Airtel Complaints & Reviews

I have registered a complaint regarding the mobile network issue, my 4g is not working fine. I registered this complaint on 19th june complaint number is 77113199. Till date i didn't get any resolution for the same daily i have to call customer care to know the status of the complaint but the customer care agent don't know anything and they don't do anything. They talk like a parrot "we are here to take complaint only we can't do anything it will take time" especially the agent bindu. She is worthless. I asked to transfer the call to supervisor she said we don't have any supervisor available here.

These kind of service you people are providing to customer it is such a worst experience i ever had. My complaint is still not resolve.

We have been facing signals issue from past 3-4 months and we have bring to your notice many times calling to airtel customer care and lodged the complaint but till now the issue has not been resolved.in reference to one of our mobile number [protected] you can check how many times we have been raised the complaint but in return we only got the message from airtel that our signal issue complaint number so and so has been resolved for our satisfaction but never the issues is being resolved from your network engineers. I have requested to send one of your network engineer to my location to check by himself and confirm the signal strength but no one has been come till now but simply sending message that our issue has been resolved. I am sorry to say that we all are planning to port to some other network if airtel is not rectifying the network issue

Thank you for contacting us. The reference no. For your airtel mobile [protected] is cicpl[protected], registered on 25-jun-2017 12:30. We will update you by 29-jun-17.

Thank you for contacting us. The reference no. For your airtel mobile [protected] is cogcl[protected], registered on 26-jun-2017 12:49. We will update you by 28-jun-17.

Hope we will get proper justification for our complaints

Thanking you
Vamsi
[protected]

Recently i charged rs. 293 on 21 jun 17. For 1gb - 4g data @84 days. Presently iam not getting data and speed on my no. [protected].
In addition to. That through customer care numbers, we are unable to communicate with customer executive for assistance. There are no option to contact customer service representative. It's very disgusting situation.

Please do the needful.

Dear sir,
We have organize my postpaid mobile bill an number of [protected] and we have accepted unlimited plan 499/- + sevice tax (Including unlimited std, roaming, etc) but this month we received airtel bill an amount of rupees 834/- so, till date we can't pay we request to you please solve the problem. So, i will go ahead the bill clear.

Regards,
Kamal

Dear sir

I will try to explain you my problem and hope an action will be taken on it.

1. I have given request for porting of my vodafone number [protected] to airtel and my porting was done on 9th june 2017.
2. After that i got complaint from many of my client that they are calling me on my number but it showing my number is not valid.
3. I have visited to arc on 10th june at virar (Mumbai) he said...

I applied for new broadband connection in airtel and paid 1553rs to airtel in apr 30th and they promised we will provide internet with in a week after one week i got a call from customer care they said we don't have proper network we will refund your money in 10 days.
After their promise two months is over but still i didn't get money in to my account

Every time they are extending time but nothing is happening

Copy of all emails

Hi airtel,

This is prashanth vunnam registered mobile number is [protected] i paid 1540 to for new connection but still i didn't get internet connection. If possible provide internet or else please refund my money as soon as possible

Reply from airtel —

Dear prashanth vunnam,

Greetings from airtel!

This is in reference to your email requesting refund of security deposit on your airtel account number [protected].

As discussed on your mobile number [protected], i have registered your request for refund of rs. 1540/- through neft and the reference number is 82908252. Let me assure you that the same will be completed by 15 days.

For further queries, please email. I will be delighted to assist you.

Best regards,
Nivedha s
Service specialist
Airtel

— second mesage from airtel —

Dear prashanth vunnam,

Greetings from airtel!

This is in reference to your email regarding refund on your airtel account number [protected].

As discussed on your mobile number [protected], as per the service request number 82908252 refund has been already initiated on 03-jun-2017. I request you to check with your bank.in case the refund is not posted write to us the bank statement from 03-jun-2017 to till date to process the same.

For further queries, please email. I will be delighted to assist you.

Best regards,
Arif ali
Service specialist
Airtel

— third message —

Dear vunnam prashanth,
Greetings from airtel!
This is in reference to your email expressing concern over refund for your airtel fixedline connection, bearing account no. [protected] & telephone no. [protected].
We have forwarded your complaint regarding refund to the concerned team. Our team will be contacting you with an update on the same within 72 hours.
Inconvenience is deeply regretted and we appreciate your cooperation in this regard.

Best regards,
Murali gangavarapu
Service specialist
Airtel

— fourth message —

Dear vunnam prashanth,
Greetings from airtel!
This is in reference to your email regarding refund related on your airtel account number [protected].
As discussed with you on your mobile number [protected], i have registered your complaint and the reference number is 83907090. Let me assure you that the issue would be resolved within 05 days.
Inconvenience is deeply regretted. We appreciate your cooperation in this regard.
For further queries, please do email. I will be delighted to assist you.

Best regards,
Akanksha mishra
Service specialist
Airtel

Airtel services inactive after mnp

Phone/mobile number: [protected]/[protected]
My friends have suggested me to move to airtel from reliance bcz of network issue. So i requested for mnp.. On 22nd june 2017, the network of old sim disconnected and i inserted new airtel sim and i did 59059. After that till now i'm not receiving any calls.. I tried calling 121 but its waste of time.. So i put online complaint on airtel website.. And i visited airtel store 5 times a day each till now. Still now no incoming calls from airtel numbers.. You may check my number: [protected]. While calling to my number it says number does not exist. And neither i'm able to make msg nor i can receive it. Here my simple question to airtel: 1) do airtel provides no incoming calls for mnp customers? 2) i'm a businessman i have to attend so many calls every day. Who will bear the loss? 3) no reply no calls for any complaints. Simply close the complaints. Do you really have any concern for customers? 4) let me suggest shall i move to old network? Really disappointed.. Number: [protected] alt num: [protected].

Dinesh singh rawat.

Dear sir my airtel postpaid no [protected] this is postpaid connection in airtel since 10 month my monthly plan is 449+service tax. My previous bills average 550-600, rupees per month but previous 2 month bill is very excess[protected]/- before 2 month i have received a sms that you are eligible for internet free data 10 gb extra i have claim by airtel aap and add 10gb data at a time in my airtel account. After this instance i have use internet flash sms on screen when i remove/click on this flash sms i have received 2-3 sms for value added service activate on your mobile no i have called customer care at a time and request for deactivation for value added service and remove my charge but this value add service charges add on my monthly mobile bill i have many time call in customer care and request for blocked value added service on my number but not serious customer care assistance plz help me and remove value added service charges in my bill amount. I have payable only 449+service tax among only
Thaks
Mathuresh
[protected]

I m using airtel service from last 10 years but from 2-3 years your service very poor i m ccompletely dissatisfied your services specially in network unavailablity most of the places & call drop problem. Most of the time during talked with friends or famaily problems i m facing voice breaking issues call is aautomatically droped & disconnected & charges same was deducted in my account. I was tried to logged my complaints many time on 198...

Hi, i have registered the request to convert my mobile number [protected] from post-paid to pre-paid on 10th jun 2017 still it is not converted though i have provided all relevant documents and paid the bills. I have taken all follow-up with airtel gallary person but no luck. They keep telling me that no response from upper authority and because of some system error it is not happening. I have raised the complaint number 77212223 but no luck and complaint is in waiting status. I tried my best and even paid the last bill with extra amount but still no luck. Hence left with filing this consumer complaint. Could you please take a look?

Thanks,
Dhananjay

I recharged my mobile for rs 349 pack on jun 11 th. This pack contains unltd local &std calls.1 gb /day for 28 days but last one week i didn't get data. If i check my data balance, it shows"you do not have a data pack on this account". Please look into this and resolve asap. I hurted a lot because of this issue from airtel. Even though lot of network came the less price plan, we still in airtel so kindly understand this.

Dear sir/madame,

I have ported my mobile no [protected] from idea to airtel, because of problem in internet services. I regretfully like to inform that they are charging me for the 4g data, but they are providing me simple internet speed since the date of portability 22nd june 2017. Today they have stopped the service and i am unable to use internet on my phone. After so many requests they are not taking it seriously. Please understand my problem and take a serious notice

Thanks and regards
Brijesh verma
[protected]

My airtel no. Is [protected]. I have paid an advance rental for 3 months. Airtel has blocked my outgoing despite taking three months advance rental fee. The service provider has no interaction mechanism between sales and billing department. To increase the customer they come up with schemes like advance rental, but fail to live up on the promise. What benefit is advance rental to the customer if we have to call every month to get the service reactivated.

My self mr manish jadhav mobile paid my month airtel bill of rs 3959 online when i was paying bill online it showed me unsuccessful for three times and the amount was deducted from my bank account for three times and it was deposited to airtel.

You have refunded the amount of rs 7918 as you send receipt of it but the amount actually was not credited to my account every time i call the customer care i have to tell full story to them. But solution nobody is giving. I have send you the statement of 16th may 2017 by mail.
I am the platinum member of air since years together but i have to call for this matter everyday it is really headache for me.

I am trying since one month for my money that is pending with you. No one is giving satisfying answers and no one is taking initiative for refunding my money. It is near about rs. 8000. Why are you not crediting to my account can any one explaining me. I have not paid my airtel bill last month.
Now the call are coming if you not pay the bill we will disconnect. I think thats what you want if i dont pay bill you will disconnect the connection so that the amount pending with airtel you can ear yourself.

Now i have send mail just for formality one call will come from airtel to show that we are caring and he will explain i have forwarded it to my official they will contact you and thats it no call nothing. One message will come we trying to contact you but you are not reacheble finish agin i have to send mail. This is going on since one month pass.

Sir,
Its horrible and disgusting that airtel no. [protected] having main balance as 400 rs and 399 plan showing in best offer in airtel app as well as in msg and 121 msg but not able to subscribe or recharge. Its very disgusting. The money as balance was earlier utilized. Keeping the balance why i waste another 399 rupee. So please airtel may give the activtation of this plan earliest and confirm it. Really don't want to use airtel services. Very careless of customer. Accord priority. For airtel appriarate authority.

Dear sir,
I am not getting 4g speed. At the time of connection company offer me 4g data as per post pay plan. But i m not getting speed. I am getting only 15-20 kbps speed less than 2g speed. Kindly reply me about ur commitments. Otherwise i will able to pay bill.
Company also know he is not able to provide 4g although they selling plan of 4g
My mobile no-[protected]

Airtel sim prepaid — request to block the sim card


Dear service team,

Hi, this is parveen sethii having prepaid connection no [protected] yesterday i lost my mobile, i want to request the airtel team to please block this sim card.
If any further process is there to issue the duplicate sim card, pl. Let me know.
Pl ae do call me on my alternate airtel number [protected]
Address is flat no. 253/2, sector 45-a, chandigarh 160047.
Regards

Praveen sethi.

PLEASE REVERSAL MY RECHARGE WORNG RECHARGE MOBILE NUMBER [protected] Transaction id[protected] Right mobile number [protected] Please Reversal my recharge quickly

I, Aayush Bihani, is using Airtel and My no. is [protected].

Recently, I received a mail from One Assist on 19th June, 2017 that my claim has been approved as BER and asked me to provide hard copies of Cover Note, Original Mobile Purchase Invoice and Cancelled Cheque for settlement of claim and transferring payment into my Bank A/c.

I couriered all the documents through Courier and the same has been delivered by Courier Company to One Assist on 22nd June, 2017. But till now i haven't received any payment in my Account nor any update from One Assist or Airtel.

I am attaching all the documents for your reference. Please resolve the problem.

I took the internet broadband connection from airtel for my home with the tariff of rs 599 per month with 20gb data limit with the speed of 8 mbps but before making the agreement the sales person ashwin told me that that he will provide me 8 mbps speed with unlimited data and i took the video of him making this deal and even have all the phone conversations with him
After the connection was installed he stopped taking my calls and even customer care said this is not possible