Airtel Complaints & Reviews

Sir, i have an airtel fixed line + broadband connection with number[protected].

It is an adsl connection and the current plan is 1999+taxes plan. I had called airtel customer care, probably on 2nd feb 2017, to change the plan to 1099+taxes. They asked me to call back on my billing start date (5th of every month) for plan change.

I called their customer care on 5th - they were unable to change plan due to a backend error and asked me to wait for 3 days. I called them again on 8th - same response, wait for 3 days. They also refused to give me a reference number. I emailed their customer care on 10th - from whom i have not received any satisfactory response till date.

I called them back on 14th feb, and their customer rep told me that i have to switch to airtel's v-fiber plan by paying 1000rs, only after which i will be able to change plans. After i reasoned with him, he agreed to discount the 1000rs by giving 25% discount for next 3 months. But again, he was unable to change the plan due to backend error.

After that i mailed their appellate authority, for which i got no response.

Details of previous interactions with airtel customer care representatives @ 121. Airtel interaction id[protected] hinduja - 5/2/2017, about 4.10pm airtel interaction id a1nn7aiu - varsha - 8/2/2017, about 5.50 pm airtel interaction id[protected] mr. Saradh mohan - 14/2/16, about 12.10-12.40pm

Thus airtel has retained me in a higher tier plan for past 15 days, in spite of repeated attempts by me to switch plans, for which i will have to pay - in spite of them being at fault. I request you to look into this unethical business practice by airtel and provide me with a resolution.

Thanks

Dear Airtel,

This is Avtar Singh, i had an airtel number +91-[protected] which i brought three years back. as i didn't use my number for period of 6 months. airtel deactivated that number... but i want that number now badly because i have given that number to all officially and friends.

Kindly Help .

Regards
Avtar Singh
[protected]@gmail.com

Dear sir/madam my old airtel number is [protected], in my area 630002 karaikudi there is no airtel internet facilities. But one person from airtel local boy his name is manikandan (Cell:[protected]) came and gave me the connection for rs 1080 per month at the same time we paid 2500 for this fraud company. Connection is very very slow and always said no internet connection. So i raised a complaint to airtel through phone they said sorry airtel broadbandconnection is not available to your area. So we send emails to quit connection. They are telling to pay the full month money to quit connection. Im asking why are you begging and cheating your valuable customers like this. Not even used for two days but they had not understood but asking money with due amounts. Tell me the solution for this fraud act. Im going to file a consumer complaint saying that the "contract was already concluded", but by not terminating the services, the company has committed fault, imperfection and deficiency in service. Also im going claim the compensation for harrassment.
Rip airtel

Hi

I am registered with my mobile number [protected]. I had ported this number and mentioned the address of my company name. Now I went to the store of malviya Nagar to change the address. Since I stay in a paying accommodation that's why I gave my company's address. At the store they changed my address but the name of the company still exist in the bill.

Note:- I want to remove just the company name.

Note:- I dnt want plan or any services to change.



Looking for early redressal as I have to use the bill as proof in my other documentation which is just getting delayed because of airtel slow grievance redressal.

I have been calling you guys, havnt got any revert, you force people to port numbers and then dnt redress the issue. Next I am going to social media on this.

Pls action the request

Regards

Ankita

Hi this is regarding the airtel broadband [protected] .

I am writing this mail because i am very unhappy with the Airtel broadband department.
I was the very happy using airtel broadband since many years, But since 15 days, it was a very horrible experience for me.
I had airtel broadband in noida D-block, Sector 27 for almost 2 years, I had stopped my connection on March 2016 because i was shifting to Bangalore.
I moved from Bangalore to Noida on 6th feb, then i requested for re connection of my old broadband connection in different address.(B-497, sector 19 Noida)

Customer Executive told me it will take 3 days for the re connection.
From then onward i was daily contacting the broadband guys for the status, and everyday they told that it will take 2 days.

today on 20th Feb, i got a call from customer executive and he said to me " Your request for airtel broadband re connection has been canceled as there is some technical problem"

if that is the case, i should have intimated with in 3-4 days that this request can not proceed, So i could go for some another options, My time is wasted like anything.

This is very wrong for a customer, i feel cheated .
This mail is for the feedback and please take care these things.
In the end, i would like to say that I will never suggest someone to use airtel broadband services.

Executive names which gave me wrong information for 15 days:
1) kishore rajput
2) Bishal Joshi
3)abhishek rai

I am waiting for new Airtel Broad band connection from last 1 week still not yet got the connection (ref#: 7235615), i made the payment submitted documents all done, but still no executive turned up.

Please register this no.[protected] to my airtel dth connection id no.[protected]
Plzz

I applied for broadband connection during December 2016 but later on I received call from Airtel stating that connectivity is not feasible in my area so I asked for refund of cash of RS.1000 which I paid and I uploaded my bank passbook scanned copy in airtelonlinerefund.com and they said it will be refunded within 2 working days but it's been 2 and half months but still the refund is not made. How much long should I wait? I'm frustrated by your customer service, the next day I called for new connection they came to collect the amount but to refund my money back your Airtel team is taking about more than 2& half months time?? Very irritating it is you know

I facing too much network problem during voice calls at inside my room. For making a call, I constrained to go outside. So many times i registered complains against this but no solution still. I checked my area map at www.airtel.in/opennetwork and it shows that in my area, tower is needed. Please build tower as soon as possible. My address is- House No.2/2/22 baby ice-cream factory gali kandhari bazar rekabganj hanumangarhi Faizabad, UTTAR PRADESH, PIN CODE-224001

Respected sir / madam
Hi this is Madhavan I am using prepaid connection
number this [protected] my number connection cut so pls provide Me same
number with new SIM card I have reached two much time to complaint
regarding this matter but not help Me now I want same SIM card because
using this number for 8 years pls provide this number say to airtel team
pls provide me pls do it needful

Hi Airtel, I am not getting OTP for SBI online transactions . I already registered my mobile number in the bank . from the past one month i am not getting messages and OTP'S for my online banking transactions.Unable to send messages also. I contacted bank they are telling register your mobile for OTP support in airtel. My cell no is [protected]. Please do the needful. Thanks and Regards -- AVVARI SESHA TALPA SAI .My mail id is : [protected]@gmail.com...

I was using an airtel sim...I drop my mobile road while driving a vehicle on 18th February 2017...My airtel number is [protected]..I request you to kindly block the sim at the earliest

Sir I am SATISH KUMAR. I am using the airtel sim card contact no is.[protected] sir when I send any sms the notifications show that sending is failed. Plz help me

Dear Sir,
We are not getting proper signals for the last 8 monthths.So many times we made complaints .But of no use .Suggest alternate
Thanks
P. Archana
[protected]
[protected]
[protected]

Hi sir

My name is Shiva Kumar

My Airtel money account blocked I enter three times wrong pin as i forgot my pin I tried to unblock my account on 400 and *400# but no response and they reply only in 24 hours every day.please help my number [protected] please do the need full sir.

Thanks
Regards
Shivakumar.m...

Complaint1: No right information given in the app. Information is wrong.
I recharged using the airtel app which says 3gb 3g/4g at Rs.248. Instead i was credited 2gb 4g only data + 1gb 3g data. My phone doesn't support 4g and neither there is 4g coverage in my location. So that 2gb data went wasted. The app must give right information about the recharges.

Complaint 2: Customer care service doesn't provide right support.
I called customer care agent to ask about this issue. And what they replied was I am supposed to call customer care agents every time i recharge and ask if the information is right or wrong. Insane! If so then why is the app meant for? Even the supervisor didn't respond to me well. He started an argument over with me.

I have purchased airtel top-up recharge of rs. 10/- while scratching it, i have lost some digits of its pin number, please send me its recharge pin or recharge my mobile number, i am sending you details of top-up card.

Serial no:[protected]

Secret pin:108* *45496709

My mobile no:[protected]

Namaskar sir mera airtel mobile number hai [protected] sir darsal kal se mera internet nahi chal raha hai sabhi website sabhi application per nahi chal raha hai kuch bhi open karte hain toh Connection failed batata hai jiske bajah se hum bahut pareshan hain mera address hai- Main Road Gaon- Sonbarsa Raj District- Saharsa Pincode- 852129 issi area mai iternet kaam nahi kar raha hai iss liye meri yeh complain darj kar iss problem ko jald se jald solve karwa dijiye please sir

Hello team,
Yesterday evening i got the confirmation from airtel about successful approval received from reliance gsm about the mnp status for my two postpaid numbers ([protected] & [protected]).
Today when i changed the sims and got televerification done by airtel for both the numbers it remained successful for couple of minutes and after that started reflecting no service and there are no signal bars. Called airtel customer care and they suggested to keep mobile switch off and wait for two hours and network will resume automatically. However 3 hrs crossed and there is no change from the previous situation and i am helpless now as it's my official numbers and provided to on every single official platform including banks and all.

Now the customer care members are unable to comment anything. Request you guys to look after the issue as soon as possible because i am extremely helpless here due to both official numbers closed. Can i know any loss to business who the hell will be responsible for all my losses due to this absurd situations.

So, a few days back I posted a complaint about refund not being credited and one of the transaction got refunded but the other did not and I did not get any response from anyone. The refund amount is Rs 87. The complaint no. is 286549. The customer service has not replied to emails, too. This is taking too much time and very unacceptable for a process that is automatic. Please refund quickly.