Airtel Complaints & Reviews

I had applied for a broadband connection on 21 april 2017 (Cef no 5106803). I had paid the 3 months bill payment advance on the same date via cheque. Cheque had been cleared on 02 may 2017. But due to some reasons, airtel was not able to provide the connection at my home. Same message i had received from airtel customer care via phone call. I also communicated by the airtel customer care that advance bill payment will be refunded by the airtel within 21 days. Now almost 50 days passed, but payment not refunded by the airtel. Neither i had any email nor any call from airtel regarding status of my amount which is pending on airtel. This is really a third class service and care by the airtel. If bill is not paid by the customers then penalty has need charged by the airtel. But if amount not refunded by the airtel then what will be the penalty pay by airtel? Kindly check your accounts and refund my amount immediately.

Hello Airtel Team,

I am KUMUDHINI, I have purchased a new broadband connection on 15th June 2017, But i didn't get any response till now Even though i made a complaint for 3 times with in this period.Also i didn't get proper response from customer care executive told our area cable fault not feasible immediate. so I request you refund my deposit amount Rs.500/- immediately. My TRANSACTION ID No.[protected] dated 15.06.2017 amount Rs.500/- my mobile No.[protected].

Today i raised complaint no. 62249057 for a video problem category. Actual issue is suddenly since last week only 7 channels out of total available are able to be viewed and rest of them go into the "no signal" message. Engineer came very much in time to check this issue today itself some time before. He is now telling that stb has gone faulty and needs replacement which should be checked if it is under warranty and then action to be taken. For this reason he is telling to come again after 2 days (Don't know why).

My concern over here is the stb is working fine else it will not display any signal. If at all this has stopped working for some channels only then this issue for any reason should be on the obligation of the provider and and not the customer. Such issues if come randomly then airtel should improve quality of their stbs or the dish and inform preventive measures to be precise with service level agreements. Kindly request to resolve such issues at earliest.

I had recharged my airtel number with rs 399 on 14th april. This plan was offered by airtel on my number.
It offered unlimited call and 70gb data for 70 days (1gb data/day).
But many times i got charged for calls, i shocked and called to customer care to know what is the reason.
She replied, "we have limit for all unlimited calling plans is 1200 min/week, after you will charge basis on normal calling plan till next week"

Great, never explain your hidden terms with clients and deduct charge for what you want.
A good company lied with the customer, why you are saying it's unlimited when it is not?

I'm going to forward the same copy with trai.

[protected] : got a new 4g sim to upgrade and followed all the procedure (Sms sim to 121)
The old sim is deactivated and it took hours to do so. However, the new sim isn't activated yet. The number is not working and it's frustrating. Customer care only asks for time and has nothing to help. This number is very important... Please help.

Alternate number to reach me : [protected]

Dear concern,

This is to inform you that i have changed my post paid plan bearing number [protected] from existing rental 499 to 349 today as suggested by your executive on phone calls received from number [protected]. As confirmed by him my new tariff plan includes unlimited local+std calls, 21gb data, free incoming roaming calls & 150 free sms per month. So, please confirm whether my new tariff plan of rental 349/- (Including all taxes) with includes all these benefits or not? Otherwise i will change my post paid plan to prepaid connection with immediate effect.

Hoping for your prompt and quick reply on this.

Regards,

Achyut buragohain
Postpaid customer
Cell-[protected]

Respected sir

Myself is amit kurre s/o bishnu das kurre village tandwa ps - tandwa block - tilda distt. Jaipur (Chhattisgarh) is an user for airtel prepaid. My no. Is [protected]. I want following my call log history for month of june 2017 to till date. Which is very-very compulsory for me. Sir if you will provide me the same i will be very thankful and oblige for you.

Dear Sir / Madam,

I'm purchase Postpaid Sim. My mobile connecting 4g network mode but no incoming and outgoing calls. Please slove my problem do the needful.

Thank-you,

Mahendra Kumar Nese.

I had requested for disconnection of my airtel broadband. Insight disconnection i have been receiving the bills for unused service.
I had dropped an email for disconnection as i am not using and airtel # to call the customer support. However the customer support aurgued that we should call 121 customer support and request for disconnection. I use vodafone mobile connection if i call 121 it is connecting to vodafone customer support

I still get the bills even now. Even though the connection is deactivated for not paying the bill.

Bill # [protected]
I request airtel to deactivate my connection and i am no we're interested to use the connection and stop sending bills.

@ consumer forum, please help to raise this voice. I have many instances were i was scrued by this airtel

As iam using airtel since one and off year, this problem faced me last two months but the final resolution not provided this broadband service .So i want to terminate this connection right now.my broadband and internet number is[protected] .I deleted the complaint number as that was send by airtel.

I am regular customer of airtel since very long years.2 days before only i recharged with 349 rs unlimited calls plan for the number [protected] but today call has been terminated by giving reason that the balance is low to make an out going calls. This has been constant headache for me since 3 months, at least inform me what are all the terms and conditions for the plan so that i would happily swich to ther networks. One more important thing airtel claims big, fastest network but in city like bengaluru only i try very hard to find signal in uas, gkvk campus.

Dear sir/madam,

I was recharged with rs.399/- on 24.04.2017 for unlimited calls and 1gb 3g/4g data per day for 70 days for the mobile number [protected]. But, today i. E. 19.06.2017 services for the said plan was discontinued. Firstly i was thinking my recharged plan was expired. But, after verification, i found still there is 14 days left. I contacted your customer care, where i contacted an executive to know the information. Information got satisfactory, but he is not telling when problem it is going to resolve. Later he connected his superior ms. Jyothi but, she is rude. She was told that we got the information about the service interruption for who recharged on 24.04.17 with this plan, but it will take time best before 72 hours/it is backend issue and we cannot make you any help on this.

My question is if you all know about the problem, why won't you resolve in time before a customer calls you and how you are deducting the balance for calls and internet data for which customer is under free tariff due to his already paid plan. If customer reacts for this your executive is asking why you get so panic. Making service interruption is from your end, deducting the balance from the account of the customer when he is eligible to get those in free due the paid tariff is from your end, charging for the customer to report these issues from your end/ but, customer should not get panic and should sit with mouth shut with customer care people.

Won't your services are getting disconnected in the very next second if tariff expired, that is your right to disconnect because we agreed mutually for that tariff plan. The same way we have right to ask when paid service was interrupted, for that, your executive is asking about customer pain.

When you really know about the issue, firstly you people should stop deducting for the services already which customer is eligible for existing plans and resolve the technical issues on the immediate basis. But, nothing was happened correctly and asking about the pain of the customer.

Warm regards

Sreedhar reddy

Hell sir my self madhup tiwari i am using airtel number from 8 years i am feeling not good with the service of airtel i wanted to change my post paid number in prepaid i have made payment from icici bank credit card for amt 575 with transaction number 119404 on date 3/6/2017 airtel staff laxmi nagar branch said to me payment still not received my new prepaid not working on i ready to may for payment but on sunday staff said to me it is not possible to pay on sunday bcoz payment will be stuck then i have paid on monday off amount 445 but still number is not working i am very very frustrated plz help in this matter regards. Madhup tiwari [protected]

We reacharged 349/. On [protected]
On 5/6/17 suddenly balance was 0
Unable to comprehend what happened as calls made from my number were very few
15/6 we recharged for 244/. Still balance was zero we visited your chikkowadi centre the lady said bring your passbook
Because we need to call we reached for 244 on 18/6 still i couldn't call people we rushed to the same gallery chikkowadi bo west again then then the manager explained it was unlimited calling on airtel only. We want to know why the previous staff did not explain this we wouldn't have recharged on 18/6 she was very rude.
Secondly your terms should be very clear who on earth would keep talking to the same service provider.
We have wasted[protected] because of
Wrong information on site and second time because your staff did not attend to us properly.
Please revert and refund the amount paid
Or we will take it up with the social media
I switched from reliance to airtel hoping for better service but this is a real letdown.
Kalpana. Mukerjidas ct [protected]
The worst is this scheme was suggested to us

Poor post paid service of [protected].
Received your email bill. But unfortunately i am not happy with the service. Though i am using airtel prepaid ([protected]) for many years.. I opted for a postpaid from you.. Due to my jammu kashmir tour. But the no. You allotted ([protected]) gave lot of trouble as it was a no of some vasan travel agency.. It seems. During my busy schedule received lot of calls for the earlier customer... Which troubled a lot. Hence i closed it and had to get bsnl postpaid.
For that few days now you had charged around 500₹.
So i don't need your service at all. If you agree to close my account i would pay this bill... Otherwise​ ready to face the consequences.
However it is my duty to intimate that...
"no more i am using this post paid service.".
And for your information... Never give such numbers to new customer and torture...in future.
With regards
S. Muhamed sadiq alias aishwaryan
[protected]

Sir,
I have recharge rs. 100/- my airtel prepaid number via airtel app through sbi credit card on 02.06.2017 but the same has not been recieved on my number. When i contact the customer care they assure that the
Same will be return back within 7 days so i recharge again rs. 100/- via airtel app through sbi netbanking but again i have not recieved the amount on my number. Again i contacted the customer care and the assurance have been given that both the amount will be credited back within 7 days but till
Date i have not recieved any single penny.
After recharge i have recieved the following msgs:
"bill payment of rs. 100 has been intiated towards your airtel mobile [protected] txn id: 00836. Please
Keep this txn id for future use"
"bill payment of rs. 100 has been intiated towards your airtel mobile [protected] txn id: [protected].
Please keep this txn id for future use"
"bill payment of rs. 100 has been intiated towards your airtel mobile [protected] txn id: [protected].
Please keep this txn id for future use"
"your airtel mobile [protected] recharge txn id :[protected] of rs. 100.0 has been initiated. Please
Keep this txn id for future use"
After complaint i have recieved the following messages:
Conr c[protected] (When recharged by credit card)
Conr c[protected] (When recharged by netbanking after sometime)
Conr c[protected] (When recharged by netbanking after sometime)

I have also called the customer care on 6 to 7 times sometime they csaid that money will be refunded sometime tell tnat you contact the
Airtel money for this. After contacting airtel money thay sugest me to contact the sbi customer care. I
Dont know now whom i have to call or not. Whether the money will be return or not. But it is very
Shameful act for such a brand "airtel". This is not expected.

You are therefore kindly requested to resolve the issue at the
Earliest
Dr. Prateek jain

Hey airtel, my number [protected] kept receiving a message from you guys stating I will b getting 70gb internet and now to my astonishment I just got 1 gb data and free calls for 54 days. What do I do about this. This isn't fair do justice. Thanks

I am using airtel dth hd connection from last 3 month. This month i got sms from airtell for an offer of rc 678/- for 3.5 month. I recharged my dth with rs.678/- but after rechare i got sms for only 1 month validity. When i talke to airtel cuatomer care, hetold me to recharge dht for rs. 100/- more the it will get activated. I did the same. But only after 10 days my dth got disconnetd. I have spent rs. 778/- in this month only for 10 days,

Amit kumar shukla mo. No.[protected]. Maine katni airtel office se sim 4g me upgrade karaya.4g upgrade ka mujhse ₹ 50/- liya gaya. Baad me jab mujhe pata chala ki esme koi charge nhi lagta to mai paisa lane airtel office gaya lekin paisa wapis nahi diya gaya. Aur bola gaya upgrade 50 ₹ lagta hi hai. Aur nahi sim me koi offer, balance mila. Please help.

Highly disappointed with customer-care services. Most people in airtel customer care branch in borivali were senior citizens. My grandfather too is above 70 years. These people do not provide clear instructions for documents required.in addition, they complain about documents we do bring in. Sorry to bring in this comparison, i have been jio user since very long. It was my nana's insistence that he wants to upgrade his airtel card for to fit in his current phone. I was cool about it and decided to help him out with the requirement.

I am seriously wondering, had i not been around, did your airtel people expect him to go and walk 10 mins, to get xerox? Please remember, he isn't any young or middle adult to be that active, he has his own difficulty while walking. Some young staff over there should offer such services to meet the requirement. Jio has its own xerox machine in its store. They do all the needful things. So here we have 1 down, towards jio.

Second, on saturday, customer "care" people at borivali, where all set to close down their store at 7.30 pm, inspite of having customers there, like seriously, and trying to push everyone out and postpone it to monday! Jio works from 10.00 to 10.00.2 down to jio.

Third, the time when most sim cards are purchased on basis of "adhar card", your borivali branch do not have the machine to take fingerprints, while the world is moving forward your company still follows, "paper-photo" method and you expect to compete other providers? They expect all the paperwork with no connection with aadhar! While for jio, all you need is a fingerprint to get a card!

Fourth, the tone of communication. There are several instances when the person at airtel was really rude. Two to be specific. On saturday, when we visited the airtel store, concerned person, was unable to register my nana’s fingerprint on the machine, he suggested that they might need to go to adhar centre for getting his fingerprint re-registered, rather than admitting, that their machine wasn’t working. Do you really tell senior citizens to do these things, without even verifying where the fault lies? (Same evening, we decided to sort out this with jio, guess what? His fingerprints were perfectly fine there.) he said, pan card won’t do, only adhar card was of no help for kyc - just because he was clearly looking forward to closing down store! Which i pray now is closed for good! On monday, when we decided to today when we conveyed our disappointment to the lady (Nikita shinde) at customer “care”, she was so frustrated, that she told us then go to “jio”. So i guess taking all their considerations, we had decided to move out from there and shift to jio.

But please note, only good price to compete with jio would never have you loyal customer base, the reason for airtel losing out is also such staff who tells customer to go move to jio and such poor services where employees are not happy and eager to shut the store without considering their customer is major reason to lose out.