Airtel Complaints & Reviews

My complain is regarding Airtel 4G speed. Airtel 4G is speed is very poor quality. In Airtel advertisements they are saying India's best network. I am using this best network but according to
My airtel 4G speed its worst network. Reliance jio or other company has far better speed than Airtel 4G internet speed. I was trying to visit a site in midnight when the speed of every network is almost quite high but this Airtel 4G was unable to open even home page of that site. Daily Airtel company is changing their add about best network but they should also spend some money in improving the quality of network rather than making fool of customers by saying that it is best network. In reliance jio you can watch a 03 hours movie without buffering in YouTube but in Airtel 4G you can not even watch a short clip of 2 minutes. Leave the topic of youtube you can not expect opening of site in this poor network. It is not a problem of some particular hours it is the problem for whole day. Reliance jio is far far better than this Airtel 4G and quite cheaper than of that. Airtel is making fool of customers. According to my view after using Airtel 4G, Reliance jio is better than Airtel. Airtel is giving 4G with monthly rental of 350. On other hand reliance jio is providing this pack in 303 for 3 months so I think customer should use reliance jio which is cheap and better quality of 4G network.

Dear Sir/Mam,
I am a new to Airtel Money Bank App so when I was browsing it and checking recharge value and offers I by mistake double clicked on recharge value of offer 549 and wallet payment which I was not going to do. From my Airtel Payment Bank the money which was sent by my son got spent on careless recharge.. It's been only an hour. So please do help me as soon as possible. It has only been an hour after I have done recharge. Value my money. I don't need it in bank but in the same My Airtel App or if I can do another recharge of total amount then it's ok too..Please help!

Date of recharge- 02/04/17

As per offer of 5gb night data highlight on my airtel app. To get this offer i have to complete three step shown in the app.(steps are shown in screen shot below) according to first step i did an data recharge of rs 265 having 1.5gb data benefit but i got only 1gb of data then i again did the same recharge this time i got 1.5gb data. so i didn't get the remaining data yet of the first recharge.
I ask about this issue to customer care and they told me that i got the remaining data within an hour. which is not get yet.

second issue is that after doing two times of same recharge the app not go forward or next step. the second step of the process is not highlighted.
but according to second step i installed both the app showing in the screen shot.

SO i want either my 5gb night data + remaining data of the recharge OR refund of rs265

Hi,.

My self aftab alam with hall ticket no 11e21a0301. I have apply my od before 2 week and my transaction id is 21225848. Please can you tell how to check my od status. And i m suffering from some other problem during login on epayments. Jntuh.ac.in... Itzz getting blank after pressing submit button.

I want to know also how can i get my od. Is there any other way to get my od?

Thnk you

Recharged 349 plan after getting it recharged my calls are not getting connected. No data network. Before I recharged with this pack service was very good. Now worst network. All 349 rupees are waste

Hello sir,

A mobile no. registered on WhatsApp [protected] is disturbing my family members and chat with them by telling a fake identity of my family members and chats vulgarly. He copies the details and chats with another in such a way that he is one of our family members and gives a fake identity of one of family member and shares information. He is a threat to my whole family. Please check the phone number and kindly find who is this person. It can be a threat to nation too. Someone is intruding into our personal lives, please check the number as soon as possible.

Thank you!

Hi,
I have applied for new connection on November 26, 2016 and the person who collected Rs.2000 from me promised me to give a new connection to me within 3 days. And I haven't got my new connection till now(01/10/2017).

Summary of calls with cutomer care till now:
1)Installation amount(Rs.2000) paid to the service guy on 25/11/2016
2)Never got any call from Airtel and hence called customer care on 30/11/2016 for registering a complaint
3)Sent mail to [protected]@in.airtel.com with snapshot of bill.I got a mail saying that my issue will be resolved in 3 days.
4)I didn't receive any call or mail, so again I mailed [protected]@in.airtel.com on December 3rd regarding the same.
5)I have been mailing everyday from December 3rd to December 6th but I didn't get any mail or call from the customer care.
6)On December 6th, customer care mailed me that my issue will be resolved in December 9th.
7)On December 9th, customer care mailed me that my issue will be resolved in 72 hours.
8)On December 12th, customer care mailed me that I will be contacted shortly but I didn't get any call.
9)On December 14th, I have mailed customer care about the activation.
10)On December 15th, I got a call from customer care. When I asked about the status, he was so lethargic in answering that if you are not ok with airtel, you can choose some other network.,
11)On December 15th, I mailed again.
12) On December 18th, again, I got a mail from Airtel saying that "We have forwarded your complaint regarding delay in new connection to the concerned team. Our team will be contacting you with an update on the same 72 hours."
Summary of interaction with nodal team till now:
1)Fed up with the interaction with the customer care, I raised my concern to nodal team on December 26.
2)On December 26, I got a mail from nodal team that my complaint will be resolved in 72 hours.
3)I didn't get any call from dealer till January 3rd. So, I asked how I can still escalate this. Then the nodal team suggested to contact appellate.
Summary of interaction with appellate till now:
1)On January 3rd, I mailed to appellate.[protected]@in.airtel.com.
2)On January 4th, I again mailed to them as there were no reply.
3)On January 5th, I got a call and mail from appellate.[protected]@in.airtel.com that I will get my connection in 48 hours.
4) On January 7th, I again mailed to appellate.[protected]@in.airtel.com.
5)On January 10th, I again mailed to them as I didn't get any update for my previous mail.
6) Then, I got a call from an unknown landline number that one of the employees in a dealer office has misused the CAF forms.Also, they informed me to give a polica complaint for the same.
7)At the same time, I got a mail from Airtel on 1st February that connection is not feasible in my area and hence, told to share my account details for my money refund.
8)On March 17, I forwarded all the documents to AIrtel for refund as they asked.(Delay in me providing the document is because my salary account got changed that time only)
9)I have been following up every day in mail and facebook to get back my money. But, I didn't get it back.

None in customer care is able to answer my queries. All they can say is "my complaint will be resolved in 72/48 hours".
Can anybody help me on this?

Thanks,
Arunprasath V.

Hello, I need the bill receipts for the months of October and December 2016. Please let me know the procedure to get it done. Thanks!!

Sir maine apna mobile 17 Mar ko recharge krwaya tha Airtel Coy ke msg ke according msg tha ki per day 1 GB data diya jayega but mujhe vo data ni diya gaya jab complene ki to unhone mujhe bataya ki esa koi msg mere phone par lagu ni hota h jabki Maine inko us msg ka screenshot lekr proof bi diya h fir bi mujhe bahut problem face krni pad rahi h baat krta hu to satisfy answer bi ni dete h plz meri help kijiye

While calling customer care I got computrised message that on recharge of 149 I'll get local std Airtel calling and 28 GB data for 28 days..so I contacted customer executive to confirm that one.she told I'll get 56 GB data and Airtel calling on recharge of 149.
But after recharge I got only 2 GB data and calling

Got a 4g phone 4g sim card and airtel says that "airtel is the fastest network ".
a big lie from ookla .
i am not getting a speed of 6.24mbps on ookla and upload 0.05mbps ..which is fake and seriously not even able to use internet properly.
registered complaints but still no solution is provided by airtel . its more than 8 years i am using airtel but this time the internet speed is worst than 2g internet .
my contact no is [protected] on which i am facing issues .

I am an airtel prepaid user. My number is [protected].My previous data plan was 359 3G for 28days.. Now I switched to plan of 549rupees for 28days from 18th March.. But yesterday my balance deducted of 359 rupees coz of auto renewal of that previous plan... How can I get back my deducted money back as I wish to continue my present plan. I want my money back as one data plan is more than enough for me..seeking urgent rectification.. Thank you...

Need to change plan .

I have given a request to convert my postpaid number to prepaid i have submitted my document to the nearby branch of airtel on 27th march and till date my card is not activated i havebeen calling several time but i get no response from the customer acre they tell 15min it will acitvate and 4 hours after it will activate such thing they sae and keep the call i have called several time but no reply from your side and even i have gone to airtel gallery but no reply its been 8 days my card is not activate at all .
i am so need of the card my bank account is connected to this number, my parcel from dubai has to be come its been rejected several due to my card is not activate .
kindly give me solution or your head office address or wise i have to go to the custom office to lodge a complaint on your airtel m really tired from so many days m trying no response from your side .
am not a fool here sitting and my card is not activate
my mobile number is :[protected]
Name: steffe cardoz

I am madhavi, I have ur airtel using Connection N0. [protected]. My mobile is not send Massage. Sending massage failed. Plz Solve this Problom

Airtel network is bery bad in danori area. Not able to call also if some one trying to call its out of reach

Hi,

I would like to inform i lost my sim card. I want to request you to block my sim number. My airtel number is [protected]. hope you will do the needful..

Thanking you,

Regards
Sharmila

I had recharged of rs 147 /- through debit card on 11 march 2017 and the recharge was unsecessful, however, the amount of rs 147/- has been deducted from my account no [protected] vide transaction no[protected] dated 11 mar 2017. The amount has to be refunded within 7 days as per the conversation with customer care on the same day i. E, 11 mar 2017. Still the above said amount is yet to be refunded. Kindly refunded the
Amount at the earliest.

My pack rj 3h330m with get local airtel 35p/ min, local other 45p/min valid for 28 days has been successfully activated at rs.45.0 deduction. But call rate not less. Call full charge (Rs.1.00) i try from dated 30.3.17. But not response airtel team, not attend c/c no.198.
So check my active pack and solve my prlblem. Why full charge call rate. While deduction a/c. Rs.45.0

My No is [protected] and located at Kupwara, Jammu & kashmir 193222. Since two months I am facing regular and persistent call interruptions and silence during an ongoing conversation. Despite complaining on mob and on internet to various authorities ie Customer Care, Nodal Officer and Appellatte of Airtel ; but no action taken and only false Assurances being given to my complaints.