Airtel Complaints & Reviews

I am a new airtel customer (27/06/2017) from karnataka. Can i have access to the unlimited offer of rs.449/- now? Because the retailer is saying that i have to wait for 3 months. He have already recharged with rs.81/-. For me its really an inconvenience. And you didn't mentioned about this in your advertisements earlier. Kindly solve my problem soon.

Sir,
I have raised request for airtel broadband connection almost 6 times in the time span of one year.

But still i am not getting connection saying the 'port availability' is not there.

I have raised so many times from the official mail id: anandh. [protected]@tcs.com and personal mail id: [protected]@gmail.com.

But there is no resolution provided.

In my gated community, airtel provides the cable and broadband connection to most of the houses. Even in my block having 16 houses, out of which 12 houses having airtel broadband.

Everytime they close the request saying 'no port availability'.

Poor response from the backend team and the installation team.

I need resolution at any cost.

My mobile number.[protected]., [protected]

Address :

D-27, 101, provident cosmo city,
Pudupakkam,
Near pudupakkam panchayat office.
Chennai-603103

Hi,

I am writing this mail after a 15-20 days of hectic follows ups and in person visit to the store which has already been too frustrating.

I had switched my prepaid aircel sim to prepaid airtel sim 15 days before, my address verification was successfully done and all the related formalities were completed. The sim that as issued to me didnt work so i called the customer care on sunday 17 june 2017.

They told me that your request is pending and your sim will activated after 7 days.

After 7 days i again talk to customer care and they said sim got activated from their side. But no network is coming on my number.

I have been calling them all day like almost 20 times, its ringing but nobody is attending the call.

At last i called the customer care number again they repeated the same thing of visiting airtel store again.

So the above was the tail of my suffering that i had to endure trying to get a service from airtel, which i could have chosen from so many telecom companies that operate in india

Airtel is known for its good service and support but i feel really so sorry to inform all the concerned personnel and department reading this mail that remaining a true airtel customer i had to undergo losses

- leave my office and visiting airtel stores and waste hours in travelling

- none of the important business transactions that were to be done were not possible as otp etc were not coming

- facing personally and professionally hell problems regarding my number.

- got mentally harassed calling the number i was given by the store representative.

The mobile number is mentioned below as well on which i am facing terrible problems:

[protected]

Dear sir i am using an airtel no. Post paid no. From many months. I was paying my amount on time to time and in feb also i have paid 1000 to airtel service center.in month of march that amount was showing that i have not paid to airtel office. Then airtel have started to torture me from march month for due amount. They have stopped my outgoing call facuility in april and even they have stopped my incoming facuility. Every month they making more interest on my phone bill. They started to make pressures and all. After that i got call for settlement from jodhpur office by mr. Gajender singh. He told me that if i shall pay 4000 then after it i dont need to pay remaining bill. He told me to pay the amount and he would menage ebverything. I personally meet gajender and his team in their office near airforce kent jodhpur. They started my number and then provide my all services. So after a few days again i got a message to pay remaining bill. I call gajender j he told me that he settle all those things. He started my services. My sevices were started with in a few minutes. After 2-3 days again i was disappointed my services were again sopped. Then again i called and he started my services. This type of drama is still going on. Now i am getting a loss more then expected. Airtel is a service provider and they are cheating with people. They are misconfusing people. I have all call recordings for my proof. I am totally frustated due to their services. Hoping for a positive response. An early action will be highly appreciated.

Hi sir n mam
Kindly take my complaint i have done reacharge of rd 3999 yesterday to activatedmy international roaming n data blance n it's really sad to say it's not activated yet kindly activated it's really urgent i need to make a call n m in uae my contact no is [protected] it's been a days n still it's not activated very upset with your service i[censored] cannot solve my problem den tell me m already facing so much problem pls help me as soon possible i need to make important calls... N my outgoing is not working neither incoming call m waited my pls do it as soon as possible i have been using airtel no from 7 years pls revert back thnx

Thanks from monaliza saikia

The outgoing calls have been barred on my airtel number. I paid for a rs. 3999 pack recharge for 30 days to use in france, and am able to receive incoming calls, send/receive sms, and use data. It says in my call settings that outgoing calls have been barred, and upon trying to change that with default code 0000, it says network or sim card error. Please perform necessary checks and revert at the earliest. Also please contact orange france, your partner, for assistance if they have caused this issue.

I recharged my phone with my airtel app. Transaction id =[protected]. After entering otp, payment confirmation page was not loading so i pressed back button. App asked me do i want to cancel the transaction and i pressed ok. So this transaction was cancelled. If i couldn't cancel the transaction why was option visible to me. 70 minutes after all this, my recharge for transaction id =[protected] was processed. By this time i already recharged my phone with paytm.

I want a refund for this recharge. If there is no option to cancel the transaction, don't show that to users.

Date:jun 28 2017
Phone number: [protected]

When i returned back from my trip of 6 months+, i learnt that airtel reassigned my sim/phone to someone else.
I was not given any notice, either by phone or mail.

Assuming i still owned the sim i recharged it with 500 rs (I assumed low balance was the reason of no network on phone) transaction number[protected].

When i contacted customer care, they were unhelpful and asked me to beg my money back from the person to whom my number was assigned (Wrongly!).

Dear sir,
My name is prakash chand kalosiya, my airtel prepaid mobile number -[protected] i am kindly requesting you for out going and incoming call history from january 2017to till this date. I am ready to pay applicable charges. Please can you send through by my e-mail id [protected]@yahoo.com.
If there is any procedure to get call history, please let me know how can i get call records.
Tanks

I booked an airtel broad band connection through one augustine (Nallambakkam area - unihomes gated community). At the time of booking on 23rd june 2017, he was very nice in talking and assured me that if i pay the advance amount on airtel website, he will get me the connection on sunday. I have also given all the detail required such as phone numbers, adhaar number etc. On sunday when i tried calling him he did not pick the phone i sent him a watsup msg, he has not responded to that even. Since then he has not answered our calls. This kind of behavior is very common in chennai - they take advance and do not respond and delay delivery of items or services. This is not the first time it happens with every service or product provider. I am not sure what to do now. I feel i have lost the money

I am writing this to let you know how airtel is fooling the customers with the promises that they can't keep.

I have been with airtel cellular user for around 9 years and being made a bunny by customer care and technical team.

Had decided to go for a different operator because of the network issue and the data plan provided for the price. Was requested to stay on and was offered 3 gb data for 3 months to start with and was assured that the network issue would be resolved in 4 days.

Both the tickets have been closed unilaterally, network is better but there is no sign of additional data.

Have been calling customer care almost everyday to check for the status but being fooled every time.

It is my duty to apprise everyone on what has been happening and the experience has convinced me that i did the right thing by initiating the request to move over to other network

Below tickets were raised and closed unilaterally by airtel without asking for confirmation from me.

77176532
77179381

[protected] running currently

Service change orders:[protected],[protected].

Although one person leaving airtel and joining rival network will not bother them but i hope they understand that it is a customer driven industry and days of monopoly are over.

Hi,
Either airtel is fraud or the girl who called me for telling me different plans is a fraud. I registered for airtel broadband service (Bangalore) and got a call from airtel. The girl name is "priya" with the following number:
[protected] and she called me 100s time to make online payment for the service which i made with the transaction no:[protected] and she told it will be install soon. I waited for 3 days and called her and now nobody is responding. She msgd me by her personal whatsapp number ([protected]) before so i called and msg her for asking the installation time required but now she stopped responding. I had payed an amount of 2584/-rupees which is wasted now. I tried to reach some other people from airtel but they are saying there is no airtel service is provided in your area. Airtel people are collecting money and not providing the service.

I have change my airtel #[protected] postpaid to prepaid on 19th june 2017 and after that i am not able to recharge.
Airtel has become very poor in service which i never faced since years.
Instead of many complains airtel customer care is not resolving the issue.
I sent several mails to customer care team. They keep on asking me to try recharging online and through other modes instead of resolving the issue.

I am very frustrated without having outgoing in my number. I have registered this number everywhere. Please help me to resolve this as soon as possible.

I activated international roaming for 1 month for china paying 3999. Transaction i'd[protected]. I am not able to make any outgoing calls. I am in china and desperately need internet connection. Followed all instructions given by air tel customer care. Sti'll not working. Internet is very urgently required for map. Contacted their helpline no. They are not responding

Date: 27/6/2017

Made a recharge of 349rs from my airtel app but some other pack got activated of the same amount... This has not been the first time this has happened.

Need refund or right pack be activated with immediate effect.

Name: aditya jain
Contact: [protected]
Email id: [protected]@gmail.com

Transaction reference number[protected]

सर आप तो बड़े कहते फिरते इंडिया का नंबर1नेटवर्क
हे बकवास करते हो आप का गठिया नटवर हे आप का कोई भी सुनवाई नहीं आप के यहाँ पर कितनी बारी आप के costomer केअर comlent kari he ki मेरे नेट सही से नहीं कर रहा है नेट की स्पीड नहीं आ रही है पैर कोई असर नहीं है में आप का costomer राहु या नहीं आप को कोई भी फर्क नहीं बकवास natwork हे आप का ।।।।।।

Dear sir/madam,
This is to bring to your notice that it's been two months and i still haven't received my refund of failed internet recharges which your company ensures to refund back in 7-10 working days. I called on 121 for like 5-6 times but all in vain. They just registered the complaint but nothing happened. The amount to be refunded is easily 1000rs including today that is 27th june 2017 as i still had to face a failed recharge of 179rs. Kindly acknowledge this complaint asap or else i would have to go to consumer court or else i will change the number.

Sir i want delete my airtel no [protected] and this no is activate with i'd jaguruk due to losty this no i want delete my this number and activate this no on dupticate hlr 1 sim no is[protected]u last recharge done with 10 and 10.. With e top.. Plz check all details and solve my problem my alternate no is [protected] this number is important for us so i want use this number.

I have airtel broadband. I had added a top-up with [protected]@ rs 100 plan along with existing plan few months before. Last month i decided to cancel this plan on 28th may and spoke to customer care. My bill cycle starts at 27th may. While cancelling this top up on 28th may, they confirmed that the charges will pro-rated based so i have to pay for till date it is active and i went ahead with cancellation on same day.
When i saw the bill, it is including the whole month charge. Then spoke to customer care today and now they are saying it will charged for whole month even though it was active for a day in the given cycle and i need to pay the top up amount as well even though it was cancelled. And also said last time customer care person said it wrongly.
This is really wired that they said something else in beginning and later on they say something else. Do we need to trust their customer care??. This is happening again and again. Earlier also they told me that my plan can be upgraded - degraded anytime free of charge. When i asked to upgrade they asking to pay 1000 rupees. I am using airtel since very long time but now a days i hearing very much inconsistency in their services and support.

I have transferred my amount of ₹ 2100 to the airtel payment bank but i did not recieved it in my airtel payment bank, when i tried to contact to the service provider either they were not receiving my calls or their is no option for talking to the airtel payment bank. When i contacted to the other brack they told me that some higher authority will call you back in 20 minutes, but i did not receive any calls from their end. So i want ₹ 10000 by cash or by check from them for wasting my time and for their fake promise to me.