Airtel Complaints & Reviews

Hello sir,

I had received a call from ms. Ayesha ([protected]) airtel regarding mnp offers and i was convinced on the plan which she explained to me. So i have applied vf postpaid to airtel postpaid mnp, processed with the upc on 5th jul. I have provided upc to her and she sent me the new sim card by post on 7th jul. I have cleared my bill payments in vf, intact i paid extra payments to avoid any delays. On 19th jul i have received a msg from vf stating that porting request vx127197 dated 19th jul has been approved and the signal got disconnected. The same day i have received a msg from airtel stating that once mobile displays no network need to insert the new sim and call 59059 to varify. Once i inserted the sim there was no signal so the next day morning i have contacted ms. Ayesha. But she was not aware of the process, she asked me to wait for 20th. The issue was not resolved on 21st as well. I asked her to escalate the issue to her manager but she didn't pass the call to anyone nor given any number. Previously i have ported this number from aircel to vf and the process was so smooth and highly professional. Airtel claims as india's no one network, even the first experience is so unpleasant.

Regards,
Stancy

I got refund cheque from airtel for my broadband application, but i do not have any bank account with the name given in cheque, what will i do with that cheque?

The first thing is if you initiate refund from your side for feasiblity issue you should refund the amount in the bank bank account from where you got the payment and not with cheque. If it is with cheque then at least ask customer about his bank details or name on cheque.

I am just asking customer care either refund the amount in account from which you got the payment or take this cheque back and give me with the name i have bank account (I am ready to submit all the required proofs with that name)

My contact number is - [protected]

I have entered a wrong mobile number and need to get it to my correct number. I have recharged in the airtel online recharge official websie. Please help me. I have also tried 'wrc (Wrongno) (Transid) (Amt) (Correctno) send to 59109' message. I responded as no keyword found.

Date-21/07/2017

Correct mobile number-[protected]

Wrong mobile number - [protected]

Amount -100 (Talk time recharge)

Transaction id[protected]

This is an utter non-sense service provided for an airtel secure customer. Whats the use of subscribing to airtel secure if you can't secure my handset for accidental damages? Don't fool people by luring them to buy your nonsense plan. My device was accidentally damaged and want airtel to reimburse me for this.

Below is the email i received from airtel secure.

Dear biswajit basak,

Warm greetings!

We regret to inform that your device claim of rs.3421.0 has been rejected by the insurance company due to improper handling | no proper care of handset has been taken by insured to safeguard the property..

For any assistance, please call us at 121 or write to us at [protected]@in. Airtel.com

Thanks,
Team airtel secure

I recharged with a pack shown on website to make all calls free for 28 days. But I am still being charged for calls. This is highly unacceptable. Such stupid mistakes defame the company. TransID[protected], MRP -255.

Dear sir/madam

i would be highly greatful to you i[censored] provide me the details of incoming and outgoing calls of month march for my airtel prepaid no.[protected], on my email id ([protected]@gmail.com)

thanking you

regards

nitish

I recharged my airtel prepaid mobile no [protected] for rs 197 on 21/7/17 from my airtel app... I got msg recharge initiated with transaction i'd[protected]... But recharge was unsuccessful... Amount was debited from my account... Pls refund my money... If i call customer care bull # they say to mail... What for they are??? Pls rectify... My name dr manjunath

On 21.07.2017- i was about to pay online mobile bill through my hdfc debit card my airtel postpaid mobile bill rs.900/-.
But after clicking paynow amount deducted from by bank but payment unsuccessful for airtel postpaid mobile no. [protected]

Airtel payment transaction id :[protected] amount rs.900/- date 21.07.2017

I have not received any recpt from airtel.
Airtel giving me following message : your airtel online payment couldnot be processed due to delay in response from your bank

I am using airtel prepaid mob no [protected] since the last four years. I have never made any request for international roaming facility.
Rs 99 have been deducted from my main account on 21 July 2017 on account of international roaming rental at 1447 hours
This is irregular and not justified.
An early explanation and refund is requested

I want to ask when will the broadband service become feasible at my home location because i have become tired of hearing the same response from the past two years. And i literally mean 2 years. You can check your records if you like.

Enough is enough its always the same procedure i apply and get a call and once i tell them my address they told me its not currently feasible at my address.

My address is -
Ravindara enclave phase 2,
Baltana, zirakpur,
Punjab, 140603
Nearest landmark - ravindara apartments

Contact number - [protected]
Email - [protected]@gmail.com
Skype - rohitdalal67

Please feel free to contact me when broadband service become feasible at above address.

Yesterday I ordered a product from Amazon India and payment was done by airtel payments bank...but after that I cancelled the order but the refund wasn't initiated from your side ...I contacted Amazon executive also... they said that the refund was initiated from their side...I should have contacted my bank...please refund my money asap!

This pertains to payments bank. Customers are required to visit payments bank points and update form 60 (Whatever that is). Why not provide a link on the official website or on the app itself to update this? When visited a airtel centre, the staff couldn't help ad they were unaware as to what needs to be done. There is no facility on the in-house dashboard for the staff to search for the information. Customers are bombarded daily with sms to go and update to maintain continuity of service. A tech-savvy company like airtel can come up with more innovative ways o[censored]pdation than making customers to spend time and energy visiting the points.

My airtel number [protected] is blocked by company in feb. last please tell how i get my number . At customer care center they do not gave a proper solution of this problem on contact no. [protected] or Email - [protected]@gmail.com
Thankx

Hi,
I have purchased airtel top-up recharge card of rs. 30/- while scratching it, the coating went off and i have lost some digits of its pin number, please send me its recharge pin or recharge my mobile number, i am sending you details of top-up card.

Serial no:[protected]

Secret pin:*9119*78772*

My mobile no: +[protected]
(Kerala zone)

My airtel mobile is [protected] i had a recharge done on my number with ₹399 within which i was allotted unlimited calling and internet (1gb per day) for 70 days.
Now, we customers get to see such such plans information through airtel mobile app and by dialing *121#
Now none of these 2 options gives proper and full information to customer, airtel is cheating on customers by giving half information and writing "t&c" in the end. Now what are these t&c? Nobody knows, but i called customer care support to know te t&c they said, i get 1200 mins per week, which also is not full information, they have been hiding the fact that customer only gets 3000 mins for total 70 days period.
So the first deceitful activity here is, they are using the word "unlimited" to fool customers, secondly, they are not giving full information to the customer and hiding their bad side using t&c.
A customer is liable to get all the information in detail along with t&c.

My 3000 mins are over and when i called customer care then i got to know that there is such 3000 mins cap.
I request officials to file a complain against such companies.

I have requested for name change in the month of april in the airtel center, total mall, bangalore. I have paid the money for the same. Till now they have not taken any action and not responding to the calls and asking me to submit the documents again. I have already provided all the relevant documents and photos and they has assured me it will get finished with in couple of day,

And most of the time if you call to the shop number, they won't pick up and even if they pick up you have to explain the complete details and finally they will say manager is not in the shop and ask us to call later.

Please refer to airel bill no[protected] dated 21st june 2017 for rs 61588.34,
I have spoken to airtel customer executive on customer care no 121 and multiple times regarding excess billing amount and also sent a mail to airtel in this regards.

While going through bills it has been observed that the charges levied by airtel for usage of mobile data in international roaming on 16th june 2017 are absolutely wrong as timing shown in the bill are timing when i was in my hotel and my hotel had a free wifi facility and for me using mobile data when free wifi is available to me doesn’t make sense hence they are requested to remove mobile data charges of 16th june 2017 from the bill and send me a revised bill with these corrections.

I have also noticed that you have a fixed a credit limit of rs 14000 for me for using mobile services from airtel whereas in this case the billing amount is much more than the credit limit. Although, airtel is claiming that this credit limit is valid only for voice and value added services and international roaming is not covered under this but i have never been informed about this and as a lay man i will only understand the meaning of credit limit that i will not be use the services beyond this limit.

Though against the said id, the requisite charges has been paid for getting the your tele services in d2h for 1 year i. E. For the period from 09.11.2016 to 03.11.2017, which relates to your service package of d2h for one year, has not been available since 02.07.2017 (Approx). The matter has already been brought to the notice to the concerned authority from and on 18.07.2017, but no tangible action has yet been taken. The complaint no. Is 63200807. To get the service, the matter has been brought to the notice of an engineer and his m. No.[protected]. The service of the said d2h has been provided in the premises of chief medical director's office, eastern railway, 14, strand road, nkg building, 12th floor, kolkata-700 001.

Sri s. P. Chakraborty, [protected]

Sir,

On URGENT request please block my Airtel No - [protected] right now,
As I lost my phone at around 2.10 p.m. today from Dwarka Sector 14, New Delhi.
Model no. Lenovo K50a40

Regards,
Vipin Yadav

Dear sir/madam, i want my post paid airtel no.[protected] bills details for the june-2017 to july-201, current bill details. I have to try in online my account page.. But do not show it. Some thing technical issue. So please send the bills details to my mail address. "[protected]@yahoo.com" and mob no.[protected]
K. C. Babu
Dated 21.7.2017