Airtel Complaints & Reviews

I have sent so many emails to air tel company against above, i am senior citizen. I have taken this prepaid connection in 1988/90 from airtel chakala. Andheri east three times said no sim card is change again sim card was not working properly hence i have visit airtel shantinagar, mahakali caves road, andheri east, mumbai 400093 in july 2016. They are taken my adhar card copy/photo & taken rs 30/- towards 4 g air tel sim card charges. Since it was not started hence next day i am visited there. They told me that you go to customer relation centre at andheri east chakala. After meert ms jobey she told me that this prepaid no as [protected] belongs to mr jitendra a parikh with effect from may 2008. I have shock for the same. I not informed by airtel. Even w/e from may 2008 to july 2016 period yearly basis i have done recharge of rs 6000/- hence i have demanded rs 48000/- refund to me due to against my recharge amount mr jitendra a parikh is enjoy the same. Also i have confirmed with airtel shantinagar office that they are sent my documents to airtel malad office. I have contacted by following air tel appelete authority staff as mithanshu, rupesh, pravina, ravi, ashwini, azeemuddin, chandana ([protected]). I have explain to them but they are not ready to refund my rs 48, 000/- which is done mistake by airtel staff. I have confirme with air andheri e near station that before mr jitendra a parikh (May 2008) this no is given to ms das!! I have visted to airtel vile parle east, andheri east, shanti nagar, andhei east chackala andheri east, andheri kurla road etc but they are told me that only airtel malad office can resolve the same. Even airtel staff is not visited to shantinagar. The said 4 g sim card is with me, i have sent complaint to ch, minister office. Midc police station but as of today status is same i[censored]nknown person is done offence then who will responsible? Please take action against airtel

I went to submit my aadhaar card no but the person (From gita communication - p-4a, cit road kol -&00014) who was taking the no said that my father's name in my voters id is daniel sampson and in my aadhaar card my father's name is edward daniel sampson so it cannot be done. He suggested to take a new sim why? My voters id was done 25 years back and if they (The voters id department gave only daniel sampson instead of edward daniel sampson) so what can i do? I want to keep this no please help me or guide me what to do.

I recharged on my number [protected] with 349 /-

the benfit were - free calls + 1 GB data / day

but I am not getting the 1 GB data . it has given on ly 1 GB total for 28 days.

tried to call customer care numbers but theree is no option for talking to customer service representative

Someone has called me and told he is calling from sbi bank and asked me for details of debit card after giving details he misused my account and transferred money from my account through airtelmoney please refund back my money to my account. Details are below

I got message that my account has been debited to airtel money, please refund the same in account from which it get transferred immediatey.

Othpg 880412 airtelmoney

I have made a recharge for international roaming of 3999 in my prepaid airtel number, but airtek failed to provide the service. After that i asked for refund in my bank accout but they refunded rs 3998 in airtel account of number [protected]. I never told airtel to deposit money in my airtel account. Airtel executives called me and forced me to agree for credit balance of 3998 in my prepaid number. When i denied they deposited the amount forcefully in my account.

I already told them that i have no use of prepaid balance of such huge amount. I request for refund the amount in my bank account.

Airtel secure is a cheating company.
1) i have been fighting with airtel from last 32 days for my airtel secure insurance.
2) everything was fine, now after taking my handset they are denying that it is mishandeling.
3) in the adv in tv they show that airtel handset falls then also they would repair.
4) then why are they dening me, and i have already had torture worth lakhs of rupees since in allt his 32 days.
5) in this policy airtel is trying to just run away by collecting premiums and not giving service.
6) i request all ppl in india to boycott airtel, as this is not done by vodafone. (Indian company cheat thats why we prefer foreign, thay dont cheat such ways)
7) airtel is a big cheating company

Hello,

Airtel has stopped outgoing calls and messages of my two no. [protected] and [protected]. These nos are prepaid and maintained sufficient balances. Even visited its stores and they also raised complaint but no action
Now they are giving excuses from last one week. Really frustrated with its serveices as all calls and banking transactions are stopped because of this, who will pay for this please take strict action.

Even we were postpaid customers and paid 2000 rs per month to this company and now they are behaving like this

Please accept porting request if you cant do anything.

Airtel 4g is fake. They fake the advertisement as show in tv. I had paid for the pack which i cnt properly use due to poor network connect. It's very fluctuating and cross connect with call become common. I had complaint in there web site but no use still same

While recharging on paytm, i entered the wrong number and recharged 500. On querying paytm, it said to contact operator with the operator reference number (Transaction id mentioned below). Please help me reverse the amount. I have also tried 'wrc (Wrongno) (Transid) (Amt) (Correctno)' send to 59109 message. It responded as no keyword found.
I tried reaching for customer care executive through every number i could find on the internet for airtel customer care. (121, 198) none of them could give me any option for speaking with a human.

Date-08/07/2017

Correct mobile number-[protected]

Wrong mobile number-[protected]

Amount -500

Transaction id-[protected]

I am shailendra kaushik use airtel prepaid mobile number and last week i recharged with rs349 rupees, for unlimited call and 2gb data offer, but today during the call i got ivr calls, i dont no have balance to make any call, the # customers care number also does not have option to talk with customer support executive. I want to know, why i can not make call.
I want clarification on it what is meaning of rs349 rupees recharge (Unlimited local/std calls along with 2gb data offers for 28days). If within 1 week customer get notifications u do not have sufficient balance to make call, what should he does? Airtel customer support executive, contact number not working. It is very wrist service by airtel.

Dear team airtel,

I am working in sarva haryana gramin bank and applied for postpaid
Connection under cug plan at your rohtak office. Your executive miss
Parul (Mob no. [protected]) contacted, me and issued me airtel no.
[protected]. I have also deposited rs. 500 fee to punjab national bank
Acc no. [protected] (Acc name rajan sachdeva) as requested by
Her. But even after nearly 20 days of my issuance she did not send my
No through courier. After repeated queries she does not provide
Courier tracking no. Then she give me contact no of another guy mr.
Rajan (Mob no. [protected]), he pics phone only once and promise to
Send me courier tracking no with in 10 minutes. After one hr of wait i
Again dialed phone no of mr rajan no but he start cutting my phone.
This behavior of your service center is not acceptable as i have
Requested under corporate tie up. If there is any difficulty in
Issuance of my phone no kindly let me know and reject my application
With valid reason.

Now i get frustrated and request you to kindly arrange/ issue
Duplicate no. Otherwise i does not have any option to escalate this
Matter to higher authority of my organization.
Your solicit support needed.

With regards
Ajay kumar bhankher
Manager
Sarva haryana gramin bank
Mob no. +[protected]

Please provide me call history & charges details of my mobile number [protected]
From 10th july 2017. & send it to
On my email id - [protected]@gmail.com

My mobile balance is deducted. Kindly provide me details of my sim call chargres details. Along with date & time. It will be a great help for me. Awaiting for your reply.
Please give me details asap otherwise i will have port my sim to other network

Thanks.

Mb no .-[protected] (Bihar)
Amount- 95 + 95
Mode of pay - e recharge by netbanking sbi.
Both times payment debited. But recharge unsuccessful.
Trans ID - UH15303395.
Debited amount not reversed till now.
Pls consider.

Sir I have tried to recharge on 15 JUL 17.
I have repeated transaction with same amount.

I have taken a new postpaid airtel sim with phone number [protected].
Recently i have changed the sim from hyderabad to bengaluru. Ever since i changed the sim, i could not access the mobile internet data.
Though i have contacted the customer care of airtel company several times, i am unable to resolve the issue. I hope that my problem is solved at the earliest.

I'm Ganesh working Delhi /NCR. I recharged Rs. 399 for my prepaid number by using my Airtel app where it is shown Rs. 399 Unltd Std&Local 70days &1GB data for day for 70 days. After the recharge I received a sms with less validity period 28days instead of 70 days.
Here I attached the screen shot of airtel app recharge amount where it is shown the plan as I mentioned the plan. detail above. Please do needful.

My airtel postpaid 4g hotspot with 6 months pre-paid no - [protected].
When i taken the connection they said to pay rs.4000/- after a month they are saying your are not paid a tax amount. The second month over they cut my connection. Whatever cheating i paid for six month you can cut four month but they said no sir after you paid the tax only we can activate the connection. When i said i'll pay my next month end because i'm not in city area. What is best you do may be you cancel the connection & you could pay the remaining money of four months or some body said your money will never come back from airtel. Once you paid only we reliase the connection. That is airtel policy.
Regards,

Respected sir,
Im living in a village where there is more than 5000 peoples using smartphones but we don't have 3g network service in our location.
I have complained about the same problem before 2 months but problem is not solved. The company is not giving proper answer to my problem. I have complained the same with you my complaint number 317888.
Adress where the problem is:
Miyaru colony
Puduvettu village
Belthangady taluk
Dhakshina kannada
Karnataka
Pin 574216

Dear sir,
I have taken a replacement sim for my mobile no.[protected] on 13.07.2017 from bhawanipatn (Odisha) aircel office but it is not yet activated due to mismatch of my middle name "kumar" as appeared in my aadhar card. But my full name is suresh kumar patra in all documents. Please do needful.

Regards,
Suresh kumar patra
[protected]@yahoo.com

Hi sir, i have port my docomo number [protected] to airtel before 1 week but before activation my 2 year doughter damage the airtel sim i called the customer care twice in every day but no buddy responding. Even i want airtel store for new sim they also not given. Please help or if not possible please port my docomo number again coz its my office use number. I am fedup too much. If possible plz call me on my wifes no [protected].
Please do the need full asap

Regards,
Neeraj srivastav

Complaint regarding net pack validity (+91 [protected])

Sir,

Regretfully i would like to inform you that i had recharged my sim with ₹ 399/- on 20th june 2017 and the tariff for the said amount was as follows:-

Unlimited std/local calls - validity 70 days (Limited to 300 minutes per week)
Data pack 1 gb per day - validity 70 days

After successful recharge with ₹ 399/-, i got a confirmation that the tariff is successfully applied to your mobile number and validity of the same is till 28th august 2017.

I checked validity period of my data pack also using *125*1541# and it was confirmed by this ussd code, i. E. Data pack is valid till 28th august 2017.

The main issue is mentioned below and it shows the disgusting services and system of airtel communication towards its customers:-

1st issue:-

Since the day, i recharged my mobile number, whenever i make a call, a system generated voice is being played and that voice is as follows:

"validity of your internet pack is expired. Amount will be deducted from your main balance. Kindly recharge with a valid data pack to avail benefits of airtel internet pack. Dial 121314 for more information."

I am always amazed to listen this voice tag, played by the best-ever telecommunication company, i. E. Airtel and couldn't identify the exact reason why they are playing this irritating tune always before connecting me to anybody.

How can airtel company play with a customer's feeling and his/her prestige? This dedicated voice tag is stating the same clearly that customer's prestige; their embarrassing situation doesn't matter to airtel anyway and at all. I cannot even give my mobile to anybody including my family member to make a call because of this shameful voice tag which is being played by airtel without checking the validity period of my tariff and balance.

Well, i called to airtel customer care cell, after dialing 198, on 5th july 2017, at 18:30 hours regarding this issue that why airtel voice tag is being played always whereas my validity pack and enough balance, both for data and call, are already available in my mobile. After asking this query, customer care executive told me that it's a ivr system reply, which is not a complaint and even complaint cannot be lodged for this ivr related issue.

I told junior executive to transfer my call to senior one because his answer was not satisfactory and after a little wait, i was connected to senior executive. Surprisingly, senior executive also told me that this is an ivr response, which is not treated as a complaint and the process of lodging this type of complaint is not available at our end. I told him to connect me with the floor supervisor or appellate desk and he kept me on a hold for 4-5 minutes. After a hold of almost 4-5 minutes, senior executive told me that floor supervisor is not at his desk and he is not able to connect me to appellate desk because of some official reasons.

A asked that senior executive about arrival time of his floor supervisor but instead of telling the things, he gave me a wrong number, stating that this number is from appellate desk and you can call them. Right now, i don't remember that particular number otherwise i would mention the same. Well, i tried that number many times but always "this is not a valid number" voice tag was being played by airtel system and after that the line was disconnected.

I didn't try for the next time, because i was fed-up of the moderated system of airtel, so i thought instead of calling to customer care cell, i should write to the concerned division for the needful, as customer care executives were unable to resolve the error.

Anyways, i just want to know that why airtel communication has made such a silly system where plans are not being checked by the system before playing its voice tag? Don't you think it's an irresponsible thing which airtel is doing? Can you feel the humiliation of playing a song like "your validity is not..." in front of anybody while you are sitting with some prestigious people, or valuable friends or important family members? No, airtel communication cannot feel that type of humiliation because this company has become shameless that's why they have not made any system where complaint regarding ivr system can be lodged by their customer, whereas customer is not faulty.

Well, i just need the solution about this issue and if airtel company cannot serve their customers properly then they should play a voice tag "we are sorry to serve you better due to our downward flow of business, hence you are requested to port-out to some other telecommunication channel". Ridiculous, it's really ridiculous. Why should i face a time-consuming voice tag without any reason, can airtel answer, or they are liable to deduct balance only, not responsible to answer the queries of their customers? I think, airtel communication is not tired off serving their customer because they have earned more than enough money, instead.

Well, sorry for my comments and even, airtel people can feel that embarrassing situation while "validity pack expired" voice tag shall be played in his/her mobile after enough balance and packs. So, solution is needed, if airtel peoples are worried about the issue and customer's satisfaction.

2nd issue:-

For the last 10-15 days, while i am dialing jio numbers from my airtel number, as mentioned in the subject line, an another voice tag is being played "the dialed number does not exist, kindly check the number and dial again" whereas dialed numbers are valid, active at present and being connected by some other communication channels. I want to say that while i am dialing any jio number using my vodafone number, as i am using this alternative sim, the call is being connected without any interruption.

This problem is basically in deoghar, jharkhand. While i was at my residence, i. E.in bihar, this problem was not there. I was able to dial these jio numbers without any interruption.
Can airtel explain why jio numbers are not being connected by airtel while valid numbers are dialed?

I have so many disputes about my airtel number because the services or airtel are now poorer than earlier day's services. I am really getting tired of sometimes due to these types of cheap services. Anybody can be amazed to know that facts that airtel is now not providing genuine and user-friendly services, as this company was providing in the past.

So, i need a solution that why i am not able to connect with these two numbers using my airtel sim while both the numbers are active and in use.

3rd issue:-

At present, i am living in deoghar, jharkhand. My locality in deoghar, jharkhand is hridya kund (Durga bari), behind barnwal dharamshala, deoghar, jharkhand.

I am using 4g sim with 4g plan for data, i. E. 1 gb per day pack and the same is activated for 70 days, as mentioned at issue 1.

Well, in the same flat, network fluctuation and congestion is happening so often. It's really ridiculous that in the same flat, 2g, 3g and 4g all these three networks are playing with each other. I cannot explain the exact scenario of airtel network in the area and because of this often data are lost due to broken network services. Sometimes call drops are also happen due to these worst network frequencies. Sometimes network frequency is 10%, sometimes 20% sometimes 70% or so on, it shows never networks are in its strong position.

Can airtel provide me the specific and authenticated answer for these three queries or they are already relaxed with their services?

Hope for the best and immediate attention.

Thanks and regards

Pritesh
Mobile: +91 [protected]