Airtel Complaints & Reviews

My annual broadband subscription has expired, and I have ceased using it. Without my consent, it was automatically converted to a monthly plan and I have been billed for the past two months despite not using the service. However, I am unable to disconnect the connection without settling the bill.

I have reached out to customer care multiple times, but they have been unhelpful and rude, claiming to have sent communication via SMS regarding the plan downgrade. Although I have received SMS messages prompting me to renew the connection, there was no mention of the downgrade to a monthly plan.

After receiving a bill for the February month in early March, I contacted customer care for clarification. Unfortunately, they have been unwilling to assist in canceling my connection and have failed to provide sufficient evidence of the communication regarding the plan change.

I have refrained from using this connection since February, yet I continue to be billed for the service. Despite Airtel's system of making two recorded calls to remind customers of payments, they have neglected to communicate effectively about the plan changes. This lack of communication is concerning and unacceptable.

Over the past month, I have experienced continuous disconnections and interruptions in the broadband service, causing immense inconvenience and disruption to my daily activities.

Despite repeated complaints lodged with the company's customer service department, the issue has not been adequately addressed. Each time I contact their support team, I am met with false promises of a swift resolution and assurances that the problem will be rectified promptly. Regrettably, these assurances have proven to be empty, as the connectivity issues persist unabated.

Furthermore, Airtel has failed to honor the terms of our service agreement, which guarantees reliable and uninterrupted broadband connectivity. The recurring disruptions not only hamper my productivity but also undermine the value of the service for which I am paying.

I want to port my number and trying to get UPC code for the past few days and every time I sent on 1900 and I got this reply from 1901 ( UPC cannot be generated for the reasons: (1)There are subsisting contractual obligations with your service provider. Please contact your service provider for further assistance.)
I visited Airtel store and call customer care many times but I got no reply and help. Please help me as soon as possible.

I have an airtel prepaid connection. I am unable to port my number [protected] from airtel.
After sending port out sms to 1900, got a sms
"UPC cannot be generated for the reasons:(1) There are subsisting contractual obligations with your service provider. Please contact your service provider for further assistance."
Airtel is doing this purposely with its customers to stop them from porting out. Please take severe action and resolve my problem as soon as possible.

Contact me at- [protected]@gmail.com or [protected]

Hi, I am raising complain regarding my refund which need to be done. I am waiting since 5 months. No actions have been taken till now. Worst part is they have not even initiated the process

I was customer of airtel since 2005 now this monthof march 2024 airtel has disconnected my number when I reach airtel store they asked me of documents and they said you will bee charge of 600
300 for recharge and 300 for recurring charges and they directly deny to give me 300 recurring charges bill they directly told we don't provide bill
If airtel office can't provide bill of amount they recived then airtel is collecting black money
In the name of recurring charges then have taken 300rs from me but why they have taken from me charge and also not given me 300rs bill
I have paid them money buy online via phonepe I can provide my screenshot

I have a pre-paid connection viz +[protected]. I am now on a visit to the US.

I switched phones two days back (19th March ) and went from an android to an iPhone. Duly upgraded to eSIM vide your OTP 597757 (1.11 pm, Mar 19, 2024). Your message did say that "SMS services will be barred for 24 hrs".

Problem is, these services HAVE NOT RESUMED TILL THIS MINUTE despite so much effort made checking and re-checking various options for the past 24 hours (after the 'barred' period of 24 hours, of course.

I have duly removed the physical SIM from the old phone after eSIM activation on the new phone, but TO NO AVAIL.

I now stand with my sources of funds cut off ( cannot access my Indian bank accounts), my contacts in the limbo (WhatsApp OTT not being received for porting WhatsApp on the new phone), WhatsApp on the old phone already on the blink simultaneously.

I am unable to correct the situation despite many efforts.

Please help me with renewal of text messaging service on my number viz., +[protected] with immediate effect.

Thank you.

PS: You may reach me on WhatsApp on +[protected] for any clarifications, inputs you may require.

I am not getting UPC on messaging PORT to 1900.
I m getting message as "UPC cannot be generated for the reasons: (1)There are subsisting contractual obligations with your service provider. Please contact your service provider for further assistance."

I am shocked with the time taken by your team for the issuance of FasTag.

I paid the amount 8 days before and still validation is not done.
After validation, you are asking another 14 working days.
That means your valuable customer will have to wait for a month time to get Airtel FasTag.

I did big mistake by approaching Airtel.
I could have got the FasTag on the next day from other service providers like SBI, HDFC, ICICI bank etc.

I will never ever refer any body to approach Airtel for the FasTag.

My request to all :
NEVER EVER approach Airtel for FasTag. They will take 10 to 15 days for validation of your order and post validation they will take another 15 to 20 days for the issuance of FasTag. Their customer support will not even take complaint before 15 actual working days.

That means, one can not get Airtel fasTag before one month. Who would wait for such a long time, when one can get the FasTag on the next day ?

I have done 2 payments for fast tag recharge (each for 1000rs) on 18th Jan'24 via airtel payments bank.

One with UPI got successfull but one with hdfc bank debit card got failed and money is deducted from my account.

I have asked Hdfc bank and they are saying that merchant has claimed that money but airtel Payments bank is not refunding the money.

Requesting your help to get the refund of 1000rs for my failed transaction. I am attaching all the proof;s with this post.

Worst service of Airtel, useless, bribe too much, useless.

I booked Airtel on 07 mar 2024 --- [protected] -- through Mr. ilamurugan ([protected]) and arranged service engineer for installation mr.china durai ([protected]), but he came to my house and start to bargaining additional amount and return back. Mr.ilamurugan ([protected]) arranged another engineer with addional bribe amount 100 name : mr.karthick (UPI TRANSACTION ID[protected] and it was worked 4 days upto 12 -mar-2024.
I raised complaint regarding net issue on 12 mar 2024 and provided complaint in madipakkam airtel showroom ([protected]),
Till now not resolved mean while i was called to customer care service more than 20 times and given physical complaint at madipakkam airtel showroom on 12 Mar 2024.
Every time they told by end of the day it will resolve or our technical team is not picking our call like that only their answers.
6 days over issue not resolved.

Very very worst service

Regards
Udhayakumar
[protected]

Simcard lost But eagem iwant my simcard
[protected]

Airtel Bank and Fastag are scams. This is the second time I have been charged extra via Airtel Bank Fastag. On 28th Dec I been charged double toll amount at Talegaon Toll plaza while travelling from Mumbai to Pune.

Immediately I raised complaint with Airtel bank customer service with all proofs and they said refund will be issued within next 15-20 days but nothing happened. Again I raised ticket in February and received same response but I never received my money from NPCI or Airtel Bank. I travel regularly on this route and I have statement proofs. Airtel Bank is not at all helpful and I will recommend avoid buying fastags from such a poor service provider who doesn't care about customer's money.

AIRTEL FASTAG SCAM

Dear Sir Airtel Ka Recharge 210 Rupees Ka Karwata Hoon Toh Recharge 1 Month Ka nhi Milta Sirf 21 Days Ka Milta hai Aese Me Mujh Jaise Garib Se Paisa Vasul Rahe hai sir meri koi amdani nhi hai or na main un Aamir logon ki tarah hoon sir main sirf ek garib hoon sir Airtel Recharge ki 21 days se 1 month Tak आउटगोइंग वैधता बढ़ा दीजिए please sir

It is since 3 days from when i have raised a complaint but there's no progress in the service, the technical team from airtel are not responding to calls.
Airtel has not upgraded my connection from copper technology to fiber technology for years together and because of it, im getting only 16 mbps speed but as per my basic plan, im supposed to get 40 mbps speed.
Im totally disappointed with airtel's approach, they neither upgrade the technology of my service nor resolve the connection issues promptly nor atleast cancel / disconnect my service and they expect me to pay the bill on time fully for a fiber technology plan.

My name is Krupa pavani. I'm using Airtel number for more than 10 years. Im in Qatar now and I face repeated main balance deduction without reason. On 17.12.23 after recharging with Rs.500 my main balance is Rs.587, I came to India on 22.12.23 and I came to know my balance got deducted without any mail/ sms by contacting customer care.

Again on 02.01.24 RS.100/ got deducted and meanwhile I raised a complaint with both consumer...

Airtel provided Wynk premium subscription during recharge but the subscription expired way before the validity of the airtel plan ended. This is pure cheating.

I'm a airtel customer and I've recharged my prepaid sim on feb 15 for INR 455 pack through google pay and that plan is still active. Also, I've mistakenly recharged again on Mar 6 for INR 666 pack through google pay and this plan is also become active today.

I was trying to speak to airtel customer care executive but the call is not getting connected.

How two packs can be activated same time? Airtel is always giving worst user experience.

I either want refund of INR 666 or this plan should get activated once my INR 455 plan got expired.

Look sir have raised complaint on 1 rd march.
there is issue in the product always there is internet issue in broadband .
now we don't want use airtel service i need my refund back or a new connection

my airtel reg. no .[protected]
airtel xtream fiber account number [protected]

Please my mobile number recharge 29.02.2024 and time 7.35 pm amount 455/ my mobile number [protected] my account debit to not received amount not recharge so my account refund myself