Hi I was using Airtel initially currently I have moved to Vodafone network. However I want to submit few bills for which I need password. Currently I don't have the password for the same. I have raised one complaint already but still not got any update.
Is this because I have moved to other network because of which I am not getting prompt revert. This is already two days passed after raising the complaint
I want the password of the e Bill to be mailed to my below email id
sadanand.[protected]@gmail.com
Airtel customer support has been notified about the posted complaint.
Verified Support
May 11, 2017
Airtel Customer Care's response Dear Sadanand,
This is with reference to your post, dated 11 May 2017 .
We would like to acknowledge that we are working to address your concern as soon as possible.
We will connect with you to get additional details, if required, to resolve the concern effectively.
You can also get in touch with us at [protected]@in.airtel.com
Regards,
KarishmaChauhan
airtel presence (airtel Customer, service team)
bhartiairtel ltd
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Verified Support
May 14, 2017
Airtel Customer Care's response Dear Sadanand,
This is with reference to your post, dated 11 May 2017 .
We tried calling you multiple times to get additional details to enable us to address your concern. However, there was no response.
We will appreciate if you could share your alternate contact details and convenient time to call for resolving your concern effectively.
Regards,
Anil S.
airtel presence (airtel Customer, service team)
bharti airtel ltd
Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services
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May 16, 2017
Updated by sadanand.banjan After discussing with two of your officials still my issue is not resolved. I had specifically requested for itemised billing details however I have got the summary bills. This has taken you the entire week and on top of that the issue is not addressed properly. This is not going to serve any purpose for me.
Surprisingly after I posted this issue, I have failed to get any update on your side. I would say I am not going to follow up further since it is taking lot of my precious time plus the response time is not at all acceptable for the companies of your size.
I would conclude that the team is nkt able to solve my issue and i would not recommend airltel to any of my friend or relatives
Regards
Verified Support
May 18, 2017
Airtel Customer Care's response Dear Sadanand,
This is with reference to your post dated 11 May 2017.
We were waiting to receive your contact details to enable us to address your concern.
Since we have not heard back from you, we trust your issue has been resolved.
If you require further information / assistance, please write to us at [protected]@in.airtel.com
Regards,
Rakesh Kumar
airtel presence (airtel Customer, service team)
bhartiairtel ltd
Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services
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-Balaji.T.