Airtel Complaints & Reviews

I am a happy airtel dth customer with 1 year infinity pack worth rs 5500/- subscription and there was a huge fire broke out at our home, gutted all to ashes. I requested to airtel's fb page informing that about the incident and to replace/install a new set retaining my old connection number which was "[protected]". They accepted my complain and created a service request/ticket # 62270775, after that i received a call from another airtel customer care officer informing that i have to provide the damage set-top box to replace, i replied since it was all burnt i wont be able to provide the damage set-top box.

Again i received another call from airtel customer care from +91-[protected], he suggested me to get a new airtel dth connection by paying rs[protected]Approx) and remaining package from my old connection (300days+) can be transfer to the new connection. I agreed and ordered a connection online - new customer connection/id = [protected].

When i was contacted by my local distributor team about installing the new connection, they said transferring the package thing cannot be done/not possible from the distributor side. Then i thought if i get a new connection and later the transfer process doesn't happen???

I need someone from airtel side in writing about the package transferring process or please replied here so that i can go ahead to install the new connection.

Old customer id = [protected]
Newly ordered online airtel dth connection id = [protected]

Regards,
N sharma

My name is avishek singh consumer for airtel postpaid number [protected] since 2012 and hopefully a good customer. However, since 24th february 2017 till 27th of april 2017, i was not using my services as i my phone was lost while going to bangkok and when i returned i found my phone at the airport and meanwhile airtel was still billing me. I requested airtel to let me pay what i owed and remove the charges which weren't used by me. Despite of me paying the amount asked by the collection agency and was promised that my services will be reactivated but now when i call them they deny doing it. And when i checked the bills, they have all sorts of charges which i never subscribed for.

I have a mobile number with Airtel, Karnataka circle. I wanted to recharge my account. When I went to airtel's recharge interface, it showed the best offer for my number. The offer was recharge with Rs197. The benefits include unlimited local+STD calls and 1GB 3G/4G data for 28 days. I did the recharge by paying Rs197/ on line. After recharge, I got the message that unlimited call is only for 2 days. However, I got the data of 1GB for 28 days validity. I felt their way of description is unclear and misleading, just to trap the customer.

I am using airtel account (Same number) for more than 12 years. Last 3 months, i am getting messages regarding activation of value added services (Vas). I have not requested any services but suddenly receiving messages and charged against my bill. Last month, my bill amount got doubled and went to rs.1200.

I had registered a complaint to airtel and they said i need to send mail or call customer support to get a waiver of the charges every time.

This is practically impossible to call customer support or mail to stop the service and get a waiver off. Also services are getting renewed every week if not monitoring and deactivating the services.

Today also one service got activated and charged rs. 35 for one week. I have not requested for this service (Didn't send any mail or call or sms for activation). Also i have not clicked any add in web pages.

How these services are getting activated without customers request / knowledge? I had asked airtel for a permanent solution. But no solution.

Regards,
Surendranath m.
[protected].

I bought airtel broadband connection on 14.06.2017. Within one hour of buying the usage of data showed that 50 gb data has been consumed. I filed a complaint at 121 and then nodal. Neither of them are willing to explain how the data got consumed and are forcing me to pay forit. They didnt even accept my disconnection of number plea. My broadband number is[protected].

To
The customer care department
Airtel

Subject :- data usage is totally different than what my office employees use.

With due regards and respect i owner of "disha outsourcing pvt. Ltd." we are a recruitment company with 3 members in office who use naukri.com and download resume in word and use outlook) wants to bring to your notice that we bought a plan in april 2017 (Inr 899 /60 gb) and paid advance of rs 3102 later i was asked to pay rs. 4 god knows for what? I paid...

After that i started to check data usage report on airtel app, how much usuage my team is doing...in a day...

I saw that on 14th june my data usage is 100 % (60 gb consumed in just 10 days (Exclude sundays and half day of saturday) so i bought 5gb smart bytes, but to my surprise they got consumed in just 1 and 1/2 day and speed was very slow. My business suffer alot because of this...

I then called customer care... And bought 25 gb for 200, today its 18th sunday to my surprise... My whole data is consumed.

My office hours are from 9:30 - 6:00 pm (My team leave the office on time) 2 saturdays in a month are half day. All sunday off, then how come 8gb got consumed today on sunday... I want airtel most respected team to take quick action on the same.

As my small yet very important business suffers and i will be in huge loss (It will hardy effect airtel), not only this i can not make my customer unhappy because of this, i understand what is a customer.

For your reference i have shared a print screen of today's (18th june) usuage...

Need urgent reply.

I have been availing the airtel broadband services for over three years during which i had found that airtel resorted to unfair practices like not informing customers o[censored]pgraded plans that they were rolling out. Eg: when they were supporting 16 mbps they didn't inform me that it was there until i forcefully asked them to update my plan; it was the same with their 40 mbps plan as well.in may 2017, i had raised a request for increasing my plan to 40 mbps which they had rolled out to new customers. They took two weeks to work out feasibility and had the vfiber apparatus installed in my house, and had upgraded my plan. Their 40 mbps plan is cheaper than their 16 mbps plan. However it had stopped working after 4-5 days after which i couldn't get them to resolve the issue for a month. During this time, i had
1.) called customer care for at least 15-20 times but they did not send any technician to check the faulty line at home
2.) raised the issue to their nodal level, after which i had received around 10-15 calls. They promised to provide free service to compensate for the two weeks i had no broadband. However, they still didn't fix the issue, always telling me that their back end is fixed. They sent a technician home to investigate the issue and he said that the back-end is at fault.
3.) raised the issue to their appellate level, who did not do anything better but tell me that their back end is fixed. Yet another technician was sent who told me that their box is broken. After this, they went back to telling that their back end is fixed.

After all the back-end fixing and no broadband working at home, i was asked to pay the bill for till the date of request for cancellation and for the cost of the vfiber device they had installed at my home, which implies that they don't want to take liability for an issue which they were supposed to resolve.

I have internet pack of rs 96. I called customer care yesterday to stop this service and the cso assured that the service would be stopped. Today i get a message that it has been renewed and rs 96 was deducted. He should have guided me the right procedure. I called again today but the customer care were not helpful. I would not like to continue with such service. The cso should be clear in their instruction or should have enough knowledge to guide the customer the right procedure. Kindly revert the money in my account.

From last 3 month i am facing problem in my airtel no [protected] regarding network. I have complained several time to customer executives but solution received. Now i have been to transferred to other state and requested for porting the number. All my outstanding is cleared and as informed by customer care i have paid unbilled amount also. It. S more than 7 days, but my number is not yet ported. Everyday customer care is calling and i am fed up of giving same answer everyday.

I feel like get harrased from airtel. I have corresponding mails and complaint numbers with me. Kindly help me in porting number and giving a lesson to airtel.

I made a complaint with ref# 77059261 on june 19.2017

In complaint, i mentioned that this is my primary number, so please get my issue resolved asap.

Since then i received a call from them yesterday. Personal over there asked me to check sim in some other handset device and insured that he will call in 10 minutes again.

It been hours waiting for their call to come.

Poor service. If you could not resolve my problem then please create provider porting request to vodafone as i can't do it at my end. Please mentioned vodafone guys my secondary number : [protected].

Dear service team,

Hi, this is mr. Udai das from west bengal airtel prepaid connection no. +91 [protected]. I lost my mobile yesterday night, hence, i want to request the airtel team to please block this sim card asap.

Please guide me through the process of issuing a duplicate prepaid sim card (If possible, with the balance amount from my previous sim). I expect a quick solution to my problem with further knowledge of the procedure.

Sir i m hemraj thaneshwar from jaipur. This is to infrom that i have losylt my mobile and the number is [protected]. Plz block the sim so can avoid unnessary mis use by any one. You are requested to plz take immediate action for deactivate this sim.
I will be very thankful to you if this is done and reply me as soon as possible regarding the same.
Thanks & regards,
Hemraj thaneshwar

I am manohar meena from Bikaner Rajasthan I had a post paid no [protected] also have a net pack 2 GB per month for 3 month from last 5 days my net not working I gave a complaint in costumer care 3 time but no response please look into my matter and start my net pack
Thanks

Dear sir,

Airtel network very very problems are here in siricilla please re solve the problem in 2g&3g&4g voice&data internet very issue problems main 4g internet not for the speed very slow in new busstand&gandhi nagar&shanthinagar please solve the issues

Note:- 4g data speed very slow please improve the speed in areas

Thank you
Yours faithfully

My mobile phone Coolpad note 5 has been pickpocketed at Andheri railway station, Mumbai at 6.30 pm on 20th June 17. Please block the SIM card mentioned in complaint subject. I have tried to call at various customer care number of Airtel but I am unable to get the card blocked. Airtel gallery is closed at this hour. Block the number immediately.

I am recharging airtel prepaid through my airtel app. For many data packs, it is clearly given that the carry forward benefit is not available, but for recharge of rs.102/- for 400 MB data valid for 28 days, nothing is mentioned ; but on recharge balance data of 1700 MB has not been carried forward, kindly look into it and credit the balance data of 1700 MB, being the leading, transparent and best service provider, I hope you will not penalize me for your mistake- not providing the details, otherwise one of your loyal customers having five prepaid and one fixed line connections will be constrained to go to consumer forum.expecting your favourable reply.

I am an old customer of airtel since 13 years my mobile number is [protected], i am very dissatisfied with your offers towards my number. As most of the customers had diverted to jio i have still faith in your network. But your 399 plan for 70 days is not applicable for which is given to new user and some selected subscribers. Needed clarification on it. Awaiting for your quick reply.

This happened in chidambaram in tamilnadu state. I recently went in airtel showroom to link my mobile with aadhar. The airtel agent said it is mandatory to open airtel payment bank account in order to link aadhar. The government did not insist people to open an account with airtel payment bank. So, they are misusing this scheme and misguiding innocent people to fall prey. The government should take strong action against this kind of behaviour by airtel.

Airtel,
I don't know what do you want from your customer. Every time i had requested that i was not able to use 4g services in my airtel no.[protected], but all the time your executive didn't respond to me politely. I think i had take a big mistake that i had choose airtel services. It is more than 1 month and 14 days still i had not able to use internet on my airtel number.

I will now port out my this and all airtel number and requesting to all that kindly do not go with airtel as their commitment are fake.

On 16th june i was changed my network from idea to airtel and there is a airtel service center islampur (Gurgaon) and the executive name is lokesh, he charged me 499rs. For frc amount & told me that after recharge you will get ul local + std calls & 1gb 4g data daily for 70days in 4g handset.
As i told him that i have only 3g handset so i cant avail that offer then he
Replied me that you cant avail the benefit of 1gb 4g data daily, then i asked him that i dont need data but ul local & std calling for 70 days is necessary then he suggest me to recharged with frc 499rs.
Then i will pay him 499rs. On date 12th june but i get msg of frc
449rs. And i get ul local+std calls for only 35days.

After that i will call him and talked to him about it then he says that i will definitely provide you validity of 70days.
Now, he says sorry i cant do any thing.

I have call recording of it. Now i need my validity of 70 days because of validity of 70 days i was ported my no. From idea to airtel.