Airtel Complaints & Reviews

I have converted my airtel number ([protected]) from postpaid to prepaida week ago. When i try to recharge error msg appears 'please enter a valid airtel number'.

I can receive calls but not able to make any outgoing calls because of insufficient balance. I tried to log a complaint at airtel site, but after filling the details i cannot even click the submit button. I have been using the same number as postpaid for years. This is a very poor service from such a reputed brand.

Since I am posted to Mangalore by my company I hereby request you to please Disconnect my Landline and Broadband connection
Regards

Dear Sir,
I have to airtel postpaid numbers in my family plan 999:-
Primary number :- [protected]
Secondary Number :- [protected]
I applied for a change of both numbers to apollo corp plan(99 rs monthly) on/before 17th Jan 2017
& following procedure has been done for the same :-
-Gave documents for both (hard copy and form)
-Address verification at home
-SMS 12139 for confirmation
I got a mail also on 25th Jan for entry in new plan.

But I got current month bill of 1139 rs Approx. & that is also under my family plan.Still
on checking my plan it is showing as active my family plan.
I approached customer care 3-4 times but all time they said u meet with sales officer at your company.
I approached atleast 5-6 times to them also and everytime they are saying it will done in either 24
hours or 48 hours.
I want all you to know that i am not using airtel postpaid my family data packs (internet) after 19th
January 17 only calling has been done from both numbers.Still you are charging me all.I will not pay
that amount & request you to please generate my bill till 20th jan as uses of my family pack and after
that as per usage of 99 pack at both numbers.

Please do the same for current month also.I am very fed up with airtel people response and either
close my number or will go to consumer court if my problem has not been resolved .

Now getting a reply after one month sorry sir we can't change your plan :(

Call for 9233 tell me 25 lakh loutry. 14.02.2017 this no. Are[protected] this are air otp coad confurm. 8735 one time passward. Manager no.[protected]

Dear all,

After multiple time visiting to airtel store my problem is still not solved by airtel team,

Requesting you to suggest me how can i got a duplicate sim for my number-[protected]

Due to huge bill I didn't pay airtel bill, I made many complaints but later on got call from [protected] no and he said himself a court lawyer and ask me to pay bill and also he said airtel will review your actual usage and refund the excess amt to me, till date didn't get refund. I paid Rs.1167 (transaction ID - 831650). Rs. 1167 is not my actual usage my actual usage should me between 300-400 Rs.
Now whenever I call him he just say I will check and then cut my call. I don't know his name he did not gave me chance to ask his name even. Please call him and he is fraud person also Airtel is fraud who charge me huge amount also on belief of lawyer I paid them bill and now they are not refunding me my extra money. Please help me to get my money back.

My airtel no. [protected] (For which I paid bill)
Altrnate no. [protected]

I requested for porting my SIM from Delhi to Bangalore and also prepaid to postpaid. An executive came over, collected documents, handed me another SIM and gave me some instructions. It's been a week, the SIM is working but is still prepaid and on roaming, after following all instructions. The guy who was the point of contact simply doesn't pick up the call anymore. The last time he picked, he connected me to the backend department who were supposed to resolve the issue within 48 hours, which of course has passed. It's so annoying because my job requires me to make calls and my work is completely halted because of this. Did not expect such poor service from Airtel.

On 08 Feb 2017, at Airtel Customer Care at Chandigarh, I submitted relevant documents along with Photo & ID / Address Proof to get my Airtel Postpaid No[protected] to be changed to Prepaid.
On 9 Feb 2017, a confirmation message from Airtel was received wherein it stated that the prepaid number will be activated within next 24 hours.
Till today, i.e. 14 Feb 2017, the prepaid number has not been activated by Airtel.
Kindly resolve the issue on Top Priority.
Maj Rajesh Vaid
[protected]

Dear Sir/Madam

We have mistakenly recharge on the wrong number [protected] instead of [protected].by paytm on online recharge by my airtel number.

The operator’s reference number[protected].

Payment of Rs. 250 received by Paytm !
Your Order No is: [protected]
3:19 pm, Feb 13 2017
Your transaction is successful.

Recharge/Bill Payment Details
Recharge of Airtel Mobile [protected]
Rs 250
Your order is successful


Regards,
Sharad Dhyani
[protected]

I ported my airtel postpaid connection from Chennai to Pune. I raised a porting request twice already. I have already collected new sim card and submitted the documents and also received sms saying the documents are verified and the request will be processed soon. But when I call customer care, they say the port request has expired. Now I have lost my old sim and the new sim is not activated which is causing me lot of trouble....

I had transferred rs 400 through sbi wallet buddy on february 3, 2017. Although sbi says that the transfer was successful to the operator but on contacting customer care 198 on feb 13 i am told that this transfer is not there.

Sbi buddy reply :

Please help me by locating this amount of rs 400 and give me prepaid recharge benefit. Following is the reply from sbi on 8.2.2017:

Your complaint has been registered with ticket no: [protected]. Plz, quote this no. While making any inquiry about your complaint. Expected resolution time is 21 working days.

Your complaint wr[protected] has been attended to and closed after resolution as: we checked & found this txn to be successful. Kindly check with your operator for the delay in credit.

Dr m m kothari ajmer
Mobile no.[protected]

The customer care team seems to be highly incapable of providing service to the customers. I had applied for a change of address for my current airtel broadband plan, and the necessary person for the job was supposed to contact me within 24hrs, and they were supposedly going to complete the needful within 5days. It has been 8days since and no work has been initiated yet. Forget 24hrs, it has been 8days ans no airtel person has contacted me yet and when you call customer care they keep repeating the same rubbish of 24hrs and then later keep you on hold and not connect your call at all. All they are good at is sending the bill at the right time.

I have migrated my mobile number [protected] from postpaid to prepaid. Airtel store people has deactivated my postpaid sim but not activated the prepaid sim till now. I have been visiting the store daily but no response from them. I was really frustated and want to register a complaint with TRAI. Please assist me in raising a complaint with TRAI. I have missed so many business calls because of these irresponsible people.

There were 3 time recharge done by my two different accounts of 246 data recharge but no data was recharge and money was also not refunded so please kindly refund the money back to my account porperly

Sir, there are several places where no any tower setup by your company, mostly in hills areas in Dhubri district, Assam.As a result lakhs of people has been suffering from many problems. Sir, I can help your company regarding this matter, but it can posible only after being authorisation me by your company.Being a residencial member of Dhubri district I wel known about the places, where yet no any tower setup by your instalation company.
With thanks from...H.M.Ersad(Advocate Bilasipara)

Advance for Rs. 2623/- but not received by professional courier MAA[protected] this courier return by courier man to channai.
121 coustomer care given to me today (13.02.17 time 15:05) chq No. 253970 dated: 19.10.16
so requested to this trf to my mobile no. [protected] or Neft to my account only 2000/-
maine 20-25 bar 121 par mail bhi kiye phir bhi koee jabab nahi aata h.

My transaction for Rs.396 failed on transaction ID :[protected] on February 13, 2017, please refund the amount

Airtel in AP circle had option of data carry forward if the customer recharged before the expiry date, now all of a sudden they say they have removed the carry forward option, millions will lose the money. This is outright cheating and unethical way, please take a note, I will be going to consumer forum with this complaint

I have a Airtel MyPlan 599. Relationship number [protected]. With the last revision of the Plan pack distribution, I had 18 Packs of (85 Minutes STD + LOCAL) that gives me a total of 1530 minutes of STD + LOCAL Minutes. However in my latest Phone bill I have been charged a total of Rs.203.39 rupees EXTRA in addition to my Plan pack, Out of this 119Rs has been charged for Local landline with 238 Pulse rates, 31.5Rs for Local landline STD with 63 pulse rate and 42Rs as special number for 42 pulse rate.
I am having serious concerns on the way billing is done by Airtel.
1. If you are already charging me for 85 minutes STD + Local pack, there is no mention that landline numbers are not included in this loop. Calling landline numbers is a very common thing for Postpaid connections since it is typically part of official work.
2. There is NO mention in the MyPlan page that the 85 minutes pack is MOBILE ONLY. Hence I feel cheated by Airtel
3. How is a 1800 or 1860 toll free number suddenly termed special number by Airtel. Ideally these numbers should come local calls and the 85 MINUTE PACK should take of this. Why should I pay more money under special number category for calling regular toll free numbers which normally attract local call charges under other network?

Please note that I have been using Airtel from 2007 till nearly 2015 and had momentarily gone to Vodafone due to local area network problems. Given the recent experience with Airtel, I am seriously scared that Airtel is no longer having the customer focus it used to have. I am afraid one more inflated bill like this I will be closing both my postpaid connections.

Airtel has started to offer ₹345 plan for UP (West) & Uttarakhand circle which, according to the recharge details, gived Unlimited Local+STD calling on any network and 1GB 3G data. I noticed that in the evening, my balance started deducting from main account (which means that the Special Recharge pack 345 stopped working). I complained to airtel customer support but they replied that this recharge gives only 300 minutes of free calling per day and thereafter, balance will get deducted from main account. My complaint is that when airtel have mentioned that calling will be free, how can they impose restriction of 300 minutes? Please resolve this issue and give compensation for this.