Airtel Complaints & Reviews

My name huzajfa and i am right in kuwait i did recharge on 18 july through ooredoo local network serivce in kuwait i trnasfer amount 500 rs on my airtel number through ooredoo internation credit transffer scehme and i just get messege. From (Dear customer your account has been sucessfully toped up with inr500.00 subject to taxes from [protected] ooredoo kuwait)
When i chek balance i didnt get money in my account its show only my old balance 125 inr thanfter i call customer care they told me i didnt get recharge.in my. Account so and they still didnt. Give me my credit in my account so please sir /medem help bcz i talk airtel company 2 time and i send email and i did complaint but they didt do anything
Thank. You

Our internet connection got disconnected two days back, post that we spoke to customer care and as per their suggestion we made the payment of 11, 000 to get our connection back in working situation with in 24 hour, & now when we are trying to connect to customer care they are saying this cannot be re-activated. Whereas they misguided us earlier, because of which we could not work in office for last two days.

Dear sir
I had taken rs.2999/- pack for 10days for united kingdom and landed in uk on 17th july 2017, after landing in u. K. I got only mobile network and no data then i called several times airtel customer care number and as per their guidance i tried all possible ways for data services but to no avail, unfortunately on 20th morning i am not getting any mobile network as well inspite of all efforts which is so frustrating experience & poor service with airtel, kindly sort out my problem at the earliest.
Thanking you

Even though i pay and subscribe for 4g network, all i get is 3g and 2g that barely works. No matter how much i call, they keep passing the issue to someone else who doesn't get back to me. When i missed a call, i sat by my phone and noticed that their customer service cut the call after one ring. Which i understand to mean that they couldn't be arsed to resolve my problem.

On top of that, yesterday i couldn't be contacted because there was a random person who picked up whenever ny parents tried calling me due to some network problem of theirs.

Today, i cannot be called and my phone number is unreachable. When i get through the calls randomly get cut.

Don't bother getting airtel. # product and # service.

Very bad network. I am using airtel since 5 years. Now i am facing very very big network problem. Calls disconnected. Even 2g is better than 4g. Worst signals worst network. Please close airtel. Their ads buildups all are trash. Waste of money. Suffering tooo much. Trying to port idea. It's very better. I hate. And told every one about this. They are also told same thing. See the screen shot. I am centre of main city. Tower near by me. But no signal.

I got 'thank you' message from you in the morning at 6.40 am for choosing services like lifestyle, videostore blah bla.. Which actually i have never chosen... And deliberately deducted amt from my balance for your unknown interest.. I want explanation for that & want my balance back as early as possible. Since i have never asked for that services, i am not going to stop it from my side.. You have to stop that & return amt charged for that...

H r petkar
Mb [protected]

I had raised a relocation of airtel dth service on the 6th or 7th of july. The case number/service request number if 62832565. I had myself carried the dth with box. However the cabling for the new address is still not done. I had carried the box with me to the new address. The whole story about all these was explained to your executive when i raised the case initially itself.

It is really annoying and frustrating for me to take the time out to write this email. I had spoken to a dozen of executives regarding the relocation and every time they take my new address. Even today i spoke dth customer care executive (I called the customer care today) and the executive said that my new address is still not there on the case number i had opened. I wonder where they are writing these all down!

I had to give the new address again and i got a trigger sms today. That was a surprise. It is big time frustrating and annoying "service". Before noon today, i had already said to your executive that i would be around at the new address and to send the executive during the day hours. I spoke to her supervisor also and conveyed the message. I don't want to write their names here on this compliant just so you know.

The relocation connection is still not honored. I just spoke with another escalation team resource just now and he asked about the status. He was asking me to the update whether the relocation connection was done!! Also the escalation resource said he doesn't have the authority to drop an email for me as regarding the update, when i demanded for one.

I think it’s high time to move to another vendor. So, asm asking for a refund and do something so that the disconnection goes smooth if there is any other formalities. This is very pathetic service from airtel.

I have activated caller tune facility but when someone calls me, the caller will hear your advertisement stating that press... To copy the caller tune, by this time i will attend the call and the purpose of caller tune is not served as the caller will not be able to hear the tune. So now the promotion of your caller tune is made at my cost or the charges i am paying for caller tune is nothing but to hear your promotion of caller tune. So can you remove this promotion message. Can you explain why you are promoting at my cost. Please clarify

My number has been allocated to someone else when i was out of town for couple of months. My question is how come it can be allocated to someone else and without notifying me. This is biggest issue because of the following:

1. My car loan details are linked to the account
2. My adhaar details is associated with it
3. My bank details are associated with it
3. My whatsapp details are associated with this account as well

This is biggest concern to my privacy and i am really worried about it

Complaint of Missing Airtel Sim Card

My mobile No. is [protected]. I have lost my SIM card last few days. Please deactivate the SIM immediately, so that the same cannot be misutilized by some third persons and I requested to you please issue me new sim also with same number.

Regards,
Pinki.

When i select 3g/4g network in my phone the network is not stable there is always up and down of signals but when is set my sim to 2g network signal is stable. I think that it is my phone issue but when i insert jio sim 4g network are full and excellent, so it is your network problem please fix it or slove. So i can able to use my airtel sim at 4g network. Please slove this problem

On 22, 23rd june and i had recharged my account 4 times with rs.349 using my airtel app. All 4 times recharged was declined and the money was debited from my account. Again on 1st july i recharged for rs.90 airtel wallet, again the same thing happen. Now i am following up with the company for my refund which ideally should have taken 7 to 10 working days as it was confirmed to me on sms. It is almost a month now i haven't got my money in the bank nor in airtel wallet.
On mail they had committed to solve my issue by 19th july, now after following up for the whole day i am getting no reply from them.

In total rs1, 486 needs to be refunded to me by airtel and they haven't done this yet.

Dear sir/mam
I have used airtel 4g (Wi-fi) no. Is [protected] i got 4 months data free with 4g device, plan of 850 approx. But after 4 months they continued same plan with out any intimation and after generating bill worth rs 884 they start calling every day. I visited airtel office in hisar and requested them to wave off some amount as they not intimate even single time to continue my plan, after 2 days i had words with one of their customer care executive who assured me to wave off 400 in last bill cycle and 400 in current bill cycle and will make continue my plan of rs. 295 in which i will get 24 gb per month for next 6 months but they couldn't proceed their commitment as i was agreed. Please take proper action and let me know further step.

Regards
Sourabh gulati
Airtel no.-[protected]
Contact no-[protected]

[protected]
Is making me abusive calls since 19 jul 17 . i dont know how he got my number. But his behaviour it so abusive. I asked him not to call me again but he is still calling me. He called at least 150 times since yesterday & still not stopping
Please provide me complete information of this number. I tried to get rid of him by blocking but now he is threatening me to spread my number to others to disturb me

There is a persistent problem of call dropping, no signal and no internet connection in our school premises in bal bharati public school parwana road pitam pura new delhi 110034. The school is having more than 200 connecitons for staff members and everybody is facing similar problem of call dropping and no connectivity. Please resolve the matter at the earliest

Complaint about: airtel mobile bill (399 rs family plan); two numbers connected under it.
Airtel has charged isd calls in my mobile bill. No isd calls were made from my numbers but they had very well presented the charges with fraudulent call details. They have given details of the isd calls in itemized bill, but those all are fake as no such calls were made from my numbers. I have been extra charged for 3 isd call (360 rs). I never do any isd calls from my numbers.

I called there customer care on 14th july and the representative assured me to reverse the charges, saying that 200 will be reverted immediately and the rest will be reversed after 48hrs, as 200rs is maximum reversal limit for 1day (As per him). But nothing happened even after 72hrs. After which i again called customer care but this time they blatantly denied that no such reversal commitment was given from there side and also no such reversal will be done.
(Attached: snapshot of fraudulently charged call details)

Date on which imy brother (Ajay) purchased this plan - 18th june 2017 (Damage cover till up to inr 40, 000)
My mobile got damaged (Screen broke) and then i raised a claim on 5th july.
Claim number - 2129960
Mobile number - [protected]
Claim got rejected saying improper handling.
As per their add, same thing happened with my mobile, mobile slept from my hand when i slipped from stair case and got damaged.in their ad, they say don't worry your mobile is secure with airtel and in real practical scenario they reject it saying "improper handling". They are cheating their customer showing fake ads and doing fake promises.
Now when i called their customer care they saying this plan has been closed for prepaid. I have recording of phone calls with customer care guys. As per them this plan is closed for prepaid but still i am getting messages and calls from airtel to pay the premium.
This is real frustrating and mental torture.

I have been provided hd connected set top box and it was working for about a year. Now i faced a problem ie. Very frequently the display is off and unable to view the pgms. I raised a complaint with the service center vix. Milky way cell tech, chennai -600034. And their service personnel came and told the problem is in the remote and changed the remote free cost. On 17-82016. Even after changing the remote i cam across the same problem and the service from abvove center inspected and told that the problem is in set top box only and the set top box to be replaced. He also told that the since it is warranty period, and as the new set box is not available the same will be replaced as soon as the stock arrived. He also told that he will book complaint for this and keep a watch for the new stock. Now even after a long period say about 3 months the set top box not yet replaced. Since the warranty period is nearing by august 16 th, 2016 it is requested to replace the set top box immediately as the problem exists. Cus. Id. [protected]

Dear sir/madam, i bought a scratch card of rs 20. While i was scratching the card some of the pin number got invisible. I can't able to identify the numbers. So i request you to solve this problem. My scratch card serial number is [protected]. I contacted customer care but they said to contact to distributer but my residence is too long to reach there. So i request you to provide me the pin number.

Dear sir,

It has been more than 28 days from 22nd june 2017 to til date, my debit credit issue has not been resolved.

Even after submitting all documents for verification they asked for bank statement which i have made transition on airtel money account, that bank statement i have submitted which doesn't make any sense that i should submit my bank statement for verification.

After all, i am tired now to call customer care executive and senior supervisors and listen their excuses, i don't understand what is issue that it takes a month of time to activate the account. Hope u can understand i have transferred amount to airtel money do pay my utilities and bills which are due from from that time to till now.

Every alternate day i am calling to customer support and they are taking 48 hrs of time. Last time i had conversation with senior executive on 17 july at, they promised me within 48 hrs team will resolve the issue, but again i have called on 19th july their statement remains unchanged that within 48 hrs they will resolve the issue.

I want to say one more thing till the time, not even a single time any executive had tried to contact and update that what is the status of my case.

Requesting a feedback call back from your side on my registered mobile no - [protected].

And a humble request to resolve the issue asap on priority basis.