Airtel Complaints & Reviews

4g inter net is veryslow, some times inter net stop and some times I not seen 4g tower, and sometime 3g tower, sir we us Airtel last 5years I have no any problem but we use 4g we troubled

I had recharged my airtel number [protected] with rs 399 on 18th april. This plan was offered by airtel in my number. I have the message of offers in my number. Screenshot of the message with date is given below. It offered unlimited call and 70gb data for 70 days (1gb data per day). At the time of recharge my net ballance was about 6 gb. On 25th april i saw i could not access net. So i contacted operator he told offer was for 4g sim with 4g handset. My mobile handset is 4g but sim is 3g. So i rushed to recharge shop and he changed my sim to 4g with a strugle for about 3hour. Next day i contacted operator through the shop owner. But operator told i will get unlimited call and total 2gb data. Now i do not get any option to contact operator through 198 or [protected] or 121 from 27th april. It is strange. I think i am cheated by airtel. They must have database of 3g or 4g sim, so why they offer me that plan?

I have opted for airtel postpaid network, which was the biggest mistake I could make. I have been facing network problem ever since Feb 2016.I have made a total bill payment of approx 40000 post that, but I face network issues all the time. I have made complaints starting from 18th June 2016 to 11th Feb 2016 (8 complaints). Every time I was assured that it would be resolved in 48 hours and now when I writ to the team they say resolving network issue requires clearances and time.

Earlier they said 48 hours and now they say it takes time. Since June 2016 they it is under process as per them. Presently my bill approximates to 6681, all they want is their money back. I requested them to waive it off as they were unable to provide me quality service, but in all their reply mails they keep on sending the mode of payment for their bill. All they care for is their money, I don't understand what is the use of a network if you cannot hear the other person's voice and on top of it you are charged exorbitantly.All they want is their bill to be paid and do not care about the business loss faced by us. I told them to compensate for the same to which they have no response.

Customers are being cheated and robbed at by such people. Kindly help.

I have moved to a different location and want to re-install my airtel dish on the new location. I have called airtel about 20 times and got no resolution till date. I have filed many complaints on the customer care latest ticket is 60741238. Customer id: [protected]. Only need a technician at my place to install ASAP and need refund of my calls + digital tv fees for 6 days

I am change my plan last month plan 799 cug.

This month i got bill - airtel bill no.[protected] dated 24/04/2017.

Urprise in my bill airtel add incoming voice charge about 188 rs.

In my plan all incoming & outgoing call are free but airtel add 188 rs. Extra in my bill.

I call customer care and discussed about this with
Airtel relationship person id [protected] she told me by mistake we add this amount.

My airtel complaint no. 75974778.

Please action on airtel.

Just moved to back to India after 19 years of living abroad and the only bad part of it has been dealing with the incompetence of Airtel. This is the worst customer service I have ever had to face in my life.

I registered my account with Airtel on 30th april and after expressing my urgent need to set up the wifi fast, I was told once I make the online payment and submit the necessary documents, they will send someone to my home within 24 hours. I was pleasantly surprised so I made the payment. Since then, it's been more than 3 days. I have yet to receive a connection or even a call from a technician to set up an appointment. After the first 24 hours has passed, I made a call to customer care and was told that the connection would be done within 72 hours of account registration. That deadline has passed too. Every time I get in touch with a customer care rep, I'm told that somebody will 'definitely call within 24 hours'. I have tried reaching out to Airtel other ways such as twitter and email and each time no one has offered any resolution. Standard response I get is 'Please provide your contact number so we can discuss this further.' Once I give my number, they take hours to call me back. When they do call me, they say wait another 24/48 hours. It's infuriating. I'm so sick and tired of hearing that same line over and over again.

The most recent call to airtel customer care that I made was one hour ago and I was told that the order was put through only yesterday so according to their policy, the connection will be set up in another FOUR WORKING DAYS. Are you kidding? Where did that come from? I had double checked with several other customer care reps that the policy is to set up the connection within 72 hours of REGISTRATION. Suddenly there is an order date too? and another FOUR days? Does airtel enjoy pushing their customers around?

When I ask for a refund, they tell me there is no refund policy. Now my money is stuck with them (I had to pay 3 months advance payment too) so they don't have any motivation to help their customers. I hope Airtel goes obsolete soon. Waste of time and money.

Please don't waste your time signing up with Airtel. Your money will be put to better use elsewhere.

To airtel: don't bother initiating contact with me unless you can connect me with a technician immediately.

Hi I am ravi am unable to send SMS from airtel number [protected] from past 4 months .
I have complained several times, but whenever i complaint they replied me that ur problem will be resolve in 24 hours
pls do the needful asap,

Airtel landline no: [protected]. The cancellation request was submitted in the month of november but the billing was not frozen adn the bill was generated for two consecutive months. Upon enquiry found that it was erroneous and we owed only a fraction of the amoutn which was paid as well. And even though there have been multiple promises that this will be looked into every week we still get a call asking us to pay the balance and when enquired, again we are told that we are not to pay and its companies' mistake. Issue unresolved for months now.

My data balance in the prepaid airtel number which I use in my mobile all of a sudden showed the balance as 0, shockingly as I had unused balance of 1.8GB and my recharge date was on[protected]. How can you deduct the unused balance? I need this issue to be addressed and suitable explanation with the balance to be reversed to my account. This has happened to me the 2nd time in the past 6 months which is why I now come to realize that Airtel Service provider is none better than the rest which they otherwise claim to be.

I can't access the code of *121# to know my mobile number scheme
please do need full & give me proper & favorable reply.

I'm flagging off a serious concern here by a sales employee of Airtel. I've followed up with Jayesh to give me an acknowledgement/ receipt of the Airtel hotspot which I purchased in first week of April. I've followed up multiple times but till date not a single response from the gentleman on receipt or even bothering to send a response or attend to my calls. Shame on Airtel for encouraging such unethical practices. His cell phone number is +[protected]

Since there was no response from the salesman Jayesh, I took to social media to reach out to the company and get my concern addressed. I posted it on Airtel's facebook page but again the company did not take any action. i've pasted the snapshots of all the proofs of communication below.

kindly let me know how i should get the receipt and falg it to the right authorities on Airtel's cheating practices.

I have been using Airtel for more than 10 years... It's proving me to be as wrong decision to choose Airtel coz for any technical problem you can't reach their customer care ... Always on IVR which is disgusting to hear that automated voice... Airtel is becoming a flop show... I will never recommend Airtel to anyone... Such an awful service...

I was contacted from airtel support regarding infinity plan saying i would get 16gb data, unlimited call, and 100 sms per day for 499/- till now i have only received 3gb data. On enquiring from customer care first they said wait for 96 hours more now they are saying u wont get 13 gb, as plan is updated u will get 10 gb and for that too contact the guy who collected your documents, .. seriously what kind of service is this?????
I want to know why this cheating is going on ???
Just to attract customers???
U guys have lost some of your market to JIO, and u are treating the remaining ones like this????
Atleast stick to your words that you promise...
Thnk you
Shailesh

After porting to bsnl to airtel tamilnadu I am not able to even get OTP to login my airtel.
I am not avle to send messages also.Please help me resolve the problem

Airtel representatives contacted me on the 24th of April and told me that with the Postpaid plan of 499, I'll be getting 3GB of 4G data and in addition to that, if I download and install the my Airtel app, I'll be getting another 10GB of data free every month.

The same was confirmed to me by the backend team who contacted me when I sent in the request to port from Vodafone to Airtel.

Now, on the 1st of May, the porting was completed and when I check, I see only 3GB of data. When I contacted the customer care regarding this issue, they are telling me that the free data offer expired on the 10th of April.

They do not have an answer as to why their own representative offered the plan to me even after the plan had expired. They are not ready to provide a solution as well. This is the worst customer service in the world in my Johnson's

I would suggest everyone to stay away from this network and their horrible, seriously horrible customer service.

I recharged to wrong no bymistake I lost my money plz get back my money

I have recharged with 399 Rs plan(1GB/day and unlimited calls for 70 days) on 20th April but it is not reflecting correctly on my account.
It is showing data expiring on 17th May which is just 28 days while it should be 70 days.
Kindly fix it ASAP.

Sir,

I am saptarsha saha, i want the call list of my two airtel number

[protected], [protected]

I need it very urgently to find out some important numbers that i dialed... Please help me to get those numbers please... I will be really helpfull to you..

For the month of september, 2016 to december, 2016

Please mail me in rupak. [protected]@gmail.com

Dear Sir,

I have opted for the airtel recharge scheme of Rs.349/- (on my airtel mobile number [protected]) today (TransID [protected]).

I therefore would like to discontinue my postpaid connection number [protected] with immediate effect.

Kindly arrange to cancel the above postpaid connection and inform me any balance to be paid to facilitate me to clear the dues.

With kind regards,

Yours sincerely

Prabhakara Rao Vrudhula

My mobile number is [protected]. I recharged my account with Rs.349 on 28th Apr 2017 and got the confirmation from Airtel that the account has been recharged. However on 1st May, my balance became zero and I am not able to make any calls. Usage of mobile between 28th Apr and 1st May is very minimal and there is no reason why the balance has to become zero in three days. I am not getting a proper response from Airtel on this issue. I request your intervention and have the balance restored in my Airtel account.