| Address: Faridabad, Haryana, 121006 |
Dear Sir,
Inspired by Prime Minister's Digital India Movement, we have started our family members to get the mobiles recharged thru Internet payment but getting discouraged to do so..
Our balance for the talk time on mobile service of Airtel, Delhi Circle was not available so we decided to get it recharged thru mobile online payment.
When mobile calling services didn't get activated, we spoke to customer care and realised that we did the mistake in selection of the right package option.
In an attempt to make the digital payment for talk time plan, by mistake, option was selected for internet pack by us. This happened on 8th Feb 2017.
By admitting our mistake, we requested the customer care to cancel our wrong order so that we can use the amount for correct requirement.
We were told that it is not possible to cancel the order even when it is done by mistake. They also confirmed that wrongly ordered service is not yet used by us.
We were also informed by customer care to speak to Online payment service provider, instead, which has no role to play in the matter.
Our reference no. is CONRC[protected], dated 10th Feb 2017.
May we request to company authorities to address the following:
1. In case any order is wrongly placed by customer, what are the provisions for customer, to deal with these kind of issues, especially at the time when Prime Minister is stressing the need to make India Digital.
Thanks.
Mar 22, 2017
Complaint marked as Resolved
Airtel customer support has been notified about the posted complaint.
Verified Support
Feb 11, 2017
Airtel Customer Care's response Dear Customer,
This is with reference to your post, dated 10 February 2017.
We are keen to resolve your concern; however, we will require your alternate contact number and convenient time to call for resolving your concern effectively.
We look forward to receive the required details.
Regards,
Anil S.
airtel presence (airtel Customer, service team)
bharti airtel ltd
Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services
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Verified Support
Feb 14, 2017
Airtel Customer Care's response Dear Customer,
This is with reference to your post dated 10 February 2017.
We were waiting to receive your contact details to enable us to address your concern.
Since we have not heard back from you, we trust your issue has been resolved.
If you require further information / assistance, please write to us at [protected]@in.airtel.com
Regards,
Akanksha Singh
airtel presence (airtel Customer, service team)
bharti airtel ltd
Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd