Airtel Complaints & Reviews

I subscribed to a basic 2999 USA 3GB plan for 10days. I used 1 GB of it in 5days and disconnected it once I landed in India. Airtel gave me a bill of 15k which after 30days they waived off 7900 as it was wrongly charged. Next month in March 2017 I get a bill for 75000 against international roaming data usage for a period of 3hours in UAE which includes 10000 Rs taxes. I didn't subscribe to UAE roaming, I used free wifi at the airport and...

My mob has lost

I am using airtel digital tv, they have activated "i music " service on my account without permission or on oct 2016 . When i found it on march 2017, and asked them for refund, and called their customer care they says that i activated the by giving miscall and they will not refund the amount.
But the service was not activated from my side in any manner.
Please help .
Digital tv : [protected]

Incoming outgoing call details

Hi, I have raise a internet + telephone services request and paid the amount ₹500 by SBI indore cheque number 831834 on 22 August 2014 to Mr. Rupesh Agrawal (Airtel Executive) along with application form.The amount has been credited to your account on 26 august 2014. As the internet service was not feasible in my area then i requested them to refund my amount. I am following this issue with customer care and then submit complain to nodal team but haven't got any proper response from any one. then also i am unable to get my refund amount yet. It has been almost 2 and half years now and still i am not getting my refund amount. My airtel Account which is intimated by your company is :[protected]

I am not able to make a call nor receive a call from others. Every time when I try to call some one it is not going. Same is the case with receiving calls, if some one tries to call me they get engaged tone even if my phone is not engaged. Lot of call drops during conversation. Really I am fed up with the network. My number is [protected]. Even the 198 or 121 are not going from my phone.

I am using airtel broadband i changed my broadband plan on 11th of feb i subscribed to 899rs plan which includes 30gb data and unlimited calls i also subscribed to 500rs additional plan which gives me 80gb of data after few days they gave additional 50gb then i called customer care for asking that why they are gaving me this extra data they told that this is our broadband surpirse offer on completing 2 million broadband customers and you will get this free data for life time then after 3 to 4 days i was checking my usage on airtel smartbytes page there i saw my data pack has converted from 80gb to 130gb then again i called customer care they told me that this is data only given to some lucky customers and you will get this data every month so after that my total data quota was 30gb(899rs plan)+80gb(500rs additional top up)+50gb(broadband surprise)+50gb(additional data pack given by airtel free of cost)+5gb(airtel my home) =215gb
but this month i got only 165gb data i have called cc several times first they told me that your 50gb data has been stuck and you will get your 50gb in 2 days but when i called them after 2 days they said you will not get any 50gb data

The mobile network at my house is very poor and same is the case of mobile data..Most of the times the phone number is out of coverage and am facing call drops every other second.
Mobile data is pathetically slow.
I raised this complaint on 21st Feb Compliant Number:74272132.
There has been no update or improvement from Airtel. They are still working whenever i call on the customer care number..
Airtel gives FALSE PROMISES AND WRONG PROPOSAL OF OPEN NETWORK n all ..all advertisement gimmicks...
PATHETIC SERVICE...WITH NO SOLUTION...

Hi,
I was deducted an amount of RS. 99 for the activation of international roaming.
I am 1000℅sure that neither did I travel out of country nor did I ask for the activation of international roaming
Refer below messages

(1/2) Dear Customer, International Roaming rental charge is Rs99. Due to low balance in your account, Rs.92.44 have been deducted and balance amount of Rs.6.56 will be deducted in..(2/2) subsequent recharges.
Dear Customer, Rs.6.56 have been deducted towards the International Roaming rental of Rs99 activated on 04-MAR-17.

I request you to look into the issue immediately. I would urge you to do so as I am in fact losing faith on Airtel, and a deduction of heavy loss including the blockage of customers from atleast reaching the customer care executives, is much annoying than ever...Yet Airtel claims to be open network. I express intense frustration to be an Airtel customer.
Therefore, I urge you to solve this immediately, else I am out.

I have a family plan and being charged extra consistently for 3 months now in spite of complaining every time. Say, i have 1000 free minutes and i use only 500 minutes out of it and then 200 minutes within CUG then ideally i should not get extra bill but you are charging me for 200 calls saying CUG charges. First month i noticed this i called 121 and your guy accepted the issue and reverted the amount, same happened next month as well. My only issue is that why do i need to call you every month to do when you have assured that this will not happen, but no action is taken from your side. I am frustrated and porting out to other network.

Mobile number - [protected]

I am user of [protected] is not above to send messages, messages sending failed

Dear
sir my phone no is [protected] is registered on27.2.2016 but not resold till date im very disappointed with your service kindly resolve

Respected,
I bought airtel postpaid connection from last month.

MY NUMBER IS : [protected]

my first bill also generated but i didnt got any extra free data in my account that in MNP OFFER.

i ALREADY SO MANY COMPLAINT TO HELPLINE NUMBER & ALSO VISIT YOUR AIRTEL STORE.
BUT NOT SATISFIED ANSWER FROM THEIR.

Please final date when my account update with data?
While I MNP my number Vodafone to Airtel That time your representative said that 3gb data in your plan & exxtra 4gb for MNP customer.
But i just got only 3gb data.

Please reply ASAP.

Otherwise I go to another network provider.

Thanks

Amit Bhavsar

My landline nr[protected]
Made many complaints.
Deputed my executive thrice. Letter hard copy not accepted"! I am suffering vwithout Internet connection! Quite frustrating experience! Can you provide solution at the earliest? My Mobile number[protected] sridhar Chennai

Sir/ madam,
I have made two recharges on my mobile no.[protected] through online SBI bank on 24/02/2017 but amount was debit from my SBI account no.[protected] but no recharge of amount is credit in my mobile.
Details are given as below:-
(1) Rs 91/- on 24/02/2017 bank reference no. is [protected]IGAAVVWRS5
(2) Rs 91/- on 24/02/2017 bank reference no. [protected]UH02828787.
Kindly refund the amount of Rs 182/- as soon as possible.

Resp. Concern,
I am using Airtel mobile No from last so many years. It was on 28th Feb, 2017 i received SMS from company stating my post paid plan has been upgraded from My Plan family New 399 - PB to My Plan Infinity 549. I was surprised to receive this SMS as i have requested for any type of change in my plan. So i called 121 and Miss. Sushmita talk to me. She told me that a person from company sales team named Mr. Vinay Puri called me and detailed me regarding this plan and then i requested him to do the need full. But on that day or before that also i have not received any call from Mr. Vinay Puri nor i made any request for the same. Then how come he can change my mobile post piad plan. I requested Miss. Sushmita to please reverse the changes and make it the previous one only. But she refused to do so as changing plan can be done only once in a month. So it can be possible only in next billing cycle. I requetsed her to file my complain for the same to which she again refused to do so. She said she has mentioned some notes in system and the issue will be resolved within 48 to 72 Hrs. but as today is 06th of March, 2017 nothing has been done in this respect. I also requested her to give contact detail of Mr. Vinay Puri which she again let down.

So atlast i was left with no other option to register my complain with you. I want you to:
1. Reverse my Billing Plan to the previous one (As mentioned above) from last 28th Feb, 2017. As i will not pay any increase in my bill due to this change.
2. I want you to take some very strict action against Mr. Vinay Puri for doing Fraud with me. I also request you to kindly inform me what action company has taken for this.
3. If as per your company record Mr. Vinay Puri called me on that date then provide me with all the evidence for that.

I request you to please take this as a very serious matter and do the need full as early as possible.

Thanking you
Anshul Gupta
Mob: [protected]

I was out of town from few months, and my whatsapp was registered on my airtel no. I was not using the number due to roming. So i was not able to use my number, Recently my whatsapp asked for verification then i came to know that number has been issued to someone else. So all my personal messages are being forwarded to your new customer....

On 1st Feb 2017 & 1st Jan 2017, I have recharged to Wrong number instead of min through Paytm. Please do the needful. I tried Calling Paytm and Airtel customer care but they are not able to resolve the issue./ Please help me here.

Wrong Number: [protected]
Correct Number: [protected]
1st Jan 2017 Amount: 550
1st Feb 2017 Amount: 550, 259

1) Paytm should provide an option to cancel the transaction within specific time duration like, within 24 Hrs.
2) Even if third parties are not able to backout the recharge amount, Atleast Airtel should have that option to deduct amount from wrong number and recharge to the correct one (Atleast the balance amount.)
Eg. If wrong number got 500 recharge and used 100 after complaint correct number should get atleast the balance 400.

My helotune not working but balance deducted please find the screen shot

Today 6march 2017, i did online recharge for dth no - [protected]
But amount not added in my account.

Below are details for amount deducted via hdfc bank to citrusairtel.
Kindly do the needful.
[protected]-citrusairtel
Reference no[protected]

Regards
Arvind gupta
[protected]