Airtel Complaints & Reviews

Dear service team,

Hi, this is amit kumar from new delhi having airtel prepaid connection no. 0091-[protected]. I lost my mobile yesterday night from lucknow, hence, i want to request the airtel team to please block this sim card.
Tell me about process of issue of new sim against same mobile number. Block my sim immediately right now. I will not responsibilities regarding the same.

Aug 27, 2017

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Jul 16, 2017

Airtel Customer Care's response Dear Mr. Kumar,

This is with reference to your post, dated 16 July 2017.

We are keen to resolve your concern; however, we will require your alternate contact number and convenient time to call for resolving your concern effectively.

We look forward to receive the required details.

Regards,

Rakesh Kumar
airtel presence (airtel Customer, service team)
bhartiairtel ltd

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Address: 641020

Dear sir
This is srinivasan r from coimbatore tamilnadu cirlce. I have used my airtel no [protected], sim no :[protected] since more than an year for multiple intra and inter networking and social communicational purposes. It showing "no service" for more than 3 months. I want to retrieve all my contacts back and communicate as usual. Plz guide me for this issue at the earliest

Thanks for your time and consideration
Sincerely
Srinivasan r
Coimbatore

Aug 20, 2017

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Jul 16, 2017

Airtel Customer Care's response Dear Srinivasan,

This is with reference to your post, dated 15 July 2017.

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at [protected]@in.airtel.com

Regards,
Rakesh Kumar
airtel presence (airtel Customer, service team)
bhartiairtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
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Verified Support

Jul 19, 2017

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 15 July 2017 .

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at [protected]@in.airtel.com

Regards,
KarishmaChauhan
airtel presence (airtel Customer, service team)
bhartiairtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

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Address: 603305

My Airtel DTH Service number is[protected]. I want to change my registered mobile number from [protected] to [protected].

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Address: Gurgaon, Haryana, 122015

Website: www.airtel.in

I work in heromotocorp and i know how a customer is important for any company or any service provider.
Chronologically :
1:i raised my complaint on 8th june and i got a call from your executive (Ms. Neha) and my complaint was not resolved
2:my complaint was closed giving the reason that there was no response from my side
3. I have reopened the complaint on 15 or 16th of june where your team has visited my office and did something which in turn was not able to resolve my complaint
4:and then i recalled your customer care and they reassured me to get my complaint resolved in so so days
5:on 9th of july i called another time as if i was free for airtel and had no other time to get to, and they raised another complaint
6:the shocking thing is this that when i called today, i got to know that my complaint of 9th july has been closed saying that there was no response from my side on 11th of july and your team has called me thrice and i did not pick a call:

I want to mention to you that on 11th there were 3 calls from your side: 1st was around 10:50 (From delhi office saying that my complaint has been registered and i would get the result after 2 days)
2nd was around 13:00 (From subramaniam, bangalore office) and he also told me that my problem would be resolved within 2 days and lastly at around 14:50)
I even have the recordings with me, if you want to post it i would be happy to do that for at least showing the higher authorities that your lower subordinates are doing nothing but just making a mockery of a customer.

I want to mention you all that i won't pay a single penny to you guys because my complaint has been opened since 36 days and you do not deserve to get a single of it for the services that you are providing to your valuable customers.
And if it does not end it at this point if you want a money minded reason for not barring my services i would love to tell you that i have been paying 1900 on an average per month and in total, i have paid roughly ₹15000
Now you can calculate how valuable i am for your company.

Name: abhishek khurana
Mob: [protected]

Aug 22, 2017

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Jul 16, 2017

Airtel Customer Care's response Dear Mr. Khurana,

This is with reference to your post, dated 15 July 2017.

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at [protected]@in.airtel.com

Regards,
Rakesh Kumar
airtel presence (airtel Customer, service team)
bhartiairtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
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Verified Support

Jul 19, 2017

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 15 July 2017 .

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at [protected]@in.airtel.com

Regards,
KarishmaChauhan
airtel presence (airtel Customer, service team)
bhartiairtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
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Address: Mumbai City, Maharashtra, 400020

Website: www.airtel.in/airtel-secure

Airtel secure : service request # 2124359

My mobile phone got damaged accidentally but i was already a customer of airtel secure so i went for claim process.

I registered for airtel secure claim on 3rd july 2017. After some emails and follows ups i sent my device to airtel sucure.

Airtel secure is a complete scam. After sending my device and all the documents, all i get after 10 days is this message "we regret to inform that your device claim has been rejected by the insurance company due to improper handling | no proper care of handset has been taken by insured to safeguard the property.".

Airtel, please fix this up.

Airtel customer support has been notified about the posted complaint.

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Address: New Delhi, Delhi, 110059

Dear sir,
I am unable to make any call on any number from my airtel [protected] though incoming is fine, internet service is fine.
I have mailed to airtel services regarding the issue. Day before yesterday they said they will look into the issue. So far no relief. 198 or 121 is utter time wastage, not even getting an option to talk to customer care executive.

Aug 27, 2017

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Jul 16, 2017

Airtel Customer Care's response Dear Ms. Kaur,

This is with reference to your post, dated 15 July 2017.

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at [protected]@in.airtel.com

Regards,
Rakesh Kumar
airtel presence (airtel Customer, service team)
bhartiairtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

Verified Support

Jul 19, 2017

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 15 July 2017 .

We tried calling you multiple times to get additional details to enable us to address your concern.
However, there was no response.
We will appreciate if you could share your alternate contact details and convenient time to call for resolving your concern effectively.

Regards,
KarishmaChauhan
airtel presence (airtel Customer, service team)
bhartiairtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
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Address: 208010

Hello!
I hereby mohd aquib jamal want to state that i have lost my phone on 18th june 2017 and in that i'm using the service provider of airtel. So for that re-issue of that number which is [protected] i had visited so many times to the nearest office but still i didn't get that number. For that number i have also mailed to the ceo of bharti airtel company and on behalf it i received call from the company that i will get the number before 12th july 2017, and today is 15th july 2017 a month has been passed but still i didn't receive it yet. That was my business number. And they didn't response properly, i'm tired of being asking for that number.
Regards - aquib jamal
Alternate no' [protected]

Aug 24, 2017

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Jul 16, 2017

Airtel Customer Care's response Dear Mr. Jamal,

This is with reference to your post, dated 15 July 2017.

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at [protected]@in.airtel.com

Regards,
Rakesh Kumar
airtel presence (airtel Customer, service team)
bhartiairtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

Verified Support

Jul 20, 2017

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 15 July 2017 .

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at [protected]@in.airtel.com

Regards,
KarishmaChauhan
airtel presence (airtel Customer, service team)
bhartiairtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
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Address: Chennai, Tamil Nadu, 600059

I opted for airtel broadband 3 months back it was going good for couple of weeks then the problem started internet gets dropped i raised a complaint which was resolved in 2-3 days then it was working fine with few disconnection issues again after a month i had same problem for which they told me that it's cable and dp box fault which was resolved after 6 days for which they gave some waive.
After couple of weeks again i got same issue and i raised a complaint last friday and next day a technician visited my place and told me that it's cable fault and it'll be resolved in 2 hours after that no one contacted me, after 3 days i contacted them and told them that i'll cancel my connection if it's not going to be resolved next day but it wasn't then by friday i called them again and my call was transferred to cancelation team where a lady confirmed me that she'll call me back in 30 mins and she did the same and told me that they'll be resolving it by 4 pm but i never got a call till 8pm.
Again i reached airtel and opted for disconnection after 20 minutes of conversation.
Today i got a call from resolution team and she told me that she is responsible and it'll be resolved by today and asked me to retain, she also informed me that i need not pay for 15 days as a waiver but till now i dint receive any call from technician.. I was really pissed off and i requested for disconnection again for which i dint get any proper answers and she told me it'll be disconnected in next 7days.
It's my worst experience with airtel i had been using bsnl for past 7-8 years i have never been in a situation like this.
These people never worry about customer satisfaction and never keep their promises.
I'll never ever recommend airtel to anyone anyone it has costed my so much time and money in last one week.

Aug 27, 2017

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Jul 27, 2017

Airtel Customer Care's response Dear Yugesathya,

This is with reference to your post, dated 15 July 2017.

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at [protected]@in.airtel.com

Regards,
Rakesh Kumar
airtel presence (airtel Customer, service team)
bhartiairtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

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Address: Angul, Odisha, 759122

Today means on dated 15/07/2017, i recharged on my mobile rs 246 that to be after see the offer in message but after recharge i have unable to got that offer, they provide me only a normal pack of 900mb data only where 1 gb data is on rs 96 only. So after a long conversation with the customer care executive finally i refuse to got my actual offer. I think, i lost my all money and i think there is no way to got my actual offer or my money too. So shame on airtel... And ready to porting my number.

Aug 27, 2017

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Jul 20, 2017

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 16 July 2017 .

We are working on your concern and would require some more time to resolve it. We shall keep you updated of the progress.

You can also get in touch with us at [protected]@in.airtel.com

Regards,
KarishmaChauhan
airtel presence (airtel Customer, service team)
bhartiairtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

Verified Support

Jul 27, 2017

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 16 June 2017 .

We tried calling you multiple times to get additional details to enable us to address your concern.
However, there was no response.
We will appreciate if you could share your alternate contact details and convenient time to call for resolving your concern effectively.

Regards,
KarishmaChauhan
airtel presence (airtel Customer, service team)
bhartiairtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
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Address: Mumbai City, Maharashtra, 400034

Website: [email protected].

Respected sir,

Please kindly know a bill amount is 2300 i am already paid 1500.00 but i dont get bill details my airtel no. [protected]. Then mr. Rohit saxena form airtel call my alternate no. Ans he said which bank paid bill and debit card no. He said debit card no. Why is necessary. Please look this matter. And proper reply.
Thanks & regards
Sandesh

[protected]
[protected]@gmail.com

Aug 28, 2017

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Jul 16, 2017

Airtel Customer Care's response Dear Sandesh,

This is with reference to your post, dated 15 July 2017.

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at [protected]@in.airtel.com

Regards,
Rakesh Kumar
airtel presence (airtel Customer, service team)
bhartiairtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
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Jul 17, 2017

Updated by [email protected] Dear Sir,
I am waiting your bill details and thanks for viewing this
once again said plz activate my airtel no. [protected].i hope this you take prompt action.
thanks & Regards
Sandesh Chakor
Add : - 479/98 Jariwala chawl,
Sane Guruji Marg
Tardeo Mumbai :400034
Contact :- [protected]

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Address: Mumbai City, Maharashtra, 400034

Website: [email protected].

Respected sir/madam

As per your email my post paid mobile no. [protected] deactivate back 2 months. I am not use this sim but you are directly said payment of rs.2300.00.
Please send my airtel summery of my calls. And pleas know the exact amount of my mobile no. Today i am paid to my airtel bill but outstanding 2300.00 this is not fare payment. Please rectify my payment amount and activate my account.
Sir, i am also paid 1500 rs. From online payment and reference is[protected].
Please treat this urgent & oblige.
Kindly look in this matter & resolve.
Thanks & regards
Sandesh

Alternate contact no. [protected]

Aug 19, 2017

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Jul 16, 2017

Airtel Customer Care's response Dear Sandesh,

This is with reference to your post, dated 15 July 2017.

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at [protected]@in.airtel.com

Regards,
Rakesh Kumar
airtel presence (airtel Customer, service team)
bhartiairtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

Verified Support

Jul 19, 2017

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 15 July 2017 .

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at [protected]@in.airtel.com

Regards,
KarishmaChauhan
airtel presence (airtel Customer, service team)
bhartiairtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

Jul 20, 2017

Updated by [email protected] Dear Sir
I did not get any information please activate my mobile no. [protected]
its a request please help us.

thanks & regards
Sandesh

Jul 24, 2017

Updated by [email protected] Respected sir/madam
As per your call i am going to mumbai central airtel store but ther are not proper reply mr.vipul gada.and say your airtel no did not activate.
Please get proper reply and confirm avtivate my no or not.
I am also paid full amount of postpaid bill of rs.2300.00
Please look in this matter.
Please treat this urgent & oblige.
Thanks & regards
Sandesh
Please contact ulternate no. [protected]

Jul 24, 2017

Updated by [email protected] Please contact...
[protected]

Jul 27, 2017

Updated by [email protected] Respected Sir/Madam

what is this still pending my airtel no. [protected] is not activate.
and ia am going to airtel store but they said did not activate your airtel no but airtel customer care executive Samruddhi madam is says your airtel no definitely activate. please look in this matter.
PLease help us.
Thanks Regards
Sandesh
contact No. [protected]

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Address: 600033

Website: www.airtel.in

Regarding refund issue

I paid money for new broad band connection and no feasibility in our location. So we applied for refund.. Then i got a cheque with mistaken in name.. So am unable to claim cheque amount.. So we request u for change the name in cheque and send again..

For that name change option they send procedure further name was corrected to sreeramdas subramanyam.. For claim the refund we need a new cheque with corrected name..

I have sent lots of mails regarding the issue.. Lost patience.. Please look in to this case solve as possible..

Airtel account number: [removed]
Registered mobile number:[removed]

They wantedly send incorrectly named check.. And they are cheating people..
Totally it has been completed 45 days from which i paid..
Every time different people calling and seeking another 5 days for resolving issue.. Not one solved it.

Worstest network and customer care.. I never encourage airtel to others.
Not responding properly at all

Airtel customer support has been notified about the posted complaint.

Verified Support

Jul 16, 2017

Airtel Customer Care's response Dear Customer,

This is with reference to your post, dated 15 July 2017.

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at [protected]@in.airtel.com

Regards,
Rakesh Kumar
airtel presence (airtel Customer, service team)
bhartiairtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

Verified Support

Jul 27, 2017

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 15 July 2017 .

We tried calling you multiple times to get additional details to enable us to address your concern.
However, there was no response.
We will appreciate if you could share your alternate contact details and convenient time to call for resolving your concern effectively.

Regards,
KarishmaChauhan
airtel presence (airtel Customer, service team)
bhartiairtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

Jul 30, 2017

Updated by Sivasai Sriramdas [removed]

Aug 20, 2017

Updated by Sivasai Sriramdas i got a call from airtel that asusal they are going to solve the problem in 5 days...still it is pending

can u call again regarding this

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Address: Hathras, Uttar Pradesh, 0000

Website: [email protected]

Please sir Mera acount blockd usko unblock krwana hai

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Address: Jammu, Jammu and Kashmir, 180015

I did a recharge of rs. 1000 to a wrong number by mistake through patym, the patym team asked me to speak to the airtel customer care executive but when i tried to the contact them at 121, 198, [protected] etc. There was no option of speaking to the executive i literally tried very number provided on google but no response.. Not even a single zonal /nodal officer cared to answer the calls.. Highly disappointed by airtel service...

Aug 23, 2017

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Jul 16, 2017

Airtel Customer Care's response Dear Customer,

This is with reference to your post, dated 15 July 2017.

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at [protected]@in.airtel.com

Regards,
Rakesh Kumar
airtel presence (airtel Customer, service team)
bhartiairtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

Verified Support

Jul 23, 2017

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 15 July 2017 .

We tried calling you multiple times to get additional details to enable us to address your concern.
However, there was no response.
We will appreciate if you could share your alternate contact details and convenient time to call for resolving your concern effectively.

Regards,
KarishmaChauhan
airtel presence (airtel Customer, service team)
bhartiairtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

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V

Vishal Karve

from Bengaluru, Karnataka

Jul 17, 2017

I have also faced the same issue.

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Address: Vadodara, Gujarat, 390009

Website: www.maktelpower.com

We, ms maktel power limited, 659, gidc estate waghodia, vadodara are having a cug conenction with airtel. From last one month we are trying to have portability to vodafone, but somehow our request has been rejected due to mismatching of our authorised signatory. We corrected the signature as per our documents submitted to airtel company at the second attempt. But then it was rejected as some outstanding amount was due. We paid the amount and got the acknowledge through sms. So then we again applied for portablity, but again it was rejected for signature of authorised signatory.
We request airtel to look into this matter urgently and clear our application as soon as possible

Aug 21, 2017

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Jul 16, 2017

Airtel Customer Care's response Dear Rajendra,

This is with reference to your post, dated 15 July 2017.

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at [protected]@in.airtel.com

Regards,
Rakesh Kumar
airtel presence (airtel Customer, service team)
bhartiairtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

Verified Support

Jul 19, 2017

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 15 July 2017 .

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at [protected]@in.airtel.com

Regards,
KarishmaChauhan
airtel presence (airtel Customer, service team)
bhartiairtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

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R

Rajendra Lalchandani

from Vadodara, Gujarat

Jul 18, 2017

Dear Mr. Rakesh,
Airtel Service team

Please update us on the status of our complain registered. What process is going on for our porting from Air tel to Vodafone. Please close the matter immediately and inform us.

Reply

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Address: Bangalore, Karnataka, 560001

Website: www.airtel.in/HD_Digital/TV‎

Airtel dth account number [protected].

Yesterday, i logged into airtel website to pay my dth charges. Account showed my monthly package is 677. I therefore paidpaid my monthly charges online via airtel website. Immediately my dth got activated.

Today morning again, it is stating my account has insufficient balance. I spoke to 3 customer service representative; got 3 different versions and all 3 calls were hanged by the customer care representatives.

Customer service rep 1 - told me airtel backend team has activated a quarterly subscription from the backend — i asked him how can you do it without customer's consent. He said he cannot do anything as it has been done by the backend team.

Customer service rep 2 - tried explaining the package but, when i insisted on sticking to the existing package and want my services resumed right away. He asked me to hold the line and disconnected the line after 19 minutes

Customer service rep 3 - asked him to connect the line to supervisor. Supervisor disconnected the lie stating she cannot hear the customer voice

I want my services resumed now. Who will compensate me for the issues i have faced becuase somebody at airtel chose to change my package without my permission.

These companies get away with these kinds of issues either giving false information or giving reasons like facing technical challenges. Eventually, it's the consumer who faces the burnt. I want you to penalize airtel for changing customer information without customer's consent, lying and trying to mislead customer by giving technical jargons.

Best regards,

Mohsin mohammad

Aug 19, 2017

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Jul 16, 2017

Airtel Customer Care's response Dear Mohsin,

This is with reference to your post, dated 15 July 2017.

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at [protected]@in.airtel.com

Regards,
Rakesh Kumar
airtel presence (airtel Customer, service team)
bhartiairtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

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Verified Support

Jul 19, 2017

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 15 July 2017 .

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at [protected]@in.airtel.com

Regards,
KarishmaChauhan
airtel presence (airtel Customer, service team)
bhartiairtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

View replies

M

Mohsin Mohammad

from Mumbai, Maharashtra

Jul 15, 2017

Yesterday, I logged into Airtel website to pay my DTH charges. Account showed my monthly package is 677.
================
DTH Account [protected]
ACCOUNT BALANCE
-Rs. 32.90
SUBSCRIPTION CHARGES
Rs. 677.00/month
Inclusive of basepack and Add-ons rental
BASEPACK
Mega 63 Hd Hd Delhi

=======================

I therefore paid my monthly charges online via Airtel website. Immediately my DTH got activated.

Today morning again, it is stating my account has insufficient balance. I spoke to 3 customer service representative; got 3 different versions and all 3 calls were hanged by the customer care representatives.

Customer service rep 1 - told me Airtel backend team has activated a quarterly subscription from the backend --- I asked him how can you do it without customer's consent. He said he cannot do anything as it has been done by the backend team.

Customer service rep 2 - tried explaining the package but, when I insisted on sticking to the existing package and want my services resumed right away. He asked me to hold the line and disconnected the line after 19 minutes

Customer service rep 3 - asked him to connect the line to supervisor. Supervisor disconnected the lie stating she cannot hear the customer voice

Customer service rep 4 - Took 30 minutes for the call. Kept telling me that his senior my plan to the previous one (monthly) and transfer the funds back to my account. Then he stated that his senior was busy. He will get it done in next 30 minutes

Customer service rep 5 - He stated that he can change the package back to monthly but cannot refund the funds to my account.

I WANT my monthly package and my services resumed NOW. It should reflect the amount I paid for.

Moreover, who will compensate me for the issues I have faced becuase somebody at Airtel chose to change my package without my permission.

These companies get away with these kinds of issues either giving false information or giving reasons like facing technical challenges. Eventually, it's the consumer who faces the burnt. I want you to penalize Airtel for changing customer information without customer's consent, lying and trying to mislead customer by giving technical jargons.

Best regards,

Mohsin Mohammad

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Address: 600079

Website: airtel.in

My airtel at home for number[protected] ha snot been working since februrary and i had requested for fiber connection thinking it will start working except its not and i have told them to disconnect an they keep calling me 10 times asking for money for service which doesn't work and and they want me to pay close to 10000 rs as a charitable amount and i have emailed airtel and called service no and told close to 100 service guys telling...

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Address: Nawada, Bihar, 805104

This is md rahmat ullah mobile number
[protected] is showing registration fail why i don't know please help and register it

Regarding any quarry please contact undersign through mail or, gsm.

I hope to hear from you soon.
Thanks & regards,
Mohammad rahmat ullah
M/s jonghap elect & mech - abu dhabi
Gsm: +[protected] /+91-[protected] /[protected]
Email address: [protected]@gmail.com
Skype id: rahmat0223

Aug 27, 2017

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Jul 16, 2017

Airtel Customer Care's response Dear Rahmat,

This is with reference to your post, dated 15 July 2017.

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at [protected]@in.airtel.com

Regards,
Rakesh Kumar
airtel presence (airtel Customer, service team)
bhartiairtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

Verified Support

Jul 23, 2017

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 15 July 2017 .

We tried calling you multiple times to get additional details to enable us to address your concern.
However, there was no response.
We will appreciate if you could share your alternate contact details and convenient time to call for resolving your concern effectively.

Regards,
KarishmaChauhan
airtel presence (airtel Customer, service team)
bhartiairtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

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My number is [protected], i had came a call from mnp department in which they offered me an offer of (1gb data /day and unlimited calling for 70days)
Because of that i cancelled the port in in other operator.
But when offer was not activated i called in customer care my call had been transferred to senior executive supervisor vaibhav atak, i requested him to arrange call back from mnp team, but refused to take complaint and used some abusive words ended call.
I did not expected such type of service from airtel executives, airtel executives not provide any information when you call in help desk,
Airtel mnp department offers bluff and fake offers to hold or to port in in airtel and when time to credit offer they said that there is no such offer offered by us.
Even you are not able to contact on the numbers from which department call you.

Aug 30, 2017

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Jul 23, 2017

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 15 July 2017 .

We are working on your concern and would require some more time to resolve it. We shall keep you updated of the progress.

You can also get in touch with us at [protected]@in.airtel.com

Regards,
KarishmaChauhan
airtel presence (airtel Customer, service team)
bhartiairtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

Verified Support

Jul 30, 2017

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 15 July 2017 .

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at [protected]@in.airtel.com

Regards,
KarishmaChauhan
airtel presence (airtel Customer, service team)
bhartiairtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

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Address: Bangalore, Karnataka, 560070

You guys are a bunch of cheats. You claim something n you don't stick to your words
You had promised me to give a month free connection n now you're charging me for that
Please disconnect the connection n I'm not gonna pay a single penny. You guys are cheating your customers

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