Airtel Complaints & Reviews

Hello Sir
I Recharge My Airtel Data Card Number Through ICICI Net Banking With Plan
Of 80 MB 2G/3G Data @ Rs22. But Airtel Did Not Give Me This Benefit They Give Another Unuse Unexpected Offer Of 20Paise/Minute Call Rate 28 Days Which Is Un use For Me I Talked To Airtel They Are Saying This Is Not Their Fault This Is Bank Fault. But Bank Are Saying All Update Come Through Airtel This Is Airtel Fault. Now What I Need To Do. This Happen With Me Many Time, Please Take Action against Airtel.

Thanks

Hi I am from Devakottai, Annanagar in our area for the past two years we dont have a proper network. If you are inside the home then tower will be 0.Lots of complaints registered with Airtel but no use.If anyone can resolve from Airtel will resolve this issue.If airtel wants to check the signal strength then they can test.Annanagar, Devakottai . So for other networks are working without any issues except airtel.
[protected]/[protected]

I am Bhaskar Naidu want to lodge a complaint against airtel, as i am getting unwanted calls from number starting from[protected]/69121646/[protected].
As sometimes he speaks some rubbish and disconnects the calls and sometimes it is a blank call as well as missed calls also.
I want to bring it to your notice that once or twice it had happened that the person on the phone had asked to come to certain unknown place without revealing his/her identity.

Kindly look into the matter at your earliest or else i need to lodge a police complaint against the person whomsoever it may be...

Thanks and regards
Bhaskar Naidu

I applied for a airtel broadband connection at my house on Gurusamy Road, Nolambur, Chennai. The tele marketing person had assured me that 16 mbps connection was feasible. I paid Rs 1000 online. But the next day, a technician called me and said, it will not be possible to provide broadband connection in the location.
They have not responded to my calls. Nor they have refunded the money. Very poor service.

My mobil number [protected] Karnataka sim not getting recharge it say dectivated pls do re-active the same number . I want to use same number only pls need help
Thank you.

Sir i purchase a postpaid sim from airtel care shop and assured me that it will active within 4 hrs.After two days they told me that sim is defective so that we are giving you a dup sim. Today after five days sim has not activated.

I am using an airtel prepaid sim ([protected]) and 2 days ago, I got a 3G data pack recharge of 1 GB data limit valid for 28 days. Last evening, 16th feb 2017 I lost around 500 mb from my data pack when I wan't even using it so much and just right now, 17th feb 2017, suddenly my data pack got used by 400 mb when my phone wasn't even in use and all tasks were cleared. It showed me that my data limit is reached when I haven't even used my phone that much+ I have wifi at home and college so I just cannot get this sudden data limit ending notice as this is not a common occurrence and I usually have an idea of how much data gets used every time I get a recharge done and the funny part is I had hardly used my phone in 2 days because of my very tight schedule and work pressure.
Please try to resolve this issue.

I am not getting where to complain . . I called the company numbers they put me on Voice system . I am not getting where to complain sir please Sir I lost my phone today on 17 Ben 2017 it had two SIM Airtel [protected] and Vodafone [protected] I am requesting you to please block both these SIM cards . I would like you to please help me . I am feeling very helpless .I will be very thankful i[censored] help me to get both the SIM cards blocked .

My sim no. [protected] has been suddenly blocked since last 20 days. Accordingly I contacted Airtel Gallery, Nashik Road, Maharashtra. I was assured that my sim will be reactivated within a week. I regretfully state that the sim is not reactivated till date. I am using the sim since last 6 years. This has caused a great inconvenience to me.
Kindly consider the situation and do the needful at the earliest otherwise unwillingly i will have to take legal action.
Regards
Naik Uday Purushottam

Mobile number [protected]
paytm Order Id [protected] has been successfully processed with Rs.348.
with reference number[protected].
till today i have not received balance.

I have been charged for the past six months since I advertising been out of the country it being deducted from my account. I want this service to be deactivate immediately and refund my hard earned money.

I don't know how this service has been activated but unfortunate for me this has been going on since forever when I go to the airtel service center they say they cant help me. when I m out of the country I m scared to recharge since as soon as I recharge they charge me for the same. I cant even send an sms to stop the service.

[protected] this I is my no.

Rattan Anuoop - you can contact me on [protected]

I had ported from Vodafone to Airtel Postpaid and this is my first day worst experience with Airtel.

At the time of the porting Airtel Executive promised me for 8GB 4G data and unlimited free voice calls all over India for a final bill amount of 540 rupees (inclusive of taxes). But, now cust care exe. says 3GB data and I will be charged for 630 rs.

I'm stayiing in Mittanamalli, chennai-55.Recently I changed my Airtel prepaid number 3G SIM card to 4G SIM card on my iPhone 5s which one I specially bought 4G internet service. But I only getting 3G signal.I call 121customer service, they said no 4G connecting to my Area if so why don't they mention before I changed my SIM card .Ive been cheated and lost my money by topup 4g data pack.Again I tried and submitted my complain.They are saying I can issue this complain to any media.

Dear Sir,

In my earlier mail and with over telephonic conversation I already inform you that I am unwilling to continue your broadband service as well as telephone service with immediate effect but till date you are not disconnect your services.

Hence, you are requested and reminders to disconnect the connection with immediate effect.

Thank you

Dipankar Saha

I, Paras Gupta, am customer of Airtel digital Tv since past 2 years and each year I have faced similar issues. Last year I did not pay much heed to it, but I now have realized that these DTH companies are looting us and we need to do something about this. So this year, I am gearing up to take legal action against them. Below is the description of my issue faced this during past 11 months.

Issue Description:
I renewed my connection on 27th March 2016, DigitalTV ID [protected]-001 with Rs. 4752 for Mega Standard 11M+M pack and DigitalTV ID [protected]-002 with Rs. 3012 (discounted price on second Tv connection for same pack).
Firstly, they have revised prices in mid-of the season and accordingly my 12 month subscription has been reduced and my connection will be suspended from 17th Feb 2017. I.e. subscription reduced to 10.5 months from 12 months.
Secondly, they have activated few Top-up packs on my connections without my consent or request. I wrote emails to them as the customer care is never reachable. To my emails, I have received responses such as, “packs are activated with customers request and consent only; this has been confirmed by our customer care”. When I ask for proof and call recordings, they ask me to get in touch with customer care, which is never reachable.
Action Sought:
Firstly, I want my complete 12 month subscription on both my connections as promised on 27th March 2016.
Secondly, I want refund for all the top-ups activated without my i.e. customer’s consent.
Thirdly, I request you to compensate me with an amount of Rs.10, 000/- for the extreme stress and mental agony and time wasted by the customer care unavailability and unacceptable responses.
In case you fail to take these steps within 15 days from the date of this letter, I would be forced to:
● Ask my lawyers to file a consumer complaint against you for gross negligence, lethargic conduct and deficient service, as well as additional compensation for mental agony and legal costs;
● Ask my lawyers to consider the filing of a civil suit against your organization;
● Start a sustained online campaign spreading the word about the appalling level of service that I have received from you; and
● Issue press releases online and in the print media.
I hope that I do not have to take these steps and look forward to an amicable resolution of this issue.

Mam plz deactivate may airtel.no. [protected].My no. is already not in use by me. It's sim card is damaged. But the bill has came to my house even if it is not in use. So I request u to deactivate my this no. Thnx

I applied for Airtel 4 G broadband connection with Airtel. They sold a device to me for 4 k and activated a sim. But nobody came for installation . After waiting for 10 days I called the customer care but they told that number itself not activated. But finally after 1 week continuous follow-up they came and fixed it.

The connection worked for only 15 days and suddenly stopped. Registered a complaint and they sent some guys to check. The service engineer told me signal lost and range is not there in this area so he ll spk to higher officials and do something .

But none came after that. Fedup with Airtel and team I decided to give up . Exactly two months after that I started getting calls in my alternate number for payment . They charged me for 3 months some 4.5k. they are giving me explanation that it's a 4 G and fixed cost. What stupidity is this ?? How can even they charge for connection which lost signal from their side.

From the day one I applied the connection Airtel didn't call me even single time. How they are calling me for payment and that too for the connection which worked for only 15 days. I paid 1.5 k for connection and 5 k for device. 6.5k loss for me.

And within few days after my discussion with customer care I got a call from their legal team . They started threatning me if I don't pay I will be filed a legal case.

I want to teach them a lesson. I'm filing a case against them in consumer court for cheating my 6.5 k and threatning me .

This complaint is regarding charging telephone bills for connection that is not being used and was discontinue 6 months back. Back in Aug 2016 I had filed a request # 71308870 to shift telephone connection from my current location to new location to be moved. This was not attended for more than a month inspite of repeated followed. Finally the request was closed mentioning that connection cannot be provided to location I am moving in due to technical infeasibility there. Now I am charged with rentals for last 6 months and being followed up on daily basis on my cellphone. I am being threatened of dire consequences from the company.

I would like to have hthese calls stopped and not charged for rentals as the shifting of connection was deemed technically infeasible at company's end

Thanks,
A N Shah

I am a retired army officer using airtel postpaid mobile [protected] since long time. I am permanently settled down at defence colony Mamoon cantt (chatwal) I visited airtel outlet in mamoon cantt today for changing my mobile no from bangalore (karnataka) to mamoon (pb) however the sale executive demanded cash Rs1000 from me and told that it will be kept as a security deposit but they refused to give any receipt for this amt which is not understood . Moreover behaviour of the staff was very rude and unethical. May I request you to look into it. Thanks and regards.

Dear Airtel Team

I have been writing to Airtel since 12-Dec-16 and the matter has been resolved yet. Moreover, today my outgoing calls have been restricted and Airtel Delhi Appellate Authority have been time and again asking time to resolve the issue and have promised to send the correct bill. Airtel has been continuously troubling me with all representatives wanting to understand and finally doing nothing to resolve the issue. They just have to reply. They are least concerned whether the customer's complaint is resolved. Moreover, in their internal chat, they record everything but while writing back to the customer, they are diplomatic and do not accept their fault. Airtel hasn't been able to send me the correct bill and my calls have been restricted. I have included my mail communication with Airtel Appellate Team for your ready reference. I think I should sue Airtel for troubling me.

Nishant Mehta

Mail to: appellate.[protected]@in.airtel.com on 16-Feb-17 @10:07 AM

Dear Airtel Appellate Team
The outgoing call facility on my phone has been restricted. I will sue you if this is not stopped immediately. You are not able to rectify the bill at your end and have been continuously troubling me. Kindly watch your actions or you may have to face the consequences.

Nishant Mehta

On Tue, Feb 14, 2017 at 8:31 PM, Nishant Mehta wrote:

Dear Sangeetha
I am unable to comprehend why the below mail sent by me at 5:52 PM was not replied to and instead I got response to my previous mail sent on 9-Feb-17.
Copy-Pasting the mail again for records:

Dear Appellate Team
This is to record our yesterday's conversation in mail which has been missed by you. I received a call from Ms. Sangeeta who told me that my STD charges are Rs. 0.5/min. for CUG and Rs. 0.6/min. for non-CUG calls. I told Ms. Sangeeta to refer to Mr. Vinay Yadav's mail wherein he had confirmed the STD charges to be Rs. 0.5/min. for all calls. She asked me to be on hold for a minute and then transferred the call to Mr. Pallav who agreed that there is a discrepancy in the bill and told me that the concerned team will forward me the correct bill in 72 hours. I also requested him to stop the reminder calls and messages on my phone because a customer should not be troubled for a fault of Airtel. He agreed to removed this and apologised for the inconvenience.
Regards
Nishant Mehta

On Feb 14, 2017 7:32 PM, wrote:
Dear Nishant Mehta,

Greetings from Airtel!

This is in reference to your email regarding billing issue for your Airtel mobile number.

As discussed, I have escalated your issue to the concerned department and our team is working to resolve your concern at the earliest. One of our resolution specialists will update you on the status of your complaint within 72 hours. We appreciate your cooperation till such time.

Thanks for reaching out to us.

Yours sincerely
Sangeetha Lakshma
bharti airtel limited

[protected]Replied Message[protected] From: appellate.[protected]@in.airtel.com To:
Sent: 09/02/2017 02:09:14 PM
Subject: Re: [|BAL|REF41874702|] BILLING ISSUES

Dear Nishant Mehta,
This is in reference to your email enquiring about the bill plan of your airtel mobile number . Basis our discussion on, I would like to inform you that I am escalating your issue to the concerned department and they will get back to you within 72 working hours with an update. I regret the inconvenience caused in this regards. Thank you for your understanding. For further queries, please do email.
Customers touch points:
Level 1: Customer care: 121/198 and [protected]@in.airtel.com, working hours - 24/7.
Level 2: Nodal Team: nodalofficer.[protected]@in.airtel.com and ([protected]), working hours: 9:30 AM to 6:30 PM, Monday to Friday.
Level 3: Appellate Authority: appellate.[protected]@in.airtel.com and ([protected]), working hours: 9:30 AM to 6:30 PM, Monday to Friday.
Please visit our website www.airtel.in for a range of products and services. Yours sincerely
AANCHAL MANCHANDA
bharti airtel limited

[protected]Original Message[protected]
From: To: appellate.[protected]@in.airtel.com
Cc:
Sent: 08/02/2017 06:13:27 PM
Subject: Re: [|BAL|Ref41874702|] BILLING ISSUES

Dear Vinay

You called me up today. I have summarised the discussion, as everything was not mentioned by you in your mail.

1. The call charges mentioned by you on call yesterday were different from the one mentioned in mail for which you apologised.

2. The call charges mentioned by Airtel executive on mail dated 12-Jan-17 were different from the one specified by you in mail were different for which you apologised.

3. I have requested the intervention of a senior appellate authority in yesterday's mail. No action on that and no talk regarding the same.

4. Have not received the corrected bill till date, as promised time and again, beginning from 12-Dec-16. Will be waiting for the same.

5. You also confirmed that you will be listening to the recorded conversations for the calls made on my number to understand the issue and will resolve this. You have not mentioned the same in your email.

I would request you to listen to the recorded conversations, as mentioned by you rather than calling me and disturbing me time and again and resolve the issue by sending the correct bill, as promised earlier. Moreover, I would request that if I need to be called, a Senior Airtel Authority in a position to take action (who also can deliver when committed something) should call me.

Fed up of your calls

Nishant Mehta

[protected]Original Message[protected]

From: HYPERLINK "mailto:

To: HYPERLINK "mailto:appellate.[protected]@in.airtel.com"appellate.[protected]@in.airtel.com

Cc: HYPERLINK "mailto:[protected]@airtel.com"[protected]@airtel.com;HYPERLINK "mailto:nodal.[protected]@in.airtel.com"nodal.[protected]@in.­airtel.com

Sent: 07/02/2017 12:11:36 PM
Subject: Re: RE: RE: RE: RE: RE: [|BAL|Ref41537516|] BILLING ISSUES

Dear Airtel Team
It has been around 2 months and still I haven't received the correct invoice from your side, as promised. Moreover, I am receiving reminder messages (screenshot attached) from your side with service disruption warning. I regret to inform you that your team is not efficient that they are not able to send correct bill in 2 months. You are consistently troubling the customer for a fault of yours. Is this the kind of service customer should expect from you?

Nishant Mehta

On Feb 2, 2017 4:38 PM, "Nishant Mehta" wrote:
Dear Prabhleen
We talked on this. The invoice is not correct. Moreover, you do not include the discussion on phone in customer's revert mail. But you include the same on your internal office chat. Hence, I feel that Airtel is not fair and transparent in it's communication. The same is the case with the bill sent by you.
I will be waiting for the correct invoice, as promised by you. Once received, I will be able to pay the bill.
Thanks & Regards
Nishant Mehta