Airtel Customer Care
Bharti Airtel Ltd.
Customer satisfaction rating: 28%
Submit a Complaint
38115
COMPLAINTS

Airtel Customer Care

Bharti Airtel Ltd.

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Address
20, Sarakki Main Road, JP Nagar 1st Phase
Bangalore
Bangalore District
Karnataka
India - 560078

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
6126
down
2197

Phone:
Phone:
up
3117
down
1280
+91 11 4266 6500  [Head Office]
up
1327
down
701
+91 11 4666 6100  [Head Office]
up
762
down
525

Additional info
Customer satisfaction rating
28%
Complaints
38115
Pending
6387
Resolved
8835
Load
So far so good - The company responded to our notifications and is working on resolving complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am

Airtel Complaints & Reviews

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Airtel — harassment and cheating customers

 Praveen123_Jain on Apr 19, 2018
Dear sir,
I would also like to bring out that airtel customer care at prabhadevi airtel gallery is giving wrong information to extract exhorbitant amount without any base and cheated the customer, also causing mental and physical harassment and made us to run from one place to another. They have taken rs.490/- from me for 6 days for porting out my number. Please arrange to refund my amount and take stern action against the staff especially mr. Shashank - supervisor of airtel prabhadevi gallery for abusing a loyal customer of airtel.
Regards,
Praveen jain
[protected]...
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — unprofessional and rude behaviour of staff at prabhadevi branch gallery at mumbai

 Praveen123_Jain on Apr 19, 2018
Dear sir/madam,
I am a loyal customer of airtel for over 10 years. Yesterday when i visited the prabhadevi branch of airtel gallery at mumbai seeking information about changing my plan from postpaid to prepaid, the staff and one mr. Vivek abused me and my daughter in law and behaved rudely. They just refused to divulge information and told me to not to come here. Sir, i am a senior citizen and this behaviour is highly unacceptable. Please take appropriate action against the entire staff of prabhadevi branch of airtel gallery.
Hoping for a quick action.
Regards,
Praveen...
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — not able to receive calls

 chetana283 on Apr 19, 2018
Hi,

My mobile number is [protected]. I am able to make outgoing calls, but am not receiving incoming calls since today morning. When tried, i get a message as 'mobile switched off'. I tried restarting my phone multiple times, but i still get the same message when called my number from other mobiles.

Also, the network in this area is very poor. Our calls get disconnected in between due to poor signals and sometimes they don't even connect....
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — 399 recharge offer

 mgshaik on Apr 19, 2018
I received a sms for 399 recharge valid for 84 days. After recharge, it is 70 days only. When called the customer care, they asked me to login a complaint on www.airtel123.in. which when googled does not show any search results.
Customer care officers were not at all friendly on the call. I was on wait for almost 15 minutes in 28 minutes call. The officer was not at all transferring the call to his officer though available and was bluffing. At last he connected the call. I am not sure why such foul games by airtel. Why do you send sms and after recharge why deny that offer is not available...
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — receiving due massage after having ported my mob number from airtel to bsnl

 Jagdish Phulwani on Apr 19, 2018
I have got ported my mobile no. [protected] from airtel to bsnl.

Before accepting port request, i had paid all previous bills to airtel even additional payment till port request is accepted. The detail is as under-

Bill plan during airtel service - rs. 99/month

Bill generation date by airtel[protected]

Last bill paid rs. 150/- agaist bill amount rs. 131.71/- (Excess paid rs. 19.29/-) on[protected]. E receipt no. [protected]

Rs. 50/- was additional paid for using airtel service till acceptance of port request. E receipt no....
Complaint comments  Read comments Complaint category Other

Airtel — recharge description on website

 dattagaikwad97@gmail.com on Apr 19, 2018
Hi sir,

I have done recharge on my mobile no [protected] with 399 amount (Date : 19-april-2018 12.15 -12.20 pm). The details of this recharge are 1.4 gb per day for 84 days. This is mentioned on your website. By choosing this offer i have done the recharge but i got 1.4 gb for 70 days. (Confirmation through message). It is very ridiculous. Please take necessary action and please all mentioned offers on my mobile no i. E data for 84 days....
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — gamepind cut my balance

 Muhammad Shahabuddin on Apr 19, 2018
My airtel number [protected] have yesterday i got a text message on this sim.
Text message:
Gamepind was not renewed because of insufficient balance. Reply 1 to renew the pack now by taking advance talk time (Toll free). For best talk time offers dial *121*1#
Then i check my balance, my 15 rs. Also deduct. Please refund this money & deactivate gamepind....
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — call not connecting

 Anil penumutchu on Apr 19, 2018
I am using mumbai sim, currently i am in bangalore and getting the same message for the whole day. # all lines are currently busy. When i called airtel customer care they are asking me to change the handset.
Discussion happend in the below manner with airtel cc
1) when i raised issue they said it is a ringtone of the number that you are calling to.
2) they said this is happening because of the number you are trying to has diverted your call to another number.
3) they said we are facing network congestion, please try after some time (Trying from the past two days)
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — I have taken postpaid plan for 2gb 4g data per day but I am getting only 1gb data per day

 ranjikum on Apr 19, 2018
I recently bought Airtel 4G dongle with 399 plan were I was promised to get 2GB 4G data per day but insted of getting that I am getting 1 GB data per day.I complained to Airtel Customer care couple of time buy they still not resolving it.I am still getting 1 GB data per day instead of getting 2GB data.As per the plan which I got from Airtel 25GB per month plus 2GB per day....
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — airtel mobile bill and payment receipt

 94769432456 on Apr 19, 2018
I fail to understand why my monthly mobile bill is not being send to me on my registered e-mail address v. I. Z ss. Ali@sbi.co.in
The payment receipt should also be e-mailed to me as and when payment is being made by me.
I have registered my e-mail address also at airtel selfcare website.
The recent bill and receipt may be emailed immediately.

Syed shafaqat ali
Mob no. [protected]...
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — activation of masti pack without my consent

 asmita kadam on Apr 19, 2018
I haven't choosen masti pack, still my card was charged for activation of such pack overnight night. How can they do such a thing?
They might be doing it with many people out there. Please find the details about this as soon as possible. It's shameful that they are offering such poor services
Kindly look into the matter and if possible refund all my money back....
Complaint comments  Read comments Complaint category Mobile Handsets

Airtel — sim not working need urgent help

 Vikas Jindal7 on Apr 19, 2018
I am not able to access my number since 2days and after 2days, they are providing me procedure for troubleshoot which i have already done numerous of times instead of resolving it. Service is working from their end but it is showing no service at my end so is the problem resolved?? Secondly i have already been to airtel outlet in morning for sim replacement whereas this is not at all customer fault if sim stops working without any damage and i still paid rs.25 to get it done and its been 14hrs but still end up with no help except no service. I am facing loss financially due to all this. And i have...
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — 4g data card cancellation

 pandu.har on Apr 19, 2018
Worst network, which will give ads and say they are the best network in india

I have been the loyal customer for airtel for more than 5 years and in recent past, i am seeing everything is not, as they say, plan costs more and gives out little, as most of the time there will be no network and even i am trying to cancel my 4g lte connection number [protected], but none of the airtel customer care numbers is accepting the closure request, they are passing calls here and there but of no use.

Please help me in cancelling the connection...
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — airtel number deactivated

 panchananm on Apr 19, 2018
Hi,
I am outside of india, i have the sim card with me, it was working fine, but just after 90 days, it stopped working. It looks like the sim card has been deactivated. I want the sim reactivated.
Could you please activate the sim? Also please let me know how i can continue to keep same number for long time even if i dont use, i will use only to receive sms. If there is any monthly recharge is required, please suggest. My no. Is [protected] (Kolkata)...
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — bill not generated and loss with my company benefit

 Nirmala Didla on Apr 18, 2018
Hi team,

Mobile number : [protected]
Name : nirmala nicola raju didla
Subject : bill generation delayed and customer care resolution not satisfactory.

I have looked into my email and coudnt find my latest bill and called to customer care on 15-apr-2018. As per the customer care executive, they are facing some issue at bill generation department and it is delayed and given me 48 hrs of time.

Called them on 18-apr-2018 as my bill not yet received. The customer care executive still requesting 48hrs to generate the bill and resolve the issue....
Complaint comments  Read comments Complaint category Telecommunications

Airtel — no solution when recharge done twice by mistake on same number

 harikagundapaeni on Apr 18, 2018
I have recharged my mobile number ([protected]) twice with 509 plan (On april 13th and 16th) by mistake, when i spoke to customer support people they are saying that
They cant refund, they cant extend the plan on same number finally happily they keep my money without providing any solution
They are saying that extending plan can be done if it is 199 plan or 448 plan but not for 509.. What the hell is this

They did not even take any complaint when i asked to rise a complaint.. Need a solution for this.. This is not fair at all,, if some mistake is happens there could...
Complaint comments  Read comments Complaint category Telecommunications

Airtel — stopped calls

 Ayugraj on Apr 18, 2018
Airtel which claims to be one of the biggest networks are now not able to even give suitable answers to there customers the customer care executives don't even know how to talk like livilized beings they have stopped all my calls for 4 hrs and only one voice speaks out loud every time i make any call saying all lines are busy, it's not a reliable network at all as you don't know when your network will not help you at times of need ....
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — airtel automatic activation of airtel services

 Ajinkya Bhagat on Apr 18, 2018
Dear customer care,

I have been repeatedly charged for services activated in my sim for which I have no clue when and how it has got activated.

On 29th March 2018, I was charged with Rs 5 for SHORTFILMS service which I have not activated. And I have not checked this until this service is renewed on 12th April 2018 and I have charged with Rs 35

Again today ie 18th April 2018 a service is started called GAME ARENA and I have been charged with Rs 25

I had to stop all these services by sending a message STOP to 155223

This is...
Complaint comments  Read comments Complaint category Unauthorized charges

Airtel — refund not reflected

 Rohan Gonsalves on Apr 18, 2018
This is to inform you of the disappointing service airtel has provided, initially the carelessness of the sales guy who verified and confirmed that the broadband connection would be available, so i paid an amount of rs 500/- and submitted my documents, after reminding the guy for 3-4 days, he being the neglecting one ignored the matter, and then later stating that the connection won't be possible, i had my important office work pending depending on the same, later after finding out that the connection won't be done i was promised that the money would be reflected in my account in 9 days, it's been...
Complaint comments  Read comments Complaint category Broadband

Airtel — set up box charge

 Azad yashvant on Apr 18, 2018
Set-top box charges
Customer id: [protected]

My airtel dth set-top box stopped working suddenly. I raised a compliant with customer care. An engineer visited my house and checked, he informed set top box is faulty. He said this old model settop box not provided. And a new HD box set for you total cost 600rs for replacement. I am not sure why i have to pay when the services and devices are provided by airtel.

I paid rs 3000 for their box during initial connection. Why should i pay again when they provided such poor quality box. This is not acceptable and not happy...
Complaint comments  Read comments Complaint category Entertainment and Recreation

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