Airtel Complaints & Reviews

Sir/madam, i recharged my airtel mob no for STV 147=4GB 3G/4G 28 DAYS plan as you informed(offer)(11/03/2017), but i have been recharged only with the benefit of 350 MB...i recently contacted the customer care but they failed to accept my complaint as they said that they do not have any such offer for my mob no and ask me to complaint here.i request you to proceed with my complaint and recharge me with the benefit of 4GB as soon as possible as the company informed...Attached the screenshot as a evidence that i have been informed with the offer STV 147=4GB 3G/4G 28 DAYS

Mobile number [protected]
Transaction Id[protected]
Airtelmoney txn#[protected]
Amount Added 605
Date March 2, 2017

On March 2nd 2017 I tried adding Rs. 605 in My Airtel app with Transaction Id[protected], the transaction failed but the money was deducted from my bank account. The amount deducted is still not reflected in my account.
Please take a look and provide a solution.

I am using airtel no past 10years but unknown person change my SIM no without my knowledge on 04th Mar 17 eve 17:00 to till date that person theft my father cash in bank same day not working my phone immediatly I call ur customercare 121 some person said ur SIM damage contact nearest showroom next(5/3/17) went showroom airtel employee asking SIM no change I am shocking I did not any request for SIM issues how is possible without my knowledge u change the SIM no ? I[censored] change option u asking photo and proof . On 5th Mar showroom employee receiving proof and 've new card inform activate with in 4hours but not activate again call 121 person said ur phone([protected]) is active but don't outgoing and income calls again went next morning asking ayanavaram airtel showroom person not proper answer for me again asking 121 one girl picking phone same answer reply for me
I had compliment for theft money In commissioner office I have checking phone working 2 minutes again call ur phone not working message immediately going to airtel person sent mail to ur office after 2 hours activate my no till date unknown person using my no with online trf OTP using Pls take action immediately and reply for me

I have received call from Airtel Customer care about new internet plan. In that i have to pay only Rs.100 for 1.5gb 3g/4g data instead of Rs.225 for 2gb 3g data. Now i received bill having both plans activated though i have said to cancel 225 Rs plan. Total plan activated is of Rs. 325. I have confirmed it 3 time on call though i m cheated by Airtel. Do give me solution for this problem or deactivate all active plans from my number. Reliance 4g is better to use.
Mo. No: [protected]
Email: parth.[protected]@yahoo.com

Sir,
I am Pratap chakraborty from Kolkata(Tangra). Am provide more than Rs..200000 sales per month for airtel. But some reasons I will leave airtel retailership. The reasons is 1) I've more than 200 pco connection in kolkata.But the unfortunate think is any pco recharge are not available in kolkata. Infact recently 1010, 1870, 1001, 331 pco recharge are stopped.
2) some airtel pco no. that have many balance but talktime validity was expired. thats why the customer could not use the balance. I already informed the distributer, T.M, & ZSM of airtel but they are not respond my complain because those no. are pco no.
My humble request to you that if you solve the problems then I am again continue the airtel retailership.
Name : Pratap Chakraborty
Store Name : hello Communication
Contact No. : [protected]
Lapu No : [protected]
E-mail : [protected]@gmail.com

Hi, airtel disconnected by number, [protected] which was in use for more than 15 months on 25 Feb 17. On comtacting the customer care, the executive intimated me that the service will be resumed on submission of identity and address proof documents. I have submitted the all requisite documwnts to airtel service outlet in gajuwaka, Visakhapatnam on 03 Mar 17. The outlet staff has provided me a new SIM at the cost of Rs 25/-and asked me to wait 48hours for activation of SIM with my original number. On 04 Mar 17, I have received a confirmation message from airtel that the service will be resumed in next 24 hours. However, the service was not resumed even after 24 hours. On cotacting the customer care again, the executive has convinced me that sometimes it could take 72hours for activation of number and directed me wait till 07 mar 17. I had to call the customer care service again as the service has not resumed even after 07 Mar 17. This is the executI've has informed me that the number is activated but if I am not getting the signal then it must be the problem with the SIM card and asked me to visit the service outlet where I took the SIM card on submission of requisite documents. Even, The executive denied to rregister the complaint. Left with no option, I visted the service outlet again on08 Mar 17 resolve the issue, but to my surprise the service staff at the outlet was clueless about my non activation of my number and told me that they have sent the details to techniCal staff and promised me that the problem will be resloved in next 24 hours. And the same has not happened till now.

I have no option but writing this complaint to resume my connection as I am tired of visiting service outlets and calling customer care services.

It is harassment for existing customers...

Srikanth Nalla
Visakhapatnam
[protected]
[protected]@gmail.com

Hello this is Pooja, my number [protected] is on Mr vivek Kumar Singh, who is one of my family member .

My complaint is, I got a message from you people at 12.35 for my offers, there I saw a offer of Rs 348 in which I was getting UL calls + 28 GB, 28 days, I got the same offer recharged at 12.53 pm .

After that I only got 1GB data, I called your executive at 1.15 for inquiring for same, she infirmed me that I will get 300 min per day and 1200 min for a week, and 1GB data daily 500 mb day data and 500 mb night data .

That day I called four times to your executive, every time they told me same thing, but today on 10th march when I didn't got the promised Data, I called on your customer care number, I atfirst talked to some executive they are telling me that I was not entitled for same offer, as you have given me that offer on 7th march .I m too frustrated abd feeling like cheated, please do the needful .

I will be thankful if you will reply and help me

Airtel retailer gave me a Postpaid Sim and at that time he told me that the sim is Prepaid after 20 days later i got a call for a Bill payment. when i see my bill there was only 17rs where i used for call rest is my plan. I just wan to complaint that i need prepaid sim and i dont want to pay my whole bill. I will only pay my used call charges. also i don't want to go airtel store because this is not my fault.

I had raised a Complaint Regarding Bill Payment on 8 March 2017 2:08 PM.

Got reply As

consumercomplaints.in
8 Mar at 2:08 PM

To

[protected]@yahoo.com

Message body
Greetings. Your complaint has been forwarded to Bharti Airtel Ltd. customer service. You should receive a reply from the company representatives within several days. Please login to your account to view and update the status of your complaint. To view your complaint on www.ConsumerComplaints.in click here: https://www.consumercomplaints.in/airtel-b100013?frommail=[protected] We sincerely hope your issue will be resolved as soon as possible!

Kind regards,
ConsumerComplaints.in Team

Later I had received a call claiming that he was one Service provider he has taken all my Debit card details and made transaction into his account of
around 50, 000. He has blocked my sim also. May I know why all the information is leaked or to whom does the complaints being receive. Is there any separate Team for this. I have given a police complaint on this. Please take action on this.

Got this device on 22nd Feb 2017. On 25th feb 2017 device sitched on for first time and message in next 2 min 50% usage completed. switch off the divice and wait for customer care. Absolutely no help. Then wanted to check if there was modification done post call. Swithed on and pooff remaing 2Gb completly and device turns stone with blinking lights

I'm Not receiving any SMS in my number. even airtel configuration msg. My no. is [protected].

Sir
Myself sandeep customer of Airtel since 7 years, i was irritated by your customer services this is 4th time i was complaining regarding signal problem
Please ensure not to repeat it again if this happen i was planning to change to other network
Thanking You

Hello sir/mam
I have purchased a prepaid sim card of airtel.4 years back. I have kept my sim card in one small packet while marketing it has lost some where.I have lost my sim its number is [protected]..please deactive my sim immediatly.So that noone can missuse this sim.
.thank you

Hi,

Trans id : [protected]

Mob no : [protected]

email id : [protected]@gmail.com

I have already raised several complaints regarding the data breach . My bills and details o[censored]sage are being sent to somebody else.
From past 3 months i'm asking to send only to me . while in app still i can see somebody else mail id. I would not pay the bill until this is resolved. else please get paid by whom you providing my bills and details. and though i have been making so many complaints regarding same, i have even visited near by airtel customer center (Kamakya, Banashankri ) i see that the customer care executive said this is was the first time they have the complaint registered so far. this is hilarious! Airtel if you cant maintain the security of bills. how can they handle banking ? very distressed with the service and behaviour.

PFA, have attached the Screenshot from my mobile, where in after trying to change the email id . im unable to do so. even after complaint registration its same.

Hello,

I have already registered a complaint on airtel website. My request Reference
No. is PR[protected].

My complaint is below.

"I am getting Rs.347 plan Unlimited Local+STD calls+28GB data, 28 days(Data Limit: 1GB/day) Recharge before 31-Mar-17 & get offer for 1year(T&C) in special offer for you section in Maharastra, India. So I have recharged this plan from airtel site.But I got only 2.5gb 3G.What can I do? M.No-[protected]."

In airtel's track your request section, in resolution, I got bellow message.

"Dear Mayur Patel,
This is in reference to your complaint regarding non-receipt of recharge benefit for your airtel mobile number [protected].
At the outset, we regret the inconvenience caused.
I would like to inform you that your concern has been registered with reference number CBNRD[protected] and the same would be resolved by 10-Mar-2017 09:17 AM.
We request your cooperation. Thanks for reaching out to us. Delighted to assist you."

And today it is 11:16 and still my issue is not resolved.

Thank you,
Mayur Patel

I was satisfied with airtel services but opinion has been changed know. My bill has suddenly jumped to Rs. 1215/- which is not convincing. Use of Internet is surprisingly high. I am alone user of mobile and having Jio & MTS for use.
I have strong doubt on your metering. I will not be depositing bill till the bill settled to my satisfaction.
Regards.
A K SAXENA
Mobile No. [protected]
12-A Kipps Enclave
Shastri Nagar
P.O Izzatnagar
BAREILLY - 243122 (U.P)

Sir, Airtel employees have changed my sim for upgradation on 02/03/2017. The sim no.is[protected] is not activated till now. My Phone No.[protected] is from Andaman & Nicobar and from the last 8 months I am working in Siliguri and the Airtel office has activated the same in Siliguri with same number. Now I am facing very difficult for my day to day work without activation of my Airtel No.[protected]. Kindly activate the sim immediately.My contact Number is [protected].Regards

Facing problems with connectivity invomming and outgoing both..number shows busy fr incoming calls, and calls get dropped fr outgoing calls..facing problems from past 3 months..

Kindly help me to change my mpin . I forgot both date of birth and mpin.

I still have 13.9GB data left in my account. But the speed is so slow. If i recharge again then the speed increases.. **** you airtel. My data pack is about to expire you **** cheaters. Deceiving customers in the name of Jio competition. I have activated Samsung Galaxy j7 15GB offer and recharged with Rs.259 that is 1GB. And i have received another 14GB. I have used 1GB data and now 13.9 GB os left in my account and i can't even use it to browse the web. I have to do another recharge to be able to use the internet. What is the use of having 13.9GB in my account if i can't use it? Airtel you ****in cheaters. I will not use you anymore. I will port to Jio. You ****.