Airtel Complaints & Reviews

Dear airtel.
I am anil kumar malakar. My mobile no. Is [protected]. I am facing problems to send and receive the text messages. Kindly help and suggest me the right track.

Regards
Anil

I want to bring in your notice that I am using your broadband service since last 4 years account [protected] and now I have shifted on 1st April, 2017 to another location. I want to shift the connection to new location with same number and plan. I raised request 80713872 for connection shift on 31st March, 2017. It was cancelled by your team, as per them DP is full at given location. Hence, connection cannot be shifted. After that I raised another request 81206474 on 13th April, 2017 for another location which is very close to my current location (approx. same distance from current DP). Again your team has refused to shift the connection at this location too. This time they are saying that feasibility issue at this location.
Can you please explain that how can they say it as I explained above this location is very close to my current location (approx. same distance from current DP). There are many users using Airtel Broadband services in my society. It’s already been more than a month since I shifted to new location. My connection is active in your records and rental is on, I would not be liable to pay rental from 1st April, 2017 as I am not using the services. Also, I raised complaint on the portal LB[protected], unfortunately, I have heard nothing from them and now it is showing closed on the portal.
Now I am very frustrated and disappointed with this issue, this is pathetic. If DP is full, who will increase the size. I was not expecting this from Airtel. I was really very happy with Airtel services since last 4 years.

I am getting so many calls from your team and they refused to shift the connection to new location which is in front of old location as I explained in previous email.

Please be informed that your team has refused to shift it. But I don't understand the reason behind it. I have not received any call from technician, even after numerous requests for technician visit at location. Also, I have escalated this issue on social media, unfortunately, I heard nothing from them.

Really disappointed and frustrated with Airtel customer services. This is really pathetic that no resolution provided from Appellate Authority and Nodal Office.

Also, I discussed with your sales executive, network availability is not more than 15-20 Meters from my location. This should not take too much time to install DP and all. As per him, It should not take more than 08-10 days.

So, I can wait for two weeks more until DP gets install. Please shift my connection once network is available at my location. It's not a big deal to install the DP if your business/customer is increasing, I believe.

I would request you to please have a look into this matter on high priority and get this resolved at the earliest. Please let me know if any additional information is required from my end.

I have been converted my Airtel post paid number to airtel prepaid number since last two month ago. Till then I could not able to recharge my prepaid number through online. I have called multiple times during last two months to customer care to resolve this issue, but no solution from their end. Even I mailed to [protected]@airtel.in several time, but no reply from their end.
Even I tried to port my number to other network, it is also not possible as it required minimum 90 days.
But today my frustration level exceed as one of the customer care person behave so roughly, when I call customer care at 12:05 pm, 09.05.2017.
Please suggest what should do?

I have had issues with airtel since Feb end, as my broadband was not working properly. The same was rectified, and again stopped working in the first week of March.
After constant follow ups with the customer service for over 3 weeks and a few visits by technicians the connection would work intermittently. I finally decided to terminate the broadband connection and move to another provider.
I promptly received a call from a senior person assuring me of a speedy rectification one last chance.
No good came out of waiting for them. All they ever spoke about was reverting in 48 - 72 hours, standard responses with a million apologies. I didnt want any assurances or apologies, just a working connection.

Finally, I sent them a note asking for the disconnection of broadband only. IN the first week of April, the entire line is disconnected and I have no landline service right now.
This is my office number and have been handicapped since.
Writing to the Appellate has not helped one bit, same assurances. Even writing on the facebook page has yielded no result or positive response.

Last week, while on call with a customer service executive, he said there is no activation request at all.
Is Airtel serious about doing business.
To top it all, I get calls to pay my outstanding bills for the past two months.

The latest mail from Airtel received on 3rd May, 5 days have passed and no update.
Dear < >,
Greetings from Airtel!
With reference to your Airtel Broadband application RTBLR7200240-N-R towards the activation of a new broadband connection, we regret to inform you that due to some technical constraints there will be a short delay in processing of your request. Our team is working to resolve it at the earliest.
We will get back to you with an update in 5 days.
We appreciate your patience and assure you the best experience as always.
Warm regards,
Airtel Broadband Team

Below is the list of mails from Appellate...pretty useless department of Airtel. Maybe the technicians are more helpful. This is the message put on the Airtel wall on 23rd April.

I need to contact the authority above the appellate, since they are least helpful.
These are the mails sent to them over a period of 2 months.
[|BAL|Ref45332310|] TERMINATION OF BROADBAND- REF NO 74184558 /[protected] NO 080 ********
[|BAL|REF43774404|] TERMINATION OF BROADBAND- REF NO 74184558 /[protected] NO 080 4********
[|BAL|Ref43774404|] TERMINATION OF BROADBAND- REF NO 74184558 /[protected] NO 080 4**********
[|BAL|Ref43908402|] TERMINATION OF BROADBAND- REF NO 74184558 /[protected] NO 080 4********
[|BAL|REF43617206|] TERMINATION OF BROADBAND- REF NO 74184558 /[protected] NO 080 4********
The number of calls I have made, not being able to help at all.
What does it take to just terminate broadband and continue with landline.
The people I have written and maybe spoken to at appellate include : Alex, Naveen, Jaswinder, Brinda, Jesira. And i refuse to believe that there is no one managing them and they are the highest escalation authority.
Everyone asks for 48 or 72 hours, not one soul in the organisation can do anything before that...to date, I would have received a million apologies, part of their script with another line, I understand the inconvenience you are going thru. NO YOU DON'T
Lets see where this reaches and how soon things work.

Applied three times doposited documnts nd all verification done nicely. Still sim not activated ihvnt seen this typ of servicr worst. Wanna talk to higher authority of airtel fadup from this type of drama expecting better service but really irritating and worstplz helpmetalk to m now i m reallyfad with aitel excutov behaviour fake promises fakeness

I tried to recharge through airtel.in. And the amount got debited from my
Bank a/c vide transaction no. Ipay/eshp/citruspspl/[protected]/[protected]
But mobile [protected] has not got recharged.

Hi, i have paid 6 months advance amount of 7240 for new connection. After taking advance amount airtel has told that they won't be able to provide new connection in my area. Airtel told they will refund my money which i paid in october 2016. Since 6 months i was sending repeated mail to airtel customer case email and not getting any proper response. Each time they will respond and tell that they are looking into it and issue will be resolved in next 72 working hours, after that no response. When i send a follow up mail again same response our team is working on it and issue will be resolved in next 72 working hours.

Dear sir,
This is to inform you that on 8th may, 15:05 recharge was done from newly installed airtel app registered from number-[protected]. Mistakingly recharge was made on wrong number. Please reverse the recharge. Details are as follows:
Recharge done on wrong number-[protected]
Right number-[protected]
Amount-349
Note transaction ID is not known.

Please help me further
Regards.

Dear sir,
Please to inform you that i am your costumer from approximately one year and i pay my bill regularly but your given service by your company is worse. Recently i visited in rajasthan and please it that there is not a signal in complete area and i suffer alot, and make make my mind to discontinue my airtel service. I will definitely quit.
Thank you

I'm utterly dissatisfied by the Airtel services.

Mobile No: [protected] (Post paid) which I'm currently not using.

My general monthly bill comes upto Rs. 300. Currently I'm using Jio, which comes upto Rs. 100 per month along with 4G data services.

I've traveled to Bhutan in March and switched on International Data Roaming. I was charged Rs. 10, 000 for it, got a message after I used 10, 000 to...

Near about before six month i have submit the application for individual household latrine (Ihhl) for the address of 43 islam ganj nagra jhansi up 284003 on 07/11/2016. But no body have to be entertain my application and when i was goes to nagar nigam office (Jhansi) their was no responsible for this subject and said that submit the application offline to office and wants some source.

रेस्पेक्टेड सर ।।मैं अनुज कुमार कुशवाहा ग्राम बहाऊद्दीनपुर ।पोस्ट मुस्तफाबाद जिला उन्नाव पिन 209871 उत्तरप्रदेश east में मूल निवास करता हु ।हमारे 200, +एयरटेल उपभोक्ता है जब हवा चलती है तो एक सिग्नल आता है वो भी छत पर ।।।हमारे यहां बहुत जटिल समस्या है नेटवर्क और सर्वर की।।न तो कोई काल लग पाती है ना तो इंटरनेट का यूज करपाते है।इशी कारण से हमारी सभी विद्यार्थी को एजुकेशन पर्पस पर काफी गहरा प्रभाव पड़ रहा है ।सदैव आपातकाल शो करता है।अनेको बार केअर में काल की लेकिन ध्यान नही दिया गया ।।।अतः श्रीमान जी आपसे निवेदन है कि हमारे इस छेत्र की समस्या को अविलंब हल
करने की कृपा करें ।जिससे समस्त सुविधाओ का लाभ उठाया जा सके ।।।।यदि नई नेटवर्क लगाने की आपकी सोंच हो तो नियमानुसार जगह भी आपको उपलब्ध कर दी जाएगी । । पर्सनल [protected] । सेकंडरी [protected]

Network comes in forest area but not shown in Mumbai city.
the airtel girls go in forest area she gets network but I'm in the city I don't get.
it's all airtels marketing strategy. I do not understand on which basis airtel told airtel is India's no one network

1) on 04/05/2017 i applied for port out of airtel number to jio and i when i try to connect to airtel costumer care from 198 or 121 i am unable to connect to costumer care executive always even i am in call for more then 10 mins i am not getting option to connect to care executive from past 45days 2) i want to know porting status and exact date when porting and the reason for not able to connect to care executive despite long wait
3) i already sent email to it airtel presence email promised a reply in 2hr case reference no-pr[protected] no reply it already 24hrs

Please refer Request no. 75404055.
The complaint was about unstable network.You have responded by saying "We are unable to contact you in spite of multiple attempts"
Please resolve the issue at the earliest.
your network is so poor that you cant even contact me after multiple attempts.

This for kind information that the dispute was resolved on back 6 to 7 months, on my ole No. [protected], but suddenly I face issue with my working that its out going service was barred while this is a corporate No. and no deviation in bill payment.
So I want to why service were barred on my current No.([protected]).
I called to customer care to resume the service but they deny.

No airtel speed [protected] i am totally disappointed i raise complaints many time but till no recieved response and resolution no 4g working if my problem no solve i do legal action against your company otherwise refund me money no airtel speed executive promise me for resolution but till no resolution provided i am totally disappointed i wastage 399 plan 4g not working properly executive ask me for network problem then refund my 399 recharge or balance

On 2 may 2017 i recharged with 399 on my mobile no. [protected], offer showed unlimited call & 56 gb data for 56 days. But m not getting this offer as they committed. While i can't connect to customer care service from my mobile. Kindly contact me and resolve my problem. I also attached screenshot of that day's offer showed on my no.

I have airtel 4g data connection. I shifted to gandhinagar, gujarat in december 2016 and since then i am not getting 4g network. I complained them many times. I was paying bill regularly for all the months till april.in may, out of frustration, finally i have decided to close the connection and visited airtel gallery and submitted written application along with signed driving licence. Since i was not at all getting 4g network, i have to use in 2g network. Airtel is charging for 4g network service but i did not get 4g network from last 3-4 months.

I requested to adjust bill amount according to 2g network and close the connection. But airtel staff is not listening the complaint. They are keep saying that since you have used internet, you need to pay bill. And only after bill is paid, device will be disconnected otherwise bill will keep generating whether i use or not.

I told that i will go to trai and consumer court, but as per their talk they are not at all afraid of trai or consumer court. I asked for docker id which is required by trai to register complaint but they denied that they will not provide any docker id.

Hope to get some help.

I recharged my airtel number with Rs. 399/- pack which gives unlimited call benefit and 56 gb data (1 gb per day) for 56 days.

But I am not getting even a MB added in my account. (initially they have given 1 gb data).

I have raised this issue to [protected]@in.airtel.com twice. I got response but which is irrelevant to the subject. There is no direct contact to the customer care. each time when we dial 121 or 198, we need to listen those unwanted instructions and there is no option to speak to representative directly.