Airtel Complaints & Reviews

I am not receiving sms from irctc booking details, bank otp, bank transaction sms for the past 2 months. I have complained to airtel two times but they have closed complaints without solving the problem. After seeing all the above complaints i understand that this is being done by airtel to haress consumers. Whenever i lodge complaint they try to blame irctc or bank and ask us to check with them. I asked them how suddenly one fine day irctc, bank stop sending the messages and i told them this is the issue of airtel. Such type of attitude from airtel customer care means all may have to think of changing to some other network. My no [protected]

Hi all,

This is anil using airtel postpaid sim with "[protected]" from couple of years.

Had many issues with airtel billing, network, & customer service etc.. But i hv not escalated or highlighted this issues on any social sights.

Now i had a internet usage issue reporting from past 20-25 days no proper response. Hence, call cc to check the status.

This is a high time the advisor deepak previously mohan lot many from cc team dare to disconnect the call on my face without giving any resolution. Is this the service we should get being an corporate user of airtel.

Being the customer we have all the rights to talk to the supervisors, manager's if they are unable to resolve next level we have all the rights to talk to company ceo. But wn i ask deepak to transfer the call to his supervisor he disconnect my call on my face. Not only he couple of the advisor did the same.

My request is someone from higher level has to check all my call recordings and give me a callback and let me know what action you guys have taken against the advisors.

If i don't get any response within today eod i ll take dz from my end.

—
Thank you,

Regards,
Anil kumar.

Hi,

First my issue is that i called more than 10 times to airtel to resolve my issue and every time they said senior manager is busy and he cannot take your call. This happens to me more than 5 times. Finally, i got in touch with him after trying for more than 20 days and he promised that my issue will be resolved in 3 days and they will call and confirm. Nothing happened even after 10 days.

Secondly they said they will call back but never got any call from them. This also happens more than 6 times. Once, i ask call center guy that i am waiting until you don't connect me to senior officer. He put my phone on hold for more than 20 mins and no one came back to talk.

I totally got irritated as i called them more than 10 times for this issue but there is no response from them.

My issue is that firstly i paid 5000 for my yearly pack but then later i paid another 500 for activating my hd. On phone they confirm it will be done but the same was not activated even after 6 months and i ended up paying additional 1500 for hd pack. I realized this when my balance went zero.

I fed up calling them and explaining this issue but they are ignoring it and doing nothing.

So, in the end i have decided to go legal and put case on airtel. This is not for money but this is for my right and respect which i lost during this transaction with airtel.

Airtel internet is worst & very slow, cheap marketing of one airtel whenever i try to open any website one airtel gets open i called costumer care 6 times & complained about it but nothing happened they are just promoting wynk music app on one airtel & using very cheap marketing strategy. It's very irritating when you're searching for something important.

I got offer by sms that.. 345= 1gb/day 4g/3g data + unlimited all calls, 28 days. My handset is a 3g set (Microsoft lumia 535). I recharged by rs-345 on 09/07/2017, but i got 1gb data only in total. No further data is not available. When complained to 198, i am said that he has nothing to do. Even 198 official behaved roughly when called for help on 13/07/17.

Seems airtel secure is a scam.
What they mailed... For my device claim – service request # 2124058...

We regret to inform that your device claim has been rejected by the insurance company due to improper handling | no proper care of handset has been taken by insured to safeguard the property..

It's all making money... Nothing else.
I never mishandled my phone ever. Even my 1 &half year old phone looking like as i have ever been careless 4 my phone.
Please do not come with lame excuses like this &provide me constructive answer.

Thanks
Hope to here you soon.

I am posting here to express my dissatisfaction with airtel services and expecting a solution from airtel.

I was a loyal customer to your brand, i was quite happy with prepaid service and network coverage, then these customer care people called us and nearly forced to change to postpaid connection for their own business and incentives and we changed all our prepaid numbers to postpaid, just because we had faith on the brand and its services.

But now, thanks to airtel, our point of view is changed, after bill payment for the month of may, we requested them to close the sim services, informing the bill collector many times as we are not using it currently.

They closed 2 but left one activated and each month we are getting a increased bill.
Why will we pay when we already requested to close. Then someone called us from customer care, to pay the bill and when i told them that i already requested to disconnect the connection she told me, i will have to pay and when i asked for usage details for which i should pay, she disconnected. She was so damn arrogant and first you should teach these people how to talk to customers. We don't have time for this rubbish. This is pure harassment, not expected from a brand like airtel.
Really disappointed. For any business you need to value the customers. All we need is to be charged reasonably. And take it as a review, you have the worst customer care service. We want a solution asap

You are not taking my problem seriosly i already complaint 4 times but there was no solution regarding these ...i am paying for 4 g internet and getting speed less than 3 g and if i complaint they used to tell me that u should clean your sim clear catch and use sim in sim 1 slot but these things dont even work executives are just making me fool ..

Hi

I am srinivas, i placed request for mnp from vodafone network to airtel on my number [protected] on 29th june which got processed on 7th july and my mnp got activated on 11th july.

The problem here is, initially i was given sim at airtel hsr layout office, bengaluru by priyanka, she told me she is unable to register this sim due to some technical glitch and handed over me temporary sim and advised me to collect another sim once my mnp request is completed, as advised i went to airtel to collect new sim and got the new sim, which she never registered and later again i went, now another lady advised me she will register this new sim and update me, but this never happened.

On 11th my number got ported to airtel and due to sim registration issue my number is not working, i again went to airtel office this time sridhar advised me these sims are not registered and handed over me another new sim and promised it will be activated in max 4hours but till now nothing has been done, my phone is not working from past 3 days, every time i call airtel office they simply say it will get activated in another hour, i am hearing this from past 3 days, for sure your staff is either irresponsible or don't have sufficient knowledge to process mnp request, even if i collect sim at road side shop i would have got much better service.

I hope at least now you guys will take some action and activate my number, i am facing lot of issues since my number is not working since 3 days, i even had to cancel my travel due to this

Pls take stringent action against airtel office hsr layout staff and educate them so that these kind of issues don't reoccur.

Please reach out to me on my alternate contact number[protected]

Regards

During my recent foreign trip, i activated international roaming plan. After coming back from, airtel charged me with rs.77, 000/-. Although the limit given was of rs. 14, 000/- and if the limit is crossed the services are stopped. I have not received any sort of calls or email regarding this. Now the airtel executives are calling me and my known persons for paying the bill. I spoke with airtel manager named rahul and told him that i have paid rs. 1600. I asked him to send in written regarding the credit limit. Rahul told me to pay rs. 20, 000 today itself and then he will send in written otherwise legal action will be taken against me. I told him, i'll pay rs. 20, 000 today itself after getting in return but rahul and other airtel executive denied to give any thing in written.

I hereby want to lodge a compalint against airtel and its executives

I have been chasing for a broadband connection still there is no response, moreover they have collected my payment also.
It is a great grievance am writing this mail to express my recent experience with the company. I recently moved to delhi and i had applied for a broadband connection for house use. The hunt (Process) started from june 1st, 2017 on an online request for the connection. I had to constantly chase for the executive to call me back on for checking the feasibility of the connection.

Eventually one of the executive connected me last thursday and i had paid the installation fees (3200) at the very moment and i was promised the installation would happen the very next day and i am still waiting for the connection, moreover there is no courtesy call for the reason on delay. I would like to notify you that am a loyal customer to airtel using the maximum services (Sim, dth).

I am sure the brand will keep its reputation by taking the concern seriously. I reiterate i have been chasing the customer care number almost every day just to hear the same excuses of responding me in 24 hours. Please find the below details of my query,

Someone has withdrawn from my atm on 11/07/2017
I am sending details of the transaction
Amount rs 4999 trancation code othpg 424485 airtel money

Amount rs 5000 trancation code othpg 423806 airtel money

Amount rs 9999.00 transaction code othpg433401 airtel money

Atm card no.[protected]
Now this card is blocked

Plese help in recovering the money.

Prabhsharnsingh

[protected]

Dear Airtel Airtel India- India's LEADING ###### Service Provider -
I am Running behind ur ##### Customer Care since 7th July 2017 but my issue has not being solved:
1) Im not getting incoming Calls for the past 10 days, running behind u stupids by dialling 1, 2, 3, 4, 9 etc but the issue was not solved . Dear Owner/Partners & CEOs of Airtel 4G Network Its much better that i[censored] find really difficult to satisfy a customer/...

Handset insurance claim was not working to claim insurance and automatically calls are disconnecting and no net speed its speed has 2g in 4g am facing so much problem with the airtel i have never faced this problem with the other delears am facing a lot of problem with the customer care members even one member also not solving my problem there is no satisfaction for porting to airtel postpaid from another network

I was an airtel user. During my recent foreign trip, I activated international roaming pack. After coming back, airtel sent me a bill of Rs.77, 000/- without any information to me. The credit limit given to me was 14, 000. Upon checking it is clearly mentioned that if the credit limit is crossed, the services are stopped automatically. I was getting threatening calls from airtel and also to my known persons as well. I talked with airtel manager named Rahul, and asked for in written regarding the limit and billing. Rahul denied anything to be in written. And threatened me to that i need to pay 20k within an hour. I said give me in written and I'll pay 20k after getting in written. Rahul said now i will get a notice from legal advisor of airtel in written.

I have not got any update calls regarding the credit limit. I have also paid 1600 as payment to bill.

I want to file a compalint against the company.

I want to cancel my post paid connection, this because i have changed the company, i m moving other place so please deactivate connection.
And the thing my plan was 549rs but i getting the bill was more than 730rs.
Monthly i am not able pay that much amount and i m leaving the company also. I need to go for prepaid plan, pls accept it and do the needful.

[protected]
Varna h j

I am having a 3g handset and i requested airtel for port out as airtel is providing 1gb internet per day packs only for 4g handsets, but a representative from airtel called me and said that we will provide u daily 1 gb 3g data pack as you are a premium customer so that u should recharge for 349 and they activate daily 1gb of 3g data for your 3g handset i was surprised and confirmed the same for several time.. Then on the day itself i recharged the same denomination. But the pack was not activated only voice benifits are credited. So i called customer care for the same, he asked me to wait for 24 hrs later after 24 hrs once again i called them and another person recieved a call he asked for 48 hrs and this continued.. After 10-15 days my issue was not resolved and my validity also stated ending, then today i called airtel and a representative called mohan picked and saying he won't give any such packs and he spoken very arrogantly and disconnected the call from his end only, i don't know why airtel is recruiting such kind of people, they are not solving the problem instead they are creating a neusense.. My issue was not resolved till now.. I want my money back or the pack activated..

Shame on Airtel,

Such a pathetic support center...

No one responding us properly.

I am running IT business its fails constantly. How do I manage my customer ???

Its high time for getting such issues are not resolved on time.

No one from technical person helping us.

We have write so many emails but still not receiving any respond on same.

On date 14/07/2017
I called customer care executive of maharashtra from bsnl number [protected].
I ask him to cancel my portability request from airtel to idea but instead of guiding me properly he was behaving very rudely and teaching me manners.

I thing airtel doesn't provide proper training to there customer care executive,

I[censored] cant provide us proper service then i have decided to stay on portability plan. And only he is responsible for my decision.

I am/ we having lot of problem in connectivity from last 3 months and here they are selling sim cards and recharges for 3g and 4g networks by the authorized outlet, but cheating all the people and strolling money from people and not providing minimum felicities when we asked the outlet stores people they are telling that we are also informing the above level air tel company people but they are not attending the problem, and not responding. Kindly look into this matter and do the better for people.