Airtel Complaints & Reviews

I recently upgraded my 3g sim to a 4g sim card for using on a 4g enabled handset (Op3).. I was asked to go to give a missed call on 52122, once the new sim got activated.. I did that n followed every other instruction provided to me.. And still after almost 6 hours of activation, i didn't receive the free 4g data, that, was supposed to be offered to the upgraded consumers..
I have been using airtel, ever since, i started using a mobile, almost 10 years.. And this is what i get after so many years of loyalty.. Now tell me why, why on earth, i shouldn't change my telecom provider, if for one, it provides me with a better plan.. And two, it isn't cheating its consumers like you are!!

Hello sir / madam
My number [protected] which was postpaid sim n now change into prepaid. Due to my manager mistake he submitted rupees 1150 and my bill was rupees 496.
So i would like to request refund my rupees 654 in my airtel bank which i can conti with my prepaid sim.
I really wanna be part of airtel family, hope you going to solve my issue.
Thank you waiting for positive result.
Regards
Jitender.

You can even contact me on my mail id priyanka. [protected]@gmail.com

My airtel payments account is blocked for account no [protected] for the last few days and i am not able to re-genarate my mpin by providing the personal details required from me, hence please arrange for resetting my mpin or call me back immediately as i need to reload money in my account as the same has been blocked by the company and I am unable to reload money nor rechrage any of my accounts

We were post paid CUG connection holder of airtel telecom in Banda city o[censored]ttar Pradesh from last 3-4 years. On 6 May 2017, we handed over the service with request to stop our connections and paid the bills and all dues through local outlets. our main numbers were [protected]/[protected]. They assured to stop our post paid services. and convert [protected] to prepaid by keeping our sims. after 1.5 month despite making number of visits and call to the representatives, they did not stop our post paid services especially for [protected]. They also did not change the requested individual plan for [protected]. after one month they charged CUG bill of Rs. 1500 and behaved indecently on our complaint. hence, we have no other way to resolve our problem. no representative of airtel paid attention to our issue.

Hi,

It has been really sad to observe the worst ever services from airtel. I bought an airtel secure plan in the month of May'17.
I never have been careless in my handling of the phone, you can check the condition of the phone. It is still has same new finish. However, i was never aware that slipping of phone as to be some specific occasion until i heard that my claim has been rejected due to i was standing in my Hall...

I have received message from airtel that i will receive unlimited local and std calls on my mobile and free 1gb data per day on recharge of 349. I have received none of them. I am totally frustrated with their customer support as i registered a complaint on their website and they have closed it without talking to me. There is no customer care number that seems to work where i can register this complaint. This is a total incompetency of this company to address to people's complaints.
Siddharth rastogi
[protected]

Respected sir,
My name is Nilesh Gada using airtel service since last 18/20 months & my mobile no is [protected]. Its postpaid connection . since yesterday 23/6/17 after 7:00 pm i am not able to make calls or receive any calls. For sometime i could not realise why it was happening. After 9:00 pm complains came on other mobile that my airtel no is not working. By that time all airtel gallery were closed & i have to wait till next day. Today when i went to gallery, airtel executive checked the mobile & sim, then found sim was not working. They changed the sim & charged me RS:25/- for new sim. After paying the charges also my new sim has not started till now. My whole business runs on mobile but due to the airtel sim i am losing my business. Everyone likes good relations with customers but i am suffering my business due to new sim card.

Thanking you
With best regards

NILESH

Sir, few days back I got mobile connection ported from Tata Docomo to Airtel but sorry to inform you about your worst network in our area. Inspite of many complaints nobody is bothering to look into it.Please look into the matter immediately or else I have to again opt for Docomo services.
Mobile NO.[protected]

My num [protected].
(1) 15 june i have call from airtel for porting to simacard company. I like his plan so i agree.
(2) 20 june i have doing all porting formallity. The tellecaller who is calling from airtel company saying that they will provide me simacrd by currier/delivered by hand where i m present means my office/residence address.
(3) 22 june. My previous simcard compony has disconnected my network as per my requested. So i have call back the airtel tellecaller to asking for my new airtel simcard but she didn't receive my call.
(4) 23 june. Again i have doing call many times to airtel tellecaller for new simcard. But she say that sorry sir today i will not provide you new simacard becouse they dont have any staff means currier boy to delivery so pls adjust for one days.
(5) 24 june. Again she give me same reasons.
Last 3 days my num is disconected so i have facing many prblms. I also visit airtel gallery but they also helpfull.
When search the airtel tellecaller office name is that appex airtel store is located in thane and the tellecaller name is mrs rihana num is [protected].

Since past 2 to 3 days no network available to this airtel number [protected].I tried all different options to change the settings in my mobile, but no success. Customer care is not available to convey my complain to this number [protected]. Please resolve this issue and send customer care number on this number [protected].

My name is divya... My mobile no is [protected]... I have recharged on 19 thjune 2017 recharge amount is rs 399... But daily usage of 1gb is not working kindly consider this issue and do the needful at the earliest... I am facing a lot of problem due to this... For the past 5 days it is not working and net speed is too slow please rectify at the earliest...

Hi,

I have been charged with 500 INR as roaming, however there was no service given in Andhra Pradesh (A.P) and there was no network in A.P, i have issued 3-4 complained to Customer care at that time but was asked to do numerous settings which i did and there was no network, after repeated complaints which i have proof of phone recordings.

Also I haven't received 4G connection till this day i have complained numerous time but no resolution was provided.
i have asked them so many times to fix but no resolution was provided.
MADE PAYMENT OF 8000 INR, the mobile not working

Thanks,
syed

Hi am salman
I have airtel number registered dnd still getting promotional calls.

[protected]
[protected]

Kuldeep
Deal india
Www.Dealsindia.Com
Business promotion they selecting and nominating names
They are providing gifts like computer laptops mobil and electronic items
Have to purchase on their website 4499rs. If we purchase now
Combo zip code
They have terms and conditions associate said that they will guide if customer online
If we purchase items they give assured gifts.

On same number will get incoming call
Associate said its a contest
.

Dear sir,

This is a prepaid service. You can not deduct amount which against trai orders.

Moreover why service charges when the service is no longer availed. This is absurd. Such charges are not levied by any other operator.

Kindly refund the amount at the earliest.

From: [protected]@airtel.com
Sent: friday, 23 june, 9:09 am
Subject: re: [|bal|ref49537221|] mail dth - [protected]-001
To: [protected]@hotmail.com

Dear customer,

Warm greetings from airtel!

This is with reference to your complaint regarding charges clarification and refund concern for your airtel digitaltv id [protected].

We would like to inform you that the respective charge is actually the ¿idle maintenance fee¿ and the same is being charged from the customers for the set top box (Cpe) owned by airtel, when the services are not being used; post expiry of the validity of subscription pack/recharge amount.

We would also like to inform you that as per airtel digitaltv provision, if customers' recharge their account after suspension, rs.15 will be charged from the customers' account as idle maintenance fee and same will not be refunded.

Please note that your reference no is [protected] for any further correspondence.

Assuring you of the best experience ¿ always!

Best regards,

Priya

Customer services

Bharti airtel limited

— original message —
From: [protected]@hotmail.com
To: [protected]@airtel.com
Cc:
Sent: 22/06/2017 09:22:24 pm
Subject: mail dth - [protected]-001

Please refund the amount of rs 15 charged every now and then.

Regards

Â

*
This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the system manager. This message contains confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. If you are not the intended recipient you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited. The information contained in this mail is propriety and strictly confidential.
*

I went to airtel office in srikakulam, located opposite Sunmax theatre, today that is 24/6/17 at about 10.30 am for getting my phone account linked with Aadhar. The person on duty asked me Rs 20/- (twenty), for linking. When I demanded a receipt he shouted at me that no receipt will be given. Why should I pay money for this? Is it legitimate? What should I do now. Please advise. Ofcourse I did not pay, but so many innocent people are going there. They are all at risk.

Signed
AA VIJAY KUMAR

I am airtel secure plan user and yesterday my phone is fallen down accidently and screen damaged. I have tried to call 121 multiple time but call not reachable to customer care. I have called to 198, then they are are they don't have any knowledge about airtel secure. After that i have mailed to airtel secure & [protected]@in. Airtel.com before 24 hour but still waiting for revert. As per plan i have to submit my claim before 48 hr of claim otherwise claim will not consider. Suggest what should i do.. I am completely disappointed now from airtel due bad customer support.

Prem ranjan
[protected]

I had a postpaid connection with mob no [protected]. I requested for change it to prepaid on dated 21/06/2017 At airtel store, golbazar, sambalpur.pin 768001.
But till now i am not able to call with that number after several followups, The airtel people always give response that we are working on it. But no result till now

We have been severely in trouble with Airtel broadband since two months from mahaveer nagar Raipur Chhattisgarh. We have been complaining everytime. But there is no improvement and still we continue to face problem with broadband. And I think Airtel don't look after customer query since I have been privileged customer but still I have to suffer for long two months and no solution to it. On complaining everytime they say it's cable issue. They try fool the customer everytime with same dialogue. Broadband connection no. [protected]

I had gone to Airtel store in Cannaught Place, New Delhi on 20th June to convert my post paid sim to prepaid as the network is really bad for airtel postpaid. I was turned down by the store executive saying they are closed even though I reached at 5:40 pm and the store closing time is 6:30 pm. Then I went to another store at Gole market where the store executive took my documents and charged me
Rs. 110 for my postpaid bill and Rs. 110 for my first recharge (FRC) for which I will be given a talk time of Rs. 82. I was told that this will get active in next 24hrs but my post connection was blocked the same day by 10 pm. My prepaid sim was active, I called 59059 to register and they said to call back after 4 hours as my information has is not updated in their system. I called in the morning on 21st June and they said my sim card is active and ready to use. However they had not done the FRC. I tried doing an online recharge of Rs. 40 but it got failed. I couldn't recharge my phone talk time. Afternoon I got a call from airtel, told them my concern and thay said my FRc will be done in next 30 mins and then I can recharge but nothing happened. I again called at 7 pm. to the same person and asked to get my FRC done, then my FRC was done. I was told I can now recharge with any topup. I tried recharging with Rs. 349 and it got failed again. I again tried recharging and it got failed. Both the time the amount was deducted from my account. I then called customer care and they said there is some technical issue and it will take 24hrs or else I can visit an airtel store to get it resolved asap. I visited the store in Laxmi Nagar on 23rd and was again turned down saying their systems are not working. I then called customer care and they said my issue is not resolved and it will take time till Monday to get it resolved. This means all this time I cannot recharge my phone and make any outgoing calls and can't use internet. I work with Delhi Govt. Education Department and am required to be constantly connected on phone with different stakeholders. Not having access to internet and outgoing calls is huge loss of work and I am constantly questioned by my seniors for not bein competent at work. Airtel has literally harassed me mentally and phsically by making run around store to store. They have constantly provided me misleading and incorrect information and till now there is no resolution to my query. My service is still not active and they said it will get active by 26th June 4 p.m which is further more torturing as I won't be able to make official phone calls and therefore my work is getting impacted for no reason. I think I am being penalized for switching from postpaid to prepaid as they won't be able to charge heft, unreasonable phone bills with poor network service. My complaint number given from airtel is : CONRC[protected]

I am feeling regret why i port my sim to airtel. After calling to customer care for number of time, i am getting resolution to reach to my nearest airtel office, i did that and replaced my sim card after waiting for 24 hours for sms service activation, some of the messages are coming and i am missing all my important messages.
I am fully frustrated with airtel service, need someone to work on it on priority.

My number is : [protected]