| Address: 244901 |
| Website: www.consumercomplaints.in |
Dear executive,
As i have registered my complaints on 121 earlier also.
I was a prepaid customer of airtel since a long time.Few months back, i moved to postpaid plan with 299 rental in which i have availed a 4G net pack of Rs 655.
3 months back, I moved to 549 infinity plan in which i am getting sufficient 4G internet.So, i have stopped rs 655 net pack.But, due to lack of responsibility from your end it is not stopped till date.I am getting a bill of more than my expectations every month.I have already paid incorrect bill since 2 months, but now I am not going to pay this last bill of 1900 approx against this 549 infinity plan.
I was told that in the bill of february, i will get reimbursement of the previous incorrect deducted amount.
Despite of getting the same, i am getting a much more fake bill of 2000.
I also have a recording of the conversation with the customer care executive which i am attaching with.
Now, do whatever you want.
Neither i am going to complaint anymore nor going to pay this fake bill.
Regards
Unsatisfied customer
Akshay Saxena
May 13, 2017
Complaint marked as Resolved
Airtel customer support has been notified about the posted complaint.
Verified Support
Mar 11, 2017
Airtel Customer Care's response Dear Mr. Saxena,
This is with reference to your post, dated 11 March 2017.
We would like to acknowledge that we are working to address your concern as soon as possible.
We will connect with you to get additional details, if required, to resolve the concern effectively.
You can also get in touch with us at [protected]@in.airtel.com
Regards,
Karishma Chauhan
airtel presence (airtel Customer, service team)
bharti airtel ltd
Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Verified Support
Apr 01, 2017
Airtel Customer Care's response Dear Mr. Saxena,
This is with reference to your post dated 11 March 2017.
We tried calling you multiple times to get additional details to enable us to address your concern.
However, there was no response.
We will appreciate if you could share your alternate contact details and convenient time to call for resolving your concern effectively.
Regards,
Karishma Chauhan
airtel presence (airtel Customer, service team)
bharti airtel ltd
Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
This is with reference to your post, dated 16 March 2017 .
We are keen to resolve your concern; however, we will require your alternate contact number and convenient time to call for resolving your concern effectively.
We look forward to receive the required details.
Regards,
Karishma Chauhan
airtel presence (airtel Customer, service team)
bharti airtel ltd
Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd