that this credit limit is valid only for voice and value added services and international roaming is not covered under this but i have never been informed about this and as a lay man i will only understand the meaning of credit limit that i will not be use the services beyond this limit.

Sep 18, 2017

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Jul 25, 2017

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 21 July 2017.

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at [protected]@in.airtel.com

Regards,
Rakesh Kumar
airtel presence (airtel Customer, service team)
bhartiairtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
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Address: Kolkata, West Bengal, 700 001

Website: Google

Though against the said id, the requisite charges has been paid for getting the your tele services in d2h for 1 year i. E. For the period from 09.11.2016 to 03.11.2017, which relates to your service package of d2h for one year, has not been available since 02.07.2017 (Approx). The matter has already been brought to the notice to the concerned authority from and on 18.07.2017, but no tangible action has yet been taken. The complaint no. Is 63200807. To get the service, the matter has been brought to the notice of an engineer and his m. No.[protected]. The service of the said d2h has been provided in the premises of chief medical director's office, eastern railway, 14, strand road, nkg building, 12th floor, kolkata-700 001.

Sri s. P. Chakraborty, [protected]

Oct 10, 2017

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Jul 21, 2017

Airtel Customer Care's response Dear Customer,

This is with reference to your post, dated 21 July 2017.

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at [protected]@in.airtel.com

Regards,
Rakesh Kumar
airtel presence (airtel Customer, service team)
bhartiairtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

Verified Support

Jul 30, 2017

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 21 July 2017 .

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at [protected]@in.airtel.com

Regards,
KarishmaChauhan
airtel presence (airtel Customer, service team)
bhartiairtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

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Address: New Delhi, Delhi, 110059

Sir,

On URGENT request please block my Airtel No - [protected] right now,
As I lost my phone at around 2.10 p.m. today from Dwarka Sector 14, New Delhi.
Model no. Lenovo K50a40

Regards,
Vipin Yadav

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Address: Bangalore, Karnataka, 560036

Dear sir/madam, i want my post paid airtel no.[protected] bills details for the june-2017 to july-201, current bill details. I have to try in online my account page.. But do not show it. Some thing technical issue. So please send the bills details to my mail address. "[protected]@yahoo.com" and mob no.[protected]
K. C. Babu
Dated 21.7.2017

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Address: 521157

Website: /www.consumercomplaints.in/new_complaint

Hi
today i am pay wrongly bill per paid Number is [protected]
Order Number is 10554248 date :21.07.2017.

please take the action for my wrongly pay.

solve the issue ASAP

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Address: Coimbatore, Tamil Nadu, 641018

Website: www.airtel.in

I switched from aircel to airtel on 13th, aircel deactivated on 19th, after that i used airtel sim in my mobile, but the network is not activated and it is showing "emergency call only" i have removed the sim and checked many times, also tired manual network search, but it is showing all other network apart from airtel. I call log the issue yesterday morning, but it been 2 days still my number is not activated, everytime when i concact to the airtel person they are saying it will get rectified within 30 mins and it has been more than 48 hours but no result. I am really frustrated and disapppointed chossing airtel. Due o this i lost profitable job from one of my client. And also many personal problem sue to this sim problem as i dont have alternative number as well. Airtel is worst and i dont know to whom i should contact to rectify. Really very bad service.

Aug 24, 2017

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Jul 21, 2017

Airtel Customer Care's response Dear Customer,

This is with reference to your post, dated 21 July 2017.

We are keen to resolve your concern; however, we will require your alternate contact number and convenient time to call for resolving your concern effectively.

We look forward to receive the required details.

Regards,

Rakesh Kumar
airtel presence (airtel Customer, service team)
bhartiairtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

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Address: 743331

Website: Airtel

This is to bring to the so called "fastest network" company's notice that your service is getting from worse to pathetic though you are luring more customers by claiming tof be the best. It has been more than a week now that we in diamond harbour (South 24 parganas, west bengal) are facing network problem but you people give a damn about it. The internet is not working properly. We are paying for 4g but it is worse than 2g speed. Even submitting this complaint took more than half an hour. I think it is time to switch to vodafone which has way better internet speed.

Aug 27, 2017

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Jul 22, 2017

Airtel Customer Care's response Dear Customer,

This is with reference to your post, dated 21 July 2017 .

We are keen to resolve your concern; however, we will require your alternate contact number and convenient time to call for resolving your concern effectively.

We look forward to receive the required details.

Regards,

KarishmaChauhan
airtel presence (airtel Customer, service team)
bhartiairtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

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Address: 600094

Dear sir

I had wrongly recharged to other number of rs.244 .please kindly reverse to my account .the details are given below.

Worng no [protected]
Amount.244
Trans id.[protected]
Correct no.[protected]
Please do it as possible

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Address: Jodhpur, Rajasthan, 342001

Dear sir
I request you please solve my problem bcoz
In my city jodhpur sardarpura airtel store
Airtel wala ladka jiska name tanveer shekh he uske mobile number [protected]
Jo ki airtel sardarpura store me kaam karta he usne meri company ke name se sare connection ko mnp karwayae fir bolo ke me sabhi number ko 100 wala plan dunga jisme
Apko 500 minute local aur 4 gb internet milega aur cug me sab apas me free rahenge aur jab se. Humne airtel join kiya he wo ladka sahi tarike se baat nahi kar raha he aur har baar bola he ke plan chenge karwa diya he fir bhi bill jayda aa raha he usko baar baar phone karne par wo sahi tarike se baat nahi kar raha he aur har baar wevar ka bol ke wapas bill tej aa rah he me isse bahut pareshan ho gaya hu
Meine apni firm ke name se 22 number port karwaye he aur ab me isse bahut pareshan ho gaya hu ya to muje kuch sahi trike se jawab mile plan jo bataya wo mile aur jo amount mera baki aa raha he uske muje riyat mile nahi to mazbooran police cash karna padega
Me apko jo number port karwaye he usko bej raha hu jo is parkar he

[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]

Sent from my iphone

Aug 25, 2017

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Jul 21, 2017

Airtel Customer Care's response Dear Aslam,

This is with reference to your post, dated 21 July 2017.

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at [protected]@in.airtel.com

Regards,
Rakesh Kumar
airtel presence (airtel Customer, service team)
bhartiairtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

Verified Support

Jul 25, 2017

Airtel Customer Care's response Dear Aslam,

This is with reference to your post dated 21 July 2017.

We tried calling you multiple times to get additional details to enable us to address your
concern.

However, there was no response;we will appreciate if you could share your alternate contact details and convenient time to call for resolving your concern effectively.

Regards,
Rakesh Kumar
airtel presence (airtel Customer service team)
bhartiairtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

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Address: Rohtak, Haryana, 124001

It has been mandated that all the customers will have to link their sim card to adhaar card. My father has tried to submit finger print at 3-4 kiosks but machine is not accepting his finger prints, he is 67 years old so either finger prints have faded or machines are not sensitive enough to detect finger prints of aged people.
Airtel service centres are not sensitised about the issue and are parroting the same thing that we will have to get adhaar linked through finger print recognition only and are not accepting copy of adhaar card to link it with sim card.
His number is more than 15 years old and don't want to change carrier or number, please help in the issue.

Aug 30, 2017

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Jul 21, 2017

Airtel Customer Care's response Dear Customer,

This is with reference to your post, dated 21 July 2017.

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at [protected]@in.airtel.com

Regards,
Rakesh Kumar
airtel presence (airtel Customer, service team)
bhartiairtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

Verified Support

Jul 27, 2017

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 21 July 2017 .

We tried calling you multiple times to get additional details to enable us to address your concern.
However, there was no response.
We will appreciate if you could share your alternate contact details and convenient time to call for resolving your concern effectively.

Regards,
KarishmaChauhan
airtel presence (airtel Customer, service team)
bhartiairtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

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Address: New Delhi, Delhi, 110094

Website: www.airtel.in

Dear sir/ma'am

I have purchased airtel dongle on 7th july 2017 from your airtel store at thana road yamuna vihar, but my problem is that it is not even working properly it's frequently get disconnected from my laptop and 7 other devices.

My suffering is not yet over, after that i have visited at at your service centre located at durgapuri, delhi but they share that we are unable to help you in this matter.

My problem is that range for this product is not even 2 ft.
If you want to give me this kind of service then i want my money back or i will take some legal action against airtel for the same.

Aug 31, 2017

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Jul 25, 2017

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 21 July 2017.

We are working on your concern and would require some more time to resolve it. We shall keep you updated of the progress.

You can also get in touch with us at [protected]@in.airtel.com

Regards,
Rakesh Kumar
airtel presence (airtel Customer, service team)
bhartiairtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

Verified Support

Jul 31, 2017

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 21 July 2017.

We tried calling you multiple times to get additional details to enable us to address your
concern.

However, there was no response;we will appreciate if you could share your alternate contact details and convenient time to call for resolving your concern effectively.

Regards,
Rakesh Kumar
airtel presence (airtel Customer service team)
bhartiairtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

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Address: Ghaziabad, Uttar Pradesh, 201012

Website: www.airtel.in

My internet plan is of 899 which has 16 mbps till 60 gb and 512 kbps after the quota finishes. My quota is finished and i have never got 512 kbps. The max download speed i have experienced is 16 kbps and connection is very unstable, download speed fluctuates a lot and i cant even download a 3 mb song. Highly unstable

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S

Shersinghnalagarh

Jul 21, 2017

Hi sir pls deactivated my number [protected] because my card missing.

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R

Rpurush4

from Belgaum, Karnataka

Jul 21, 2017

I'm experiencing regularly voice breaks in airtel after the unlimited voice call offer.

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Address: Kurnool, Andhra Pradesh, 518500

What happened to bharati airtel. Are you gone mad. Losing ur credibility. I heard from many of my friends. After launch of jio, airtel became worst. Donno why. I stay in nandyal, kurnool district, ap. Everyday many call drops. Coming to internet, i pay for 4g. U are unable to give even 2g. What a great network. U will surely be in a soup. Better wake up early and improve ur coverage. Jio i giving best coverage even in villages. I am unable to port as mine is company sim😔

Aug 27, 2017

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Jul 21, 2017

Airtel Customer Care's response Dear Rajesh,

This is with reference to your post, dated 21 July 2017.

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at [protected]@in.airtel.com

Regards,
Rakesh Kumar
airtel presence (airtel Customer, service team)
bhartiairtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

Verified Support

Jul 25, 2017

Airtel Customer Care's response Dear Rajesh,

This is with reference to your post dated 21 July 2017.

We tried calling you multiple times to get additional details to enable us to address your
concern.

However, there was no response;we will appreciate if you could share your alternate contact details and convenient time to call for resolving your concern effectively.

Regards,
Rakesh Kumar
airtel presence (airtel Customer service team)
bhartiairtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

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K

Kéerthí Manoj

from Mancheral, Telangana

Sep 19, 2017

+1

I cant even access internet even it s showing as 4g but 2g network is not available really fedup... if it continues for a week definately gonna port my number what happed to internet plz solve my problm very worst internet connection ... why shld i pay for this 4g? For getting no internet service

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Address: Chennai, Tamil Nadu, 600049

Website: www.airtel.in/broadband

For the past 2 days the telephone and the broadband line is down, called customer service number several times and they say that they will send technician but no one came. I will not recommend airtel to any of my friends or relatives in future. I incurred loss of many thousands because of no internet for past 2 days. I want someone to address my issue and resolve it as soon as possible or i am going to make a complain in bbb, and also lodge a complaint in consumer court. Fixed line number :[protected]

Aug 27, 2017

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Jul 15, 2017

vsnu prasad mishra's response amount deducted from account and not credited to airtel no

Verified Support

Jul 27, 2017

Airtel Customer Care's response Dear Imran,

This is with reference to your post, dated 21 July 2017.

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at [protected]@in.airtel.com

Regards,
Rakesh Kumar
airtel presence (airtel Customer, service team)
bhartiairtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

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V

vsnu prasad mishra

from Delhi, Delhi

Jul 21, 2017

Sir .

amount has been deducted but not credited amount to my airtel no:[protected]

Reply

Airtel Customer Care's response, Jul 27, 2017

Verified Support

Dear Customer,

This is with reference to your post dated 21 July 2017 .

We tried calling you multiple times to get additional details to enable us to address your concern.
However, there was no response.
We will appreciate if you could share your alternate contact details and convenient time to call for resolving your concern effectively.

Regards,
KarishmaChauhan
airtel presence (airtel Customer, service team)
bhartiairtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

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Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

Website: airtel.in

Last week on saturday, i submitted a request to port my number from mumbai circle to delhi circle and on 20th july i receive a message that my number will be ported at 23:30. So when my network was gone completely, i changed the sim to the new one that the airtel store gave me and after i verified my details by calling on 59059, my number is still not working and when doing a call from it, it says that my number is on grace period.
I had enough balance previously and it shows nothing now. Please help.
My number: [protected]

Aug 27, 2017

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Jul 21, 2017

Airtel Customer Care's response Dear Customer,

This is with reference to your post, dated 21 July 2017.

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at [protected]@in.airtel.com

Regards,
Rakesh Kumar
airtel presence (airtel Customer, service team)
bhartiairtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

Verified Support

Jul 27, 2017

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 21 July 2017 .

We tried calling you multiple times to get additional details to enable us to address your concern.
However, there was no response.
We will appreciate if you could share your alternate contact details and convenient time to call for resolving your concern effectively.

Regards,
KarishmaChauhan
airtel presence (airtel Customer, service team)
bhartiairtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

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Address: Kolkata, West Bengal, 700114

There is no update after this complain no pr[protected].

I am using this phone number as prepaid from 1999 with your service provider only.

Last 9 to 10 months, i used to recharge rs.298, and march 2017 got a option in your airtel site that if i recharge rs.298 then i can get this offer for more one year like rs.148 offer. So i have recharge

Rs.148 (Transid[protected] in 15th march 2017 and again recharge

Rs.298 (Transid[protected] in 16th march to get both the offer for more one year.

It was 100% good for last (June2017) month, and for july month again recharged with rs.298 (Transid[protected] but have not got any voice call facility. Went to unitech airtel shop still have not resolve the issue. Then again recharge rs.80 (Transid[protected] to revert back airtel loan money of rs.30 and make very few local call.

Saturday 15.07.2017 found rs.21.50 in my account and after that i have not make any call and use only whatsapp and check office mail. Now my account is zero, then what happened about my rs.298 (Transid[protected]? After 3/4 days airtel unable to answer.

Thanks
Atanu

Aug 30, 2017

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Jul 22, 2017

Airtel Customer Care's response Dear Customer,

This is with reference to your post, dated 21 July 2017 .

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at [protected]@in.airtel.com

Regards,
KarishmaChauhan
airtel presence (airtel Customer, service team)
bhartiairtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

Verified Support

Jul 25, 2017

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 21 July 2017.

We tried calling you multiple times to get additional details to enable us to address your
concern.

However, there was no response;we will appreciate if you could share your alternate contact details and convenient time to call for resolving your concern effectively.

Regards,
Rakesh Kumar
airtel presence (airtel Customer service team)
bhartiairtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

Jul 26, 2017

Updated by Atanu2c Was she drunk at the time of replying my mail ? please find the reply, where I have not recharged Rs.248. My recharge was Rs.298. please find the screen shorts of your SMS as attachment.

1. What about my 20+20Gb data ?
2. Why they deduct from my main account and unable to call my doctor ?
3. Please find the TransID and return my talk value of Rs. 21.50.
4. Due to harassment what do you thinking, do I move from your untrusted account to other provider ?

Below is the reply...
Dear Atanu,

This is with reference to your e-mail dated 20th July 2017, regarding Rs 248 recharge issue on airtel number [protected].

We apologize for the inconvenience caused to you.

We will be looking at ways to regain your trust and ensure proper resolution.

Assuring you of the best experience always!

Further, we request you to share the sms details with us for Rs 248 recharge done by you for airtel number [protected] as we are unable to find the details of Rs 248 recharge.

Therefore we regret our infeasibility to give you the refund for airtel number [protected].

We tried to reach you at [protected] on 23rd July 2017 . However, we were unable to establish a contact with you ¿as there was no response".

Also we request you to check all offers for your number and recharges through our website:www.airtel.in to avoid any future recharge issue.

For any future assistance, please contact us at [protected]@airtel.com.

For future reference you may contact us on 198 toll free number if dialed from airtel number.

Regards,
Deepika Garg
Customer Experience
bharti airtel limited

Jul 30, 2017

Updated by Atanu2c Atanu Chakrabarti <atanu2.[protected]@gmail.com>

11:38 PM (2 minutes ago)

to nodalofficer.wb, Net, airtelpresence, ap
Hi All,

Is there any update ?

1. What about my 20+20Gb data ?

2. Why they deduct from my main account and unable to call my doctor ?

3. Please find the TransID and return my talk value of Rs. 21.50 and the data value.

Thanks
Atanu
+91 [protected]

On Wed, Jul 26, 2017 at 10:34 AM, <nodalofficer.[protected]@in.airtel.com> wrote:

Hi Team,

Please do need full.

Yours sincerely
Saira Banu
bharti airtel limited

Jul 31, 2017

Updated by Atanu2c "We tried calling you multiple times to get additional details to enable us to address your
concern." - THIS IS WRONG STATEMENT BY AIRTEL.
Otherwise it can be the Airtel network issue. Why your team try to call me ? Please don't harass, try to resolve the issue through mail.

Thanks
Atanu

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