| Address: Thane, Maharashtra, 401105 |
| Website: www.airtel.in |
Dear Sir,
My name is Rakesh Ghadi holding your Airtel Mumbai postpaid Number - [protected] from last 6 years.
Incident took placed on 8th Feb 2016. All of a sudden I received “NO Service” message on my screen, after which I assumed it’s a SIM issue; so I remove my SIM and re-inserted by cleaning it, but no use. Then, I thought its major issue, so I called up customer care, and asked for the reason, that time I came to know that my SIM has been Port Out with another service provider and it was permanently disconnected from Airtel .which I have never asked for, neither I got any intimation regarding PORTING from Airtel.
Next day immediately I visited Andheri- East- J. B, Nagar Airtel gallery. I informed them whole incident, but the same reply I got from them as well. They can’t do anything, as SIM has been Port Out with another service e provider.
Now please tell me, is it my fault??That, I am your customer from last 6 years.
How can we trust on your services?
I am very much disturb and stuck due to this. Please kindly help me in this matter and I will be very thankful to you.
“We steel believed on your service, don’t disappoint your customer”
Rakesh Ghadi
Contact Number: [protected]
Email Add:rakesh.[protected]@ecdindia.com/Rakesh.[protected]@gmail.com
MUmbai
Apr 1, 2017
Complaint marked as Resolved
Airtel customer support has been notified about the posted complaint.
Verified Support
Feb 14, 2017
Airtel Customer Care's response Dear Customer,
This is with reference to your post dated 9 February 2017.
We are working on your concern and would require some more time to resolve it. We shall keep you updated of the progress.
You can also get in touch with us at [protected]@in.airtel.com
Regards,
Anil S.
airtel presence (airtel Customer, service team)
bharti airtel ltd
Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services
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Verified Support
Feb 26, 2017
Airtel Customer Care's response Dear Customer,
This is with reference to your post dated 9 February 2017.
We would like to confirm that we have shared the resolution details with you.
Should you require further information, please feel free to write to us at [protected]@in.airtel.com
Regards,
Akanksha Singh
airtel presence (airtel Customer, service team)
bharti airtel ltd
Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd