Airtel Complaints & Reviews

Dear sir,
My daughter miss ruchira choudhury a student of final year b. Tech of kiit university patia bhubaneswar. She is having one prepaid mobile bearing no. [protected] issued by air-tel authority at the time of her admission in the year 2014, which is still in operation.
Now, she requires a sim verification certificate from the service provider for police verification vis-a-vis issuance of passport.
Please send it to me via e-mail : [protected]@yahoo.co.in or
[protected]@rediffmail.com
Matter urgent
Dhurjati choudhury, f/o ruchira choudhury

Since the day of installation, my airtel wifi is getting frequently disconnected. The customer care/technicians are dragging the issue too much unnecessarily. They promised to send a technician every time they call me, but nobody arrives. It has been about 2 months till now and i still have the problem. Also, they promised on phone that the router they will provide will give wifi to our entire house. But, the radius of the wifi is very limited. Now, they deny their promise about the radius.

The technician that came for service told that "nobody is ready to come to my house to solve the problem because they feel that the problem doesn't exist". 3 of my complaints were wrongly closed with the reason "problem solved" without my consent.. I have paid inr 2415 as an advance for 3 months. I want to claim a compensation of inr 500000 so that no other customer would face this agony in future. At least one person, for every 2 days, has called me about the problem and i spoke to them. Also, i updated them the daily status via mail.

The customer care people say that they are trying to solve the problem but blame my unavailability at home during the weekdays. They have wasted 2 months of time and now ask me to stay home without going to the office. This is ridiculous. There are a lot of other irrational things they have done. I can provide proofs of everything in a meeting.

I have raised a consumer complaint already in http://consumerhelpline.gov.in. but, the airtel agent wrote his explanation as below and closed the complaint.

"customer's complaint regarding poor network coverage and connectivity issue. As checked, partial network coverage area and the best possible network as on date. Feedback taken on low coverage, address noted and forwarded for future planning. Tried to contact the customer on call but there was no response. Customer not contactable. Case closed."

I am surprised to see this reply but am unable to reopen the complaint. I am sure he/she may not have tried to know anything about my problem but are just escaping. I am shocked about how a company can close a consumer complaint in the first place. I have also approached the airtel office and submitted a hand written complaint.

If this complaint is closed by stating any of such lame reasons, i would take to the social/tele/print media and question the reputation of the company by publishing the facts.

I have called customer care on 6th july 2017 regarding the payment i have made, which is rs.18243 instead of rs.1823, i was not given proper instruction and later on enquiry on 7th july only i came to know that i had to send mail to 121 for the refund which was not mentioned on my previous days call. Later on i got mail by 8th july that refund amount will be credited within 4 working days. Today upon call customer care people are telling again i need to wait 7 days for refund. And my complaint was taken only on 8th july even after raising concern on 6th july. I'm in need of immediate bank transactions to be done and running out of money.
Kindly do the needful at the earliest and proper action for the negligence.

Hi team,

I requested airtel to port my present number to airtel karnataka, but no progress is happening after taking documents and no updates is getting from any service executives. When i called them, their phones are busy and they are not calling me back. Any way how this can be sorted out?

I already have 2 sims of airtel with no use for the same porting purpose.

I would not prefer anyone later to go for airtel if this is the service providing

Respected sir/madam,

Very poor airtel mobile signal/network — 2g & 3g & 4g at my home in center of bangalore city.

Not able to receive calls / not able to call anyone for the last 1 year. Please help me...

Pin: 560034 (Complete address given below)

I have been facing the week/poor quality of airtel mobile signal strength at my address for more than 1 year now in center of bangalore city. I am the user of airtel broadband, airtel digital tv, postpaid, prepaid for more than 10 years now. But recently due to very low signal at my house, i disconnected my postpaid connection (Postpaid data card no: [protected]) due to this very poor signal strength of airtel at my home. Please install the airtel signal boosters asap near to my area/house. Otherwise i am thinking to move away from airtel. All of my relatives/friends/colleagues complaining me that they are not able to reach my mobile always due to bad signal. Please help me!!!

House address:

No. 176, 1st floor, 2nd avenue,
Teachers colony,
Koramangala 1st block,
Bangalore - 560034.
Land mark: behind ganapa indane gas agency.

Mobile: [protected]
Alt mobile: [protected]

Thanks,
Balasubramanian cinnusamy

Plz call me 399 pack is not work in my [protected] after one day mene kal 399 bahubali pack karaya tha jisme kal muje 1 gb mil gayi par aaj nhi mili plz solve my problem mene costumer care call bhi ki 198;121 dono par call bhi ki par kisi officer se bat nhi ho payi so plz help me and solve my problem i think bahubali 399 pack is fake pack very poor service?

Hi there,

I am Pranav Jani. Due to loss of the mobile, please block the simcard of the phone number :[protected]

Please send me the confirmation on[protected]

Thank you.

Regards
Pranav Jani

Dear sir,

My boss mr. D. K kansal has using a airtel postpaid no [protected], he came today from his home to office by metro, at rajiv chowk metro station somebody stolen his phone, so that kindly block the sim right now so that nobody can misused his number.. This is the second chance he lost his phone in last 1 month. Kindly block the sim on temporary basis at your earliest possible.

[protected] i m using this no since from last few years but now a days airtel signal quality down even from yesterday i m not getting any signal at all (No service only)
As i have registered this no on multiple platforms so they people are not getting me on the time because my no is out of service. And what if you have registered your no for online banking, can't even access my account for online purpose because of this no service kind of things from airtel...

I upgraded my sim from 3g to 4g yesterday evening. According to the delivery guy (Who delivered the sim to the address i mentioned in the request), the 4g sim should have been activated within 30 minutes after putting it into my mobile. But that didn't happen. It still shows "no service".
As mentioned in the message sent by airtel customer care, i sent the message sim to 121.
Please let me know the correct procedure to get my 4g sim activated.

I am airtel maharashtra prepaid subscriber and on 10th july, i tried to recharge my mobile no with rs 399. I had tried to recharge it through my airtel app and using my airtel payment bank account. The money was deducted from my payment bank account (Trx id[protected] but airtel says recharge was not successful as airtel payment bank declined the payment! (Trx id[protected]
Now since last 3 days, i am trying to raise the issue with both, airtel and airtel payment bank. And each one is pointing finger towards other, harassing me and looting my money!

Hi, we have airtel broadband connection for last 7 years acxount number is.[protected]. We have issue with modem and contacted customer care few months back to disconnect. They informed that in couple of months we are upgrading the lines and would proivde an alternate modem. We reached airtel after this upgrade and they are now saying we need to pay around 1500rs for the modem. If it is the case, when i requested for disconnection why should they provide. A wrong promise of providing alternate modem. I am not happy with this kind of false promise from reputed company like airtel.

Mobile number - [removed]
Today i'm going to recharge of rs 349 for my family member number through my airtel app but after clicking on best offers of that particular number, recharge done on my number instead of family member number. What the hell my best offers are showing below any other number? I don't want recharge on my number so kindlly deactivate the same pack & refund the amount to my balance or my airtel money account. I did a very big mistake by updating ur poor my airtel app kindly do the needful as soon as poosible otherwise i will take this issue with higher authority.

Regards,
Rahul aggarwal
[removed]

I have recharged my airtel number with 399 /- (Per airtel app 1gb/day-70 days), and its not giving 1gb/day as promised. My data expired after first 1gb usage and they are giving 28 days validity instead of 70 days, nor they are giving 1gb data/day, its only one time data of 1gb for 28 days, its my mistake to choose airtel when jio is fulfilling their promises.

I opted for 4g lte 999 data plan with 10 gb data, in november i requested for an additional data for the same billing amount. Your cx executive suggested and gave an offer of 20gb for same price. I was happy and things went really well.

When i saw the bill for last 2 month, i was shocked to see the bill amount is around rs.1500+. When i called your customer care to complaint i got to know that was an offer for only 3 month.

My question here is even if the offer is only for 3 month, on 4th month before activating this plan why was this not inquired with me whether i opt or not??
I would have definitely cancelled the plan if is for 1500. I requested to have the plan only for 1k and not more than that.
Please check and rebate the extra billing amount from my bill. I will pay my pending bill and continue with airtel service only if you guys discount whatever you charged extra without my knowledge.

Im unable to activate my new port in no. On calling 59059 bcos its communicating thst u r not dialling a valid no. All my calls r stpped pls respond earliest im dialing 59059 but its not being connected neither can talk to any representative to convey my complaint bcos its not being connected to any representative pls sort out the problem my alternative no. Is [protected]

I had a word with airtel number of times regarding signal issue and issue was still in worst condition. The same thing i have mentioned in complain no.[protected]Complain date 12/feb/2017).
I have also shared my location (Airtel open network) through link as mentioned in message in airtel. If i am changing my phone setting in “auto” only getting 2 signals in phone and if doing setting in 2g/3g at that time getting signal 4 or 5. However if getting signal 3 or 4 than voice quality is too bad.

Dear airtel executive

I taken 499 plan, ur executive told will get bill around 600 per month, but iam got around 1100 above, already complained once but same again getting more bill

So please call me and resend bill

My email also wrongly typed ur executive, current mail id [protected]@tvsts.com, cell no [protected]

Plzz give me call history of my airtel number it's very urgent emil i'd [protected]@gmail.com. I have some family problem that's why iam urgently need july first to till date call history plzz help me plzz give me a call history plzz it's my request i want this history now it's my request it's very urgent that's why plzz help me ur only one to. Help me that's why

Hi
i am aakash singh panwar
i have wrongly booked a connection of artel dth instead of recharge of my previous connection the order no 18627016 customer id [protected].
so please cancel my request for new connection. and refund my amount
thanking you
Aakash singh panwar