Airtel Complaints & Reviews

I am complaining about Air tel customer service where they kept me on hold for 45 mins to speak to a supervisor then disconnected. They treat me like an idiot when i have been complaining for last 6 months that i cannot register and view my landline and broadband account online. Ashamed that's how they treat customers. Is there an escalation path or a way to tell Sunit Mittal, apathy of their customers?

I am complaining about Air tel customer service where they kept me on hold for 45 mins to speak to a supervisor then disconnected. They treat me like an idiot when i have been complaining for last 6 months that i cannot register and view my landline and broadband account online. Ashamed that's how they treat customers. Is there an escalation path or a way to tell Sunit Mittal, apathy of their customers?

I am from ajmer, & want to complain against staff member of airtel office which is in, Amar Plaza, ajmer.
I took the sim of airtel in August 2016. I have asked for a prepaid sim, the worker had given me a postpaid sim..and afterwards said sorry for the mistake n told that after 4 months they will convert the sim to prepaid.
After 4 months when i went to office, they said this is a postpaid sim so it will not b converted to prepaid.They misguide me.
From last 3 months i am not using any services of airtel, but still every month my bill is generating. And i payed the amount. I am quite disappointed
I am dissatisfied with your company, services & staff attitude. Due to this reason i am walking out of airtel.
And now the 500 rs, which i am paying without using your services...had pulled down the image of airtel company

I get message from 54321 that Rs 5 has been deducted from my Airtel mobile account for Crazy Racer game. If i don't get the solution i will have to deactivate my SIM card.

It's been more than 3 months and i couldn't find solution. So please look into this issue because solving my problem will give answers to many with same problem.

Please solve this problem

Dear executive,
As i have registered my complaints on 121 earlier also.
I was a prepaid customer of airtel since a long time.Few months back, i moved to postpaid plan with 299 rental in which i have availed a 4G net pack of Rs 655.
3 months back, I moved to 549 infinity plan in which i am getting sufficient 4G internet.So, i have stopped rs 655 net pack.But, due to lack of responsibility from your end it is not stopped till date.I am getting a bill of more than my expectations every month.I have already paid incorrect bill since 2 months, but now I am not going to pay this last bill of 1900 approx against this 549 infinity plan.
I was told that in the bill of february, i will get reimbursement of the previous incorrect deducted amount.
Despite of getting the same, i am getting a much more fake bill of 2000.
I also have a recording of the conversation with the customer care executive which i am attaching with.
Now, do whatever you want.
Neither i am going to complaint anymore nor going to pay this fake bill.

Regards
Unsatisfied customer
Akshay Saxena

My Airtel digital TV changing automatically. Have removed the remote batteries then also same thing happens. called the call center they had asked me remove v card clan and re insert it. Remove HDMI cable. But still no resolution.
Again called the call center they stated that they have registered a complaint and will send some one to check it. Now the same will cost me 150 RS for visit or 300 RS if the STB has to be replaced.
Customer ID is [protected]
Mumbai circle

I m rohit sir maine ek internet ka connection book kiya tha 25 jan ko air tel executive mere pass aaya aur mujhe ek slip de gaya aur 1000 rs le gaya but abhi tak na connection laga aur na hi money refund hui itni mails ki hai maine air tel mai but phone aata hai abhi time lage ga kar ke taal dete hai mera caf no hai (Dld0726355)

Name rohit sagar
Address ea1/68 lower ground main market inderpuri
New delhi 110012

We are facing some web pages are working some pager not working. Regarding this we give a complaint to Airtel . They sent a person and check the server and other lines then they say the problem is in our server it will solver in one or two hours. but it won't happen. past 10 days we make sever followup it own't solved and they closed the complaint without our knowledge. now a days airtel services are very poor and the action is very slow and they give fake information's to the customers. our no is[protected]

Hello dear sir my number is [protected] airtel but my numbers is old plan and I am not satisfied plan please change tha plans my data plan is not ok and another number data plan 98 rupee 2 gb data and my numbers plan 148 rupee 1.5 gb data please change plans and doing solutions my numbers and contact me my number and giving feedback my number thanks

I was having a Airtel Sim bearing mobile no. [protected] on the name of Nirmal Kumar Goyal. i placed a request to surrender this sim six month back. but it didnt got surrendered. after six months i got a call to make the payment of pending amount on this number of rental. but as i was not using this sim how my payment got aroused after checking the bill we came to know that the amount was for rental amount only. apart from that we made the payment of the outstanding amount then again we applied for surrending the sim. after that i got a call from [protected] without giving me the no. i was asked to change the plan. i am having another no. of airtel i thought that they are asking to change the plan for the same. but in the evening i again got a call stating that in the morning you asked to change the plan and now u gave a letter to surrender the sim. then i came to know the case . i would like to ask that if a sim is already surrendered 6 month back how can it get activated on its own. encl. is the copy of the letter, money receipt and bill of the payment we have made. i would ask you get my rental amount been refunded as it is non of my fault. i made the payment but i desire to get my payment back. this is a formal letter else i wil l be bound to go to the consumer court.

I have ported my no. from Vodafone to Airtel in Nov 2016, after porting i am facing network problem during call. I had raised complaint no. of times on 198 and even the network team visited, they also said that this area has network issues and raised this issue to higher authorities, but no solution yet .
I am paying bill every month but it is useless for me as i am just wasting my money, if i refuse to pay they barred my outgoing calls.
I just cant close my this no. because it was mentioned in my all documents.
Kindly take proper action against this, as i was getting cheated continuously by Airtel on the name of service.

Thank you,
Rishabh Sisodiya
[protected]
Ghaziabad

Sir/madam, i recharged my airtel mob no for STV 147=4GB 3G/4G 28 DAYS plan as you informed(offer)(11/03/2017), but i have been recharged only with the benefit of 350 MB...i recently contacted the customer care but they failed to accept my complaint as they said that they do not have any such offer for my mob no and ask me to complaint here.i request you to proceed with my complaint and recharge me with the benefit of 4GB as soon as possible as the company informed...Attached the screenshot as a evidence that i have been informed with the offer STV 147=4GB 3G/4G 28 DAYS

Mobile number [protected]
Transaction Id[protected]
Airtelmoney txn#[protected]
Amount Added 605
Date March 2, 2017

On March 2nd 2017 I tried adding Rs. 605 in My Airtel app with Transaction Id[protected], the transaction failed but the money was deducted from my bank account. The amount deducted is still not reflected in my account.
Please take a look and provide a solution.

I am using airtel no past 10years but unknown person change my SIM no without my knowledge on 04th Mar 17 eve 17:00 to till date that person theft my father cash in bank same day not working my phone immediatly I call ur customercare 121 some person said ur SIM damage contact nearest showroom next(5/3/17) went showroom airtel employee asking SIM no change I am shocking I did not any request for SIM issues how is possible without my knowledge u change the SIM no ? I[censored] change option u asking photo and proof . On 5th Mar showroom employee receiving proof and 've new card inform activate with in 4hours but not activate again call 121 person said ur phone([protected]) is active but don't outgoing and income calls again went next morning asking ayanavaram airtel showroom person not proper answer for me again asking 121 one girl picking phone same answer reply for me
I had compliment for theft money In commissioner office I have checking phone working 2 minutes again call ur phone not working message immediately going to airtel person sent mail to ur office after 2 hours activate my no till date unknown person using my no with online trf OTP using Pls take action immediately and reply for me

I have received call from Airtel Customer care about new internet plan. In that i have to pay only Rs.100 for 1.5gb 3g/4g data instead of Rs.225 for 2gb 3g data. Now i received bill having both plans activated though i have said to cancel 225 Rs plan. Total plan activated is of Rs. 325. I have confirmed it 3 time on call though i m cheated by Airtel. Do give me solution for this problem or deactivate all active plans from my number. Reliance 4g is better to use.
Mo. No: [protected]
Email: parth.[protected]@yahoo.com

Sir,
I am Pratap chakraborty from Kolkata(Tangra). Am provide more than Rs..200000 sales per month for airtel. But some reasons I will leave airtel retailership. The reasons is 1) I've more than 200 pco connection in kolkata.But the unfortunate think is any pco recharge are not available in kolkata. Infact recently 1010, 1870, 1001, 331 pco recharge are stopped.
2) some airtel pco no. that have many balance but talktime validity was expired. thats why the customer could not use the balance. I already informed the distributer, T.M, & ZSM of airtel but they are not respond my complain because those no. are pco no.
My humble request to you that if you solve the problems then I am again continue the airtel retailership.
Name : Pratap Chakraborty
Store Name : hello Communication
Contact No. : [protected]
Lapu No : [protected]
E-mail : [protected]@gmail.com

Hi, airtel disconnected by number, [protected] which was in use for more than 15 months on 25 Feb 17. On comtacting the customer care, the executive intimated me that the service will be resumed on submission of identity and address proof documents. I have submitted the all requisite documwnts to airtel service outlet in gajuwaka, Visakhapatnam on 03 Mar 17. The outlet staff has provided me a new SIM at the cost of Rs 25/-and asked me to wait 48hours for activation of SIM with my original number. On 04 Mar 17, I have received a confirmation message from airtel that the service will be resumed in next 24 hours. However, the service was not resumed even after 24 hours. On cotacting the customer care again, the executive has convinced me that sometimes it could take 72hours for activation of number and directed me wait till 07 mar 17. I had to call the customer care service again as the service has not resumed even after 07 Mar 17. This is the executI've has informed me that the number is activated but if I am not getting the signal then it must be the problem with the SIM card and asked me to visit the service outlet where I took the SIM card on submission of requisite documents. Even, The executive denied to rregister the complaint. Left with no option, I visted the service outlet again on08 Mar 17 resolve the issue, but to my surprise the service staff at the outlet was clueless about my non activation of my number and told me that they have sent the details to techniCal staff and promised me that the problem will be resloved in next 24 hours. And the same has not happened till now.

I have no option but writing this complaint to resume my connection as I am tired of visiting service outlets and calling customer care services.

It is harassment for existing customers...

Srikanth Nalla
Visakhapatnam
[protected]
[protected]@gmail.com

Hello this is Pooja, my number [protected] is on Mr vivek Kumar Singh, who is one of my family member .

My complaint is, I got a message from you people at 12.35 for my offers, there I saw a offer of Rs 348 in which I was getting UL calls + 28 GB, 28 days, I got the same offer recharged at 12.53 pm .

After that I only got 1GB data, I called your executive at 1.15 for inquiring for same, she infirmed me that I will get 300 min per day and 1200 min for a week, and 1GB data daily 500 mb day data and 500 mb night data .

That day I called four times to your executive, every time they told me same thing, but today on 10th march when I didn't got the promised Data, I called on your customer care number, I atfirst talked to some executive they are telling me that I was not entitled for same offer, as you have given me that offer on 7th march .I m too frustrated abd feeling like cheated, please do the needful .

I will be thankful if you will reply and help me

Airtel retailer gave me a Postpaid Sim and at that time he told me that the sim is Prepaid after 20 days later i got a call for a Bill payment. when i see my bill there was only 17rs where i used for call rest is my plan. I just wan to complaint that i need prepaid sim and i dont want to pay my whole bill. I will only pay my used call charges. also i don't want to go airtel store because this is not my fault.

I had raised a Complaint Regarding Bill Payment on 8 March 2017 2:08 PM.

Got reply As

consumercomplaints.in
8 Mar at 2:08 PM

To

[protected]@yahoo.com

Message body
Greetings. Your complaint has been forwarded to Bharti Airtel Ltd. customer service. You should receive a reply from the company representatives within several days. Please login to your account to view and update the status of your complaint. To view your complaint on www.ConsumerComplaints.in click here: https://www.consumercomplaints.in/airtel-b100013?frommail=[protected] We sincerely hope your issue will be resolved as soon as possible!

Kind regards,
ConsumerComplaints.in Team

Later I had received a call claiming that he was one Service provider he has taken all my Debit card details and made transaction into his account of
around 50, 000. He has blocked my sim also. May I know why all the information is leaked or to whom does the complaints being receive. Is there any separate Team for this. I have given a police complaint on this. Please take action on this.