Offer only for you is mentioned in MyAirtel. Free Calling & Data for only 349 with T&C Apply. When i click on that it is redirected to Payment. But Terms and Conditions are not displayed before payment. After recharge i am getting only 1 GB of data for 28 days. If the terms & Conditions would have mentioned before payment i would not went with that recharge. When i call the customer care they have mentioned like we have terms & conditions so as per the terms and conditions they can provide only one GB of DATA.
Below is the message received after recharge:
FREE Local+STD+1GB on 4G handset(50MB others)28days.New 4G handset, claim FREE data for 12months on My Airtel App. For detailed T&C, click on www.airtel.in/tnc
So we cannot read the Terms and Conditions before recharge. As per my knowledge every user can read the Terms and Conditions before they proceed for payment.
Airtel customer support has been notified about the posted complaint.
May 12, 2017
Updated by yogeshnagarajan Thanks.
Yesterday i have raised a complaint regarding Airtel 349 offer cheating. They did't give 1 GB per day offer when i called the customer care they have given clarification as "That offer is not applicable for your number". i asked many times to customer care. Network get disconnected while i was in call so i called again and asked the customer care agent to connect to Escalation Department. They connected to Sudhir from Customer Care department. Call reference number: [protected]. He said definitely 1GB per day is activated for your number. I asked are you sure. He said sure. Today morning i called the customer care again and asked again they are telling that offer is not added for your number. Agent: Shiny Reference No: [protected]. So who is wrong and who is right? Are the Airtel People trying to cheat the customers with wrong promises?
Verified Support
May 12, 2017
Airtel Customer Care's response Dear Yogesh,
This is with reference to your post, dated 12 May 2017.
We would like to acknowledge that we are working to address your concern as soon as possible.
We will connect with you to get additional details, if required, to resolve the concern effectively.
You can also get in touch with us at [protected]@in.airtel.com
Regards,
Rakesh Kumar
airtel presence (airtel Customer, service team)
bhartiairtel ltd
Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Verified Support
May 14, 2017
Airtel Customer Care's response Dear Mr. Nagarajan,
This is with reference to your post, dated 11 May 2017
We would like to confirm that we have shared the resolution details with you.
Should you require further information, please feel free to write to us at [protected]@in.airtel.com
Regards,
Anil S.
airtel presence (airtel Customer, service team)
bharti airtel ltd
Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
May 15, 2017
Updated by yogeshnagarajan Hi Anil,
I haven't received any Resolution for my complaints. May i know what resolution you gave for my compliant and how you gave?
May 15, 2017
Updated by yogeshnagarajan I have received a message this morning as "Thank you for contacting us. Hope the concern related to your airtel mobile [protected] hab been resolved to your satisfaction. Your Ref no is CBNRD[protected] registered on 15 may 2017 12.30" May i know what your team has resolved? They just called me and asked the problem which i have reported thats it. They said we will look in to it. But don't know what they have resolved. From your perspective calling the customer and asking their problem is the resolution?
Verified Support
May 15, 2017
Airtel Customer Care's response Dear Yogesh,
This is with reference to your post, dated 15 May 2017.
We would like to acknowledge that we are working to address your concern as soon as possible.
We will connect with you to get additional details, if required, to resolve the concern effectively.
You can also get in touch with us at [protected]@in.airtel.com
Regards,
Rakesh Kumar
airtel presence (airtel Customer, service team)
bhartiairtel ltd
Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
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