I have ported my number [protected] from tata docomo to airtel. But there is no signal in that sim and my old number has stopped already. I am not able take important calls and it is getting really frustrating.
Your associates are not providing any solution and all they keep saying is the database is not updated though sim is activated.
Please take the quickest action possible.
Airtel customer support has been notified about the posted complaint.
Verified Support
Jul 14, 2017
Airtel Customer Care's response Dear Customer,
This is with reference to your post, dated 13 July 2017 .
We would like to acknowledge that we are working to address your concern as soon as possible.
We will connect with you to get additional details, if required, to resolve the concern effectively.
You can also get in touch with us at [protected]@in.airtel.com
Regards,
KarishmaChauhan
airtel presence (airtel Customer, service team)
bhartiairtel ltd
Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Verified Support
Jul 16, 2017
Airtel Customer Care's response Dear Customer,
This is with reference to your post, dated 13 July 2017 .
We tried calling you multiple times to get additional details to enable us to address your
concern.
However, there was no response;we will appreciate if you could share your alternate contact details and convenient time to call for resolving your concern effectively.
Regards,
Rakesh Kumar
airtel presence (airtel Customer service team)
bhartiairtel ltd
Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Verified Support
Jul 19, 2017
Airtel Customer Care's response Dear Customer,
This is with reference to your post, dated 13 July 2017 .
We were waiting to receive your contact details to enable us to address your concern.
Since we have not heard back from you, we trust your issue has been resolved.
If you require further information / assistance, please write to us at [protected]@in.airtel.com
Regards,
Rakesh Kumar
airtel presence (airtel Customer, service team)
bhartiairtel ltd
Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Thanks for looking into this. I asked for my phone back from that person "Iftehar" but he denied to send my phone back. I don't have any idea that currently where my phone is. He is openly telling me to drop this matter as that will impact his image in business. How is his image more important than how badly my phone was been used? These people have accessed each and every application in my phone. I have no idea that how he opened my phone and accessed through everything and misused it. Most concerning is that I don't know if they are still misusing my phone or is it in safe hands now.
In my other complaint, the Airtel customer care said that it's not their part to look into this issue and he closed the case. Can I ask that how is it not your part of concern? How can you hire these kind of companies or people who are misusing the phones? I've been charged with money by Ola company and I don't know what else he has used in that. Phone is very private property of a person and this is how my trust was being broken!
Iftehar is not even giving the current status of my phone and he's just playing around! This is highest level of intolerance. The phone is my property and not theirs. They are using it in every way possible. Using OLA, reading all my mails, using my facebook, instagram, and all the other social networking account, my account, my money, my photos, and everything.
This person tells me "madam you are not trusting us at all". How would I trust someone after they have done all this with my phone? He's behaving very unprofessional and taking all this matter very easy and he's not even caring that my privacy was invaded to the highest extent.
Can you please take a serious action against Iftehar and the person who has misused my phone?