Airtel Complaints & Reviews

I am not able to use internet from 6 July and it's already 4 days since I didn't get any response from them. My request id is [protected]. I try to contact their customer care service they said problem will be solved by end of day but still noone contact me regarding nor anyone visiting my places.

Airtel would never be my choice again for the way their services are. I have 499 INR/month of 6 month of Airtel broadband plan. Which I have paid for in advance. Yet it's never been a satisfactory resolution by Airtel and their team. Previously they changed wiring about 3-4 times on our residence premises. Yesterday, the engineer stated that the internet would return in one hour. After an hour since it didn't come, I tried calling him. No response. I tried reaching out to them this morning. No response. My cousin went to the Airtel store and the department head talked with him assuring him that the issue would be resolved by today 6 PM. Yet, no one has come. When called by a different number the Engineer started making excuses claiming because of the landline this may happen and whatnot. I am sick and tired of their slacking work, their wiring is always so pathetic a mere rain breaks it down. It's so frustrating to the point that they do not seem to even care. They are happy to advertise that they are the best in broadband and yet they do this to their customers.

Hi Team/Concerned person,

This is a complaint regarding Airtel broadband customer service. Below is an explanation of my experience with them over the course of 4-5 days.

I have shifted to a new location on 1st July. It has been more than a week now that i have raised a relocation request through Airtel customer care and below is my experience.

1st call: Explained to customer care about my relocation to a new apartment within the same society. They took up the details of old and new address and generated a relocation request. they also told me that relocation would be done within 1 day.

2nd call(next day): Got call from technical team who explained that customer care had raised the request under wrong category. They had raised the request as a request for Internal Relocation(Shifting within the same house). They had to close the request informed me that i would have to call the customer care again and raise a new request.

3rd call: Called Customer care again and explained the above issue to them and told them that i need the connection to be relocated as soon as possible. They said that there is already a relocation request open in my name. I explained the issue again to them and they said they will escalate the issue.

4th call: Got call from Technical team saying they had again reopened the incorrect ticket which was raised for internal relocation(shifting connection within premise)

5th call: called customer care and explained the entire issue again from top to bottom.
Customer care agent transferred the call to his supervisor and the supervisor promised that i would get a new connection within 11am the next day.

6th call: I waited till 11 am the next day and told customer care that i do not have a ready active connection as no agent came to my house to do the relocation. Rather, i did not even receive an sms at least with the name and contact of the agent. i was told to wait for 4 hours for the messege.

7th call: I called airtel customer care again at 4, and told them that it has been more than 4 hours and i have not received any details. I was told that there was some backend communication issue. I was transferred to a supervisor again, who promised me that i would have an active connection by the next day by 12 noon the next day.

8th call: i called again at 10 am the next day(today- 9th July 2022) to check where my update was and that i did not get any details of agent coming to my house. I was told that i would get the details ready and a call from the technical agent within the next 4 hours.

9th call: i called customer care again at 2, and told them that 4 hours had passed and i did not get any call from Airtel and i did not get details of agent as well. I was told that within today EOD my connection will get relocated.

It is frustrating as a customer to repeatedly have to explain the same issue again and again to customer care and have the same issues. within this time i have been repeatedly told that the customer care agent is 'escalating' my issue or they will 'highlight it to the concerned team. I have been repeatedly promised a resolution each time i have called. but none of it was productive. I feel i am being led around in circles by airtel customer care. And at the same time, i am being billed for the week i did not use my connection at all.

I hope this complaint will serve as a stern reminder that customers are not at the mercy of customer care service and that Consumer forum complaints are a genuine place where they can complain against such repeated misbehaviour and lies.

Thank you,
Avishek,

Mob; [protected]
Airtel Order ID: [protected]
Airtel Service request: 21-[protected]

Dear sir mere lapu sim ki simswap option remove kr deya geya h jabi mere mnp 40/50 hote hai par month

I recharged My airtel No. on24th may through airtel thanks app . my money got debited from my Bank Account and in airtel thanks app they showing recharge initiated. I waited for some time and then some hours passed, then some days and now its 9th july that the recharge is still initiated and they are not helping me out in this matter i managed ton complaint many times but they didnt provide me solution. every time i register a complaint they closed it without informing me about it and when i asked them about it they register another complaint regarding this. now its been month and i need my money back. please help me in this problem.

I have raised request to close my airtel xtream fibre account on 11th march, they told me to wait for 45 days to processed and within 45 days my money will re refunded I have waited till 6th May and send them email. They again filed the closing request as per 7th may and told me that earlier it was some technical error, again they told me to wait for 45 days. I have waited till 22nd june and one 22nd june they promised me to refund the amount within 7 to 10 working days. Today is 8th July, I sent them email, called them but no reply. Their customer helpline told me that we can't do anything. So In total its been 5 months that I am chasing them for my deserving amount of money. Its been mentally stressful.
I have all the proofs such as the first request screenshot from their app, emails conversation, phone recording with their customer's executives.

Complaint about: airtel mobile bill (349 rs family plan)
Airtel has charged isd calls in my mobile bill. No isd calls were made from my numbers but they had very well presented the charges with fraudulent call details. They have given details of the isd calls in itemized bill, but those all are fake as no such calls were made from my numbers. I have been extra charged for 1 isd call (336 rs). I never do any isd calls from my number.

I called there customer care today 8 july and the representative assured Billing on your Airtel Number ****835348. Service Request No.[protected], dated 08/07/2022. Rest assured, we will work on the same and get back to you with an update by 11/7/2022.

But this is a very bad experience being a AIRTEL CUSTOMER FROM 15 years

I am facing issue while making payment for my Airtel broadband but their app is showing error while I am trying to make the payment. I have called them multiple times and sent numerous emails but not getting any response from them.

On one hand, I am getting reminder from them that If I don’t make the payment, they will disconnect the connection and I will lose the benefits as well and on the other hand they are not providing any resolution.

Thanks,
Hemant Pant
[protected]

Dear Team,

I have been raising this concern from past two weeks that I am NOT receiving SMS on my number.
I’m able to send SMS, call/receive.

I had postpaid service earlier and ported it to prepaid some 5-6 weeks ago.
First two weeks after porting, it worked fine, then the issue with incoming SMS started.

I even changed my mobile device, changed my SIM, talked to customer support, but still no help.
Simply passed the ball to other court, saying issue with the sender!

I request you to kindly assist with this issue on priority. You know how important is today’s world to receive SMS as everything is now connected to phone number.

Regards
Ankit

1.As indicated by Airtel while making payment on 18 May 2022 through NEFT to pay Rs. 1000/- when my recharge amount was 589/- which I paid and which was also acknowledged by Airtel and showed a credit balance of Rs. 411/- against my account. Subsequently on 30 May 2022 my fibernet wifi connection was disconnected saying that since I had not paid the recharge amount it has been disconnected. Since I had already paid and which was duly acknowledged by Airtel I found it very strange that the service was disconnected. I felt insulted and immediately requested Airtel that I am not interested with their service and advised to permanently disconnect and refund my amount after adjusting the unused portion of the rent along with my credit balance of Rs. 411/- lying with them for which the company has neither informed me about the settlement nor at which stage the case is pending.
2.I have taken a DTH TV cable connection and was paying an amount of Rs.518/- per month towards the recharge regularly. However, since I had to go out of station for almost a month and the house would be empty I had not got my cable recharged. I returned to Hyderabad on 30 June and as per the advise of Airtel I had paid an amount of Rs.518/- + Rs. 15/- (for the period from 01 July to 31 July 2022)as service charges. However, there were no programmes from 9.00 PM on 05 July 2022. I had contacted the concerned staff and I was told that I have to pay the charges towards replacement and service charges. I would like to mention here that the dish and cable connection was done by Airtel staff and I have not even seen where it has been installed since I reside in a 25 floor building apartment. I had refused to pay any mounts towards replacement and labour charges because as per my understanding it is the duty of the service provider to oversee that the fittings and installation are safe and working. In view of the foregoing and as indicated at para 1 I felt that the service provider were looting the innocent customers, hence I decided and advised the Airtel to to disconnect my cable connection and charge me the propionate amount for 5 days (from 01 July to 05 July 2022) and pay me the difference.
I request to submit that I am 69 years old and retired Government official and it is very difficult for me to keep calling the Airtel for the very frequent problems I am facing. I sincerely solicit your kind intervention as I found that the management does not seem to be bothered about the service being provided by a bunch of people who are not concerned and incompetent in discharging their duties.
Thanking you in anticipation
(T RAJESHWAR RAO)
Flat No. 2201
Saket Sriyam
Saket Towers
Saket, Kapra
Hyderabad- 500062

Airtel Postpaid Number: [protected] (Cleared all outstanding dues)
Account Balance Amount: Rs. Minus -800.00 (Made Advance Payment)
Airtel Monthly Plan: Rs.499 + GST (Upcoming Billing Generation Date - 18/Jul/2022)

Initiated MNP from AIRTEL to Some Other Operator on 04-July-2022 itself.

May I know why clearance was not given from AIRTEL side yet as there is no pending outstanding amount and made advance payment also in postpaid number [protected] to get clearance and for smooth transition?

Reminder mail has been sent twice to [protected]@in.airtel.com, [protected]@airtel.com, appellate.[protected]@in.airtel.com, appellate.[protected]@in.airtel.com, content.[protected]@airtel.com from nm.[protected]@yahoo.com on 07-July-2022 but there is no use

Airtel Account Registered Mobile Number: [protected]

Thanks,
Balaji Mohan
[protected]

Airtel Postpaid Number: 9952****41 (Cleared all outstanding dues)
Account Balance Amount: Rs. Minus -800.00 (Made Advance Payment)
Airtel Monthly Plan: Rs.499 + GST (Upcoming Billing Generation Date - 18/Jul/2022)

Initiated MNP from AIRTEL to Some Other Operator on 04-July-2022 itself.

May I know why clearance was not given from AIRTEL side yet as there is no pending outstanding amount and made advance payment also in postpaid number 9952****41 to get clearance and for smooth transition?

Reminder mail has been sent twice to [protected]@in.airtel.com, [protected]@airtel.com, appellate.[protected]@in.airtel.com, appellate.[protected]@in.airtel.com, content.[protected]@airtel.com from nm.[protected]@yahoo.com on 07-July-2022 but there is no use

Airtel Account Registered Mobile Number: [protected]

Thanks,
Balaji Mohan
[protected]

Is there any update or resolution time available for my registered complaint via Reference number[protected]? I have been waiting for a minor issue from Airtel for nearly five days. I would request you, people, to go through the customer complaints issues before asking for payment or sending a notice. I have sent many emails to Airtel to resolve the payment issues. But till today there is no single mail from Airtel. Please go through the trail mails and attachments also.

I would request to Airtel respond to customers and give some value to customers.

I made recharge on a wrong number and the company is denying to cancel it or to refund my money . they are even denying to transfer it to the ZZcorrect number.

We have taken a new broadband connection on 4th july 2022. when we we requested for a new connection at that time service person told us is with in 1day they will give connection based on that we paid the amount after that we got connection appointment msg on 4th date only. at that time they came for connection and they said it is non service area so that need to wait for more days to 1st fix their connection this thing they dont informed us when we are taking connection. and today is 6th supposed to given 2nd appoint date to fix the connection. there is no calls from those people we are only calling for those people to take updates. Already its bean 3days late i am facing issue for my work.. and we have requested to no connection and need refund. right now again airtel is saying need to for 24hrs i am asking questions here
1. how many 24hrs need to wait for connection.
2. if your not having service means why your giving trouble to customers. and their works.
3. they didn't provide any kind o[censored]pdates we only need call and beg for updates.

How can i trust these people to continue connection with these people we don't need any kind of connection worest service we never expected and we are doing work from home why giving wrong promises and giving risks to our jobs.

Here providing details:
xtream fiber num: [protected]
[protected]@gmail.com

Hi sir, In my area Airtel network is very poor. One or two signal point only coming. Not only me aroung 30 to 40 house same problem. We raised so many complains, but no response.

We hope you will try to solve our problems...We so much suffered on while online classes, zoom meeting's.

So kindly help to provide additional tower or booster or increase frequency...

regards,
Mohandass
[protected].

My data consume very fast 1.50 gb in 5 minutes

my number [protected]

Transaction id[protected]
Timing 5/7/2022
Mobile no:[protected]
.
.
.
.
Please help me

Hello

Kindly note my phone number [protected] using Airtel service is being intercepted by unknown people.

1) Calls are being cut off
2) Calls being diverted to faulty voice recordings
3) Calls being diverted to some call center trying to get personal information and representative the intended source person or service by impersonating
4) Unable to make any calls especially urgent calls personal to me
5) In case of real emergency I would not be able to make any calls for help if this continues
6) The intentional network jamming and misrepresentation is a real threat and a violation as a citizen or a human being by unknown non identifiable people continuously pretending
Kindly help in this violation of human rights as an adult and a single woman from these stalkers

A call to the courier blue dart was repeatedly cut off and when got through it went to a woman asking for details of courier but unable to check the customer request sent by email trying to make me call the bank for change of address without providing valid information from blue dart of the regional officer email I’d for the excuse of not changing the courier address.
Calls given in the website is cut off stating invalid phone number or network congestion etc.

I recently bought an iPhone and my FaceTime and iMessage services are not activating with my phone number, yet it’s working fine with my Apple ID.

I tried calling apple support to look into it, but all the settings were fine with the phone, so it’s definitely a technical snag at the carriers end.

They said that an amount should’ve been deducted from my account to activate the service, but no amount has been deducted from my account yet.