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Airtel Complaints & Reviews

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Updated: Apr 22, 2026
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Airtel reviews & complaints page 1299

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S
Sarita12345yadav
from Deoria, Uttar Pradesh
May 16, 2017
Resolved
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Address: Alwar, Rajasthan, 301001

Dear sir/madam

I would be highly greatful to you i[censored] provide me the details of incoming and outgoing calls for my airtel prepaid no.[protected], on my email id mentioned above. I have in a problem without my last outgoing or incoming number. Now i do not have those numbers that i have to deliver and my business is also associated with those consumers. I am going to call you only for the details of the email address you received from me.
Thanking you
Only the pure pariwar of a jimmedari is limited to me or my call details are only for the most important information. It is possible that i am able to send my call details only to the email id.
Regards

Pankaj yadav
Jun 16, 2017
Complaint marked as Resolved 
Airtel customer support has been notified about the posted complaint.
Verified Support
May 16, 2017
Airtel Customer Care's response
Dear Mr. Yadav,

This is with reference to your post dated 16 May 2017.

Please SMS “EPREBILL <Month Name> Email id” To 121 to get the bill with outgoing call details on your E-mail id.

However, incoming call details cannot be provided due to unavailability of the same with us.

Regards,

Rakesh Kumar
airtel presence (airtel Customer, service team)
bhartiairtel ltd

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
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    S
    Sarad Garodia
    from Pune, Maharashtra
    May 15, 2017
    Resolved
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    Resolved

    Address: Mumbai City, Maharashtra, 400063
    Website: www.airtel.in

    Airtel took new subscription by giving false promise of providing new fibreoptic plan to existing broadband plan holder at no additional cost but a free new landline instrument.
    No free instrument provided. Charged Rs. 1000 as activation fee. Since Mar'17 following up but not ready to refund activation fee. In spite to writing several emails to appellate authority giving contact detail and name of Airtel rep. Only dragging and harassing .
    Jun 29, 2017
    Complaint marked as Resolved 
    Airtel customer support has been notified about the posted complaint.
    Verified Support
    May 16, 2017
    Airtel Customer Care's response
    Dear Mr. Garodia,

    This is with reference to your post, dated 15 May 2017.

    We would like to acknowledge that we are working to address your concern as soon as possible.

    We will connect with you to get additional details, if required, to resolve the concern effectively.

    You can also get in touch with us at [protected]@in.airtel.com

    Regards,
    Rakesh Kumar
    airtel presence (airtel Customer, service team)
    bhartiairtel ltd

    Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

    Twitter - www.twitter.com/airtel_presence
    Facebook - www.facebook.com/bhartiairtelltd
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      A
      Ashok Dut
      from Delhi, Delhi
      May 15, 2017
      Resolved
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      Resolved

      Address: 208024

      My no. is [protected]. I recharged my no. With Rs 40 but immediately thereafter my balance was deducted with a message that international roaming charges are being deducted even though neither did I apply for it not did I move on any international trip. It further says that a balance of Rs 75 will be deducted later. I want an explanation for the same or a refund of the deducted amount.
      Jun 28, 2017
      Complaint marked as Resolved 
      Airtel customer support has been notified about the posted complaint.
      Verified Support
      May 18, 2017
      Airtel Customer Care's response
      Dear Mr. Dut,

      This is with reference to your post dated 15 May 2017.

      We would like to confirm that we have shared the resolution details with you.

      Should you require further information, please feel free to write to us at [protected]@in.airtel.com

      Regards,
      Rakesh Kumar
      airtel presence (airtel Customer, service team)
      bhartiairtel ltd

      Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

      Twitter - www.twitter.com/airtel_presence
      Facebook - www.facebook.com/bhartiairtelltd
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        G
        govils
        May 15, 2017
        Resolved
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        Resolved

        Address: 400101
        Website: airtel.in

        This is regarding my mobile number [protected] for which I believe I have been over billed for my current billing cycle of April'11-to-May'10. Basically I had gone out of India to Singapore and had activated Int'l roaming pack for INR 150/- through "myairtel app" post which no options were shown in the app that I need to subscribe additional packets for roaming AND neither did anyone bother from Airtel to call back and guide me for the Int'l roaming service.

        I have been now billed for INR 5, 166/- which I request to be waived and charge as per my monthly billing plan.

        My submission is if the company is so customer oriented... than why didn't anyone call from customer support post activation of Int'l roaming pack and check that still customer hasn't subscribed to any Int'l roaming pack... let us call the customer and accordingly guided myself that post activation, I as a customer need to subscribe to Int'l roaming packs. I would have willingly agreed.

        It seems Airtel is least bothered to understand that the fault is from there side and just giving same replies without any concrete resolution of accepting their fault and waiving off the entire amount despite the fact I have 7 connections with them and paying around INR 4, 000/- as monthly payments.

        Regards
        Priya Mittal
        [protected]
        Jun 20, 2017
        Complaint marked as Resolved 
        Airtel customer support has been notified about the posted complaint.
        Verified Support
        May 18, 2017
        Airtel Customer Care's response
        Dear Ms. Mittal,

        This is with reference to your post dated 15 May 2017.

        We would like to confirm that we have shared the resolution details with you.

        Should you require further information, please feel free to write to us at [protected]@in.airtel.com

        Regards,
        Rakesh Kumar
        airtel presence (airtel Customer, service team)
        bhartiairtel ltd

        Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

        Twitter - www.twitter.com/airtel_presence
        Facebook - www.facebook.com/bhartiairtelltd
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          N
          Nityanand Prasad Singh
          from Mumbai, Maharashtra
          May 15, 2017
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          Transaction Reference[protected]

          Please send the payment receipt for payment against the bill date 03.05.2017 to the e mail address - [protected]@yahoo.com. Refer above transaction No.
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            N
            narend_2010
            from Dombivli, Maharashtra
            May 15, 2017
            Resolved
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            Resolved

            Address: 560047

            I wish to bring your notice that there is a Airtel Broadband junction box in front of my house. The installation of junction box is such that it is infront of house. Now the junction box is causing a lot inconvenience to me. I cannot park my Four wheeler in front of house. It is requested to remove or shift the Airtel Broadband Junction Box at the earliest.

            Contact me on [protected]
            Jun 23, 2017
            Complaint marked as Resolved 
            Airtel customer support has been notified about the posted complaint.
            Verified Support
            May 18, 2017
            Airtel Customer Care's response
            Dear Customer,

            This is with reference to your post dated 15 May 2017.

            We would like to confirm that we have shared the resolution details with you.

            Should you require further information, please feel free to write to us at [protected]@in.airtel.com

            Regards,
            Rakesh Kumar
            airtel presence (airtel Customer, service team)
            bhartiairtel ltd

            Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

            Twitter - www.twitter.com/airtel_presence
            Facebook - www.facebook.com/bhartiairtelltd
            May 25, 2017
            Updated by narend_2010
            what is the resolution?
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              P
              PGY
              May 15, 2017
              Resolved
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              Resolved

              Address: 560102

              I keep getting calls from Airtel that there is an amount pending on my broadband bill after I terminated their broadband connection. They cannot give me any details and ask me to visit a customer care center. I've called customer care multiple times and every time they have confirmed that there is nothing pending on my account. It seems there is either fictitious billing on my account.

              Any number of details provided to them and complaints raised with customer care do not help. The calls just won't stop. I am literally very angry with this company
              Jun 26, 2017
              Complaint marked as Resolved 
              Airtel customer support has been notified about the posted complaint.
              Verified Support
              May 15, 2017
              Airtel Customer Care's response
              Dear Customer,

              This is with reference to your post, dated 15 May 2017.

              We are keen to resolve your concern; however, we will require your alternate contact number and convenient time to call for resolving your concern effectively.

              We look forward to receive the required details.

              Regards,

              Rakesh Kumar
              airtel presence (airtel Customer, service team)
              bhartiairtel ltd

              Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

              Twitter - www.twitter.com/airtel_presence
              Facebook - www.facebook.com/bhartiairtelltd
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                S
                sanjeevpoonia30
                from Delhi, Delhi
                May 15, 2017
                Resolved
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                Resolved

                Address: Jaipur, Rajasthan, 302006

                Sir,

                I was facing issue since long time regards to airtel data recharge 548. On 2may 2017 i had done my recharge for data pack of 548 rs by airtel app and it was fail due to some error in airtel app. After this i called customer care and they suggested to do another recharge and amount of previous transaction will be get credited in next 7-10 days. I had done second recharge and it was successful but now today i called airtel customer care they are denying by stating that no recharge has been done and that's why they can't process refund. Even call center guy (Sonu kumar) denied for raising sr request and had placed my phone on hold by saying senior is busy.
                Now i am feeling helpless and deducted amount is still not credited back. Please help!!!
                Jun 20, 2017
                Complaint marked as Resolved 
                Airtel customer support has been notified about the posted complaint.
                Verified Support
                May 18, 2017
                Airtel Customer Care's response
                Dear Sanjeev,

                This is with reference to your post dated 15 May 2017.

                We would like to confirm that we have shared the resolution details with you.

                Should you require further information, please feel free to write to us at [protected]@in.airtel.com

                Regards,
                Rakesh Kumar
                airtel presence (airtel Customer, service team)
                bhartiairtel ltd

                Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

                Twitter - www.twitter.com/airtel_presence
                Facebook - www.facebook.com/bhartiairtelltd
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                  S
                  Shalendra Rajpal
                  from Almora, Uttarakhand
                  May 15, 2017
                  Resolved
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                  Resolved

                  Address: Dehradun, Uttarakhand, 248001
                  Website: www.airtel.in

                  I have got the offer from airtel that on the recharge of rs. 244/- i will get 1 gb data per day and local airtel to airtel calling for 70 days on my number but after recharging with said amount the customer care executive said the offer valid only for 4g handset but at the time of giving offer for my no. It was not specify and operateor always known about the handset in use.
                  Jun 18, 2017
                  Complaint marked as Resolved 
                  Airtel customer support has been notified about the posted complaint.
                  Verified Support
                  May 15, 2017
                  Airtel Customer Care's response
                  Dear Mr. Rajpal,

                  This is with reference to your post, dated 15 May 2017.

                  We would like to acknowledge that we are working to address your concern as soon as possible.

                  We will connect with you to get additional details, if required, to resolve the concern effectively.

                  You can also get in touch with us at [protected]@in.airtel.com

                  Regards,
                  Rakesh Kumar
                  airtel presence (airtel Customer, service team)
                  bhartiairtel ltd

                  Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

                  Twitter - www.twitter.com/airtel_presence
                  Facebook - www.facebook.com/bhartiairtelltd
                  Verified Support
                  May 18, 2017
                  Airtel Customer Care's response
                  Dear Mr. Rajpal,

                  This is with reference to your post dated 15 May 2017.

                  We tried calling you multiple times to get additional details to enable us to address your
                  concern.

                  However, there was no response;we will appreciate if you could share your alternate contact details and convenient time to call for resolving your concern effectively.

                  Regards,
                  Rakesh Kumar
                  airtel presence (airtel Customer service team)
                  bhartiairtel ltd

                  Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

                  Twitter - www.twitter.com/airtel_presence
                  Facebook - www.facebook.com/bhartiairtelltd
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                    N
                    nagarajbhandari
                    May 15, 2017
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                    Please sir
                    My no [protected]
                    Sim also in Dubai
                    Some days network no available
                    Please help me
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                      B
                      Biswajeet reddy
                      May 15, 2017
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                      Address: 500084

                      Recently my no. [protected] is showing no service. So kindly activate asap. To reach me contact [protected]. Please activate as this no. Is linked with all my transactions.
                      I am unable to do any transactions. I have recently moved in to hyderabad and one morning it shows no service. Please help
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                        K
                        kiran_2012
                        from Hyderabad, Telangana
                        May 15, 2017
                        Resolved
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                        Resolved

                        Hi,

                        I recharged my airtel prepaid number on 14th April 2017, on that day Airtel was offering unlimited calls and 1.5GB per day for 70days. After recharge air was charging me for all voice calls and recently I realized that I am not getting 3G/4G data after 28 days. I complained the issue by calling airtel customer care and I also raised the issue on their website but airtel completely ignoring my complaint.

                        If airtel is providing only the data for 28 days why would I recharge with Rs.399? I completely dissatisfied with your service. If you can't promised services why do you advertise in media and then cheat customers.

                        My order number for Rs.399 recharge: 14588.[protected]
                        Airtel region: Andhra Pradesh
                        Jun 18, 2017
                        Complaint marked as Resolved 
                        Airtel customer support has been notified about the posted complaint.
                        Verified Support
                        May 15, 2017
                        Airtel Customer Care's response
                        Dear Kiran,

                        This is with reference to your post, dated 15 May 2017.

                        We would like to acknowledge that we are working to address your concern as soon as possible.

                        We will connect with you to get additional details, if required, to resolve the concern effectively.

                        You can also get in touch with us at [protected]@in.airtel.com

                        Regards,
                        Rakesh Kumar
                        airtel presence (airtel Customer, service team)
                        bhartiairtel ltd

                        Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

                        Twitter - www.twitter.com/airtel_presence
                        Facebook - www.facebook.com/bhartiairtelltd
                        Verified Support
                        May 18, 2017
                        Airtel Customer Care's response
                        Dear Kiran,

                        This is with reference to your post dated 15 May 2017.

                        We tried calling you multiple times to get additional details to enable us to address your
                        concern.

                        However, there was no response;we will appreciate if you could share your alternate contact details and convenient time to call for resolving your concern effectively.

                        Regards,
                        Rakesh Kumar
                        airtel presence (airtel Customer service team)
                        bhartiairtel ltd

                        Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

                        Twitter - www.twitter.com/airtel_presence
                        Facebook - www.facebook.com/bhartiairtelltd
                        May 19, 2017
                        Updated by kiran_2012
                        Dear Rakesh,

                        I didn't receive any phone calls on the mobile number I provided for this complaint. You can call me on [protected].

                        Thanks
                        Kiran
                        May 22, 2017
                        Updated by kiran_2012
                        Dear Rakesh, please see the attached. It's been 10days without data and charging me for calls from 38days, though I paid for unlimited plan.

                        May 25, 2017
                        Updated by kiran_2012
                        Airtel Customer Care & Rakesh, are you guys sleeping 24x7 and leaving everything to IVR.

                        It has been more than a month and you are not able to resolve the issue. Is this same way you deal all customers by adding a comment that our customer service called you and you didn't answer our call. That's completely fake and irresponsible.
                        May 30, 2017
                        Updated by kiran_2012
                        I sent an email to nodalofficer.[protected]@in.airtel.com, as Airtel presence a.k.a Rakesh are useless here.
                        Can anyone suggest how to get the money back form these ######. It looks like a small amount and not worth chasing all these guys, but it's cheating.
                        Yes airtel cheting by giving olhalf information with 399 pack. I too lost my money
                        Recharge txn id[protected]. The offer was 70 days of 1 gb/day data. Today is 21 june and my last recharge with above transaction id was on 2nd june. Can you please explain how do you calculate days? because you are bloody charging for my data and there is no call balance. You are cheating airtel.

                        Be careful with airtel.

                        399 offer does not work.
                        yes they are cheating.
                        I also recharged with 399 pack and it ended in 28 days and customer care agent is talking like he have no worries for our problem just dumped my 399 rupees on this stupid network.
                        i will feel very glad if you can provide last 5 recharges details of [protected].
                        I recharged my airtel with the 399 pack which has a validity of 84 days with unlimited calls and 1 GB/day. It's been 2 days since my recharge and all I could use was 1 GB for the past two days. Please do something about it or refund my money.
                        Yes They are cheating, airtel pack of 399 is not working.Alert from airtel.
                        I also recharge 399 fo[censored]nlimited calls and data for 84 days one gb pr day but they not provide any these type of service to me. It's useless. Cheating with customers.
                        Cheating
                        AIrtel is the biggest liar among all the telecom companies in india.
                        They told me that I will get 1gb per day for 84 days. But i got only 1.2gb once then nothing happened next day.
                        They also cut 29 Rs. from my account the next day when I tried using Internet.
                        Give me my money back cheaters.
                        I dont recommend anyone to buy ur sim.
                        I contacted your customer care but nothing happened. They said that we are processing info about my account but never replied.
                        My family had 3 airtel sims, we stopped using them all.
                        Take it in ur ### u cheaters.
                        I have recharged my airtel number today with Rs 399 with reference to the advt made by Airtel in public that we would be receiving 1gb data per day and free calls for 84 days with this plan. But, i have received a sms informing me of this plan to be valid for 28 days. This is a complete error on part of Airtel, and I want either my money back or my plan valid for 84 days. Please stop providing false advertisements and harassing customers by such activities. I need this issue to be resolved ASAP.
                        I have a 4g phone even airtel 4g sim but still the 399 plan for 84 days is not showing on my phone. Please resolve the issue.
                        Why is it showing as RESOLVED ????
                        These airtel ppl give only half information.
                        Really unethical practice !!!
                        Airtel is worsstttt
                        Actually 399 offer is not available to all airtel costumers.. Dial *121*1#, if this offer list contains 399 pack, then only u will get proper benefits otherwise u will get sam benefits as 349 pack
                        I recharged with 399 on 23/10/2017. As per offer declared the validity is for 70 days. But in my SMS it is given only 28 days validity. I want clarification on this.My contact numbers are–[protected] and [protected].I want data only 1 GB/day not 3g/day.please correct my plan.
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                          gdrd1007
                          from Noida, Uttar Pradesh
                          May 15, 2017
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                          Address: Gurgaon, Haryana, 122002

                          My mobile & sim which no was [protected] missing some where it was not found by me.
                          May 15, 2017
                          Updated by gdrd1007
                          My mobile & sim which no was [protected] missing some where it was not found by me.
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                            Y
                            Yeswanthreddy Muppala
                            from Bengaluru, Karnataka
                            May 15, 2017
                            Resolved
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                            Resolved

                            Address: Bangalore, Karnataka, 560078
                            Website: www.airtel.in/broadband-bill-pay

                            I like to use airtel broadband services other than local networks, but airtel service is not. Applied the customer satisfaction. I applied to airtel braodband they failed to give connection and they ahven't refund my amount also which i paid for activation, it is almost more than 15 days i haven't get my amount. Applied refund through airtelrefund, no status about that yet. Horrible customer service, if we delay one day to paid bill they will fine 100 inr but they are not giving for our amount. Shame on you airtel. Failed to give connection and to refund my amount also
                            Jun 23, 2017
                            Complaint marked as Resolved 
                            Airtel customer support has been notified about the posted complaint.
                            Verified Support
                            May 22, 2017
                            Airtel Customer Care's response
                            Dear Mr. Muppala,

                            This is with reference to your post dated 15 May 2017.

                            We would like to confirm that we have shared the resolution details with you.

                            Should you require further information, please feel free to write to us at [protected]@in.airtel.com

                            Regards,
                            Rakesh Kumar
                            airtel presence (airtel Customer, service team)
                            bhartiairtel ltd

                            Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

                            Twitter - www.twitter.com/airtel_presence
                            Facebook - www.facebook.com/bhartiairtelltd
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                              A
                              amru1994
                              from Gurgaon, Haryana
                              May 15, 2017
                              Resolved
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                              Resolved

                              False promises done on offers on porting number in airtel

                              Address: Gurgaon, Haryana, 122022
                              Website: www.airtel.in

                              10 days earlier an airtel executive called me and told me that we have an offer on your number which for 499 in which you will get 23gb 4g data and unlimited calling for a month for lifetime. After i ported my number they are saying that the offer is not applicable anymore. They made me port my number from vodafone to airtel under false pretenses, so i want you guys to take some strict actions so that they should stop making fool of customers...
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                              shivamd765
                              from Bansi, Uttar Pradesh
                              May 15, 2017
                              Resolved
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                              Resolved

                              Address: New Delhi, Delhi, 110013

                              Respected airtel management.

                              Sir, i got lot of wrong calls and missed calls to my airtel number. Please send me the incoming and outgoing calls list of my number for the last year (2009- jan to 2009- aug) months. Please send me the calls list of my number to my mail id as early as possible.
                              My airtel prepaid account number is [protected]
                              My email id is: [protected]@gmail.com
                              Thanking you sir.
                              Yours sincerely,
                              Akhil dwivedi.
                              Jun 23, 2017
                              Complaint marked as Resolved 
                              Airtel customer support has been notified about the posted complaint.
                              May 15, 2017
                              Updated by shivamd765
                              Respected Airtel management.

                              Sir, I got lot of wrong calls and missed calls to my Airtel number. Please send me the incoming and outgoing calls list of my number for the last year (2009- jan to 2017-may) months.Please send me the calls list of my number to my mail id as early as possible.
                              My Airtel Prepaid account number is [protected]
                              My email id is: [protected]@gmail.com
                              Thanking you sir.
                              Yours sincerely,
                              Akhil Dwivedi.
                              Complaint Stat
                              Verified Support
                              May 15, 2017
                              Airtel Customer Care's response
                              Dear Shivam,

                              This is with reference to your post dated 15 May 2017 .

                              Please SMS “EPREBILL <Month Name> Email id” To 121 to get the bill with outgoing call details on your E-mail id.

                              However, incoming call details cannot be provided due to unavailability of the same with us.

                              Regards,

                              KarishmaChauhan
                              airtel presence (airtel Customer, service team)
                              bhartiairtel ltd

                              Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

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                              I have done recharge today of Rs. 345/- misunderstanding the plan detail. For this pls suggest me the necessary step i want my plan as unlimited calling with one GB data.
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                                Kuldeep Vashisth
                                from Kachhwa, Uttar Pradesh
                                May 15, 2017
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                                Address: Palwal, Haryana, 121102

                                Sir I m from village baghola district palwal haryana .. Sir there is only 2g network available in our network tower which is situated in our village but there is only 2g network works in mobiles last one year

                                Sir please do something for 4g network
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                                  iamdines
                                  from Morena, Madhya Pradesh
                                  May 14, 2017
                                  Resolved
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                                  Resolved

                                  Address: Chennai, Tamil Nadu, 600030
                                  Website: www.airtel.in

                                  Hi,
                                  I filled a form in airtel to port my number from idea to airtel on April 22nd. I had paid activation fee of Rs.300 also in airtel. My number is [protected].
                                  The address proof verification was also done. But for some reason, the request was cancelled and closed.
                                  Now again they have asked to submit ID proof documents and photo with new porting number. I have provided. Till date they have not processed or activated airtel service for my number.
                                  This is very bad service from airtel. What is the use in paying the activation fee.
                                  I strictly request to activate the service to my number by processing the portability as soon as possible.
                                  Jun 21, 2017
                                  Complaint marked as Resolved 
                                  Airtel customer support has been notified about the posted complaint.
                                  Verified Support
                                  May 17, 2017
                                  Airtel Customer Care's response
                                  Dear Customer,

                                  This is with reference to your post dated 14 May 2017 .

                                  We would like to confirm that we have shared the resolution details with you.

                                  Should you require further information, please feel free to write to us at [protected]@in.airtel.com

                                  Regards,
                                  KarishmaChauhan
                                  airtel presence (airtel Customer, service team)
                                  bhartiairtel ltd

                                  Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

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                                  I have moved from airtel to vodafone last year. i want to open the EBill of Airtel of earlier period. i dont have the password message with me now and also dont remember the password now. request you to share the password at the earliest.

                                  sadanand.[protected]@gmail.com
                                  Airtel Customer Care's response, May 17, 2017
                                  Verified Support
                                  Dear Sadanand,

                                  This is with reference to your post, dated 15 May 2017 .

                                  We are keen to resolve your concern; however, we will require your alternate contact number and convenient time to call for resolving your concern effectively.

                                  We look forward to receive the required details.

                                  Regards,

                                  KarishmaChauhan
                                  airtel presence (airtel Customer, service team)
                                  bhartiairtel ltd

                                  Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

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                                    Kajol20
                                    from Hyderabad, Telangana
                                    May 14, 2017
                                    Resolved
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                                    Resolved

                                    Address: New Delhi, Delhi, 110001

                                    I got a call from the customer care executive of Airtel company on 13-05-17 at 10Am regarding porting of sim. I Agreed for porting my sim from Vodafone to Airtel right then because the executive told me that I won't need to go to the store for it. The sim will be delivered to my address. He asked me to message my details on this number-[protected] which I immediately did. After some time I received a call from this number-[protected] which was from the person who came to deliver me the new Airtel sim. He took ₹100 from me. After some time I realised that it was a postpaid sim while I had asked for a prepaid sim from them. I immediately called Them back but there was no response. None of those people received my call and when I called them from one another number, they received it then. He told me to go to an Airtel store and tell them my problem. He also said that I will not have to give them any more amount as I had already given it to him(the delivery guy) . But the employee there told me that they were not responsible for that money and they will charge me ₹130 for a new prepaid sim. I even tried calling that person again from the landline number of that store. He received it but as soon as I told him to repay my 100 bucks he cut my call and did not receive my call again. He even put my number in the reject list of his phone .
                                    I am totally disappointed from this kind of service from such a reputed company. The executive from store clearly refused to return me my ₹100 as according to him it was not his responsibility that I paid it to the delivery man of Airtel.
                                    I had to pay double amount just because I rusted the guy who called me and said that he was an Airtel company customer care executive. And as both the caller and the delivery man are not receiving my call, I am really angry and frustrated with this type of frauds that has been done with me. And the fact that this was from such a big company like Airtel is really annoying and unexpected.
                                    I want my ₹100, charged by the delivery man, back as soon as possible
                                    Jun 23, 2017
                                    Complaint marked as Resolved 
                                    Airtel customer support has been notified about the posted complaint.
                                    Verified Support
                                    May 17, 2017
                                    Airtel Customer Care's response
                                    Dear Customer,

                                    This is with reference to your post dated 14 May 2017 .

                                    We would like to confirm that we have shared the resolution details with you.

                                    Should you require further information, please feel free to write to us at [protected]@in.airtel.com

                                    Regards,
                                    KarishmaChauhan
                                    airtel presence (airtel Customer, service team)
                                    bhartiairtel ltd

                                    Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

                                    Twitter - www.twitter.com/airtel_presence
                                    Facebook - www.facebook.com/bhartiairtelltd
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                                      A
                                      akshayd94
                                      from Jammu, Jammu and Kashmir
                                      May 14, 2017
                                      Resolved
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                                      Resolved

                                      Address: New Delhi, Delhi, 110076
                                      Website: www.airtel.in

                                      I got a message regarding an offer and i recharged. They offered 42 gb for 28 days and they provided me with 3 gb instead. I had to let go my 1 gb per day for 70 days plan for this offer that said 1.5 gb per day for 28 days. And they just gave 3 gbs so i lost the 1 gb per day data for the remaining days along with another 39 gb that they promised with the offer. PFA the screenshots for the same.
                                      Jun 12, 2017
                                      Complaint marked as Resolved 
                                      So no mentions of the channel required to make the recharge in any of the offer messages and no refund was made. Bloody scammers.
                                      Airtel customer support has been notified about the posted complaint.
                                      May 15, 2017
                                      Updated by akshayd94
                                      Just to make it clear, check the screenshots, it was never mentioned that i'll have to recharge through the app only. It's not about the money, its about how you guys are cheating your consumers. Bloody Scammers!
                                      Verified Support
                                      May 17, 2017
                                      Airtel Customer Care's response
                                      Dear Customer,

                                      This is with reference to your post dated 14 May 2017 .

                                      We would like to confirm that we have shared the resolution details with you.

                                      Should you require further information, please feel free to write to us at [protected]@in.airtel.com

                                      Regards,
                                      KarishmaChauhan
                                      airtel presence (airtel Customer, service team)
                                      bhartiairtel ltd

                                      Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

                                      Twitter - www.twitter.com/airtel_presence
                                      Facebook - www.facebook.com/bhartiairtelltd
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