Airtel Complaints & Reviews

Sir i want to reverse the balance which i have wrongly toped up the wrong amount of 449 so i want to reverse the amount to my demo. Otherwise i[censored] can't reverse this action than u can change the amount tobe topped up 449. My details of Wrong number [protected] amount 499 transaction id [protected]
Demo number reverse recharge [protected]

I did recharge through my mobile from my airtel app on number [protected].
The transaction was successful but recharge failed due to server issues. I got a message from airtel on screen, they will refund my money in next 2 hours. But then i received message on [protected] that i will get my money back within 7 days in my account.
First message :-
"dear customer, your refund for your recharge transaction on 25/06/2017 date has been initiated for rs. 549.0. The same will get refunded to your account in 7 days."
Second message:-
Your airtel mobile [protected] online recharge txn id [protected] of rs 549.0 has been initiated. Please keep the txn id for future reference.
Third message:-
We are experiencing technical issue at our end. We will refund or recharge with your selected denomination in next 2 hours. Regret the inconvenience.

I need my refund immediately... I am pissed off... I don't have much balance to play this game with airtel. Being your old customer i think i deserve immediate response from your side...

मैं एयरटेल की सेवा काफी लंबे समय से ले रहा हूं। इस सेवा में न तो कभी बाधा आई न ही मेरी सेवा को कभी रोका गया। लेकिन पिछले 3 महीने से नेटवर्क की समस्या के कारण मैं काफी परेशान। जिसको लेकर मुझे किसी भी तरह का संतोषप्रद जवाब एयरटेल की तरफ से प्राप्त नहीं हो पाया। इसके साथ ही मैंने 16 जून को नेटवर्क की समस्या को लेकर आपके उपभोक्ता सेवा विभाग में बात हुई तो मुझे 72 घंटे में नेटवर्क की समस्या सुलझाए जाने का आश्वासन दिया गया लेकिन तब से आज 11 दिन गुजर जाने के बाद बी यह आश्वासन जारी है। नेटवर्क की समस्या की वजह से मैंने पिछले महीने का बिल जमा नहीं किया और इसको लेकर भी मैंने पहले ही बताया था कि जब तक इस समस्या के सुलझा नहीं लिया जाता मैं बिल नहीं भर पाउंगा। इससे पहले मैंने एयरटेल को उसकी सेवाओं को लिए अभी की रकम से लगभग 5 गुना तक रकम दिया है। लेकिन मेरी सेवा को एयरटेल ने रोक दिया।

उपभोक्ता सेवा विभाग से कहकर मैंने जब अपनी सेवा शुरू कराई तो उस समय भी मुझे नेटवर्क के ठीक होने को लेकर कोई सही जवाब नहीं मिल पाया बल्कि यह बताया गया कि आपके नंबर की सेवा अभी से जारी रहेगी। लेकिन पुनः मेरी सेवा रोक दी गई। मैं मोबाइल नंबर [protected] की रोकी गई सेवा के लिए आपको बता देना चाहता हूं कि मैंने बिल आपलोगों की बेहतर सेवा ना दे पाने की वजह से रोकी है। ना कि मुझे आपके बिल का भुगतान करने में किसी प्रकार की कठिनाई है। ऐसे में आपलोगों ने पुनः मेरी सेवा तो रोक दी है। लेकिन आपको इस सेवा के अस्थायी रूप से रोके जाने के कारण मैं जितने दिन आपकी सेवा नहीं ले पाया उसका बिल क्यों भुगतान करूं। जबकि आपकी तरफ से गलती की गई है। यह गलती मेरी नहीं है।

नेटवर्क की दिक्कत उपभोक्ता के क्षेत्र में नहीं आता अगर उपभोक्ता को सही सेवा नहीं मिलेगी तो वह इसके बदले आपको रकम का भुगतान क्यूं करे। ऊपर से सेवा को जितने दिन आपने रोका है उसके बदले में भी अगले बिल में जो शुल्क लगाया जाएगा। उसका भुगतान करने में भी मैं असमर्थ रहूंगा। अगर इसको लेकर मुझे अदालत का भी दरवाजा खटखटाना पड़ा तो मैं खटखटाउंगा। साथ ही मैं आपकी सारी सेवाएं बंद भी करवा दूंगा। ऐसे में ये मेरी तरफ से आंतिम बार आपलोगों को इस बारे में जानकारी दी जा रही है। अगर अब भी उचित कार्रवाई नहीं की गई तो मेरे लिए अदालत का दरवाजा खटखटाना एकमात्रा विकल्प रह जाएगा।

Hi,

I went twice to airtel office on ecr, chennai (Rto office) to provide my aadhar details to link with my airtel prepaid no. This is based on the sms i received to link my mobile with aadhar. The airtel staff in this office are not helpful. They do not know what is the procedure and what is needed to be done. Is anybody listening?

Best regards,

Sanjyot

Dear sir,
We have no network for air tel in our place, block g mansrovar garden, new delhi 110015

We ask for many time, and they told us not possible within 4 month, we ask for change of our operator,
They called us and say they will provide boost in 5 days

Ref1) now i got a massage ad airno phone no that they are trying to contact me and not able to contact
Phone no are [protected]/ [protected]

Both are not availabel no, how they contact me

And you please check at that time my phone was on, and
Also it shows that your network is not working,

I have a suggesion that can other operater (Other telecome company) with you people making this problem to change the customer, from your network connection to other telephone compnay, (Keep it mind)

And please check and reply me about these two number are valid or not

The said mobile number is under my name gyanender saxena. It has lost signal s frequently for many hours and shows the message "emergency calls only" whereas at the same place and time, the other sim of airtel shows full signals. It causes me lots of problems and i missed many important calls. Regarding this i tried to resolve the issue by airtel customer care. Against this they send the settings which didn't become fruitful. Kindly resolve the issue.

At the time of registration my mail id had been wrongly registered with an extra 'a'. So i am not receiving any mail from the beginning. My efforts to rectify the error at your office has failed
I want to know my current bills details.
Airtels
Customer service is very oor. However hard you try you wont get at the correct site/link mob [protected]

I purchased the 399rs plan for my prepaid airtel connection a couple of weeks ago, under which i should be getting 1 gb data daily for 70 days and free std calls. But somehow my internet is not working. Also when i call someone from my phone, it says insufficient balance, but the call connects and happens. When i check my balance, it shows 0 rs talktime and 1024 mb internet. But despite that i am not able to use it. Please look into this matter asap as i have run out of patience and money both.

Airtel had given an offer for hotspot double data plan in which airtel charged rs 3200 for three months as postpaid plan after first month at the time of billing airtel as charged rs 500 more even without consumer knowledge or information

This is a purely cheating of consumers

By this i am informing others not to show any interest in airtel product s and also raising a complaint

I have registered a complaint regarding the mobile network issue, my 4g is not working fine. I registered this complaint on 19th june complaint number is 77113199. Till date i didn't get any resolution for the same daily i have to call customer care to know the status of the complaint but the customer care agent don't know anything and they don't do anything. They talk like a parrot "we are here to take complaint only we can't do anything it will take time" especially the agent bindu. She is worthless. I asked to transfer the call to supervisor she said we don't have any supervisor available here.

These kind of service you people are providing to customer it is such a worst experience i ever had. My complaint is still not resolve.

We have been facing signals issue from past 3-4 months and we have bring to your notice many times calling to airtel customer care and lodged the complaint but till now the issue has not been resolved.in reference to one of our mobile number [protected] you can check how many times we have been raised the complaint but in return we only got the message from airtel that our signal issue complaint number so and so has been resolved for our satisfaction but never the issues is being resolved from your network engineers. I have requested to send one of your network engineer to my location to check by himself and confirm the signal strength but no one has been come till now but simply sending message that our issue has been resolved. I am sorry to say that we all are planning to port to some other network if airtel is not rectifying the network issue

Thank you for contacting us. The reference no. For your airtel mobile [protected] is cicpl[protected], registered on 25-jun-2017 12:30. We will update you by 29-jun-17.

Thank you for contacting us. The reference no. For your airtel mobile [protected] is cogcl[protected], registered on 26-jun-2017 12:49. We will update you by 28-jun-17.

Hope we will get proper justification for our complaints

Thanking you
Vamsi
[protected]

Recently i charged rs. 293 on 21 jun 17. For 1gb - 4g data @84 days. Presently iam not getting data and speed on my no. [protected].
In addition to. That through customer care numbers, we are unable to communicate with customer executive for assistance. There are no option to contact customer service representative. It's very disgusting situation.

Please do the needful.

Dear sir,
We have organize my postpaid mobile bill an number of [protected] and we have accepted unlimited plan 499/- + sevice tax (Including unlimited std, roaming, etc) but this month we received airtel bill an amount of rupees 834/- so, till date we can't pay we request to you please solve the problem. So, i will go ahead the bill clear.

Regards,
Kamal

Dear sir

I will try to explain you my problem and hope an action will be taken on it.

1. I have given request for porting of my vodafone number [protected] to airtel and my porting was done on 9th june 2017.
2. After that i got complaint from many of my client that they are calling me on my number but it showing my number is not valid.
3. I have visited to arc on 10th june at virar (Mumbai) he said...

I applied for new broadband connection in airtel and paid 1553rs to airtel in apr 30th and they promised we will provide internet with in a week after one week i got a call from customer care they said we don't have proper network we will refund your money in 10 days.
After their promise two months is over but still i didn't get money in to my account

Every time they are extending time but nothing is happening

Copy of all emails

Hi airtel,

This is prashanth vunnam registered mobile number is [protected] i paid 1540 to for new connection but still i didn't get internet connection. If possible provide internet or else please refund my money as soon as possible

Reply from airtel —

Dear prashanth vunnam,

Greetings from airtel!

This is in reference to your email requesting refund of security deposit on your airtel account number [protected].

As discussed on your mobile number [protected], i have registered your request for refund of rs. 1540/- through neft and the reference number is 82908252. Let me assure you that the same will be completed by 15 days.

For further queries, please email. I will be delighted to assist you.

Best regards,
Nivedha s
Service specialist
Airtel

— second mesage from airtel —

Dear prashanth vunnam,

Greetings from airtel!

This is in reference to your email regarding refund on your airtel account number [protected].

As discussed on your mobile number [protected], as per the service request number 82908252 refund has been already initiated on 03-jun-2017. I request you to check with your bank.in case the refund is not posted write to us the bank statement from 03-jun-2017 to till date to process the same.

For further queries, please email. I will be delighted to assist you.

Best regards,
Arif ali
Service specialist
Airtel

— third message —

Dear vunnam prashanth,
Greetings from airtel!
This is in reference to your email expressing concern over refund for your airtel fixedline connection, bearing account no. [protected] & telephone no. [protected].
We have forwarded your complaint regarding refund to the concerned team. Our team will be contacting you with an update on the same within 72 hours.
Inconvenience is deeply regretted and we appreciate your cooperation in this regard.

Best regards,
Murali gangavarapu
Service specialist
Airtel

— fourth message —

Dear vunnam prashanth,
Greetings from airtel!
This is in reference to your email regarding refund related on your airtel account number [protected].
As discussed with you on your mobile number [protected], i have registered your complaint and the reference number is 83907090. Let me assure you that the issue would be resolved within 05 days.
Inconvenience is deeply regretted. We appreciate your cooperation in this regard.
For further queries, please do email. I will be delighted to assist you.

Best regards,
Akanksha mishra
Service specialist
Airtel

Airtel services inactive after mnp

Phone/mobile number: [protected]/[protected]
My friends have suggested me to move to airtel from reliance bcz of network issue. So i requested for mnp.. On 22nd june 2017, the network of old sim disconnected and i inserted new airtel sim and i did 59059. After that till now i'm not receiving any calls.. I tried calling 121 but its waste of time.. So i put online complaint on airtel website.. And i visited airtel store 5 times a day each till now. Still now no incoming calls from airtel numbers.. You may check my number: [protected]. While calling to my number it says number does not exist. And neither i'm able to make msg nor i can receive it. Here my simple question to airtel: 1) do airtel provides no incoming calls for mnp customers? 2) i'm a businessman i have to attend so many calls every day. Who will bear the loss? 3) no reply no calls for any complaints. Simply close the complaints. Do you really have any concern for customers? 4) let me suggest shall i move to old network? Really disappointed.. Number: [protected] alt num: [protected].

Dinesh singh rawat.

Dear sir my airtel postpaid no [protected] this is postpaid connection in airtel since 10 month my monthly plan is 449+service tax. My previous bills average 550-600, rupees per month but previous 2 month bill is very excess[protected]/- before 2 month i have received a sms that you are eligible for internet free data 10 gb extra i have claim by airtel aap and add 10gb data at a time in my airtel account. After this instance i have use internet flash sms on screen when i remove/click on this flash sms i have received 2-3 sms for value added service activate on your mobile no i have called customer care at a time and request for deactivation for value added service and remove my charge but this value add service charges add on my monthly mobile bill i have many time call in customer care and request for blocked value added service on my number but not serious customer care assistance plz help me and remove value added service charges in my bill amount. I have payable only 449+service tax among only
Thaks
Mathuresh
[protected]

I m using airtel service from last 10 years but from 2-3 years your service very poor i m ccompletely dissatisfied your services specially in network unavailablity most of the places & call drop problem. Most of the time during talked with friends or famaily problems i m facing voice breaking issues call is aautomatically droped & disconnected & charges same was deducted in my account. I was tried to logged my complaints many time on 198...

Hi, i have registered the request to convert my mobile number [protected] from post-paid to pre-paid on 10th jun 2017 still it is not converted though i have provided all relevant documents and paid the bills. I have taken all follow-up with airtel gallary person but no luck. They keep telling me that no response from upper authority and because of some system error it is not happening. I have raised the complaint number 77212223 but no luck and complaint is in waiting status. I tried my best and even paid the last bill with extra amount but still no luck. Hence left with filing this consumer complaint. Could you please take a look?

Thanks,
Dhananjay

I recharged my mobile for rs 349 pack on jun 11 th. This pack contains unltd local &std calls.1 gb /day for 28 days but last one week i didn't get data. If i check my data balance, it shows"you do not have a data pack on this account". Please look into this and resolve asap. I hurted a lot because of this issue from airtel. Even though lot of network came the less price plan, we still in airtel so kindly understand this.