Airtel Complaints & Reviews

Jul 18, 2017

Updated by vipuls4 Service ticket Number as Follows:

77394439
77399556
77507675

Jul 19, 2017

Updated by vipuls4 Thank for your response.

Today again I called customer care to ask status of my SIM activation, they said we will not raise a complaint from here you need to drop a mail regarding your issue to nodalofficer.[protected]@in.airtel.com they will look into this issue.

I got shock by listening this resolution and answer from them.
If we not complain or tell the issue to customer care to resolve it then to whom should we approach? consumer court? ( Call reference ID: cdmnp[protected]).

Junior executive Said: Your document not uploaded in system. We can't raise a complaint from our end. because we not see you number details in system.

Senior Said : Your documents are uploaded in system and it shows active also. But we cant raise a ticket for this issue.

I need a resolution as early as possible. I got irritate by keep calling customer care. No one is giving proper info and now I loose the hope from customer care also after hearing this kind of response. Only consumer court left to help me out.

Please provide me the Estimated time to resolve this issue.

Jul 20, 2017

Updated by vipuls4 When I supposed to get it resolved. Please provide the updates with Activation of my SIM card.

Jul 21, 2017

Updated by vipuls4 Any updates on it.. still not having network on SIM

Jul 24, 2017

Updated by vipuls4 it not resolved yet. I received a call from Airtel person on last 21/07/2017 and he assure that SIM will get activate in next 24 hours. Don't know what airtel guys are doing. Seriously its not accepting. Even i checked with Airtel executive person who sits in my office premises, he said my airtel number is not reflecting in AIRTEL prepaid system.

Its really ridiculous. And this what you called a APANA NETWORK you are really fool your customer and people with your advertisement.

Jul 24, 2017

Updated by vipuls4 Airtel executive who sits in my office premises, he is also not looking into my issues on high priority. he knew that I am suffering from this network issue since last month.

Still he not taking action and steps to get it resolved by escalating the issue from his end. I took a PREPAID SIM from him only. I need an answer from you that why you keep a executive in office premises to help your customer to resolve their queries or just to do marketing of your PLANS. First try to provide a proper service. I have last option to file a proper complaint against AIRTEL. Like they force me to convert from POSTPAID to PREPAID. I loose my benifits in it. And still they are not activating my SIM CARD.

Jul 25, 2017

Updated by vipuls4 NO updates from Airtel. Good Going Airtel.

Jul 26, 2017

Updated by vipuls4 @KarishmaChauhan : When this issue is going to resolve. Any Idea.

Aug 01, 2017

Updated by vipuls4 What resolution you have shared with me?

Jul 21, 2017

Updated by Conroy Dsouza Airtel staff called yesterday urging me to convert my connection to postpaid. I sternly refused as postpaid does not fit in my budget. The executive asked for more time to come up with a solution.

Aug 01, 2017

Updated by Conroy Dsouza Appreciate airtel complaint handling. ARC accepted my uid for reverificaton.

Jul 18, 2017

Updated by Dhanpal Jain I have already been registered mobile number [protected] but not showing me balance amount of DTH TV I d [protected] bcz I am trying last week regularly but not showing my account balance

Aug 02, 2017

Updated by hirenanuvadiya my contact number [protected]

Jul 28, 2017

Updated by Aktharnawas My alternative mobile no. is [protected]. Please call after 6 pm.

Jul 28, 2017

Updated by Aktharnawas And moreover I didn't get any call from Airtel..

Jul 29, 2017

Updated by Aktharnawas It was really awful, they have returned my mobile with extra damage in display with dead condition. I suffered a lot. Finally all my data's were deleted. I request airtel, please don't make people to suffer.

Aug 08, 2017

Updated by Aktharnawas What details you want. I have given all the details. I didn't get any call from airtel. This is totally unfair.

Jul 18, 2017

Updated by rohitparihar28 Ha ek or baat ye complaint isly late ki gayi h q ki muje knowledge nahi tha k online complaint bhi ki jaa sakti h...muje aajj hi pata chala iske bare me or mene aaj hi ye kar dia

Jul 18, 2017

Updated by rohitparihar28 Agar app pe offer show ho rha h to pura benefit milna chahy nahi to isse app se hata do ...aap log q logo ko bewkoof bana rhe ho...isse apki company ki hi image spoil ho rhi h

Jul 24, 2017

Updated by rohitparihar28 Meri complaint pe abhi koi bhi action ni hua h...agar aisa hi rha to fr me aage or action lunga or isa bar bada action lunga...dhanywad

Aug 05, 2017

Updated by rohitparihar28 Mera dusra no. h [protected] or meri complaint pe abi b kuch action ni hua...ab to kuch krunga me...tum fraud logo ko dhokebazi krna bhula dunga

Jul 20, 2017

Updated by Kanelazarus Karishma,

I have received no response from your team. When i had called customer services, they had no idea how to proceed.So, i don't see any progress happening from your side.

Jul 27, 2017

Updated by Kanelazarus Hi,

Absolutely NOT. I have contacted Airtel and they have assured me that i will receive my refund. I have sill NOT received my refund. You have NOT contacted me, I had contacted you.

These are my contact numbers- [protected]/[protected]
Below is the email they had sent me.

Dear Mr. Kane Lazarus,

This is with reference to your communication dated 17th July 2017, wherein you complained regarding refund of airtel account number [protected].

This is to apprise you that we have already forwarded your concern to our concerned team to reissue the cheque of Rs. 500 and the same will get delivered to you within 10 to 12 working days.

If you have any further queries/concerns, please contact us at [protected]@airtel.com. We will make every effort to revert with a resolution as soon as possible.

Regards,
SALONI DARGAN
Customer Experience
bharti airtel limited

Jul 20, 2017

Updated by sasha1680 Why has airtel blocked my personal number

Jul 20, 2017

Updated by sasha1680 Airtel has now blocked all my personal numbers [protected] / [protected] I need solution to this why am I tortured and harassed

Jul 20, 2017

Updated by sasha1680 I have call record of Mr. Rahul who called to confirm that the disputed number has been closed and shut and infact Airtel has access payment.

Jul 19, 2017

Updated by Saviona Dear Airtel,

Even after repeated explanations and calls to your customer care with regards to this, I had an agent named Shiva visit us. And the sad part is he was informed that our landline is not working. Appalled by this miscommunication and bad services.

Please inform that our internet is not working and we don't have the adequate speed.

Saviona!

Jul 27, 2017

Updated by Saviona Dear Airtel

I wonder what resolution details have you shared. Till date no one has visited us for any resolution. This is not accepted. As per our telephonic conversation with airtel customer care agent Ms. Janaki on 10th June 2017, she promised resolution (change of modem within 20days) no one has come till date. And it is more than 45days

So please get this sorted asap

Aug 30, 2017

Updated by Saviona After persisting for long finally the modem was replaced with D link modem with good speed during 2nd week of august.

The speed indeed is great now.

Thank you

Aug 30, 2017

Updated by Saviona Refer my other complaint which is is still not resolved with regards to airtel digital tv refund of ₹1782.

Below is latest update and steps taken by a helpless customer.

{Updated by Saviona, Aug 30, 2017

It's been more than 4 months since the set top box has been taken away and we were promised a refund of ₹1782 on my credit card which was used to purchase the connection.
Last month airtel claimed via mail that amount was credited to my ccard on 31/5/[protected]@1847, which I denied.
They asked me to mail them all statements till date to verify that amount not credited.
In spite of doing so there is no reply from them.(ref pics)
I have made several calls to customer care to seek a reply and closure but no use.
Latest open complaints in this regard are 64863035 raised by Shubham and 64507119 raised by Rubini.
I am completely helpless in dealing with this and hence have decided to take below steps till issue is closed and I receive my refund.

"My airtel broadband outstanding amount for this month is ₹3066. I have decided to paid them only ₹1284 as on date post deducting ₹1782 towards my digital tv refund. As customers are being held to ransom, I found this one way to get back to airtel as let them sort it out amongst their departments."}

Once I get my refund from airtel digital tv for ₹1782, I would be paying the same amount as part of the bill. Else let both departments sort it out.

Jul 19, 2017

Updated by vishalvarma Have sent my mobile numbers in the message (one to one), please check.

Jul 21, 2017

Updated by vishalvarma Do you have any resolution here? Can you just activate the call diverts first? I'm missing out all important calls because of your bad quality network.

Jul 31, 2017

Updated by vishalvarma I'm sorry, the resolution you updated has not done any help to improve the network coverage at the said location. You can send your tech team to my residence and I will be happy to assist them to understand trouble faced by the consumers of Airtel.

Please note that the network coverage has not improved even 1%.