Airtel Complaints & Reviews

I am facing issue while making payment for my Airtel broadband but their app is showing error while I am trying to make the payment. I have called them multiple times and sent numerous emails but not getting any response from them.

On one hand, I am getting reminder from them that If I don’t make the payment, they will disconnect the connection and I will lose the benefits as well and on the other hand they are not providing any resolution.

Thanks,
Hemant Pant
[protected]

Dear Team,

I have been raising this concern from past two weeks that I am NOT receiving SMS on my number.
I’m able to send SMS, call/receive.

I had postpaid service earlier and ported it to prepaid some 5-6 weeks ago.
First two weeks after porting, it worked fine, then the issue with incoming SMS started.

I even changed my mobile device, changed my SIM, talked to customer support, but still no help.
Simply passed the ball to other court, saying issue with the sender!

I request you to kindly assist with this issue on priority. You know how important is today’s world to receive SMS as everything is now connected to phone number.

Regards
Ankit

1.As indicated by Airtel while making payment on 18 May 2022 through NEFT to pay Rs. 1000/- when my recharge amount was 589/- which I paid and which was also acknowledged by Airtel and showed a credit balance of Rs. 411/- against my account. Subsequently on 30 May 2022 my fibernet wifi connection was disconnected saying that since I had not paid the recharge amount it has been disconnected. Since I had already paid and which was duly acknowledged by Airtel I found it very strange that the service was disconnected. I felt insulted and immediately requested Airtel that I am not interested with their service and advised to permanently disconnect and refund my amount after adjusting the unused portion of the rent along with my credit balance of Rs. 411/- lying with them for which the company has neither informed me about the settlement nor at which stage the case is pending.
2.I have taken a DTH TV cable connection and was paying an amount of Rs.518/- per month towards the recharge regularly. However, since I had to go out of station for almost a month and the house would be empty I had not got my cable recharged. I returned to Hyderabad on 30 June and as per the advise of Airtel I had paid an amount of Rs.518/- + Rs. 15/- (for the period from 01 July to 31 July 2022)as service charges. However, there were no programmes from 9.00 PM on 05 July 2022. I had contacted the concerned staff and I was told that I have to pay the charges towards replacement and service charges. I would like to mention here that the dish and cable connection was done by Airtel staff and I have not even seen where it has been installed since I reside in a 25 floor building apartment. I had refused to pay any mounts towards replacement and labour charges because as per my understanding it is the duty of the service provider to oversee that the fittings and installation are safe and working. In view of the foregoing and as indicated at para 1 I felt that the service provider were looting the innocent customers, hence I decided and advised the Airtel to to disconnect my cable connection and charge me the propionate amount for 5 days (from 01 July to 05 July 2022) and pay me the difference.
I request to submit that I am 69 years old and retired Government official and it is very difficult for me to keep calling the Airtel for the very frequent problems I am facing. I sincerely solicit your kind intervention as I found that the management does not seem to be bothered about the service being provided by a bunch of people who are not concerned and incompetent in discharging their duties.
Thanking you in anticipation
(T RAJESHWAR RAO)
Flat No. 2201
Saket Sriyam
Saket Towers
Saket, Kapra
Hyderabad- 500062

Airtel Postpaid Number: [protected] (Cleared all outstanding dues)
Account Balance Amount: Rs. Minus -800.00 (Made Advance Payment)
Airtel Monthly Plan: Rs.499 + GST (Upcoming Billing Generation Date - 18/Jul/2022)

Initiated MNP from AIRTEL to Some Other Operator on 04-July-2022 itself.

May I know why clearance was not given from AIRTEL side yet as there is no pending outstanding amount and made advance payment also in postpaid number [protected] to get clearance and for smooth transition?

Reminder mail has been sent twice to [protected]@in.airtel.com, [protected]@airtel.com, appellate.[protected]@in.airtel.com, appellate.[protected]@in.airtel.com, content.[protected]@airtel.com from nm.[protected]@yahoo.com on 07-July-2022 but there is no use

Airtel Account Registered Mobile Number: [protected]

Thanks,
Balaji Mohan
[protected]

Airtel Postpaid Number: 9952****41 (Cleared all outstanding dues)
Account Balance Amount: Rs. Minus -800.00 (Made Advance Payment)
Airtel Monthly Plan: Rs.499 + GST (Upcoming Billing Generation Date - 18/Jul/2022)

Initiated MNP from AIRTEL to Some Other Operator on 04-July-2022 itself.

May I know why clearance was not given from AIRTEL side yet as there is no pending outstanding amount and made advance payment also in postpaid number 9952****41 to get clearance and for smooth transition?

Reminder mail has been sent twice to [protected]@in.airtel.com, [protected]@airtel.com, appellate.[protected]@in.airtel.com, appellate.[protected]@in.airtel.com, content.[protected]@airtel.com from nm.[protected]@yahoo.com on 07-July-2022 but there is no use

Airtel Account Registered Mobile Number: [protected]

Thanks,
Balaji Mohan
[protected]

Is there any update or resolution time available for my registered complaint via Reference number[protected]? I have been waiting for a minor issue from Airtel for nearly five days. I would request you, people, to go through the customer complaints issues before asking for payment or sending a notice. I have sent many emails to Airtel to resolve the payment issues. But till today there is no single mail from Airtel. Please go through the trail mails and attachments also.

I would request to Airtel respond to customers and give some value to customers.

I made recharge on a wrong number and the company is denying to cancel it or to refund my money . they are even denying to transfer it to the ZZcorrect number.

We have taken a new broadband connection on 4th july 2022. when we we requested for a new connection at that time service person told us is with in 1day they will give connection based on that we paid the amount after that we got connection appointment msg on 4th date only. at that time they came for connection and they said it is non service area so that need to wait for more days to 1st fix their connection this thing they dont informed us when we are taking connection. and today is 6th supposed to given 2nd appoint date to fix the connection. there is no calls from those people we are only calling for those people to take updates. Already its bean 3days late i am facing issue for my work.. and we have requested to no connection and need refund. right now again airtel is saying need to for 24hrs i am asking questions here
1. how many 24hrs need to wait for connection.
2. if your not having service means why your giving trouble to customers. and their works.
3. they didn't provide any kind o[censored]pdates we only need call and beg for updates.

How can i trust these people to continue connection with these people we don't need any kind of connection worest service we never expected and we are doing work from home why giving wrong promises and giving risks to our jobs.

Here providing details:
xtream fiber num: [protected]
[protected]@gmail.com

Hi sir, In my area Airtel network is very poor. One or two signal point only coming. Not only me aroung 30 to 40 house same problem. We raised so many complains, but no response.

We hope you will try to solve our problems...We so much suffered on while online classes, zoom meeting's.

So kindly help to provide additional tower or booster or increase frequency...

regards,
Mohandass
[protected].

My data consume very fast 1.50 gb in 5 minutes

my number [protected]

Transaction id[protected]
Timing 5/7/2022
Mobile no:[protected]
.
.
.
.
Please help me

Hello

Kindly note my phone number [protected] using Airtel service is being intercepted by unknown people.

1) Calls are being cut off
2) Calls being diverted to faulty voice recordings
3) Calls being diverted to some call center trying to get personal information and representative the intended source person or service by impersonating
4) Unable to make any calls especially urgent calls personal to me
5) In case of real emergency I would not be able to make any calls for help if this continues
6) The intentional network jamming and misrepresentation is a real threat and a violation as a citizen or a human being by unknown non identifiable people continuously pretending
Kindly help in this violation of human rights as an adult and a single woman from these stalkers

A call to the courier blue dart was repeatedly cut off and when got through it went to a woman asking for details of courier but unable to check the customer request sent by email trying to make me call the bank for change of address without providing valid information from blue dart of the regional officer email I’d for the excuse of not changing the courier address.
Calls given in the website is cut off stating invalid phone number or network congestion etc.

I recently bought an iPhone and my FaceTime and iMessage services are not activating with my phone number, yet it’s working fine with my Apple ID.

I tried calling apple support to look into it, but all the settings were fine with the phone, so it’s definitely a technical snag at the carriers end.

They said that an amount should’ve been deducted from my account to activate the service, but no amount has been deducted from my account yet.

I am in Australia having Airtel Prepaid Mobile Number [protected]. My network is showing Optus AU/Airtel & on roaming. I am able to connect Australian mobile numbers but I am unable to call any number in India.
Kindly restore call facility to India.

Regards
Manjit Kaur
Email- [protected]@yahoo.com

Last year only i was bar of network and call and was asked to submit verification so i did it. Even my existing validity was not valid anymore and I need to recharge it again.And just yesterday i was bar for call again an when I ask the customer support they told me I need to submit my verification again.And when I ask Do I need to this every year? They can give me no answer and keep repeating that i need to submit document in the nearest airtel store. Don't know whether I will need to keep on submitting documents every once in a while.

I have made following payment with Google pay
Without going to application
I have selected earlier payment in Google pay and made payment of rs 260
My customer ID is [protected]
UPI proof of payment is attached herewith indicating transaction ID
Kindly credit the amount to my account as recharge amount
Ihave complained several times but no resolution
[protected]
harsh joshi

There has been a recharge done to wrong number with the details as follows:
Paytm Number from which recharge was done: [protected]
Order ID: [protected]
Date of recharge: 01 July 2022
Time of recharge: 8:05 p.m.
Recharge Amount: ₹2, 999/-
Wrong phone number: [protected]

I have contacted the Airtel customer care through mail and mobile, but I have not received help of any kind. The wrong phone number user is not capable to pay us the amount of ₹2, 999/- but he is ready to cooperate to get the recharge undone and so that I get my money back. Please help me as it is a very generous amount. I expect such a big company must have its way to do the reversal and help me.

It has been over 6 months we have been facing issues and airtel has failed to provide any resolution or solve our problems. The customer service ivr seems to fool you around to nit have to connect to a person on call. Without wifi being connected it just shows no network even where other network show full reception. This seems like a fraud technique used by airtel to promote use o[censored]pcoming 5g whereas 4G has downgraded to even worse than 3G.

Dear Sir,
My name is Bakul Hussain, on 18th May 2022, I moved to Jeddah,
Here my Airtel Prepaid SIM card bearing number +[protected] is
not working, not here, when I contacted customer care, no satisfied answer
I got. please help me to solve this issue, this number is very important for me, many of my works are pending as this number is not working. please hep me

I recharged my prepaid mobile from the airtel thanks app through phonepe upi. I received a message stating my request has been processed and I'll recieve the confirmation within 4 hrs. It's been 4 days and the money also got deducted from my bank account.
I tried to contact airtel support but they were not of any help. I would like to request you to do the needful as early as possible & oblige.

Thanking you,
Yours sincerely,
Riya Chanana

email id: [protected]@gmail.com
M/no. : [protected]
Order id:[protected]
Transaction id: T2207020023278044625670
UTR:[protected]