Airtel Complaints & Reviews

I have been using Airtel connection for last 10 years. I have been using the number actively and i keep recharging it regularly.

On 28th Nov 2023 I received a message to submit the fresh set of documents otherwise will be disconnected as of 28th Nov 2023 which is on the same day. It does not provide any sufficient time to react. They deactivated the number the next day.

I am outside the country for work and will not be able to travel immediately to submit the documents. I called customer service and they mentioned the number is not active we cannot do anything. They asked me to visit the branch, so i asked my brother to visit the branch and check what can be done. The people in the store mentioned i personally need to visit and cannot have others going on my behalf.

Disappointed in the service.

Could you have the number activated.

Last week I ordered an Airtel prepaid SIM for my father.

Your delivery man brought it to our flat in R.K. Puram, New Delhi, on Friday 24th Nov. 2023.

The delivery man came around 12.00 noon and did his paperwork, I chose a new number, and paid him Rs 300 plus a Rs 50 tip for doing the work. He said the SIM would be activated shortly.

A few hours later, I put the new SIM into the phone and checked but other than some text messages from Airtel (stating the account had been created, and a customer acquisition form was enclosed), the card was still not active. Incidentally I am still unable to download that form.

I downloaded your app (which by the way is very clunky and doesn't work correctly anyway, just like your website), the account still did not show the payment. Naturally, the card also didn't work.

I tried to ring the 2 numbers shown on the website and ofcourse there is no working option to speak to anyone. On one occasion, via your website, I was able to find a number, with great difficulty, for customer support. When I rang that I was placed on auto hold for 29 minutes and 56 seconds.

In any case, I was unable to speak to anyone, nor does your chat function on the website offer any options to get the matter resolved.

I then checked the account balance 36 hours after your man had taken my money, and again this morning.

Still nothing, and no working SIM card.

So today I went to your Airtel store in Vasant Vihar, New Delhi, and spoke to a young man who suggested I ring the delivery man, as he would have contacted us to set a time for the delivery, etc.

Unfortunately, my father has a very old Nokia phone, pre-smart phone technology, and the logs of calls etc only remain for a 2 day period. As today is now the 4th day, I was unable to retrieve the delivery person's number.

Accordingly, as I had to get the new SIM card to work, i had to go to the local market and get an independent mobile shop to kindly do another recharge for that number.

This has now been done, and I can now see that the number is working.

However, I have now paid twice for the 1 month service, because of your staff being either incompetent, or just a thief.

Respected sir,
I am Ravi Prakash Tiwari and I had an Airtel Prepaid connection ([protected]), this complaint is regarding misleading the customer and delaying services for forcing to opt for Postpaid connection.

One day I have seen an offer in my airtel thanks app that I can get 2 postpaid connections in just 499 Rs, I have opted for that offer and submitted my OTP, my connection got converted within 12 hours and I was being informed that its 399 for just 1 connection, and the plan I opted for is not available. I filed a complaint regarding this in airtel help center on (27/11/2023) I was being informed that I can not opt that offer and I did not want to continue with postpaid so I requested to opt out and my sim got un-register in 2 hours.

After all this, I have reached an Airtel office in Karond, Bhopal, Madhya Pradesh (462038). The customer executive said that my sim would start working in 4-5 and if I wanted to opt for postpaid, they would start the connection in just 2 hours. I have reached out to customer executives many times and I have been told that have only option to get my connection started early is to convert it into a postpaid connection. The weird situation and monopoly is that, stating the employee’s line “We can convert prepaid connection to postpaid connection within 12 hours but we cannot convert It into prepaid in 12 hours for that we take at least 5 days, and if you want you can deposit 2000rs (which is the 4-month advance of postpaid plan) and we will start the connection in just 2 hours”.

I am a government employee working in a prestigious organization at an emergency service department and this is my only official contact number. I request you take strong action against the service provider and, Please help me restart my number as soon as possible. I will be very grateful to you.

Subject: Unjustified Billing for Unused Airtel WiFi Service

Dear Airtel Customer Service,

I am writing to express my concern regarding the recent bill I received for my Airtel WiFi service. Despite not using the WiFi for the past month, I was surprised to find that a bill had been generated for this period.

I had previously requested a technician to visit and address the issue, but unfortunately, no one has come to visit as of yet. This has resulted in me being unable to use the WiFi service that I am being billed for.

I kindly request you to look into this matter urgently and rectify the billing error. I believe it is only fair that I am not charged for a service that I have not used. Additionally, I would appreciate it if you could expedite the process of sending a technician to resolve the WiFi issue.

Thank you for your prompt attention to this matter. I look forward to a swift resolution.

Best Regards,

I am a postpaid customer with Airtel (Mobile No. [protected]). I am an NRI and thus staying abroad. Last week all of a sudden, my SIM isn't working.
I contacted Airtel customer care via email. The solution that Airtel team is telling me is for my blood relative to go to an Airtel store in India and get new physical SIM. This is ridiculous from their side. I don't have a blood relative in India at the moment.
Now I have to spend money on flight ticket and come to India and get a new SIM. Until then, I am not able to access any of my bank accounts and can't do any transactions. And all this, while my monthly postpaid bill keeps running.
They need to give me a better solution so that i can get it resolved without having to travel to India or get anyone else involved. Or else they can pay me compensation for the hardship they are costing me.

I have been using my landline connect for past 10+ years paying bill of Rs. 588.89 every month the speed provided with this connect is 40 mbps however for the allocated speed is only 2 mbps by airtel saying they havent upgraded the fiber optics.

I have been asking for the refund for all the years i have been cheated, however the customer service denys saying we can only upgrade your plan.

Spoke to supervisor Mamta who was very rude and blaming us for the cheating done and also to Manager Keshav to no resort

Please advise a solution

I'm trying to port my network from Airtel to Another network provider but they are enabling me do that

Sir,

Greetings,
I am Dr V.K.Ravichandran from Chennai and now camping in Sri Lanka.

On 20th Nov 2023, an international pack worth INR 899 was put in my account and I have used it for only one international call to Chennai. After that, I could not use it because of the SIM problem and my iOS Apple phone showed NO SIM and the SIM is not being recognised by my handset. I have also tried my Airtel SIM with another handset again the same NO SIM signal is showing. Also, there is no proper after-service in Airtel @ Sri Lanka for the Indian SIM. I could not use the international call amount because of your insufficiency in service. It is also not possible to use the amount within the validity periods as I could not provided SIM by your Sri Lanka Airtel office. So, I'd like to enquire about this with your higher officials and reimburse the amount to my Airtel account otherwise I will seek justice through the ombudsman or the judiciary.

I request You kindly reimburse the amount to my Airtel Thanks App.

Junction box remove from in-front of my house main gate

This is Sangesh From Tamilnadu, madurai.

I live in Mynateppakulam, 1st street.

I requested the Airtel Workers not to lay Junction Box Post in My Parking Premises. I requested and pleaded him.

Then, The Airtel Worker said, I will erect the post in your premises. Do what ever you can.

I said, I will complaint. He said You complaint, I will do anything.

I have attached the CCTV Conservation along this complaint.

Kindly Help me.

[protected] me 2 din se call nhi kar pa Raha hu kitne mail kar chuka hu no solution

I had made a SIM replacement on the Nov 16 via Reference no.[protected]. The SIM is still not activated. The status per the local airtel store is "EV task" pending. Not sure what that means. Today is Nov 18 and I am stuck without an activated S in a postpaid connection

While dialing*#21# some call forwarding service is available on [protected] this number, please check and update me for the same...

I'm using Airtel Prepaid and while roaming every day its deduct Inr 5/- as SMS charges which is not process by me and I'm unknown about it, please let me know about it and stop it as soon as possible. also I'm not able o use subscribed data in roaming in international....

I want to apply for sms sending job.

I have ordered a product from puma and payment was done from airtel payment bank but i have returned it the refund was added in airtel payment wallet but i was unable to use it was showing. To update a account when i updated the to saving account then the money was lost i am in very problem plz let me help transaction id is [protected] merchant transaction id is MtcwzxdNU3K46f

My Postpaid bill due 2000.15
But my number lost woh to back my number please help me, 🙏

I have balance in my account but when i make calls it says insufficient balance. I reached cust care and they said switch off your data as it might cause the issue. I tried and called them again and waa told will be resolved in couple of hours. I gave them 7 days and called them. Now they say more days. I think they expect their subscribers to wait until they get fixed and not sure when they will fix it.

Cant cancel my airtel extreme fiber connection the bill keeps generating but it says your account is barred / suspended

Hi Team,

I have unlimited calls pack recharge active in my Airtel number ([protected]), still its not allowing me to have a call with helpdesks like Airtel 121 CC Agent, Axis bank CC, it's keep asking to recharge my number and later disconnect the calls.
My concern is that if Airtel is not providing the true unlimited calls feature then why it's advertising like that, I believe that it's a clear cut fraud marketing and business that they are doing and this must be stopped asap.

I made a wrong no recharge of mine but not find any solution in airtel thank app Or 198, because there is no live call support
I have also the transaction