Airtel Complaints & Reviews

This is 3 month back when i purchased airtel 4g sim, that time i was using the network quite smoothly even all you tube video was watching without any hurdle but nowi cant do even net surfing, it takes too long time while opening a page... Quite disatisfied response of customer care as i registered complaint on 13.06.17 and told about my problem what sudden happened with the network due to which i'm facing this problem which earlier it was not, but i think nobody is serious about customer and now i think i should switch over from airtel...🤔🙄

I'm writing this email with huge frustration and distressed by airtel digital service.
I had received call from airtel sales no.[protected] for hd upgradation with 21 hd channels & base package in 1750 on 11th june morning.
I had got setup box upgraded afternoon on 11th jun. Got confirmation call for feedback on services from same no. But nightmare started on 14jun when a/c suspended for low balance.
Called customer care executive for complaints i was shocked to know no such offers available.
It was wrong commitment from external sales and i was informed that they will check and either refund or resume services after rechecked by back end team.
I had suffering since 14 jun and not able to saw cricket semifinal and no other program. I had made calls last 8 days to get it refunded or resumed, but nothing seems moving.
Paid rs.1750 for hd service with base pack for year and lost simple standard service and suffering for last 8 days.

Dear airtel folks,

Gamepind services automatically activated on my number and inr 30 was deducted from the balance, kindly credit back the amount as soon as possible. The request to activate this particular service was never made from my end, requeat yiu to resolve this at the earliest and credit back the money deducted without any rhyme or reason.

Airtel India i using Airtel since last 8years.
I have a Airtel prepaid number from Kolkata.
I am working in Delhi at present.Due to sim damage I got a duplicate sim from Airtel customer service in Dwarka sector 4.
Its been 2 days and I am still waiting for the sim to get activated.I tried contacting customer care in Delhi, they asked me to contact Airtel customer care of Kolkata.All the available numbers of Airtel Kolkata is either not available or disconnects right when I am about get transferred to a customer care representative.
Most of my bill payments in Kolkata are linked with my Kolkata Airtel Number! I tried sending a complaint on [protected]@in.airtel.com and I got no response from them in last 48hrs.

If this is how you treat your loyal customers then its better to shift to other network...!!! providers

I tried to port on airtel using mnp but now regret by heart as my worst decision.
After my network changed from old provider to new provider, i was toll to make call on59059 and get televerification but when i try calling it says outgoing call facility is not available please contact customer care.
I contacted every customer care and at there airtel store but no one was able to solve my problem.
After which i contacted nodal officer delhi,
He to me that he escalated it to concerned team and it will be solved in 48hrs.
72hrs passed nothing happened, so i tried again he again told me the same and generated new service request and told me to wait.
Now after 10days are passed my no. Is still the same i am unable to connect and now i fear my no. Will be blocked as it hasn't been televerified.

Atlast now i am hopeless and believed that i will never get myno. Back but now i have a life experience that

Never choose airtel

My no. [protected]
Alternate - [protected]

I am not satisfied with postpaid plans because company is giving 1 gb data and unlimited free calls... But in prepaid company is giving 28 gb data and unlimited calls in same 349rs... So thats why i am going to port out my number in idea because thier plans are even good than airtel... If company gives me good offer than i will not port out my number... I will wait for the confirmation message till 5th july

Cheated by airtel for hello tunes. Received a call from call centre saying that the hello tune service is free and to confirm 5 after the record ed msg. On confirmation as it was saying it was chargable for rs 280. Automaticaly deducted and confirmed as i heard a beep call. And immediately put he cut the call. And 280got deducted. Its not about the money. It is cheating and using unethical means and spoiling the name of the company. Such trick s will not take the company forward in the long run

Dear sir a sim issue on my aadhar no[protected] by airtel executive on 22/06/2017, and provide a deactivated sim which is not activated so please block all sim issued against my aadhar no. I have purchased a new sim from new market bhopal through a airtel salesman after that he take my aadhar no and finger print after that a sim verification confirmation message occurred but sim provided to me is not activated till now. Also he take 50 rs for frc. Now i want to block any airtel sim issued against my aadhar no which is[protected].

My 2 year old number [protected] was suddenly stopped network and when i wist to airtel service centre there branch manager don't known the resonance why it happen and from last 8 days i going to there office but still i dont get with my network and that number is too much important for me they says it's an open network 3 rd class service and network

Airtel new broadband connection: order requested id: [protected]. Today i had a talk with one of the airtel representative whose name is raj from bangalore who told me there are 5 to 6 db box is available or port is also available. Few airtel representatives saying port is not available, few says port is available. Not really sure whats going on? I am desperately looking for someone who can getting a new broadband connection. Till now i dont know how long should i need to wait to get a connection.

Thanks,
Bala

To, dated: 22.06.2017
The regional manager
Bharti airtel communication pvt. Ltd.,
Dehradun

Sub: complain against wrong billing – with wrong scheme of airtel mobile connections.
Ref: mobile no.[protected], [protected] – name of customer: nityananda hazra.

Dear sir,

With ref to the above, we employees of ntpc ltd., were approached by your employee mr. Sunil grover at our office with a scheme of ₹ 349/- (Taxes extra) in which the facilities were offered as – unlimited calling/message, free roaming – in coming/outgoing & 6 gb data @ 4 g speed.
Whereas the 1st month’s bill we have received for rs.661/-, on contacting mr. Sunil grover he informed that the wrong scheme feeding has been done by airtel due to some reason and assured to correct the same. As the correction was under process and it was time taking we have paid the bill on assurance of mr. Sunil grover that the additional/balance amount shall be adjusted in the next months bill.
Regret to mention that in the next month also no correction has been effected and the bill is raised by airtel with the same amount i. E. For ₹ 661/-, accordingly we contacted mr. Sunil grover and informed the status, then he said that no need to pay the bills as corrections would be effected at airtel’s end. After his commitment on 5th june we have received message from airtel (121) stating that ₹ 448/- has been received, but regular reminder is being received that the payment is due. And ultimately the out going services has been dropped by airtel. On contacting mr. Grover he assured to correct the same and continued the same commitment but no fruitful result is received by us.in the meantime another months bill has served by airtel including previous months bill amount, whereas outgoing service is kept in abeyance.
On contacting mr. Sunil grover he used to misbehave with us and refused to correct the bill/scheme, we are very surprising with such type of behaviour from a organization like airtel.
In this connection you are requested to kindly look in to the matter and arrange to correct the bills according to the scheme was offered to us.
It is known fact that, a renowned name in the area of telecommunication has failed to fulfil its commitment of providing hassle free service to a goi’s maharatna power giant like ntpc.
I assure you, though you have failed to keep your words, i wont fail in getting the number ported tosome other service provider as and when technically i get the porting right.
It has been a bitter experience for all the ntpc employees posted at dehradun, which was resultant of in efficient and unprofessional attitude of airtel staff.
Thanking you,

Yours faithfully,
Nityananda hazra
[protected]
[protected]

I have been visiting airtel showrooms / relationship centres for almost 2 months and finally june 19th i visited velachery arc (Opp. Saravana stores) and they agreed to convert from post to pre. I paid additional amount other than the bill amount to be on safer side to avoid any issue with services getting suspended due to payment default. They committed 48 hours time to convert but after passing 100 hours also no update from the airtel and everytime i call they ask me to wait 48 hours more. Is it a trick / psychopaths not really willing to convert or do they think not to migrate from post to pre to suck money out of my pocket for no use. Finally i called nodal officer and even he didn't assured me about the issue getting resolved. Now i am clueless about to stay back with airtel or port out to other network. Overall negative experience with airtel.

Hi,
1) in airtel website you mentioned that we will get 70 days data and calling but i got sms as 56 days only. While i'm checking validity it showing 28 days from the date i recharged.
2) i recharged on 6th june 2017. Now i'm not getting data.
Please resolve as soon as possible.
I'm unable to connect customer care.
Dushyanth
Airtel : [protected]

I tried doing recharge from my airtel app on 20th june in the morning. My got deducted and recharge not done. I tried doing it several times and every time my transaction got failed. Money got deducted from my bank account and my recharge is not done yet. I tried reaching customer care via call and email (3times). They havnt replied to my mail. I got call nce and i havent got resolution. I have to take an advance talk time from airtel as my phone balance was nil nor i can use my data pack. More than 600rd got debited from my account.

I have been Airtel customer for years and love the service but there have few been a few times recently I have faced disappointments.

I would like to bring this one to your attention. I am sure this has been faced by many many of your loyal Airtel customers.

On your Airtel recharge page https://www.airtel.in/prepaid-recharge there is a recharge listed for Rs. 197 which benefits new customers only.
Your website mentions:
1GB(3G)+1GB 3G(night) SR only For greater than 90 days - 500 MB 3G

The website says "SR only" but there is no way to know what it means. Many unsuspecting loyal customers are doing this recharge and getting just 500 MB data because they are "old" customers. Instead of this they could have done Rs. 175 recharge which gives 1 GB data for 28 days i.e. 28GB of total data.

I have recharged today for Rs. 197 due to the same confusion and would like mine to be switched to Rs. 175 recharge. I can deal with Rs. 22 loss but otherwise my Rs. 197 recharge is total waste. Please give me a recharge of Rs. 175 instead of the Rs. 197 which I already paid through PayTM.
At the very least I will suggest you to atleast correct the Airtel recharge page.

I have 4g sim with 4g handset with full tower and with an 4g symbol and am not able to search any thing in google. It will show no internet connection. When i switch on data sometimes tower will go off and reconnects after 10 to 15 secs. If am doing any transaction then it will hang in the middle itself. Could you please take action on them and ask them to stop ookla advertisement too. Consider this complaint with ookla too. Thank you.

Don't use airtel india payment bank wallet. No guarantee for your money here. Airtel never respond for customer.

I have practical experience with airtel presence. So many times i was complaint on customer service and technical issues but no use. Finally i decided to close airtel dealings.

I strongly suggest to all my friends. Don't encourage non-customer support mobile networks.

Airtel india blames people with "india's fastest network" it is 101% false. Presently jio is india's fastest network. It is open challenge to airtel india
Still i am not understand, why airtel presence behave like this. Not only customer service, technical issues, even mobile offers airtel india provide best offers for new customers. I think airtel india forgot old customers. On this issue i was discuss with airtel india authorities, they simply smile... Finally i decided these fellows doing business without values and ethics.

Date : 17/06/2017
Client no : [protected]
Request no : 77109522
Hello there,
Since last few years i am using airtel prepaid connection. And now wanted it to convert in postpaid connection.
Before 6 days they have disconnected my prepaid connection. 6 days passed but they didn't activated my postpaid sim. Each time i call customer care they just say the complain has been raised wait for few hours. Being a girl it is necessary to have mobile with you. But they are not ready to take any responsibility.

From:- Ajay Kumar jha
Phone number:- [protected]

Sub:- lodging of complaint wrt unauthorised transaction by credit card ( cyber crime)

Sir/madam

1. I am ajay Kumar jha. My mobile number is [protected]. My email address is [protected]@gmail.com

2. Few days ago; I have done recharge of Rs 348/- on my idea number for some offer. However; after the recharge; offer was not given by idea cellular​. For this; I have mailed to idea customer care and raised complaint.

3. On 20 Jun 17; I got a call from mobile number [protected] and caller said that he is calling from idea customer care. He had full knowledge about my complaint. He told me that he has Lodge my request for refund and that can be done by entering the full details on the site www.rbipaymentauthorisation.com
He told me to enter the details of card by which the payment has been made during recharge.

4. I went to the said site and filled all the details. I got the OTP massage for RS 03/- . After that phone got disconnected. Then I got the message that I have initiated the transaction for RS 10000/- . However this transaction was not initiated by me. Soon; I got the massage that rs. 10000/- has been deducted from my credit card. Then I called Icici customer care and Lodge request for blocking of debit and credit card. Also Lodge request for this fake transactions and request number is SR[protected].

5. Next day again; I got call from [protected] and told me the same thing about refund of money as it was happen yesterday.

6. Sir; the payment was​done at your platform i.e. Airtel money. So; it is requested to Lodge my complaint regarding this and intervene into the whole matter for my refund of money.

Thanking you

Ajay jha

Dear sir,
Sir mene airtel me 148 ka recharge krwa ya tha daily ki 1 gb airtel muje deta h. Lekin 4 gb bonus me se 2 gb use krne ke liye 2 gb di thi. Mene airtel me baat ki to unhone kha sir aapko 28 gb per day 1 gb mile gi. Or 4gb bonus me se aap ne 2 gb use kr li. Mene kha ok but meri 2 gb wale plan ko to active ki jie unhone kha sir aap se 3 dino ke ander apka 2gb bonus vapas le liya jaae ga. Mene kha jb lena hi tha bonus to diya kyo. Ye baat glat h airtel ki customers ko bonus dena hi tha to pura do ager na hi dena to faltu me airtel ki advertising ke liye bonus ka natak nhi krna cahe airtel ko.