Airtel Customer Care
Bharti Airtel Ltd.
Customer satisfaction rating: 25%
Submit a Complaint
39249
COMPLAINTS

Airtel Customer Care

Bharti Airtel Ltd.

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Address
20, Sarakki Main Road, JP Nagar 1st Phase
Bangalore
Bangalore District
Karnataka
India - 560078

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
7586
down
2666

Phone:
Phone:
up
3927
down
1626
+91 11 4266 6500  [Head Office]
up
1740
down
879
+91 11 4666 6100  [Head Office]
up
967
down
685

Additional info
Customer satisfaction rating
25%
Complaints
39249
Pending
4398
Resolved
8606
Load
So far so good - The company responded to our notifications and is working on resolving complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am

Airtel related photos (4181)

Airtel Complaints & Reviews

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Airtel DTH Services — complaint for harassment and misleading the customer of airtel dth

 Manojahuja1978 on Jun 9, 2019
The Applicant is practising Lawyer in Delhi and is the customer of Airtel DTH services vide customer Id [protected]. I want to lodge my grievance that I was one of the satisfied customers of Airtel DTH services and my Customer Id is [protected] and it is registered in the name of Manoj Communications. I was availing the services through the above said connection since for a long time. In August 2017 I had shifted my residence from Moti Nagar, New Delhi (West District) to Rohini New Delhi (North District).
With the shifting of my house I felt the need of another DTH connection as this time I...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Airtel — relocation installation issue

 Krishna Juturi on Jun 9, 2019
Hi Team,

I have raise the request on 26th of May and that day on wards i am keep on following up but the issue not yet fixed.

I have never seen this type of worst communication process.

As a brand service provider, customer never expect this type of service and it is not good for you also.

I spoke to many of the supervisors till now from that day. This Bachupally area comes under Mytri Systems and manager name is Kiran [protected]. I called on this and no response from his side and many times its been Switch off.

Please resolve...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Airtel — unjustified disconnection - airtel poor customer service and accounts system

 Marlie on Jun 9, 2019
I am extremely disappointed that Airtel has disconnected my internet service.
I have emailed [email protected] several times about this matter but they have never taken steps to resolve the problem.

Our company paid for 6 months service on the 7th December 2018 but Airtel’s system is so useless it is not able to track the payment.
Instead of resolving the problem, they disconnect us. Very unethical practice....
Complaint comments  Read comments Complaint category Landline & Home Phone Provider

Bharti Airtel — no indoor coverage

 simon pc on Jun 9, 2019
Mob.[protected] [protected]
Respected sir I as a customer of Airtel mobile Kerala. I am facing no network coverage issue in indoor.I am unable to make or receive calls send sms also due to non availability of 2g coverage. And data services is not properly working.in 2g mode showing "Emergency calls only "in 3G and Lte signals are variating.I don't know how can I use this network
Very bad experience. I had mentioned this to higher authorities of Airtel Kerala and New Delhi. But still the problem continuing.Airtel totally cheated me and other Airtel poor customers staying this location....
Complaint comments  Read comments Complaint category Internet Services

Airtel — about internet usage

 Pallav Mandve on Jun 9, 2019
Sir, I am thankfull to airtel for making such a good network. Sir, but i am facing a problem of internet. Sir, i have got the message that i have received 10g data free on my account. I have also checked on my airtel app. There it is showing that i have 11.5 gb data . But i don't know even my 1.5gb daily data ends i am unable to use 10gb data. Please sir help me....
Complaint comments  Read comments Complaint category Mobile Handsets

Airtel — call issue

 Deepansh Kushwaha on Jun 9, 2019
I had port my number from other service provider to airtel and eventually i get that everyone is calling me getting the number doesn't exist or busy tone all the time, because of this i am missing my important calls. I called the costumer care several times they are not responding to my query they are just closing the request as solved. They told me to wait n wait but because of this i am missing important calls...
Complaint comments  Read comments Complaint category Telecommunications

Airtel — no 4g network on 4g sim

 Dipu Mohapatra on Jun 8, 2019
I am not getting 4G network on my Airtel 4G SIM since more than last 20 days. I am regularly following it up with the Airtel customer care executives regarding the same but no action has been taken up by Airtel so far.

I found much difficulties while dealing with the customer care executives who do not have any idea how to resolve my issue. Instead different executives are giving different feedback. I am bit confused where is the problem.

After failure with the customer care executives, i also visited airtel store hoping that my issue would get resolved. The store officials...
Complaint comments  Read comments Complaint category Telecommunications

Airtel — ill-mannered staff and poor services

 Ashu S on Jun 8, 2019
Hello,
My name is Ashu Singhal and my Mobile number is [protected]. My nearest Airtel store is in
A12, A12A, A27, A26, North -Ex Mall Near Kadambri Cghs, Sector 9, Rohini, Delhi, 110085

My SIM got out of provision 3 days ago and I got it replaced from this Airtel store. But till now the SIM has not been activated. I have called them again and again but they kept on delaying by saying it'll be activated within few hours, next day. But when SIM didn't get Activate, I called them again and asked then they started yelling and saying don't call again, it'll start when it...
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — sim number 9006603642 deactivated and not working

 Bajrang88 on Jun 8, 2019
Respected sir,
With profound request I beg to state that my mobile number that is [protected] is not working.It has been deactivated from Airtel company.Kindly I request you to solve my problems.My contact number is [protected] and Gmail is [email protected]
Thanking you
Yours truly
BAJRANG BALI SHARMA...
Complaint comments  Read comments Complaint category Utility Services

Airtel — lost my old sim,buy a new sim but till now not active

 Gokul Maha on Jun 8, 2019
Dear Sir,
Kindly to be informed, My name Mr.Rajkumar my mobile number is [protected].I lost my sim on 1st June 2019 at Perukalathur, then I call customers centre block my sim & I miss my all Original ID & Address proof eg: Aadhar, Driving license lose. Again I buy new sim at same number right now not active, So many time I call showroom Pondicherry speak with Mr.Shankar-mobile number ([protected]) they not give proper answers .Kindly rectified this problem at earliest....
Complaint comments  Read comments Complaint category Banks

Airtel — transaction is failed but amount is deducted 2 times

 The Dark KnRounak Singh Parihar on Jun 8, 2019
My recharge of ₹48 through my airtel app is failed two time and the amount of ₹48 has been deducted from my account two times but transcation is failed both the times, so the total amount deducted from my account is ₹96, so pls refund my amount as soon as possible.
And I would also like to tell you that your my airtel app is the worst app i have seen ever it always shows that something went wrong due to technical issues.
And u all r fooling your customers....
Complaint comments  Read comments Complaint category Internet Services

Airtel — dth single issue

 Sanjit Swain on Jun 8, 2019
I am using airtel dth services but from last week i am faceing signal issuse . After puting a service request at airtel Dth customer care they were not solving my issuse only the work they do sending me the service Engineer name & contact number and the mobile number is always switchoff . I have raised complain three times in customer care but they doesn't helping me only they say wait the Engineer will come but no one is coming to my place.
complain .no[protected], 90060631, 90108521
Service Engineer Name - Sunil ku Sethi
Contact no. - [protected]...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Airtel — harassment w.r.to disconnection of account

 pmazag on Jun 8, 2019
It all started with me requesting airtel digital TV team to assist with reallocation of my set top box since I moved to a new place. Inspiteof numerous follow ups no one turned and engineers gave reasons like I can't come today, I am on leave, etc. This matter was not escalated by the airtel support team and this while nonsense went on till 4 days. Finally I requested for disconnection of my account because this was not the service I expect. For last four days again I'm struggling to get my account disconnected and terminated completely. Customer service says u will get a call from back end team....
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Airtel — internet connectivity no more

 PB BP on Jun 8, 2019
Date 08/06/2019
Hyderabad

Hello

This is Prashant and my number is [protected]. I have 5 - 6days back recharged the airtel sim with 1.5 GB data per day pack. However since last two days I am unable to get internet connectivity on my Redmi Note 4 android mobile. This is a very usual thing as this happened last month too. It is useless for me to recharge the airtel account from next time as even after prepaid payment, I dont get internet data and connectivity.
Please resolve the issue at the earliest.

Regards
Prashant...
Complaint comments  Read comments Complaint category Internet Services

Airtel — network issue in my region

 R0han Ranjan on Jun 8, 2019
There has been network issue in my region these past 20 days and whenever i'm complaining to customer care they say that it's temporary and after that they kind of fix it for 1 day and later that day the network issue again arises till I complain again and I don't think I'm paying ₹500 to keep complaining untill they get it right so please look into it as the customer service doesn't seem to care and there are people who needs internet for work...
Complaint comments  Read comments Complaint category Mobile Handsets

Airtel — airtel dth transfer

 Vachansinh Chauhan on Jun 8, 2019
Hi,

I own Airtel DTH connection, During setup, Technician has taken full payment of Dish Antenna, Cable, Setup box, HDMI cable. But as there was MDU configured on our Apartment. He suggested that he will configure only Setup box and HDMI cable. if I am planning to shift to some other place. he will give my Dish Antenna and required cable free of cost.

Now, today I am planning to shift to new place. Airtel Technician asking 600 Rs. for new Antenna, and cable which was not provided to me during setup.

I have discuss this issue multiple times with Airtel...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Airtel — unnecessary charges and surprise charges

 Ian S. Mozdzen on Jun 8, 2019
I requested in February to have my plan switched to 649 and accordingly have an add-on number cancelled. (as per the plan — 649 for one add-on). After months of follow up calls from me ... it finally was completed by the end of MAY. Accordingly, I am requesting a refund for charges above 649 for the MONTHS it took Airtel to complete this simple customer request.

Also — I purchased a 30-day international roaming pack — on the phone with an Airtel rep. I was not told that the pack automatically renews. I was shocked when I saw an additional 3999 added to my subsequent bill. I...
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — recharge unsuccessful

 jose felix on Jun 8, 2019
I tried to recharge the number 6 times but each time it showed recharge unsuccessful & payment got deducted. Even i called customer care but they were rude & not able to provide the resolution .Now its been 4 days im not able make any outgoing calls.I want to port the number to vodafone & its happening.Really pathetic services of Airtel.That's the reason they are way behind there competitors because of there poor customer service.

Mob-[protected]
Date of Recharge - 3rd June, 4th June, 5th June, 6th June, 7th June, 8th June.
Mode of recharge - Net banking, shop, Credit...
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — annoyed of airtel new dth connection

 Ponraj Alagesan on Jun 8, 2019
I have applied new Airtel DTH Connection on 6th June 2019 with SD box in poonamallee, chennai. The next day service person named Yasar ([protected]) installed HD box and said it will be activated within one hour. I asked him that I applied only for SD why are you installing HD box? He said that he was instructed to install that box only. I have chosen Cash on delivery so I payed the amount for SD Box only.

From that time I am struggling with Airtel DTH Dealer Office for activation, one fellow from Airtel dealer office ([protected]) told that, it is HD box so you have to recharge 300...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Airtel — my no. is showing in waiting without being busy with another no.

 Tista Nath on Jun 8, 2019
Dear airtel team,

I am suffering from a huge problem with my airtel no. [protected]. Because with out being busy with another no. Who ever use to call me they had been informed that my no. is buzy attending another call. And it is happening from last 3 4 days. Please solve it as soon as possible. Or else i will convert the network to vodafone.

Thank you...
Complaint comments  Read comments Complaint category Airlines

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