I am using Airtel prepaid numbers:
[protected] and[protected].
For the number[protected], on Jan 4 and Feb 2, Rs 99 was deducted for international roaming rental even though roaming was turned off on my phone. This was done without my permission and reduced my balance to zero, causing considerable inconvenience.
For the number[protected], on Feb 21, Rs 99 was deducted for international roaming rental even though roaming was turned off on my phone. Again, this was done even though roaming was turned off and data was turned off.
Please refund the money and I request in the strongest terms to not do this again. I request you to tell me how to prevent this from happening. This is unacceptable.
Regards,
Murali
Apr 4, 2017
Complaint marked as Resolved Airtel customer support has been notified about the posted complaint.
Verified Support
Mar 01, 2017
Airtel Customer Care's response Dear Customer,
This is with reference to your post dated 22 February 2017.
We are working on your concern and would require some more time to resolve it. We shall keep you updated of the progress.
You can also get in touch with us at [protected]@in.airtel.com
Regards,
Anil S.
airtel presence (airtel Customer, service team)
bharti airtel ltd
Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Verified Support
Mar 04, 2017
Airtel Customer Care's response Dear Mr. Venkatrao,
This is with reference to your post dated 22 February 2017.
We would like to confirm that we have shared the resolution details with you.
Should you require further information, please feel free to write to us at [protected]@in.airtel.com
Regards,
Karishma Chauhan
airtel presence (airtel Customer, service team)
bharti airtel ltd
Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
I used go get message before validation period expired and used to recharge.
Last week my mobile no [protected] got deactivated. when i inquired they told its deactivated.
Request to activate the number asap.