Airtel Complaints & Reviews

Hello, I have raised a request regarding new connection and after verification I have given a cheque dated 28.12.2016 of amount of ₹1000/- but I have not received any intimation about my connection from your good office, my cheque cleared on 04.02.2017. After that I am calling on your customer care no. 121, your executive inform me that my connection is closed because of non availability of any port in my area and he also informed me about the refund process, so my refund process ticket no. AORa5e158, it has been almost 1 month now and still i am not getting my refund amount. Please let me know the status of my ticket no. AORa5e158
I am also requesting to all the other users who are thinking to buy airtel connection to not to buy any services from airtel and not to pay for new connection as you will not get any refund amount after paying. As services of airtel is poor.
Regards, Rajender Singh

I have seen that airtel many time generated fake bill i have completed proof of this and also they have fake commitment to customer for retail to him purpose,

I have lodged complain on fdated 09th jan 17 complain number is 73423632 regarding for committed service not provide by the airtel, i have raise mobile port request from airtel to other tele-come operator then i have received customer retail service call from the airtel they have committed some of good valuable service to me if i am use continue airtel service then i agree which but when i received written confirmation regarding change service request to look my problem i am suffer this issue for last 1.5 month service change order no is :[protected], i have call many time to 121 but no anybody take my complain seriuosaly

I have Wrongly recharged to another airtel number ([protected]), my correct number is ([protected]), please help me to get back the amount of Rs 200.

Kindly revert the amount which i wrongly recharged.

Your Mobile number : [protected]

Wrong mobile number : [protected]

Amount : 200

Transaction Reference Number [protected]

Transaction ID[protected]

Dear sir,
This is my third request its been over a month, with repetitive mail to you and also registering my complaint on 121, no action has been taken yet, no signal has been coming in my home till 27.02.17, i am not sure what are you doing but this kind of service i was not expecting from Airtel itself.
your person has visited my house still i havent recieved any resolution nearly 27 days have past.The person comes and check signal and he said he send report (Also said " rest is not my responsibility'), what shocking is from airtel message comes is that the probn you elem is resolved after talking with our engineer, Can you explain me how, as no signal inside my home is coming till today (Service Request no.[protected] I dont know what your network team is doing, but they havenot done anything.
Please if you can not provide service let me know as i will switch from your network.

Here are service request been generated
74248995
73864025

We have been using Airtel service provider since many years. This time 1 of my colleague mobile no. [protected] had been to South Africa and we activated International roaming of 5999/- pack and though we have activated we got 28k/- bill. We have all the proofs that we can prove that she didn't use net. Kindly help and take strict action. sent many mails but no response.

I keep getting bill notifications and calls for some unknown landline numbers related to my airtel mobile number [protected] for the last three years. I have NO LANDLINE. These unknown landline/broadband connections show up as my associated accounts when I log on to airtel as well. I have been asking the provider to fix it for years now with no resolutions nor do they give me an option to delete it myself -- I have tried on website as well as App.
These are the unknown numbers I would like deleted:
Broadband
[protected]_kk
Broadband
[protected]_kk
Landline
[protected]
Landline
[protected]
Attached a photo here. Only the first mobile number is valid. There are NO associated accounts.

I m Airtel customer from last 10 years i havent faced any problem but from the last 2 months i m facing a drastic network problem. which leds to reduction of my balance without any outcome over the call.mostly all airtel users residing near shisubagan are facing the same problem of network and this is very irritating and if it happens further that if we would be facing the network problem further i will be bound to switch over to the other network.

My Mobile Number : [protected]
SMS is not going from this Number
Kindly do the needful

Pl. change register mobile no from [protected] to [protected]. My customer ID of airtel digital TV is [protected].

Regards,

Kafeel Ahmad Ansari

I am Amar, I have ur airtel using contact no. [protected]. My mobile is not send SMS and any other messaging services this problem occurs from last 4 months but the airtel not resolving my issue .
Sending massage failed.
Plz Solve this Problom

D/sir
From last 10 to 15 days, i am regularly in contact with your customer care representative requesting to change my pre paid connection to post paid connection all the time they use to assure that there representative will reach within half an hour or 3.00 pm to 5.00 pm everyday but no one has come till todate. I do not understand what is going on why airtel service has gone down. I must say poor service. Please let me know the reason.

AIRTEL RELATIONSHIP NO. [protected]

I raised plan change request to Airtel on 7.Feb.2017 since then the harassment has started. I made ample of calls to customer care for change of my existing plan every time they said sever is down but during my last transaction they clearly mentioned that I am not in there database and since then no service request number has been provided. I have emailed them for that also zero gravity response till date.
Today I called up again, the same response is there that we are helpless.
Email Id - nodal.[protected]@airtel.in is not working.

I have never expected such harassment from Airtel. Though I am paying regularly for the services on time.

Consumer Airtel has degraded there services that too in City like Gurgaon. I understand now there incompetency and strategy of harassment.

I will ensure to take this on social media too.

Thank You.

AIRTEL RELATIONSHIP NO. [protected]

Dear sir,

My name is Md Mostafizur Rahaman. My Mobile number is [protected]. Today I did recharge my airtel prepaid number with Rs.29 from mobiKwik. Recharge successfuly done But I didn't get any sms & benefits on my number. Oder number: EN[protected]. Please help sir as soon as possible, so wolluld be happy.

Looking for your valuable reply. Thank you.

सर मैने एक recharge 1498 30/1/2017 को करवाया जिसमे मुझे बताया गया की इसमे 10gb data or 12 month validity मिलेगी और इसमे 51-1GB, 99-2GB, 259-5GB recharge पर मिलेंगे पर ये नही बताया की आपका balance carry forward नही होगा 10GB Data केवल 28 days के लिए है।customer care मै ऐसे लोग है आपके यहा जो ये कहते है की हम आपकी कोई सहायता नही कर सकते अगर आपने कही पर ये लिख कर दे रखा है customer को की आपका balance carry forward नही होगा तो मुझे कोई परेशानी नही और अगर नही लिख रखा तो मुझे मेरा BALANCE CARRY FORWARD किया जाए मेरा Mobile no.[protected] है

It's the fourth time I'm sending you mail for deactivating airtel dth for few months plz do it

Up date we want only Telugu channel pakage

Relation ship number : [protected] - for postpaid mobile connection, no [protected]
Relationship number : [protected] - for data connection, no [protected]

Complaint 1) : why for the same person having same address, there are two relationship numbers?
Complaint 2) to get a printout of payment receipt for online payment, needs a lot of effort. The website is only about payment, every click is how to pay the money in the fastest possible way but once paid to get the printout of receipt is an exercise itself.
Complaint 3): in the payment receipt of post paid mobile connection, airtel logo is available but for the data plan payment receipt, it is absent, why?
Overall, business owner's/promoters lack of ethics is prominent.
Subhasis bondyopadhyay

I'm having problem sending messages despite having credit on my phone number
Please see to it that the issue is resolved soon.

Sir,

I am a corporate plan user of Airtel and we have 10 connections altogether, I regret the day I chose to be an Airtel customer. I complained about the network issues in my area but did not get any response, then I sent an MNP request against which I was assured that a booster will be put in your place for which concerned department will contact you within 48hrs.(Request No.[protected]. However, as expected I didn't get any call. Thereafter, I mailed the nodal officer on 08.02.2017, in reply of which it was received that, "This is in reference o your email regarding network issue for your Airtel mobile number 9899.9.

Basis your email, "I would like to inform you that we tried calling you but were unable to reach you. However, I have escalated this issue to our concerned team at priority and they will validate and revert within 24-48 working hours. Request your kind co-operation in this regard."

Although I was getting call from other nos. during that period and was, at no point of time, out of reach. After sent them repeated emails, I got a call and a mail as follows:

"This is in reference o your email regarding network issue for your Airtel mobile number 9899.9.

Basis your email 9899.9, I would like to inform you that I am escalating your case to the concerned team for validation of booster installation on priority basis.

Hence you will be getting a revert with a case update within 48-72 Hours.

Kindly consider this as an interim response. We seek your cooperation and patience."

I waited for the stated time but did not receive a single call or was approached for a survey.

Then I sent several other mails and after almost a month of chasing them from pole to post I received this:

"Greetings from Airtel! We have received your follow up email regarding network coverage issues on your Airtel mobile number 9899.9.I would like to inform you that, as per our requirement to install booster does not match your revenue, hence we are unable to install booster at your location.Further, Please be assured this is a high priority for us and we are looking for a suitable space to install a new site since the same is already planned.It would be great if you can pass on any leads of a location for a mobile site in the vicinity. Simply click on the link below and identify the location on the map."

This is not expected out of a Giant Brands like Airtel and I have attached some FAKE Assurances mail which I received from nodal officer.

By this review, I just want Airtel to accept it on a public platform that they cannot deal with the complaints of their customers nor they can afford a Booster for retaining there customers.

Saad

[protected]

Hi, i have raise a broad band request (Ref[protected]and paid the amount online ₹3792 on feb th 2016. As the broad band service was not activated in 48 hrs for broadband connection i requested them to refund my amount as they were giving excuses like network connectivity issues. I am following this issue with customer care and then submit complain to nodal team but haven't got any proper response from any one. So i have contacted appellate team but then also i am unable to get my refund amount yet. It has been almost 20 days now and still i am not getting my refund amount. I am also requesting to all the other users who are planning to buy airtel broadband or 4g service to not to buy any services from airtel and not to pay online for new broadband connection as you will not get any refund amount after paying online. Regards, preeti