Airtel Complaints & Reviews

Hi,
1) in airtel website you mentioned that we will get 70 days data and calling but i got sms as 56 days only. While i'm checking validity it showing 28 days from the date i recharged.
2) i recharged on 6th june 2017. Now i'm not getting data.
Please resolve as soon as possible.
I'm unable to connect customer care.
Dushyanth
Airtel : [protected]

I tried doing recharge from my airtel app on 20th june in the morning. My got deducted and recharge not done. I tried doing it several times and every time my transaction got failed. Money got deducted from my bank account and my recharge is not done yet. I tried reaching customer care via call and email (3times). They havnt replied to my mail. I got call nce and i havent got resolution. I have to take an advance talk time from airtel as my phone balance was nil nor i can use my data pack. More than 600rd got debited from my account.

I have been Airtel customer for years and love the service but there have few been a few times recently I have faced disappointments.

I would like to bring this one to your attention. I am sure this has been faced by many many of your loyal Airtel customers.

On your Airtel recharge page https://www.airtel.in/prepaid-recharge there is a recharge listed for Rs. 197 which benefits new customers only.
Your website mentions:
1GB(3G)+1GB 3G(night) SR only For greater than 90 days - 500 MB 3G

The website says "SR only" but there is no way to know what it means. Many unsuspecting loyal customers are doing this recharge and getting just 500 MB data because they are "old" customers. Instead of this they could have done Rs. 175 recharge which gives 1 GB data for 28 days i.e. 28GB of total data.

I have recharged today for Rs. 197 due to the same confusion and would like mine to be switched to Rs. 175 recharge. I can deal with Rs. 22 loss but otherwise my Rs. 197 recharge is total waste. Please give me a recharge of Rs. 175 instead of the Rs. 197 which I already paid through PayTM.
At the very least I will suggest you to atleast correct the Airtel recharge page.

I have 4g sim with 4g handset with full tower and with an 4g symbol and am not able to search any thing in google. It will show no internet connection. When i switch on data sometimes tower will go off and reconnects after 10 to 15 secs. If am doing any transaction then it will hang in the middle itself. Could you please take action on them and ask them to stop ookla advertisement too. Consider this complaint with ookla too. Thank you.

Don't use airtel india payment bank wallet. No guarantee for your money here. Airtel never respond for customer.

I have practical experience with airtel presence. So many times i was complaint on customer service and technical issues but no use. Finally i decided to close airtel dealings.

I strongly suggest to all my friends. Don't encourage non-customer support mobile networks.

Airtel india blames people with "india's fastest network" it is 101% false. Presently jio is india's fastest network. It is open challenge to airtel india
Still i am not understand, why airtel presence behave like this. Not only customer service, technical issues, even mobile offers airtel india provide best offers for new customers. I think airtel india forgot old customers. On this issue i was discuss with airtel india authorities, they simply smile... Finally i decided these fellows doing business without values and ethics.

Date : 17/06/2017
Client no : [protected]
Request no : 77109522
Hello there,
Since last few years i am using airtel prepaid connection. And now wanted it to convert in postpaid connection.
Before 6 days they have disconnected my prepaid connection. 6 days passed but they didn't activated my postpaid sim. Each time i call customer care they just say the complain has been raised wait for few hours. Being a girl it is necessary to have mobile with you. But they are not ready to take any responsibility.

From:- Ajay Kumar jha
Phone number:- [protected]

Sub:- lodging of complaint wrt unauthorised transaction by credit card ( cyber crime)

Sir/madam

1. I am ajay Kumar jha. My mobile number is [protected]. My email address is [protected]@gmail.com

2. Few days ago; I have done recharge of Rs 348/- on my idea number for some offer. However; after the recharge; offer was not given by idea cellular​. For this; I have mailed to idea customer care and raised complaint.

3. On 20 Jun 17; I got a call from mobile number [protected] and caller said that he is calling from idea customer care. He had full knowledge about my complaint. He told me that he has Lodge my request for refund and that can be done by entering the full details on the site www.rbipaymentauthorisation.com
He told me to enter the details of card by which the payment has been made during recharge.

4. I went to the said site and filled all the details. I got the OTP massage for RS 03/- . After that phone got disconnected. Then I got the message that I have initiated the transaction for RS 10000/- . However this transaction was not initiated by me. Soon; I got the massage that rs. 10000/- has been deducted from my credit card. Then I called Icici customer care and Lodge request for blocking of debit and credit card. Also Lodge request for this fake transactions and request number is SR[protected].

5. Next day again; I got call from [protected] and told me the same thing about refund of money as it was happen yesterday.

6. Sir; the payment was​done at your platform i.e. Airtel money. So; it is requested to Lodge my complaint regarding this and intervene into the whole matter for my refund of money.

Thanking you

Ajay jha

Dear sir,
Sir mene airtel me 148 ka recharge krwa ya tha daily ki 1 gb airtel muje deta h. Lekin 4 gb bonus me se 2 gb use krne ke liye 2 gb di thi. Mene airtel me baat ki to unhone kha sir aapko 28 gb per day 1 gb mile gi. Or 4gb bonus me se aap ne 2 gb use kr li. Mene kha ok but meri 2 gb wale plan ko to active ki jie unhone kha sir aap se 3 dino ke ander apka 2gb bonus vapas le liya jaae ga. Mene kha jb lena hi tha bonus to diya kyo. Ye baat glat h airtel ki customers ko bonus dena hi tha to pura do ager na hi dena to faltu me airtel ki advertising ke liye bonus ka natak nhi krna cahe airtel ko.

I tried a recharge of 349rs from my airtel app using my debit card but the transaction failed and the money was refunded but on my airtel app and not back into my bank account. After that, i am not able to recharge via my airtel app. Issue pending since april. I contacted customer care then nodal officer then the appellate officer. All of them are useless.
Transferring the money from app to bank account has transfer changes which i am not willing to pay because airtel is responsible for this. The worst part is airtel officers assured me that the issue will be resolved in 72 hours. It has been months now and i have to explain the same issue every time to these people because every time a new person handles the issue. Need my money back into my account without any deductions in the name of transfer charges.

I asked for the appeal number from the appellate officer i got this "sr158310"

I am getting vulgar calls from last two days from mob no [protected]. I want some neccessary steps to be taken against this person and these numbers to be barred. I have already warned the person but he is saying do what ever you want to do that mean he is not afraid of police or any one.
So request you please talk necessary action against the person.

Respected sir/mam
I would kindly request you to change my old registered mobile number by a new mobile number.

ID - [protected]

Old mobile number -[protected]
New mobile number-[protected]

Hi,
I am using airtel connection in my mobile. My mobile no is [protected].
Please deactivate my auto renewed internet pack whish is rs 29 per month for 75mb 3g data internet pack.
Now plz deactivate internet pack in my airtel mobile.29 rs per month loss in my account.
I requested for plz deactivate pack with online processes asap...

Regards,
Rohit ghanwat

My airtel number is:-[protected]
My current active data pack is:-₹244 70gb/70days
My handset is:-iphone 6 plus
Issues facing related network at my residential location, pincode is:-396150 (Sanjan)
Issue is that internet is not working properly at my residence and specially in night time from 7:00pm till 12:00am midnight.3g network doesn't work even there is a good network coverage of 3g.
Only 2g network works. I had calling customer care since last 3 days but just they all are registering complain there's no any solution regarding this issue. The customer executive say's the network coverage is excellent at my locality through open network but the problem is still facing to all the airtel user in my area. The othere airtel user mobile number is
[protected]
[protected]
[protected]
[protected]..
This all number is belong to my family
Since from week just airtel taking complain but there's no resolution over it.
Please take my complain against airtel so that they can understand the emotion of the customer and can give full benefit to the customer who have paid for it.
Thankyou consumer help support 👍🏻👍🏻

In our area airtel network is worse,, i called your costumer care gap of every 3days, every time they told me the network will be sort out, our technical team is working on that,, that things happened still 3 months,, they told me in your area you font have good network so please you contact to your nearest costumer care office for installation a network tower, i have my own land 30 mtrs distance from main road,, but they didn't contact me still today... Why this?? What have they problem?? I don't understand,, i & we cant use 3g network also, so where is 4g sir or madam? My contact number - [protected] & [protected]

Dear sir /madam.,

Kindly provide me below number call and SMS details
[protected]

Kindly send details to below mail address [protected]@gmail.com

Thanks and regards
Prashantha

Airtel company is cheating us on name of data given with broadband plans. We have plan of 1600rs with180 gb data. For past two months we are noticing that even if we are not using it shows 180 gb consumed by end of the month.
We are not downloading or watching online. Just surfing can bever consumethis much data. Infact when we use jio 1gb does no finishes wven if we watch so many videos online.
This is a serious concern and should be attended. If not we will be left with no choice to change our isp.

Hello, i am getting very low speed since last 8 days from airtel. I just ported in to airtel from vodafone, thinking of getting a better internet speed. For first month they game me good speed. But after that since 8 days i am getting extremely low speed. They are saying its 4g, but this isnt. They are giving like 3-4 mbps pathetic speed. Please dont buy airtel. Also there are some network issues of this provider.

I had recharge 349 plan on 1118th june 2017 2017 as per terms & conditions given on website "4g handsets with 4g sim : unlimited local & std a2a mobile calls with 1gb data per day.
A day before i spoke to the customer care representative and he said if you recharge you will get this offer. So i recharged it. Now today is wednesday and my balance is zero and i my internet connection is suspended by airtel.

A week before i recharged with 36 rs. And i didn't even get the internet pack and the balance got over in 1 days time.

Jio is 100times better atleast they are not cheating us.

It's been more than a 7 days since i am facing internet connectivity problem on my phone. Firstly, i visited a nearby airtel store thinking that they provide the best of the services to their customers and these people will solve my problem. Upon visiting, these people said that they'll raise a complaint and the technical team will work in my problem and will be contacting me within 24 hours. So, as i had no other options i had to wait for 24 hours and luckily sunday came in between and the store was shut. I waited for whole sunday and visited the store on monday evening. After visiting the store for the second time, i was asked to visit janakpuri branch airtel store and these people are unable to solve the issue for me. I visited the same janakpuri store 3 times in the past 4 days. These people simply have no idea about what all problems i am facing due to poor internet services provided to me by airtel. On an average it took 90 minutes for me to wait for my turn and get addressed for the same issue thrice!!!
Out of 7-8 seats for airtel agents i barely see 3-4 agents on there seats and helping other people like me. So it's been more than 7 days that i am facing internet service issue from airtel.
I never expected airtel to provide such pathetic services to their customers.
I'll make sure that no one in my uses airtel service now onwards and will definitely not recommend it to anyone.
I became a part of airtel family thinking that they provide the best of everything!!!
But by far this is the worst costumer handling that i've experienced.
So, problem is still the same and my issue is not yet resolved.
Poor services airtel..

W. R. T to my complaint p[protected] nothing has been done now.
Complaint:
1. I have billing discrepancies from last 3-4 months.
2. A new booster pack of 250 is activated which is never requested by me. Closure of same has been reported in apr but the same is continuing till now.
3. A refund of 150 in two months is been refunded saying that that is the only limit authorised to customer car rep. And rs 100 for 2 months will be refunded in next month bill. But till now nothing is actioned.
4. Wap service of 49 in jun bill is showing which is also not opted.
5. A amount of 300 is not paid by me from jun 2017 bill after debiting all this expenses.
Kindly look into the matter as i have no option left to go in trai or consumer forum if this is not settled in 3-4 days.