Airtel Complaints & Reviews

Hi,

Both my mobile number and email id are wrongly updated for my broadband connection and I am not getting any emails or messages. I have tried multiple times to correct it thru customer care number but there are no options.

My account number is: [protected].

Correct this immediately so that i can view my correspondence and pay my bills appropriately.

Nalina R

Airtel is cheating by showing fill talktime for 110 in their web site airtel.in and when recharged received only 9.65. when i contacted the customer care service they dont even know what is there in their own web site. and even the their supervisor is also not aware.. this is such a pathic service received form airtel. this is [censored] company now.
My airtel NUmber is [protected]. I would like to file a consumer complaint. I have got the screen shot taken from the web site.
airtel customer care reference number is CBNRV[protected]

Hello Airtel,

Refer 79804332.

Today I get a call saying a bill has been generated for 100 RS !?? What more do I have to do? The bill is generated unfairly by Airtel because my account in safe custody was activated in an unauthorized way. Still I paid the dues. Why don't you waiver the 100rs that is generated because of your fault and close my account for good. Why is Airtel so unfair and working without proper moral ethics?

First of all I should not pay for anything other than safe custody charges. You will activate my safe custody within the period without my knowledge and I have to pay? Still I paid twice. Now 100 rupees is generated because of your fault and still I have to pay? Is this how you work?

Hi sir/madam I'm using an Airtel prepaid number from last 4 years and all of a sudden number got disconnected without any intimation.. When called customer care they are saying that the number can't be tracked on their app and still I'm in a shock how could this happen when the number is being used on a daily basis..planning to file an FIR and I'm all done to claim damages for their fraud behavior..

I received 2 sims for my two moiblres
1). [protected]. 2). [protected]
(As the existing one was deactivated) at. 2 pm today from airtel customer care center 4 th. Avenue ashok nagar chennai i was informed that the same will be activated in 4hours. But it is 11 pm now 9 hours have lapsed with out any result my mobiles are blank since 11 am for over 12 hours. Please do the needful urgently

Recently i migrated from airtel prepaid to postpaid(BT 699 Corp Plan). My sim was activated on March 6th but i am not able use and it is reflecting into to my Account. So i raised complaint on March 8 with Reference No (SR[protected] for [protected].
Everyday i am calling to customer care and i am explaining problem but no progress.
it is like question and answer everyday i need to explain what is the problem to customer care people(they can't even read Problem or previous conversion History).
Very much frustrated wit these service .
Already 7 days completed still problem is not solved so allow me to migrate other operator .(again these people are telling minimum 90 days required and airtel prepaid and postpaid we will count as seperate).
if you are not able to provide service for me then you have to allow me to migrate. Rules only for Customer like minimum 90 days why rule is not there for operators?

I have multiple Airtel digital TV customer id
1.[protected]
2. [protected]
As of now I am using customer id [protected] and it's really working well.

But my problem is even if I'm not using the second one i.e. [protected] it disturbing me every now and then. So in order to corresponse smoothly I want to change my mobile for second Customer id i.e. [protected] for necessary correspondence.

So Please change my mobile number from [protected] to +[protected] for customer id[protected] for future correspondence. Thank you.

I have successfully completed the undermentioned given task in My Airtel App.-

1) Watch Eros Movie on eros now channel on "Airtel Movies" and get 500MB.

2) Watch Hooq Movie on Hooq channel on "Airtel Movies" and get 200MB.

3) Download and play any album on "Wynk Movies" and get 700MB.

4) Add account and get 500MB.

I did all the above mentioned tasks on 12/03/2017 but unfortunately didn't received the data benefit of (500MB+200MB+700MB+500MB) for above four tasks as per promised in terms and conditions.

I again completed the above tasks on 15/03/17 but still no outcome.

I've even mailed my problem via email to airtel at .[protected]@in.airtel.com and [protected]@in.airtel.com but from there was no respose. They don't even gave me complaint number. Now I think it is useless to talk with these people, i will switch to Jio, they promise they deliver.

Airtel stop doing false advertising and promotions and hire quality manpower instead of employing cheap low IQ staffs.

-RISHAV D.
[protected]
(AIRTEL, UP)

Dear consumer complaint,

As per airtel app i did a recharge on 9th martha 2017 of rs 549 which stated 42gb of 4g with a limit of 1.5gb per day, however once i did the recharge the airtel app showed only 3gb, also there is no option to check the net balance, i am not getting 1.5 gb per day as promised with airtel app, i kindly request you to forward this to airtel so that i can get a resolution.

My email id is [protected]@gmail.com.

Thank you

I am writing this in regards to the airtel prepaid plan that was offered to me: 42gb 4g/3g data + unlimited local + std for 28 days @ rs. 549, offer valid till 31st march.

Before recharging i confirmed it twice by calling 121 and then sending a tweet to the official airtel twitter account (@airtel_presence). Screenshots attached. Both, the 121 service and the official airtel twitter account confirmed me that this offer is valid and asked me confirm it the third time on https://www.airtel.in/prepaid-recharge. the airtel link also showed me the offer is available on my number.

I recharged my prepaid airtel number [protected] with the above plan today (15th march 2017) and did not receive the full data balance of 42gb, instead got only 3gb of data.

Payment id:[protected]

Please rectify this asap.

Dev

No service is provided since a week. I came to know that the building owner where tower is installed has switched off the power as lease expired or dues not received. Pl restore. We are SBH BANK WORKING IN THE AREA

GUNDARAM VILLAGE
NIZAMABAD MANDAL
TELANGANA 503186

No service is provided since a week. I came to know that the building owner where tower is installed has switched off the power as lease expired or dues not received. Pl restore. We are SBH BANK WORKING IN THE AREA

I have recently recharged my phone with a top up of rs 250 in which my phone signal drops from 4g to 3g. And i can't get 4g signal anymore. My 3g speed is like 2g. I have gone to the customer care in my area but they can't do anything. I just want my 4g network back. I know that its not the problem with my phone since all other sim get 4g signal on my phone. So please help me with this issue. Using airtel 3g with a speed of 2g while having a 4g phone with 4g sim is very frustrating.

My mobile number [protected] recharged before validity which was expiring on 12/03/2017. It was according to sms was for ₹148 since ₹152 was unsuccessful. After recharging it's observed that my balance data of some 5600 mb was vanished.
How it was good to misguide by sending sms.
This is quite unfair. I want my balance data. Matter is simple. Please check this number. Recharge details, and reply yes or no.

Dear sir
I had submitted at the airtel store my request for the following:
1. Transferring airtel no. [protected] from kolkata circle to mumbai circle.
2. Change of airtel no. [protected] from postpaid to prepaid.
The formalities etc were done on 5/03/2017. I was told that the transfer and change from postpaid to prepaid would be effective in a week time. Ten days have passed and nothing has happened. Please do the needful at the earliest.
Thanking you.
Rakesh kumar
Mobile no. [protected]
E1/102, phase 2, bhoomi park, off marve road, malad west,
Mumbai-400095

Since around 6:pm the air tel network on my phone was showing emergency. Kindly rectify my problem to enable continue my calls
My phone number is [protected]

Thank you.

Incident date: 14/3/2017
Customer ref no.: cbnrv[protected]
Status: my issue has not been resolved.

Description:

Last month, i had recharged with rs299 per 28days unlimited package. It worked fine.
Yesterday, i recharged my airtel prepaid with 349rs per 28 days unlimited calls package. But i'm being charged for all my voice calls. I recharged online and there was nothing mentioned about roaming. To me unlimited means "unlimited" and there are no ifs and buts.

When i checked with customer care, they say that i'm in roaming, so, it is not free. The website doesn't mention about roaming.

Yesterday, as soon as i made my first call and got charged, i complained and wrote to airtel customer service, but no action has been taken.

This is absolute cheating.

Resolution:
Ok fine, if airtel is not going to give me the same plan, but return my money to my main account and i'll talk for that amount. I live in blr, i dont want to throw 349 rs into the gutter.

I am nirav sheth (Address : 4, kartikey nagar, division - 3, iskon - vasna road, haringar, vadodara), purchasing airtel post pad mobile card ([protected], [protected]) in december 2016. I got very worst, dirty, unlawful service from airtel. I got following events of mental and physical harassment from airtel company and its billing collection team
1. After getting mobile card, it is not started till seven working days.
2. I got billing scheme of rs. 149/- per month in which 2 g net is unlimited at the time of purchasing of card. But i didnt get unlimited net service and tele talk services properly in first 15 days. I already make written complain of it for more than 5 times in first month. I have also written email with me.
3. No one from airtel is support me for proper operation of my mobile card for calling and for net.
4. I got calls and physical attendant at my home for collection of bill which service i didnt get from company. (Got calls from [protected], [protected]).in these calls, company representative mentally pressurise for paying bills.

I want to book complain against airtel company and billing collection team who is operating above mobile numbers. Also, need your document to file criminal police case against airtel company and billing collection team.

Hi,
I am using Airtel number with friends plan since 2008. I was having call rate of 10 paisa to Airtel local number and 10 paisaSMS.
In last month my call rates suddenly changed to 1.9 paisasec(Rs 1.14Min) to Airtel number and Rs 1SMS, which is too High and unacceptable. After I spoke to customer care, they have reverted it in 72 hrs.
Now, after 15 days of this incident, it again changed, I have communication with customer care, they said it will get revert in 72 hrs.Now its almost 5 days but it hasn't been reverted. Upon calling, they are saying Airtel Friends card plan is terminated for your number and you need to do some tarrif recharge to reduce call rates.
How can they terminate my plan without notifying me??
On other hand you are reducing 3G4G rates to compete with JIO and to compensate to it, you are charging heavily to your regular customers by changing their plans...that too the charges are too high.

Please take appropriate action and help me.
Also let me know any other forum from where I can make complaint.

Thanks,
Mangesh

I have 3 airtel number in CUG connection. My wife carried one number to USA on Feb 08 early morning 3am IST and she reached USA Atlanta on 9th early morning by 3am IST. And she collected the baggage and messaged me after 5am. In between I called Airtel customer care by 4am and inquired for USA packages and plan, I activated 4999rs plan for 30day validity, After that I thought she can get better provider for less price, So I called customer care again by 4.30am and ask them to deactivate the 4999rs plan. The customer care person also confirm me this 4999 plan amount will not come in my bill. So I said her get other SIM there itself. and she not used that Airtel SIM by 12th FEB on wards . But i got that plan amount 4999 added in the Feb month bill. I called customer care and explained them. But now they saying even you deactivated that 4999 plan, On same day when I deactivated if she received any SMS or any call this plan charges will applicable. its one time activation changes that will not be waiver. This one they could have confirmed me while i deactivate that plan. So that at least I would have used that SIM for one month. Due to miss communication of customer care person I need to pay 4999 + tax. Could you please help me on this.

Customer ID 30280024
I am fully frustrated as I HV suffering a lot regarding ur service.so many times it's stops to work automatically Nd signals disappears, as I HV requested so many times to solve my problems but after 10-15 days every time it left the signals Nd every time I pay for but now I m fully frustrated Nd going for further action against you, worst service