Airtel Complaints & Reviews

I work in heromotocorp and i know how a customer is important for any company or any service provider.
Chronologically :
1:i raised my complaint on 8th june and i got a call from your executive (Ms. Neha) and my complaint was not resolved
2:my complaint was closed giving the reason that there was no response from my side
3. I have reopened the complaint on 15 or 16th of june where your team has visited my office and did something which in turn was not able to resolve my complaint
4:and then i recalled your customer care and they reassured me to get my complaint resolved in so so days
5:on 9th of july i called another time as if i was free for airtel and had no other time to get to, and they raised another complaint
6:the shocking thing is this that when i called today, i got to know that my complaint of 9th july has been closed saying that there was no response from my side on 11th of july and your team has called me thrice and i did not pick a call:

I want to mention to you that on 11th there were 3 calls from your side: 1st was around 10:50 (From delhi office saying that my complaint has been registered and i would get the result after 2 days)
2nd was around 13:00 (From subramaniam, bangalore office) and he also told me that my problem would be resolved within 2 days and lastly at around 14:50)
I even have the recordings with me, if you want to post it i would be happy to do that for at least showing the higher authorities that your lower subordinates are doing nothing but just making a mockery of a customer.

I want to mention you all that i won't pay a single penny to you guys because my complaint has been opened since 36 days and you do not deserve to get a single of it for the services that you are providing to your valuable customers.
And if it does not end it at this point if you want a money minded reason for not barring my services i would love to tell you that i have been paying 1900 on an average per month and in total, i have paid roughly ₹15000
Now you can calculate how valuable i am for your company.

Name: abhishek khurana
Mob: [protected]

Airtel secure : service request # 2124359

My mobile phone got damaged accidentally but i was already a customer of airtel secure so i went for claim process.

I registered for airtel secure claim on 3rd july 2017. After some emails and follows ups i sent my device to airtel sucure.

Airtel secure is a complete scam. After sending my device and all the documents, all i get after 10 days is this message "we regret to inform that your device claim has been rejected by the insurance company due to improper handling | no proper care of handset has been taken by insured to safeguard the property.".

Airtel, please fix this up.

Dear sir,
I am unable to make any call on any number from my airtel [protected] though incoming is fine, internet service is fine.
I have mailed to airtel services regarding the issue. Day before yesterday they said they will look into the issue. So far no relief. 198 or 121 is utter time wastage, not even getting an option to talk to customer care executive.

Hello!
I hereby mohd aquib jamal want to state that i have lost my phone on 18th june 2017 and in that i'm using the service provider of airtel. So for that re-issue of that number which is [protected] i had visited so many times to the nearest office but still i didn't get that number. For that number i have also mailed to the ceo of bharti airtel company and on behalf it i received call from the company that i will get the number before 12th july 2017, and today is 15th july 2017 a month has been passed but still i didn't receive it yet. That was my business number. And they didn't response properly, i'm tired of being asking for that number.
Regards - aquib jamal
Alternate no' [protected]

I opted for airtel broadband 3 months back it was going good for couple of weeks then the problem started internet gets dropped i raised a complaint which was resolved in 2-3 days then it was working fine with few disconnection issues again after a month i had same problem for which they told me that it's cable and dp box fault which was resolved after 6 days for which they gave some waive.
After couple of weeks again i got same issue and i raised a complaint last friday and next day a technician visited my place and told me that it's cable fault and it'll be resolved in 2 hours after that no one contacted me, after 3 days i contacted them and told them that i'll cancel my connection if it's not going to be resolved next day but it wasn't then by friday i called them again and my call was transferred to cancelation team where a lady confirmed me that she'll call me back in 30 mins and she did the same and told me that they'll be resolving it by 4 pm but i never got a call till 8pm.
Again i reached airtel and opted for disconnection after 20 minutes of conversation.
Today i got a call from resolution team and she told me that she is responsible and it'll be resolved by today and asked me to retain, she also informed me that i need not pay for 15 days as a waiver but till now i dint receive any call from technician.. I was really pissed off and i requested for disconnection again for which i dint get any proper answers and she told me it'll be disconnected in next 7days.
It's my worst experience with airtel i had been using bsnl for past 7-8 years i have never been in a situation like this.
These people never worry about customer satisfaction and never keep their promises.
I'll never ever recommend airtel to anyone anyone it has costed my so much time and money in last one week.

Today means on dated 15/07/2017, i recharged on my mobile rs 246 that to be after see the offer in message but after recharge i have unable to got that offer, they provide me only a normal pack of 900mb data only where 1 gb data is on rs 96 only. So after a long conversation with the customer care executive finally i refuse to got my actual offer. I think, i lost my all money and i think there is no way to got my actual offer or my money too. So shame on airtel... And ready to porting my number.

Respected sir,

Please kindly know a bill amount is 2300 i am already paid 1500.00 but i dont get bill details my airtel no. [protected]. Then mr. Rohit saxena form airtel call my alternate no. Ans he said which bank paid bill and debit card no. He said debit card no. Why is necessary. Please look this matter. And proper reply.
Thanks & regards
Sandesh

[protected]
[protected]@gmail.com

Respected sir/madam

As per your email my post paid mobile no. [protected] deactivate back 2 months. I am not use this sim but you are directly said payment of rs.2300.00.
Please send my airtel summery of my calls. And pleas know the exact amount of my mobile no. Today i am paid to my airtel bill but outstanding 2300.00 this is not fare payment. Please rectify my payment amount and activate my account.
Sir, i am also paid 1500 rs. From online payment and reference is[protected].
Please treat this urgent & oblige.
Kindly look in this matter & resolve.
Thanks & regards
Sandesh

Alternate contact no. [protected]

Regarding refund issue

I paid money for new broad band connection and no feasibility in our location. So we applied for refund.. Then i got a cheque with mistaken in name.. So am unable to claim cheque amount.. So we request u for change the name in cheque and send again..

For that name change option they send procedure further name was corrected to sreeramdas subramanyam.. For claim the refund we need a new cheque with corrected name..

I have sent lots of mails regarding the issue.. Lost patience.. Please look in to this case solve as possible..

Airtel account number: [removed]
Registered mobile number:[removed]

They wantedly send incorrectly named check.. And they are cheating people..
Totally it has been completed 45 days from which i paid..
Every time different people calling and seeking another 5 days for resolving issue.. Not one solved it.

Worstest network and customer care.. I never encourage airtel to others.
Not responding properly at all

Please sir Mera acount blockd usko unblock krwana hai

I did a recharge of rs. 1000 to a wrong number by mistake through patym, the patym team asked me to speak to the airtel customer care executive but when i tried to the contact them at 121, 198, [protected] etc. There was no option of speaking to the executive i literally tried very number provided on google but no response.. Not even a single zonal /nodal officer cared to answer the calls.. Highly disappointed by airtel service...

We, ms maktel power limited, 659, gidc estate waghodia, vadodara are having a cug conenction with airtel. From last one month we are trying to have portability to vodafone, but somehow our request has been rejected due to mismatching of our authorised signatory. We corrected the signature as per our documents submitted to airtel company at the second attempt. But then it was rejected as some outstanding amount was due. We paid the amount and got the acknowledge through sms. So then we again applied for portablity, but again it was rejected for signature of authorised signatory.
We request airtel to look into this matter urgently and clear our application as soon as possible

Airtel dth account number [protected].

Yesterday, i logged into airtel website to pay my dth charges. Account showed my monthly package is 677. I therefore paidpaid my monthly charges online via airtel website. Immediately my dth got activated.

Today morning again, it is stating my account has insufficient balance. I spoke to 3 customer service representative; got 3 different versions and all 3 calls were hanged by the customer care representatives.

Customer service rep 1 - told me airtel backend team has activated a quarterly subscription from the backend — i asked him how can you do it without customer's consent. He said he cannot do anything as it has been done by the backend team.

Customer service rep 2 - tried explaining the package but, when i insisted on sticking to the existing package and want my services resumed right away. He asked me to hold the line and disconnected the line after 19 minutes

Customer service rep 3 - asked him to connect the line to supervisor. Supervisor disconnected the lie stating she cannot hear the customer voice

I want my services resumed now. Who will compensate me for the issues i have faced becuase somebody at airtel chose to change my package without my permission.

These companies get away with these kinds of issues either giving false information or giving reasons like facing technical challenges. Eventually, it's the consumer who faces the burnt. I want you to penalize airtel for changing customer information without customer's consent, lying and trying to mislead customer by giving technical jargons.

Best regards,

Mohsin mohammad

My airtel at home for number[protected] ha snot been working since februrary and i had requested for fiber connection thinking it will start working except its not and i have told them to disconnect an they keep calling me 10 times asking for money for service which doesn't work and and they want me to pay close to 10000 rs as a charitable amount and i have emailed airtel and called service no and told close to 100 service guys telling them that please disconnect but they refuse to, this is such a harassment!!! Requested to disconnect and they said they will disconnect that and now i am getting calls from their customer care that my bill amount is due and now i am now not putting up at that place and already requested to disconnect 5 months back. Their so called retrieval experts start calling with out knowing any thing.

This is md rahmat ullah mobile number
[protected] is showing registration fail why i don't know please help and register it

Regarding any quarry please contact undersign through mail or, gsm.

I hope to hear from you soon.
Thanks & regards,
Mohammad rahmat ullah
M/s jonghap elect & mech - abu dhabi
Gsm: +[protected] /+91-[protected] /[protected]
Email address: [protected]@gmail.com
Skype id: rahmat0223

My number is [protected], i had came a call from mnp department in which they offered me an offer of (1gb data /day and unlimited calling for 70days)
Because of that i cancelled the port in in other operator.
But when offer was not activated i called in customer care my call had been transferred to senior executive supervisor vaibhav atak, i requested him to arrange call back from mnp team, but refused to take complaint and used some abusive words ended call.
I did not expected such type of service from airtel executives, airtel executives not provide any information when you call in help desk,
Airtel mnp department offers bluff and fake offers to hold or to port in in airtel and when time to credit offer they said that there is no such offer offered by us.
Even you are not able to contact on the numbers from which department call you.

You guys are a bunch of cheats. You claim something n you don't stick to your words
You had promised me to give a month free connection n now you're charging me for that
Please disconnect the connection n I'm not gonna pay a single penny. You guys are cheating your customers

Very poor voice quality, frequent call drop and no data or at 2g. Complaint made to everyone appellate authority. Response is it is best possible network from them. Unsatisfactory and feeling cheated. Unable to take calls from my home and also make any call. Complaint lodged 15 days before after that i emailed to everyone for early resolution. I am airtel postpaid corporate connection. All other networks vodafone, jio, aircel all are working well.

My retailer (Flexi) no. Is [protected] i unable to do recharge through *122* offer recharge system for any customer mob. When i do this get a masses that "you are not authorized to access this hand set". I have complaint several time regarding this but solution not provided. Due to this issue i have got loss for "extra commission" in last 2 months.
Please resolve this issue immediately.

Umesh agarwal
Contact no.: [protected], [protected]

My story with banking fraud with my bank account linked to airtel sim will make you inspect and believe that airtel might be behind so many financial frauds happening in india.

After reading my story a media company can run a statistics to identify percentage of frauds on accounts linked to airtel sim phones which will be considerably higher as compared to other mobile phones and it is upto crime police to identify whether airtel executives are involved in these financial crimes

Please read my story and take this to masses so that it helps other people, and punishes criminal facilitators in airtel.

I have a story with evidences against airtel and looking for help from digital and print media to cover my story which si also in interest of nation due to ongoing financial fraud across the world;

My story (About my f. Ir. To cyber crime police gurgaon on bank fraud in my account)

On 28th may 2017; i sensed a sim swap fraud on my mobile no [protected] when my mobile balance as seen on airtel app on broadband seemed to reduce without me using the sim, i carefully checked my phone to find on 28th may that my airtel sim was also working; yet my airtel balance was getting debited;

After realizing something fishy and wrong, i called up airtel customer care to immediately block my sim after realizing something wrong and suspect in my sim card from airtel;

I have series of calls one after another (In space of an hour each on 28th may); and have maintained a call log history with names of airtel customer care officials. Calling reference nos /and list of calling officials whom i spoke and some call recordings which are sufficient to prove the fault done by airtel;

I not only spoke to airetel executives but also called up floor supervisors; to block my airtel sim 5-6 times, and in one of the calls airtel provided me wrong information that my sim is already blocked.

Next day (29th may afternoon) airtel appellate called me and told me next day on 29th may that due to airtel technical error the sim was not blocked, after this i checked my bank accounts finding a fraud of one lakh rupees in my standard chartered account which i reported to standard chartered customer care; unfortunately fraud prevention of standard chartered bank and help and advisory given my standard chartered bank was not sufficient to stop a continued fraud of 97000 on 30th may… (Combining as total fraud of 1.97 lakhs - 1 lakhs on 29th and 97000 on 30th may)

Anyways, in either of above cases airtel is liable to pay the damage plus harassment to me;

Airtel blocked my sim only after i went to airtel store to get a new sim on my name …but till then my 1.97 lakhs were taken out as fraud from my account

Complaint was lodged in cyber police on 30th may (At cyber police gurgaon) where i met senior official of police of gurgaon, haryana and cyber crime police, haryana but it has been a month and the process si going very slow (Despite my repeated requests to police si yet to take the action on airtel and arrest airtel officials who are involved in fraud.

- summary points are:

1) i was told by cyber police the maximum no of banking frauds happen on bank account linked with airtel sim phones. As it easiest to swap/hack airtel sim phones;

2) despite airtel staff knowing about increasing no of frauds using their sims, airtel did not acted to block my sim on 28th which makes my belief stronger that airtel si involved in these crimes; this crime could have been easily prevented by airtel (I have lodged police complaint with gurgaon police but i am yet to find answer whether airtel staff was involved in the fraud or whether it was technology error by largest company of india);

My understanding si that airtel was involved in the fraud and party to fraud,

In my nervous problem, a nd despite struggling with disability and paralysis, i rushed immediately in panic and anxiety to get all my bank accounts blocked; in this was airtel executives caused fraud of 1.97 lakhs in my bank account;

I will always condemn and shame airtel due to this harassment and agony caused to me;

I have all call recordings and proofs against airtel and for its technical failure/ hints that airtel executives are involved in banking frauds happening where customer has airtel mobile linked to bank accounts)

I am looking from contacts in print and digital media where i can share my story which is o[censored]tmost interest and is an example of latest frauds happening today;so that my criminal case with police can be expedited and airtel executives are investigated and punished on this crime…

In short sunil mittal company airtel breeds many criminals in its company who are involved in banking frauds and my plea is to get this investigated in benefit of millions of citizens in india and in giving me justice from airtel.

Please contact me at [protected] ([protected]@gmail.com)