Airtel Complaints & Reviews

Please down complaint reference numbers

Ref.no.is CMOAC[protected]
Ref.no.is RCRCB[protected]
Mobile number:- [protected]
Name :- Subash

I done 345 plan and I was using 3G network until yesterday 29/03/17 when other 3G balance not exist. But from 30/01/17 morning 3G network is not available and only 2G was connecting. And now 2G itself not connecting.

I called to your customer care and Enquired /complained regarding this. What I got the response is I need to wait 3 days or my area is not available for 3G.

What response is this?? I was using 3G on same place and suddenly 3G not available?? Or I need to wait because of network providers poor service issues from side?? Is for that worst service I paid from my pocket?? I done internet package for my purpose o[censored]sages, If Airtel cannot provide a service to a customer for what they paid, then for what they are providing packages with conditions apply

And I am still facing this issue.

Regards,
Subash.N

Recently i have brought a new Moto g5 plus phone which is 4g hand set, hence I decided to change the SIM from 3g to 4g.I visited the Airtel store and got the new 4G sim.Later when the sim was activated I have downloaded d my Airtel app and logged in into my account.

There I was surprised to see some other person name under my profile name.Request you to change the name to the name attached to [protected].This is a serious breach of security and privacy of a customer.Really pathetic is the word for Airtel app

Also I recharged my sim with 349plan.The plan is active.However the tower is constantly fluctuating.Some times it displays no service.The internet speed is pathetic and useless. I guess I'm getting 0.4G and not 4G data speed.My experience of moving to Airtel 4G has been worst. I guess the 349 plan is just to make the customers as fools .By this standard JIO is so much better in terms of services.

Really pathetic and worst app and device provider

Please stop recorded msg from Airtel to my mobile whenever a call is made. Which is a nuisance. I am very much annoyed. There is no need for recorded voice on your plan whenever I make a call. Very very bad manners on the part of Airtel. I am getting recorded msg from you whenever I make a call or receive regarding plan ₹349 kindly stop this nuisance. Who has authored you. I will be forced to lodge a complaint to consumer​ forum, if this problem continues?

Respected sir,

Myself is veda sahithi N is an user for Airtel Prepaid. My No. is [protected]. I want following my call log history for month of march to till date . which is very-very compulsory for me. sir if you will provide me the same i will be very thankful and oblige for you.
So kindly send my call history in my e-mail as mention([protected]@gmail.com)

Outgoing and Incoming Call log History Required

1 march 2017 to 31 march 2017

once again i requested please provide me the above mention call logs history

I am Facing network problem of Airtel when i enter @ my house. This is problem has been started since last to last months before its absolutely fine .

Problems as follows :-

1. While making a call, it shows call failed.
2. No call can be made.
3. Incoming phone calls are not coming, and sounds the dialler as " Not Reachable"
4. Voice is totally distortted.
5. The data signal always shows Red cross or sometimes 4 yellow strand.

I have requested many time on customer care, but no solution. technical support of airtel is not satisfactory, i always received a call from their call center that our person visited there & he said yes network problem is there, but nobody come again to me for check the networking .I have been mailing Airtel & writing complaints that there are issues in Indoor network coverage in my area. . Despite my confirming that issue is still not resolved they close the SR. I made a complaint to Nodal & appelete.

From: SeemonRaj S [mailto:[protected]@gmx.com]
Sent: Friday, March 31, 2017 11:41 AM
To: 'nodalofficer.[protected]@in.airtel.com' ; 'appellate.[protected]@in.airtel.com' ; 'appellate.[protected]@in.airtel.com'
Subject: RE: EXPIRY DATE OF DATA BALANCE

Should I confirm that Nodal Officers, Appellate Officers and all kind of officers are sleeping in Airtel office?

Thanks, Seemon

SeemonRaj S
Email :[protected]@gmx.com
Phone : +91 [protected]

From: SeemonRaj S [mailto:[protected]@gmx.com]
Sent: Saturday, March 25, 2017 1:44 PM
To: 'nodalofficer.[protected]@in.airtel.com' ; 'appellate.[protected]@in.airtel.com' ; 'appellate.[protected]@in.airtel.com'
Subject: RE: EXPIRY DATE OF DATA BALANCE

When did you bloody cheats resolve my issue? Still I am seeing different info about data usage and validity for my number. And, still couldn’t connect to 4G. Not only Airtel, their employees are also faking.

Have a look at the image attached. The best part is that you have resolved to my satisfaction (LOL)

Thanks, Seemon

SeemonRaj S
Email :[protected]@gmx.com
Phone : +91 [protected]

From: SeemonRaj S [mailto:[protected]@gmx.com]
Sent: Friday, March 24, 2017 9:05 AM
To: 'nodalofficer.[protected]@in.airtel.com' ; 'appellate.[protected]@in.airtel.com' ; 'appellate.[protected]@in.airtel.com'
Subject: RE: EXPIRY DATE OF DATA BALANCE

Hello,

How long are you going to continue to follow up without getting a resolution? Your scripted response is really irritating. Please write only the matter that needs to be written.

Thanks, Seemon

SeemonRaj S
Email :[protected]@gmx.com
Phone : +91 [protected]

From: nodalofficer.[protected]@in.airtel.com [mailto:nodalofficer.[protected]@in.airtel.com]
Sent: Wednesday, March 22, 2017 4:10 PM
To: [protected]@gmx.com
Subject: Re: EXPIRY DATE OF DATA BALANCE

Dear SeemonRaj S,
Greetings from airtel,
This is in reference to your email enquiring about data pack validity and my app related concern for your airtel number [protected].
Please accept our sincere apologies for the inconvenience you might have faced due to the under mentioned episode.
Basis on email, I would like to inform you that, I have cross checked your details and found that, we are already following up with the concerned department for a speedy resolution of your issue. Hence, our team will revert with an update at the earliest.
Please do write us for any further assistance.
Our effort has always been to provide enhanced customer experience, we request you to write us back, if you come across any issues in future, so that, we may further follow up on the same and work towards resolving the issue.
Customer touch points:
Level 1: Customer care: 121/198 and [protected]@in.airtel.com, working hours - 24/7.
Level 2: Nodal Team: nodalofficer.[protected]@in.airtel.com and ([protected]), working hours: 9:30 AM to 6:30 PM, Monday to Friday.
Level 3: Appellate Authority: appellate.[protected]@in.airtel.com and ([protected]), working hours: 9:30 AM to 6:30 PM, Monday to Friday.
Please visit our website www.airtel.in for a range of products and services.

Yours sincerely
Sheeba
bharti airtel limited

[protected]Original Message[protected]
From: [protected]@gmx.com
To: nodalofficer.[protected]@in.airtel.com
Cc:
Sent: 22/03/2017 08:40:53 AM
Subject: RE: RE: RE: EXPIRY DATE OF DATA BALANCE

Hello,

Please note that you have resolved none of the issues.

Thanks, Seemon

SeemonRaj S

Email :[protected]@gmx.com

Phone : +91 [protected]

From: nodalofficer.[protected]@in.airtel.com [mailto:nodalofficer.[protected]@in.airtel.com]

Sent: Monday, March 20, 2017 11:45 AM

To: [protected]@gmx.com

Subject: Re: RE: RE: EXPIRY DATE OF DATA BALANCE

Dear SeemonRaj S,

Greetings from airtel,

This is in reference to your email enquiring about data pack validity and my app related concern for your airtel number [protected].

Please accept our sincere apologies for the inconvenience you might have faced due to the under mentioned episode.

As discussed over the phone on [protected], I would like to inform you that, I have cross checked your details and found that, we are already following up with the concerned department for a speedy resolution of your issue. Hence, our team will revert with an update at the earliest.

Please do write us for any further assistance.

Our effort has always been to provide enhanced customer experience, we request you to write us back, if you come across any issues in future, so that, we may further follow up on the same and work towards resolving the issue.

Customer touch points:

Level 1: Customer care: 121/198 and HYPERLINK "mailto:[protected]@in.airtel.com"[protected]@in.airtel.com, working hours - 24/7.

Level 2: Nodal Team: HYPERLINK "mailto:nodalofficer.[protected]@in.airtel.com"nodalofficer.[protected]@in.airte...⇄ and ([protected]), working hours: 9:30 AM to 6:30 PM, Monday to Friday.

Level 3: Appellate Authority: HYPERLINK "mailto:appellate.[protected]@in.airtel.com"appellate.[protected]@in.airtel.com and ([protected]), working hours: 9:30 AM to 6:30 PM, Monday to Friday.

Please visit our website HYPERLINK "http://www.airtel.in/"www.airtel.in for a range of products and services.

Yours sincerely

Sheeba

bharti airtel limited

[protected]Original Message[protected]

From: HYPERLINK "mailto:[protected]@gmx.com"[protected]@gmx.com

To: HYPERLINK "mailto:nodalofficer.[protected]@in.airtel.com"nodalofficer.[protected]@in.airte...⇄

Cc:

Sent: 19/03/2017 06:31:52 PM

Subject: RE: RE: EXPIRY DATE OF DATA BALANCE

Hello,

Please note that the issue hasn¿t been resolved in 48-72 hours as you mentioned. Also, I want to highlight one more point. I am connect to 4G network on phone using Vodafone, Jio and Idea sim cards but not by this Airtel Sim. The Airtel SIM that I use is 4G sim. What is the underground that you have made to prevent me from connecting to 4G network?

As far as I know, Airtel is the most third rated cheating Telco in this country.

Thanks, Seemon

SeemonRaj S

Email :[protected]@gmx.com

Phone : +91 [protected]

From: HYPERLINK "mailto:nodalofficer.[protected]@in.airtel.com"nodalofficer.[protected]@in.airte...⇄ [mailto:nodalofficer.[protected]@in.airtel.com]

Sent: Wednesday, March 15, 2017 3:04 PM

To: HYPERLINK "mailto:[protected]@gmx.com"[protected]@gmx.com

Subject: Re: RE: EXPIRY DATE OF DATA BALANCE

Dear Seemon Raj S,

Greetings from airtel,

This is in reference to your email enquiring about data pack validity and my app related concern for your airtel number [protected].

Please accept our sincere apologies for the inconvenience you might have faced due to the under mentioned episode.

As discussed over the phone [protected], I would like to inform you that, in order to know the data balance service, I request you to dial the USSD code of *123*83#, *123*1503# and *123*1504# from your end.

Further, I would like to inform you that, I have forwarded your concern to the respective department with high priority and please be assured that, we will get back to you with an update within 48-72 hours.

I seek your kind co-operation in this regards.

Our effort has always been to provide enhanced customer experience, we request you to write us back, if you come across any issues in future, so that, we may further follow up on the same and work towards resolving the issue.

Customer touch points:

Level 1: Customer care: 121/198 and HYPERLINK "mailto:[protected]@in.airtel.com"HYPERLINK "mailto:[protected]@in.airtel.com, %20working%20hours%20-%2024/7.%20%0b%0b%0b%0bLevel%202:%20Nodal%20Team:%20HYPERL...⇄ working hours - 24/7.

Level 2: Nodal Team: HYPERLINK "mailto:nodalofficer.[protected]@in.airtel.com"HYPERLINK "mailto:nodalofficer.[protected]@in.airtel.com%20and%20([protected]), %20working%20hours:%209:30%20AM%20to%206:30%20PM, %20Monday%20to%20Friday.%20%0b%0b%0b%0bLevel%203:%20Appellate%20Authority:%20HYP...⇄ and ([protected]), working hours: 9:30 AM to 6:30 PM, Monday to Friday.

Level 3: Appellate Authority: HYPERLINK "mailto:appellate.[protected]@in.airtel.com"HYPERLINK "mailto:appellate.[protected]@in.airtel.com%20and%20([protected]), %20working%20hours:%209:30%20AM%20to%206:30%20PM, %20Monday%20to%20Friday.%20%0b%0b%0b%0bPlease%20visit%20our%20website%20HYPERLIN...⇄ and ([protected]), working hours: 9:30 AM to 6:30 PM, Monday to Friday.

Please visit our website HYPERLINK "http://www.airtel.in/"HYPERLINK "http://www.airtel.in%20for%20a%20range%20of%20products%20and%20services.%0b%0b%...⇄ %0b%0b%0b%0b %0b%0b%0b%0bYours%20sincerely%0b%0bvennila%20G%0b%0bbharti%20airtel%20limited%0b...⇄ %0b%0b %0b%0b%0b%0b%0b%0b%0b%0b[protected]Original%20Message[protected]%0b%0bFrom:%20HY...⇄ for a range of products and services.

Yours sincerely

vennila G

bharti airtel limited

[protected]Original Message[protected]

From: HYPERLINK "mailto:[protected]@gmx.com"HYPERLINK "mailto:[protected]@gmx.com%0b%0bTo:%20HYPERLINK%20"[protected]@gmx.com

To: HYPERLINK "mailto:nodalofficer.[protected]@in.airtel.com"HYPERLINK "mailto:nodalofficer.[protected]@in.airtel.com%0b%0bCc:%20HYPERLINK%20"nodaloffi...⇄

Cc: HYPERLINK "mailto:[protected]@airtel.com"[protected]@airtel.com

Sent: 15/03/2017 12:30:42 AM

Subject: RE: Expiry date of Data Balance

Hello,

Is someone looking in to this? Your customer service don¿t seem to care about your poor customer¿s emails.

Thanks,

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This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the system manager. This message contains confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. If you are not the intended recipient you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited . The information contained in this mail is propriety and strictly confidential.
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Hi i recharged 349 yesterday and i used 1 gb at the same time it got over and next day i didn't get the 1gb Wat the **** is this really they are fooling us jio has good words Wat ever they, they do it but not like airtel **** company. And my phone is 4g and am getting h plus, Wat the hell they are doing. I dono wat the **** to do now. Am fed up. Customer Care its waiting i waited 30 minutes really no 1 picked up. Airtel mother ****ers don't fool people's. Son of the ****...

After recharging 346 rs on no [protected] i am getting very slow internet speedon full 4g/3g network ithing airtel crapping speed for making pupil fool.i couldnt use benefit because slow speeed max 20 kbps, or max time below 10 kbps, also today there is no credit of 1 gb data,
airtel making fool by name of JIO, there cusomer care stopped connecting just after recharge, after many try i connecttion they said they have provided 1 gb 2g data on benefit thats y u getting low speed, if you want speed recharge with our 3g, 4g plan, and the 346 benefit ahs tecnical problem, and when will it solve we dont know, you have to wait for your data benifit, and after iinsist disconnect my call, then block my no for customer cara

আমার লাভা ভিটু ফোন airtel 3g ta h+ সব্সমইয় থাকছ না

Hi
I've recharged with Rs.345/- internet+calls pack i.e. 1gb 3g/4g data per day. But from the very first day of its I've been struggling to connect with Internet ( uploading and downloading). No problems on same phone with other airtel sim. Internet stability breaks down for each 1-2 mins. I complained to airtel customer service. They assured me then. Bt It was a false assistants. After a lot of experiments with other multiple SIM and multiple phone settings I came to know that there is no problem with network and phone. And it seems to me that Airtel is cheating with customers specifically on rural areas in the name of technical faults or technical breakdown while they don't t intend to refund payments for unavailability or not to providing of their products.
Finally I archives my opinion and complaints regarding this fact, well, It's too hard to explain prominently in English for me, hence finding no way to reveal this common issue I has to draw your kind attention to overcome the situation.
Thanking you.

sincerely
Mr. Satyajit Kshetrapal

** Possible Evidents attached.

Am using airtel mobile from past 8 years. Recently i purchased new 4g mobile and want to use 4g services of airtel on my mobile. So went to nearby airtel service center to swap my 3g sim to 4g sim. After the work was done, they asked for 100 rupees, but i got call from customer care that i will get sim at free of cost. I given 100 rs to the retailer and came out of store and talked to my brother who knows about these things. He said i can swap my sim at sim at free of cost, and mostly they will ask rs10. I went back to store and said same thing to him, he said it costs rs.25 and returned rs.75 to me. Retailer tried to cheat me and gain profit ftom me. Even after all these i spent rs.25, but as per customer care it should be done at free of cost. This is the way airtel treats its customers who are using its services from past 8 years.

Dear Sir,

I had approached the Airtel Store for a new Hotspot post connection they told me buy it before 31st January 2017 and you will get double data. Iasked till when the answer was till the time you use. I bought it. In 15 days I came to know the double was only for first three months. The device cost is INR 2000 . I had complained they disconnected my post paid connection without asking or informing me.

Hi, this is smt mithlesh devi from vill mubarakpur, danapur having airtel prepaid connection no.[protected]. I lost my mobile yesterday night, hence, I want to request the airtel team to please BLOCK this sim card as soon as possible.

Sir .
I recharge my mobile number of rs 345 via paytm on 31st march .

But payment has been stop due to bank problem.And it show as processing
Then
I recharge my mobile via a shop retailer for rs 345
But my retailer and paytm both recharge becomes sucess

And double recharge done on my mobile number

So i like to reverse my one payment to my another airtel number

My wrong number is [protected]
My reverse number is [protected]
Amount 345rs

My paytm order id and other details is given in photo.
And also retailer details given in photo.

So plz reverse my recharge
I shall be great ful to you.

HI,

I have being requesting for Idea, docomo, Reliance, Aircel, for Demo Sim since i have very good customers asking for recharge right now I'm using recharge portal and get my commission but these sales representative we have to be back of him, they wont respond us its very hard to serve all the service provider,
I'm talking about Hubbali loaction Karnataka State, if any manager could see this and help me to get these all, I can garantee you to give them good business since without demo sim, I have given good business, assume if I have demo sim I can give the best, Thank you

Regards
Simon
Ethan Enterprise
Hubbali
[protected]

I had bought a Airtel 4G HOTSPOT from the Airtel store at Broadway, Chennai on 28th March 2018 and was given a SIM card which they told would be activated within 2 days.But due to the unawareness and ignorance of the verification team of Airtel, we are still waiting for the SIM card activation. I am doing my postgraduation in general surgery at Stanley. These ignorants cannot even identify that doin a PG in medicine is equivalant to a job and keeps on rejecting my activation. Since I had already bought the device, I dont know how to go forward.?

Hello sir, my airtel number is [protected].
I recharged online from paytm of rs 230. I did not get amount.
Please refund my amount ASAP.
On twenty thrid march 2017, i recharged my airtel rajasthan mobile prepaid number with 300 rs full talktime.
Today my money from main balance 230 got deducted for no reason. I recharged from paytm.

Please give me refund asap.

I lost my phone last year and some important contact number were in my phone. To get back those phone number i need call details of my airtel no [protected] of month june and july 2016.

I request to mail call details on my email id: akhilesh.[protected]@gmail.com

Thank you
Akhilesh yadav

Dear Sir,
My humble request is, kindly Dde activate my Airtel DTH Connection which ID no- [protected]. My Name- Hemanta Kumar Senapati, registered Mobile number- [protected]. ID Proof- EDXPS3552M ( PAN).
It was theft and running by someone in my name.
So, kindly de activate it as soon as possible.

Thanks & Regards.
Hemanta Kumar Senapati
phone- [protected]

Excess online payment was made to Airtel through net banking on 29.03.2017. The bill amount was Rs. 343.86 where as payment made was Rs. 34386.00 as the decimal was not taken into account while doing online bill payment. Hence, Rs. 34042.14 has to be refunded back to my SBH Account.