Airtel Complaints & Reviews

Dear sir,

I faced an incident on 16 May and my device screen got damaged, So i submitted a clam request on 16 may, After 14 days finally My handset has been picked up from my registered location, Continuously i were getting an update regrading clam. I got a sms on 13/06/17 that your device has been repaired successfully and delivered soon but till now (as on 1/07/2017) i didn't able to get my handset.I continuously try to get the information by mail but they are misguiding me in this regard always and saying me that you will get your handset within 24 hours. It has been really sad to observe the worst ever services from airtel. May i request you to look into this concern and help me to get my device back as soon as possible.

please find mail conversations held with airtel and One assist as sample many other mails also available.

This is a request please look into this matter on priority basis sir.

On Fri, Jun 30, 2017 at 10:15 AM, Ajay Kumar Giri wrote:
Dear sir,

please inform the status of my handset its now crossed 30 days and still i m waiting to get the delivery, Airtel raised a complaint SR no. 2100283 but till now nothing happen... Please deliver my handset on priority basis or give me the contact info, i will try to contact the responsible person for delivery or give me the address, i will pick up my handset from that location.

On Wed, Jun 28, 2017 at 1:36 PM, wrote:
Dear Customer,
Greetings from airtel!
This is in reference to your email regarding airtel secure service for your airtel mobile number [protected].
We regret the inconvenience you have experienced in this regard.
We would like to inform you that, we have already registered complaint to deliver your handset with SR no. 2100283 and the same will be delivered within 1 to 2 working days.
We request your co-operation in this regard.
Thanks for reaching out to us. Delighted to assist you.

Best Regards,
Revanth Velagapudi
Service Specialist
airtel

[protected]Original Message[protected]
From: ajaygiri.[protected]@gmail.com
To: [protected]@airtel.com
Cc:
Sent: 27/06/2017 02:46:49 PM
Subject: Re: DEVICE CLAIM ¿ SERVICE REQUEST # 1991612

Okay I am now not able to wait for as mentioned time. If my handset will not deliver on 28 june then I will file a case against this issue at local police station and share all the mails and information to zee media and another public media.

I m not going to do this for my handset. I can buy more then one smartphone, but I am doing to let the people know the exact meaning of *Airtel Secure* which is providing insurance for mobile and the same cheating the people also.

My device got repaired on 13 june and today is 27, Thanks for this type of service.

On Tuesday, June 27, 2017, wrote:

Dear Customer,

Greetings from Airtel!

This is in reference to your email regarding airtel secure service for your airtel mobile number [protected].

We regret the inconvenience you have experienced in this regard.

As discussed with you on your number [protected], your concern regarding airtel secure service has been addressed.

As per the revert from the concern department, we would like to inform you that, we have already registered complaint to deliver your handset with SR no. 2100283 and the same will be delivered within 2working days.

We request your co-operation in this regard.

Thanks for reaching out to us. Delighted to assist you.

Best Regards,

Durga Potanasetty

Service Specialist

airtel

[protected]Replied Message[protected] From: HYPERLINK "javascript:_e(%7B%7D, 'cvml', '[protected]@airtel.com');"[protected]@airtel.com To: HYPERLINK "javascript:_e(%7B%7D, 'cvml', 'ajaygiri.[protected]@gmail.com');"ajaygiri.[protected]@gmail.com Sent: 23/06/2017 06:29:26 PM Subject: Re: [|BAL|REF48962895|] DEVICE CLAIM ¿ SERVICE REQUEST # 1991612 Dear Customer, Greetings from Airtel!This is in reference to your email regarding airtel secure for your airtel mobile number [protected].As discussed, we have escalated your issue to the concerned department and our team is working to resolve your concern at the earliest. One of our resolution specialists will update you on the status of your complaint within 72 hours. We appreciate your cooperation till such time.Thanks for reaching out to us Best Regards, Teluguntla Vasavi Service Specialist airtel

[protected]Original Message[protected]

From: HYPERLINK "javascript:_e(%7B%7D, 'cvml', 'ajaygiri.[protected]@gmail.com');"ajaygiri.[protected]@gmail.com

To: HYPERLINK "javascript:_e(%7B%7D, 'cvml', '[protected]@airtel.com');"[protected]@airtel.com

Cc:

Sent: 22/06/2017 11:05:15 AM

Subject: Re: [|BAL|Ref48962895|] DEVICE CLAIM ¿ SERVICE REQUEST # 1991612

Dear Airtel,

you have suggested me to wait more 7 day, which is now completed.

Requesting u 2 deliver my handset on priority basis. I hope u will do this without any kind of strict action by me.

On 6/15/17, HYPERLINK "javascript:_e(%7B%7D, 'cvml', '[protected]@airtel.com');"[protected]@airtel.com wrote:

Dear Ajay Giri,





Greetings from airtel!





This is in reference to your email regarding airtel secure for your

airtel mobile number [protected].





At the outset, we regret the inconvenience caused.





As per revert from concerned department, our team informe

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Hello,

My name is Ali : [protected]

I have requested and informed Airtel that I am not getting proper network at my work place and also at my residence is a problem but my priority is at work because I have lot of important calls to make and attend.

Now after lodging my complaint so guy from Bangalore or South contacted me and confirmed that he will solve my issue in 24-48hours.

Nothing changed nothing happened apart from some stupid fraudulent calls from some missed calls I received from [protected] I answer the call and they disconnect immediately.

I was Airtel customer but i porting out my airtel number to vodafone. Yesterday my porting number is activated in vodafone network but problem is when airtel customer call me then they says " You are not dialing a valid number please check the number you have dallied" but if other network call me their is no problem for incoming call like jio, idea, vodafone, bsnl etc....

I newly availed airtel network service thru portability from vodafone. First day my data not working in my mobile. I request to customer care for activate the same as per my availed plan. But they not give a proper response regarding my data activation. Some one tell it will take 72 hours and her supervisor said it will take 24 hours. No one take my words i want to use my data on immediate basis. If their mistake why i want to bather. I need a clear explanation for why my mobile data not activated on immediate basis.And take necessary action for activate my mobile data on immediate basis. If not possible i need a compensation.

I have enrolled for damage protection plan and now its screen got damaged, after registering complaint they are not giving any support.

Services enrolled date 1st June 2017

Damaged Date[protected]
Trying to have a resolution date from 27th to till now but no one from airtel taking interest to resolve and now i am helpless.
contact number -[protected]

Note - if you guys have not proper support team to i will suggest you please don't start any this kind of new services.

Respected Sir,
Yesterday i had made a data recharge online worth Rs. 99 and my account balance is also deducted. But when i asked from customer executive she said there is no such type of data recharge and u get local calls free for 3 days in this Rs. 99. She talk me very rudely and not ready to listen my complaint. The recharge site is:http://www.airtel.in/Airtel3G/tariff.html
This seems to be very irresponsible and making fool to the customers. If there is no such type of recharge den why the company is displaying on internet. This shows that they are having very weak company policies. And dis company seems to be a defaulter company.
I request you to kindly take necessary action and oblige me.

Yours sincerely
Anshika Sharma

My airtel payments account is blocked for account no [protected] for the last few days and i am not able to re-genarate my mpin by providing the personal details required from me, hence please arrange for resetting my mpin or call me back immediately as i need to reload money in my account as the same has been blocked by the company and I am unable to reload money nor rechrage any of my accounts .

Many times wrong deduct on my mobile no. [protected]. Many times company charge it but not refund on time. I have no service on my mobile number. But company automatic charge. Many times i harass by Airtel company. I have already sent many email on company authorised email id. Please help me to refund my amount.

Please provide me the call history of the following airtel number.[protected]. From date 29 june to 1st july.

Please provide all the details like incoming calls and out going calls during the given time period.
If possible also provide call duration
And also the names of the person who called on the above number during the time period specified by me

My name vijay nawekar
My fos no. [protected]
yuvaratna points 13500 missing.

I have placed order for dth hd for new connection on 29.06.2017 . your agent cell no.[protected]called me to 2 pm for fixing. around 3.3 pm tech was came my order dth hd but he was bringing airtel dish without digital hd i.e oridianry one. they cheating me. he said hd or aritel ordinary are same one.and while attend the job i insisted hd dish and setof box. he is not properly answered some missmatching of set of box and dish. but he was not worried about and immediately went out the place while i was spoken to customer care. your customer care was negilance and not respond to my call even for 20 to 30 calls. i never seen this kind of customer relationship maintained this kind of such corporates.pl take necessary action all such person who were done mistake. no one bother my call and this will create bad impression on the company side . very worst service provider on your behalf. the goodwill of the company may be lost where this kind of agent .my original cable connction was removed and kept the wire out is not connected again as it previous condition. pl.do the needful.my cell NO.[protected]

Sir,
I am Airtel postpaid customer for last 2 year, in our corporation we are given Airtel CUG Sim. All o[censored]s facing the same problem that on calls we get very poor voice quality even call dropping also. We are much irritated by Airtel. Not even a single statement we can understand so please resolve our problem.
Thanks

This email is in regards to a national mnp request which I first placed on 26/05/2017.

I have two numbers which are registered with Karnataka, Bangalore. I have recently moved to Hyderabad and requested for national mnp. My first attempt failed and a resolution was provided to me after a month by your team. They advised me to visit the airtel store again and re submit the documents.

The service provided first time was pathetic. Now, today I went and visited the airtel store again and re submitted my documents. After sometime I get a response for my number [protected] that the validation of documents could not be completed successfully and visit the airtel store again.

Now, do you think this is a joke??

I have work and this thing is going for over a month. I spoke to customer care and the floor manager TEJASWINI from Bangalore office and she advised me to go to the airtel store again instead of taking ownership of the case. I have clearly send an email to [protected]@airtel.com stating the address, name of the agent and his contact information.

Now, you tell me is this how you treat your customers?

If you can't resolve the issue soon I will terminate my two numbers.

Refer complaint number : CDMNP[protected]

I believe atleast you will take the ownership.

Note: I will not visit the airtel store again. I WANT THE ISSUE RESOLVED ASAP.

Regards
Soumya Chakrabarty
[protected]
[protected]

This is to inform you that my Airtel SIM is stopped working without any reason from 25th June 2017 after spending an hour I was finally able to contact customer care and he asked me to get new SIM. I have taken this SIM on 27th June 2017 (11:30 am) from Airtel store (sector 63 Noida) they told me that it will be activated in 4 hours.

This SIM is not working till now and I have called many time but not get resolved. All my bank transection and other thinks are linked to this number.

I am not able to do any thing like any online transection or any railway or other reservation I am like stuck also effecting my personal and professional life and my business.

I need the compensation of Rs1000000 for my loses and of all my sufferings.

My number is [protected]

Thanks,
Manish

Hello Team,

I was facing some network issue in my apartment by mistake I have done 349 recharge to mobile [protected] twice so I would like to raise a request to revert the last recharge done via airtel money.
Order number:[protected]

I will be waiting for your update. Please help me in sorting and do the needful.

Thanks
Nagarjuna R
[protected]@gmail.com
[protected]

I took a new sim for prepaid connection from the Airtel Banking point in Yemlur, Bangalore on 24th June 2017, which is not activated yet.
sim no :[protected]
I have submitted all the required documents and photo.
I paid him Rs. 400 for the first recharge also.
Airtel point Yemlur: NO 222 1ST MAIN 1ST CROSS NEAR CHOWDESHWARI TEMPLE YAMALUT POST, BANGALORE, -, HAL Airport Area, Bangalore, Bengaluru, Karnataka 560032
Maps: https://www.google.co.in/maps/place/Airtel+Banking+Point/@12.9500259, 77.6853406, 15.29z/data=!4m8!1m2!2m1!1sairtel+store+near+Yemalur, +Bengaluru, +Karnataka!3m4!1s0x0:0x4882dee4bd21156d!8m2!3d12.9488988!4d77.686201

Contact no. of the store guy, who doesn't pick up when I call him: [protected]

My alternate no. is [protected]

Please help me!!

My PF number is:
GNGGN[protected] / HIMANSHU BANSAL

I joined Ignite World (branch of Bharti Airtel) on 10/09/2014. My PF got deducted for two months
But the joining date registered by the company in PF office is 01/11/2014, and the PF entries in passbook is also from November 2014.

So, they deducted PF for September and October 2014 also, but its not on any record.

I tried contacting the company HR on HRConnect portal, but the glorious staff there chose to not reply after redirecting the issue to many teams in between.

I also contacted Gurgaon EPF office and now they are also redirecting me to the employer.

Basically, no one wants to deal with anything.

Kindly investigate this issue, it has already been 3 years.

Dear Sir i am a subscriber of bharti airtel ltd since 10 years . my sim has been lost .i went to your kanpur barra 2 offie the lady who was sitting there alotted me a sim but sim was not become active after 2 weeks. then she said that migrate your number in to postpaid then only your sim become active . she said only three hundred rs will come monthly. i do h same also she added two number in my account . now my bill genereted of t=rs 800 . i am not able to pay such amount because of your company exicutive fake commitment. please waive of my rs. 400 then only i will pay the amount. other wise i have to go to the consumer forum. but i know you will look after my complain and help to resolve. i have lots of faith on your company.

Thanks & Regards
devesh kumar tiwari

number are - [protected] and [protected], [protected]

I have been using an Airtel postpaid connection uninterrupted for around 14 years. Since there was network issue in my area, and also there was a good offer from Reliance Jio, I decided to port my number to Jio. In the month of January 2017 I requested for porting code. Every month my Airtel postpaid bill was settled by my Credit Card on the due date. But since the porting request was made a few days ahead of due date, they refused permission for porting and asked me to pay my outstanding bill. So I was forced to pay the bill amount of Rs. 1088/- with my credit card. And again a couple of days the same amount again got automatically deducted from my Credit card as per the monthly routine. I requested for Refund in February 2017. But even after 4 months of following up with, I have still not received refund of excess payment made by me. But just because I ported my number to Reliance Jio, Airtel is purposely harassing me and not releasing my money. Despite repeated emails and talk over phone, they are not interested in resolving my issue. My experience with Airtel has been very bad. The staff at Airtel is useless. Every time they are coming up with a new excuse to delay my payment. This is absolute Deficiency in Service.

I want immediate refund of my money and also interest for the last four months.

Airtel — My sim blok [protected]
Akhtarbanu Gaffar shaikh on Jun 29, 2017 Mark as Resolved
Phone/Mobile Number: [protected]