Airtel Complaints & Reviews

I have change my airtel #[protected] postpaid to prepaid on 19th june 2017 and after that i am not able to recharge.
Airtel has become very poor in service which i never faced since years.
Instead of many complains airtel customer care is not resolving the issue.
I sent several mails to customer care team. They keep on asking me to try recharging online and through other modes instead of resolving the issue.

I am very frustrated without having outgoing in my number. I have registered this number everywhere. Please help me to resolve this as soon as possible.

I activated international roaming for 1 month for china paying 3999. Transaction i'd[protected]. I am not able to make any outgoing calls. I am in china and desperately need internet connection. Followed all instructions given by air tel customer care. Sti'll not working. Internet is very urgently required for map. Contacted their helpline no. They are not responding

Date: 27/6/2017

Made a recharge of 349rs from my airtel app but some other pack got activated of the same amount... This has not been the first time this has happened.

Need refund or right pack be activated with immediate effect.

Name: aditya jain
Contact: [protected]
Email id: [protected]@gmail.com

Transaction reference number[protected]

सर आप तो बड़े कहते फिरते इंडिया का नंबर1नेटवर्क
हे बकवास करते हो आप का गठिया नटवर हे आप का कोई भी सुनवाई नहीं आप के यहाँ पर कितनी बारी आप के costomer केअर comlent kari he ki मेरे नेट सही से नहीं कर रहा है नेट की स्पीड नहीं आ रही है पैर कोई असर नहीं है में आप का costomer राहु या नहीं आप को कोई भी फर्क नहीं बकवास natwork हे आप का ।।।।।।

Dear sir/madam,
This is to bring to your notice that it's been two months and i still haven't received my refund of failed internet recharges which your company ensures to refund back in 7-10 working days. I called on 121 for like 5-6 times but all in vain. They just registered the complaint but nothing happened. The amount to be refunded is easily 1000rs including today that is 27th june 2017 as i still had to face a failed recharge of 179rs. Kindly acknowledge this complaint asap or else i would have to go to consumer court or else i will change the number.

Sir i want delete my airtel no [protected] and this no is activate with i'd jaguruk due to losty this no i want delete my this number and activate this no on dupticate hlr 1 sim no is[protected]u last recharge done with 10 and 10.. With e top.. Plz check all details and solve my problem my alternate no is [protected] this number is important for us so i want use this number.

I have airtel broadband. I had added a top-up with [protected]@ rs 100 plan along with existing plan few months before. Last month i decided to cancel this plan on 28th may and spoke to customer care. My bill cycle starts at 27th may. While cancelling this top up on 28th may, they confirmed that the charges will pro-rated based so i have to pay for till date it is active and i went ahead with cancellation on same day.
When i saw the bill, it is including the whole month charge. Then spoke to customer care today and now they are saying it will charged for whole month even though it was active for a day in the given cycle and i need to pay the top up amount as well even though it was cancelled. And also said last time customer care person said it wrongly.
This is really wired that they said something else in beginning and later on they say something else. Do we need to trust their customer care??. This is happening again and again. Earlier also they told me that my plan can be upgraded - degraded anytime free of charge. When i asked to upgrade they asking to pay 1000 rupees. I am using airtel since very long time but now a days i hearing very much inconsistency in their services and support.

I have transferred my amount of ₹ 2100 to the airtel payment bank but i did not recieved it in my airtel payment bank, when i tried to contact to the service provider either they were not receiving my calls or their is no option for talking to the airtel payment bank. When i contacted to the other brack they told me that some higher authority will call you back in 20 minutes, but i did not receive any calls from their end. So i want ₹ 10000 by cash or by check from them for wasting my time and for their fake promise to me.

So i haven't been using my phone for the past 2 months coz i'm currently in spain for an overseas internship. Just found out that my number has been disabled and been assigned to a different customer. This is really annoying because all of my indian bank details are associated with the number and i'm not able to do any transactions without my registered bank number. So is the case with many of my other registered accounts associated with the same number. I'm not even able to contact the customer care with an other number coz i'm abroad at the moment.
Here are my details :
Name : revanth bn
Phone no: [protected]
Email : [protected]@gmail.com

Dear sir/ madam, airtel charged me rupees 1.50 paise wrongly as sms charges whereas i have sent no sms. I talked to customer care executive but they gave me no satisfactory answer. They are saying that u must have sent sms. I am feeling absolutely cheated because my mobile was lying in front of me since past 1 hour when i got the sms. So there was no question of sending sms by someone else. When i ask them for refund, they completely refused. Don't know how many times they might have deducted my balance this way because usually i don't pay attention to such trivial matters. Now i have no option than to port my number. Kindly look into the matter.

Hi Team,

This is to inform you that i am Chandan Pandey having Airtel prepaid connection no-[protected]. I have lost my mobile on 25/06/2017 therefore i want to request Duplicate sim. Kindly block my lost sim card and to issue a duplicate prepaid sim card as soon as possible.

Thanks & Regards
Chandan Pandey

I have been billed INR 3915 on my postpaid connection for data usage during bill period 08th May 2017 to 07th June 2017. The data usage charges have been billed incorrectly.
I called Airtel customer service on many occasion in the month of May 2017, to check the best data plan as I was intent to use the Internet only for one month. They offered me that if I send the msg type "Surprise" to 121 I might get free data upto 10 GB & based on msg confirmation I received the free data of 02 GB. Screen shot attached below. After few days I got the msg that my bill has reach 70 % & I should pay the amount to continue services. I called on the same day to Airtel customer care & asked for the bill details as how my bill has reached to maximum limit. Airtel staff was unable to provide me the details as per them they can only check the bill details once bill is generated. My question was if they cannot get me the usage details, how they sent me the msg to pay the amount? They provided me the nodal officer mobile number to check if they can help me & to surprise the nodal officer never answered my phone calls. I had sent him text msg & till date, I have not received their reply. After a week I got another call from Airtel that I should pay the amount as it has reach / cross the 90% limit. I updated the staff that they need to provide me the detailed bill so that i can verify my usage. The staff had told me that the bill has increased as I do not have any data plan & I have been charged as per usage. When I told him that I have the confirmation of their data plan of 2 GB, he had no reply.

Please note, I will not be able to pay this bill till the time correct bill amount is been advised to me (excluding data charges).

Yesterday i ported my sim sim to 4g and they said that i would get free 4g data. But as the sim activates i get no data. I called customer care they first said call 52122 i did but no response then second time they said do a rs 4 recharge on your no. And then call 52122 but as i went to retailer for the recharge to be done he after processing said your no is not legible for 4g recharge please give me my free 4g data if airtel doesn't want to lose its one valuable customer

I have been charged a bull amount of 4000, where my plan is something around 700 only . i recieved this 10gb offer for 3 months after which my bill amounts are increased. I also opted for pre-on post plan where my money was deducted from my account but ended as failed for this mobile number and i have not recieved the repay still.

I had my number ported from tata docomo to airtel on 14/6/17 and since then it has just been all trouble for me. First activation process itself which normally takes an hour or so maximum took an entire day to complete. My frustration started to build up there only as this is the only number i use for past 10 years.
The airtel website is offering 10 gb bonus 4g data to customers with 4g handsets who opt for their infinity 499 plan.
And the local representative who visited me said that it would be 20gb instead for next 6 months. So in all i will get 5gb from the plan, 2gb from the airtel app and bonus 20gb but i did not get it till now after loggin my complaint a couple of times.
They just sit there making you waste your precious time calling their customer care for nothing. Worst part is they keep your service request open for 3 days so that you wait with some expectations then you get to know that the service request is closed without any resolution and without even someone calling you about it.
I am very disgusted with airtel. I am just waiting for 3 months after which i am definitely going to get rid of airtel.
Airtel is the worst company in telecom to deal with. I just wish to advertise this everywhere.

Recharged wrongly two times the same recharge of 349 on june 27, 2017 at 11:11pm bearing order no[protected] and 594227
During first recharge i received transaction failes message...
In consequent recharge i received two recharge successful message...
I want either extension of validity by 28 more days or refund of rs 349 after cancellation of any of two recharges.

This # happens to me every time i start activating my data pack. Recently, i recharged my data pack with rs.45 (3g data). I had no idea whatsoever that my call balance is going to get deducted and an hour after i activated my data pack, 63 rupees of call balance got deducted instead of my data pack deduction. This happened to me for about 4 times and you people never heard my complaint. I just hope this problem is fixed as soon as possible.

Sewa me
Sir. Abhi abhi Maine apne number pr [protected] online recharg Kiya 147 ka pr abhi tak mujhe sms nahi mila aur recharg ek bar nahi 2 bar Kiya mere account se balance bhi Kate sir ye problam kha se Ho rahi hai

I had a basic value sports pack of rs 369.

I am having hd stb and i was taking a top up of rs 500 to 700 every month.

I had recharged on[protected] by rs 850.

Still my balance is not updated and it is showing rs 0.36

My icici bank account was debited on[protected].

Please let me know what is the problem as i am not able to see any news and movie channel now.

I have recharged 349 & 399 plan for my prepaid number [protected] for unlimited local + std calling as i received this offer detail in message from airtel, but in message it was not mentioned that plan will not work in roaming. My recharge went waist as i was unable to make calls in roaming. This is fraud and cheating with customer from airtel, they put hidden conditions in the offer.