Airtel Complaints & Reviews

Hi team
This is prathima, i am airtel internet from last 3 yrs. Land line number is[protected]
From last 1 month i have raise 3 request for the issue of internet disconnectivity.
Each time you guys took 5-6 days to resolve.

Last wednesday i. E on 24th may, i have raised another request with internet issue.
Thursday i. E 25th may i got a call from a executive asking for what is the issue and what is the address. He conveyed he will come in 20 min and never turned in.

On friday i got a call again asking for the same info,.. Same with him.. He never turned in.

Friday i called the customer care to cancel the connectivity, executive conveyed that they will arrange a call back and the request id is[protected].
There was no call back

On monday i called the customer case and they conveyed that my cancelation request is initiated. And i don't have to call back again to cancel the connection.

I also conveyed that i will make the due payment by 31st may which is the last date of payment and get free from your # services you are providing.

Tuesday i. E 30th may i received a message that issue is resolve, i again called the customer care, to know which issue is resolved.

Your executives (Aparna) have conveyed,
1. The request i have raised on 24th was resolved and was resolved by chanikya.
None of the executives visited to resolve the issue.
2. There is no request raised for cancellation of request.
So on 29th may the executive who has spoken has provided wrong information to me.
3. Call back will be arranged and the request id is[protected]

I need explanation for these 2 points,.
1. Why ticket is closed with out resolving.
2. Why you guys are providing wrong information.

Now a cancelation request is placed again on 30th may and i had to pay the rentals till 30th may itseems..
Since there was no service provided from 24th may.

I opted for a sim portability from rajasthan circle to karnataka. After all verification, they told my number will be active in 30 mins. Since saturday 27th may 2017 there was no network on my sim card. After calling repeatedly to customer care for 5 days they asked me to change the sim card. I also raised a issue on airtel complaint portal. When i went to airtel office they told my number is permanently disabled without any reason. And now they don't know when my new sim card number will be activated. Please look into the matter as soon as possible.
Name: seema kumari
My temporary number is [protected]

Please get it resolved asap.

To,
Airtel service team

Hi this is manoj kumar having prepaid connection no[protected]. I lost my mobile yesterday therefore i want to request the airtel team to kindly block the sim card and to issue a duplicate sim card at the earliest.

Thanking you,
Manoj kumar

Hi Team,
I have recharged Rs.93/- for 2GB data which has validity of 2days.
Recharged date:29.05.2017 (approx. 21.30 IST)
Data got expired on 30.05.2017 at 00.00 hrs (IST)
Total hours of data validity 27.5 hrs, but 2 days are =48 hours.
I could see nowhere that from 21.30 hrs to 00.00 hrs = 1 day.
I lost 850 mb of data. Even, the customer care are not responding proper reply.

There is airtel network problem in Puthige village 574226 in this area. facing problem from last two week. I already filled complaint with your respective executive. they couldnot take any action against this so am porting my nomber to other network unless you people take action about this.

[protected]

I have applied for new broadband connection in Bangalore. I have approached an agent from Airtel. He came to my home and taken application along with connection charges Rs. 500/-

He told me that the installation will be done in one day. He didn't turned up till now.. I have tried calling him up on his mobile. He is not picking up my calls..

Please take proper action against these people.

It's not just matter of money. But, about reliability on Airtel to customers.

Agent name: Damodar
Mobile no: [protected]

I have changes my prepaid no. To postpaid for the last few months but when i wish to change my plan i could't have any customer support as well, as well i found my plan was not cost effective at all, so wish to convert in fresh prepaid plan but don't have any store nearby or service call to solve the problem now i wish to either port my no. Or change to any cost effective prepaid plan of airtel which i couldn't do for the last two months

I got a Fraud call from this mo. no.[protected]. Asking for my card details, and pretend to be a reliance customer care executive.
He said if you tell me the card details, you need to pay only Rs. 20 for the postpaid bill or give them card details.
When I said no to give card details then his tone was changed and disconnect the call.
Find this kind of people and deactivate the number, register a complaint against mobile number owner.
Consumer complaints people should work on this and forward request to specific authority to resolve the cases.

I have checked my offer in my number, it showed 399 plan so i recharged but it is not working. When i has contact airtel customer they are telling 1. Am in bangalore (But past two years in my bangalore, then they should not send the offer like this) 2. I am using 3g sim (For 3g sim why they showed this offer).

Now my 399 gone.

Waste service.

Hi team,

My landline number - [protected]

Please note that the airtel team has confirmen me on the email itseld that they will waive off the 1998 rs from my account and i have to mail them on 23 may. And i have mailed them on 23rd may for the waive off and there is no action has been taken by the airtel and they are calling me and messaging me to make the payment.

This is a torture on the customers that without any fault of the customer still the company like airtel is forcing the customers to make payment without their fault.

Please resolve the issue

Dear airtel representative,

This is with regards to complaint of my airtel post paid number. My
Mobile number is [protected] which i was using through airtel cug gnfc
Plan.

I am a dedicated customer of airtel and using post paid connection
Since very long. I am an employee of one reputed organization for
Which airtel has provided post paid plan with rental of rs. 26. Since
That time i was using that plan and paying bills on time. But recently
For the months of april and may 2017, i have received invoice from
Airtel with monthly rental of rs. 349. I have tried a lot to know this
Issue by approaching customer care number. However, on each time they
Have not provided me satisfactory response. I have mentioned that this
Plan was not started by me. Then without my knowledge or permission
How one can change phone plan.in addition to that they have not
Provided any resolution steps through which i can again get my
Previous rental plan. Post that, i have personally approached airtel
Office where one of representative (Mr. Vasava) confirmed that as per
Their data also my request for plan change was not received. Then why
Airtel has sent me a repetitive bill with higher rental and late fees
Is still unresolved query for me. Airtel do not have rights to update
My plan without my consent. This is quite strange in current era where
Another companies are providing so many exciting offers with very
Cheap rates and on other side, company like airtel is not able to
Manage existing customer. Probably, many of customers have already
Shifted to service provider like jio, probably due to such uncaring
Approach.

This is my last attempt, post that i will not only change my service
Provider but do the legal steps also if required. Along with this
Request, i will also inform to my organization regarding this event
And also request them to block service provider like airtel who are
Doing cheating with customer by auto-upgrading monthly rental.

Looking forward for strict actions to resolve my complaint and to get
My previous plan back.
Incase of any query or further information, you can reach me by
Contacting on [protected].

Sir iam arun kumar my airtel digital tv customer id is [protected]. I have reacharged my tv of 300. Ad whole amount is deducted within 1 days. And same thing happened in previous month. I cant yollerate this.. I am decided to file a complaint in consumer forum against airtel digital tv. I have called to customer care service but not any type of help was provided from them.. I am very frusted about these thing happening to my airtel digital tv.

I have been following for refund of excess amount of Airtel mobile no.[protected], I have been following with the team last 35 days, but really brainless people.

They didn't respond with proper resolution, really their understanding of simple complaint also pathetic...

Every time aftersending mail somebody will call and i have to tell story they will listen ... thats all no action / resolve from their end.

AirTel should shame on this...

i can't understand the way you are serving the customers...
really pathetic and worst service i never seen

Naveen Desu
[protected]

Having broadband for long time with Airtel and past 10 days in kudlu area again there was problem when I called customer care they said it's known problem that's why no one came to fix it for 10 days and amount will be reduced for those time.
Today when I saw bill was not having any deduction and called customer care they said there is no complain from me, it's totally attrocise and when I asked should I disconnect or you can put forward to supervisor they transferred to a person and she said I got a request for cancellation and will proceed for it..

And to reach a customer service person it takes 10 mins and before this call I was put on speaker where no one was speaking except I heard lot of conversation in the customer care

If some one complains you says it registered and when we call back why the issue is not resolved you are saying no complain and customer care sending to cancellation department...Very POOR SERVICE

There was no connection in my airtel broadband from last week. I had intermediate connection which was for only 15-20 mins and again there was zero internet connection at my home.

I called the customer care and registered my complain on sunday morning. (Date 28/05/17). Initially they assured that it will be resolved by 24 hours. But today is the 6th day, still there is no resolution.in the mean time, i spoke minimum 20 - 30 times to airtel, but got only false commitment. Every time, i had to explain the same story to all different floor managers, technicians but ultimately i got no solution. I was without internet for more than 6 days.

They have closed the ticket even without confirming with us. (Ticket number :[protected]. Every time i have to chase with the floor managers for the resolution but they are not aware about the escalation or even about the ticket number.

Specifically i want to mention 3 floor managers names who gave us the false commitment and not at all supportive for this issue. I told several times to open the ticket because it was not resolved but they denied on the same issue.

1. Abirami
2. Chetan
3. Prabhakaran

I have faced enough harassment from your side and i wish to discontinue the service. There was no late payment from my side till date but this kind of service is not at all acceptable. I am not at all going to accept any sorry from your side. We kept enough patience but only got some false hopes and pathetic services. I know you are not even bothered about one customer but what you did that is ethically not correct.

Dear sir/madam,
I had taken a postpaid airtel connection for my hot spot wifi device (Airtel itself - for rs1300). I have been told by airtel people that it will get activated soon in 24 hours after the address verification. Nothing happened till now, no calls or messages and when i called their toll free number i was told to go their office which is 30kms from my house and verify my address by myself. This is not acceptable from a multi-million dollar company who represents themselves as india's best customer friendly network.

Hi,
I did a special recharge using the "best offers" listed in my Airtel App on 26/05/2017 - amount: Rs 9 - Benefits: All local + STD calls at 30ps/min for 28 days.

But when I called STD and local mobiles, the call charges are different.

I lost more than Rs. 100 in the process ...

I am not sure why Airtel is looting money in different ways ... Showing something in the website/app and deducting as they like.

My request is to get my spent money due to false display in the web/app and the recharge amount that I did in airtel. The Airtel guys should be strongly punished as this is my 4th complaint in a row ... due to their improper way of doing business.

Thanks,
Rudra Prakash. S.

My landline no [protected] and account no is [protected]
I am not getting uninterrupted service and I find difficult to see what's up msg
Kindly attend
My alternate no [protected]

Respected sir,
I'm havin a big issue an a big problem regarding my bill an my phone number, there is some guy in your north delhi branch (Deepak sharma) who told me to discounted some amount of mine, but he didn't do that an his now i done my full payment, he suspended my number
Some o[censored]r staff were also doing same thing towards me they said. Within 24hours my phone connection will be reopen, nw it's 72 hours an above my airtel postpaid connection is still dead, don't do any type of false commitment with any of your customers, so kindly do me the reward asap, i'm facing a big problem towards your false commitment
Your staff name is, deepak sharma, shruti, some other girl also, please do something regarding this, thank you

I applied for MNP on 27th May 201 from Vodafone to aittel. On 31st of May I received a message from Vodafone that my MNP request has been accepted, Airtel also sent me the message with time and date menrioned for porting that is 31st May 10:01PM. Now my Vodafone Sim has been closed and Airtel didn't activate new one. I am without number now please help