Airtel Complaints & Reviews

Address: Gurgaon, Haryana, 122001

Website: www.airtel.co.in

Fraud commitment..Not given that plan which they told..All promise are wrong and even there customer service person have not sense how they talk to customer

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Address: 500037

Website: wallet

Piease my wallet acount to restart

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Address: Faridabad, Haryana, 121003

Website: Airtel

I paid Rs.1000 to airtel broadband provider in my neighborhood for a new connection but it was never fulfilled because of infeasibility. I have been running to get my refund since then. I finally generated an online refund request will all required details on 4th Dec' 2016. The registered ticket no is AOR2b6cc2. I am still waiting for my refund. I will take this matter to police and finally court if this refund is not processed by this month.

Thanks
Ashok Lal Karn

Mar 21, 2017

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Feb 07, 2017

Airtel Customer Care's response Dear Customer,
This is with reference to your post dated 4 February 2017.
We are working on your concern and would require some more time to resolve it. We shall keep you updated of the progress.
You can also get in touch with us at [protected]@in.airtel.com
Regards,
Akanksha Singh
airtel presence (airtel Customer, service team)
bharti airtel ltd
[protected]@in.airtel.com
Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

Verified Support

Feb 16, 2017

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 4 February 2017.

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at [protected]@in.airtel.com

Regards,
Anil S.
airtel presence (airtel Customer, service team)
bharti airtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

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Address: 530041

Website: AIRTEL PREPAID MOBILE SIM LOST AND REQUEST TO BLOCK

Sir,
today i lost my mobile in journey and request to bloc my prepaid sim airtel no.[protected] and i will get duplicate sim in a week days time. Now request to block my sim immediately

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Address: 600014

My airtel mobile number is [protected]. I have lost my mobile today during bus journey. Kindly block my airtel mobile number from misusing.

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Address: Khordha, Odisha, 751022

Today i.e. 03 /02/2017, I got a blank call from [protected] on my corporate Airtel mobile no.[protected] at 3:02 PM.

When i searched on internet/google that +9230 code belongs to Pakistan.

Please look in to the matter & resolve this issue.

If need any assistance from my side you can call me on [protected] or at amrut.[protected]@gmail.com

Thanks & Regards,

A.P.Hota

Mar 11, 2017

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Feb 04, 2017

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 4 February 2017.

To protect all our mobile subscribers from malicious activities which may result in substantial increase in their phone bill, airtel would like to advise the following:

» Do not respond to any unexpected calls from a number with the +92 or +375 country code.
» Do not respond to any suspicious missed calls from unknown numbers.
Do not get lured into any financial transactions or divulge any personal information like IMEI, Bank Account number and other information to callers offering prize money or lottery winnings. Also do not respond to any instructions to dial an international number to get the prize money.
» This luring Novemberalso be done through SMS messages offering prize money and seeking personal details on a specified email ID. Please do not respond to these.
» Do not respond to any SMS/Email from unknown sources prompting you to call on a number or go to a site offering free download of content/movie clips/pictures.

Please refer the link http://www.airtel.in/important-alerts/ for more details

Regards,
Akanksha Singh
Airtel Presence (Airtel Customer Service Team)
bharti airtel ltd.
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

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Address: Hyderabad, Andhra Pradesh, 502205

Hello,
I am unable to receive any calls and if i get a call I am unable to talk to the other person on phone due to poor signal quality in my area.I have posted a complaint but no action has been taken yet.previously there was no problem of signals but from last few months there is very poor signal in my area.All my family members use airtel prepaid and all are facing the same problem

Mar 14, 2017

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Feb 05, 2017

Airtel Customer Care's response Dear Customer,

This is with reference to your post, dated 4 February 2017.

We are keen to resolve your concern; however, we will require your alternate contact number and convenient time to call for resolving your concern effectively.

We look forward to receive the required details.

Regards,

Anil S.
airtel presence (airtel Customer, service team)
bharti airtel ltd
[protected]@in.airtel.com

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

Verified Support

Feb 08, 2017

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 4 February 2017.

We are working on your concern and would require some more time to resolve it. We shall keep you updated of the progress.

You can also get in touch with us at [protected]@in.airtel.com

Regards,
Akanksha Singh
airtel presence (airtel Customer, service team)
bharti airtel ltd
[protected]@in.airtel.com

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

Verified Support

Feb 10, 2017

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 4 February 2017.

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at [protected]@in.airtel.com

Regards,
Anil S.
airtel presence (airtel Customer, service team)
bharti airtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

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Address: Chennai, Tamil Nadu, 600036

I would like to tell about the airtel set box that i purchased on march of last year it had certain issues like bad connectivity and stillafter using till jan 2017 i showing no signall regularly now its showing permanent
ly like that for some days and when we called airtel representatives they are saying to spend 600 rs for geting a new one so wats the quality of airtel set up box provided by airtel .

Mar 12, 2017

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Feb 04, 2017

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 4 February 2017.

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at [protected]@in.airtel.com

Regards
Akanksha Singh
airtelpresence (airtel customer service team)
bharti airtel ltd
[protected]@in.airtel.com

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

Verified Support

Feb 08, 2017

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 4 February 2017.

We tried calling you multiple times to get additional details to enable us to address your concern. However, there was no response.

We will appreciate if you could share your alternate contact details and convenient time to call for resolving your concern effectively.

Regards,
Anil S.
airtel presence (airtel Customer, service team)
bharti airtel ltd
[protected]@in.airtel.com

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

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I applied for a Broadband connection on 28/01/17 and a sales executive Kamlesh ([protected]) visited my place and collected all documents for installing Broadband and Telephone line. He informed me that the connection shall come with free router and free telephone set and shall be installed on Monday. On Tuesday I called him up as the connection was not setup, he informed me that it will be done within an hour, till Wednesday the connection was not installed and hence I raised a complaint (reference No.[protected]. On 02/02/07 the technician came to my house for the connection and I was surprised to find out that he did not bring any router nor any telephone instrument along with him. When I asked him, I was informed that the router and telephone is not provided by Airtel and the customer has to either provide the same or pay for it...

I raised the issue to the Nodal Officer as well as Airtel Presence in writing, but till date I have not received any revert from their side.

It seems that we are dealing with fraudster like Airtel.

I hope that I will receive a justifiable reply, and my matter will be resolved.

Mar 9, 2017

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Feb 04, 2017

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 4 February 2017.

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at [protected]@in.airtel.com

Regards
Akanksha Singh
airtelpresence (airtel customer service team)
bharti airtel ltd
[protected]@in.airtel.com

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

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A

alokji

Feb 4, 2017

Never a complain will solve. Airtel hi bhadwa hai saala, mera 299 le gaya saala.

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I

Iaspscmp

from Bhopal, Madhya Pradesh

Feb 5, 2017

My postpaid no.[protected]
मेरे number पर outgoing call/sms service बंद है पिछले 6दिन से।
इस सम्बंध मे custumer care से more then 6 time complient register करने के लिऐ काल किया ।
But they can't take seriously and can't register my complaint.
So plz take action against customer help executives.

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Address: Vadodara, Gujarat, 390007

Website: www.airtel.in

I have not received transaction receipt for online payment to Airtel DTH for a new connection.
There should be a transaction receipt of every transaction, be it a online or a physical mode.

Even the customer care is not able to help on same. They are saying that this is not possible. I have even told them to take complaint. But they are saying that they are not able to take complaint of same.

DTH Customer ID - [protected]
Call Details to Airtel - 4th Feb 2017 10.30 to 10.50 am. They just kept me on hold, without letting me talk to seniors.

Apr 1, 2017

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Feb 07, 2017

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 4 February 2017.

We are working on your concern and would require some more time to resolve it. We shall keep you updated of the progress.

You can also get in touch with us at [protected]@in.airtel.com

Regards,
Akanksha Singh
airtel presence (airtel Customer, service team)
bharti airtel ltd
[protected]@in.airtel.com

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

Verified Support

Feb 26, 2017

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 4 February 2017.

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at [protected]@in.airtel.com

Regards,
Akanksha Singh
airtel presence (airtel Customer, service team)
bharti airtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

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Address: 600118

Dear Sir/Madam,

I had done a wrong airtel online recharge as below:

Recharge Amount : INR 200
Transaction ID :[protected] dt. 4.02.2017
Transaction done from : HDFC net banking
Wrong Number recharged : [protected]
Correct number to reverse the recharge: [protected]
Name : F Asif Ali

Kindly do the needful at the earliest & regret for the inconvenience.

Thanks & Regards,
Asif
Alternate cont. number: [protected]
email: [protected]@yahoo.co.in

May 21, 2017

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Feb 04, 2017

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 4 February 2017.

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at [protected]@in.airtel.com

Regards
Akanksha Singh
airtelpresence (airtel customer service team)
bharti airtel ltd
[protected]@in.airtel.com

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

Feb 04, 2017

Updated by faa_asif Nothing has been resolved yet...

Verified Support

Feb 10, 2017

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 4 February 2017.

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at [protected]@in.airtel.com

Regards,
Anil S.
airtel presence (airtel Customer, service team)
bharti airtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

Mar 11, 2017

Updated by faa_asif Yes I got the resolution for this as the recharged amount has been credited to my correct number.

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Address: Cachar, Assam, 788005

Website: Airtel

Recently called 121 to enquire about my last recharge from my airtel no.
[protected] and it was answered by your staff Presenjit Barman. He was
talking in an extremely rude manner and when u asked him if this the way he
should talk to a customer I will complain if you keep talking this way
then he answered - 'go ahead and complain as much as you want' and he cut
the call. Point to be noted that your Staff cut the call, I did not cut
it. I was not even finished enquiring and your staff cut the call.

Mar 11, 2017

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Feb 08, 2017

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 4 February 2017.

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at [protected]@in.airtel.com

Regards,
Akanksha Singh
airtel presence (airtel Customer, service team)
bharti airtel ltd
[protected]@in.airtel.com

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

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A

alokji

Feb 4, 2017

My call disconnect by airtel cce. En bhadwe ko achha kiya hai reliance jio waale. Mera 3feb 2017 ko Airtel waale ne fraud karke le liya . Kutta saaala

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Address: 635802

Website: Airtel

There is temporary suspension on my airtel number[protected]. Got a new sim with my old number. It ws activated and worked for few days. After few days there was no incoming outgoing facility. We have submitted all the documents but still it's not activated. Not able to do any online transactions also as I don't even receive messages. Hope you ll do something about it....

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Address: Pune, Maharashtra, 412105

Despite of many complaint and many email, my complaint is always been marked as resolved or closed without any help.We are facing no network or very poor network at below address -

Pride World City
Brooklyn
Adjacent to D Y PATIL Knowledge City,
towards Dhanori, Charholi Bk,
Ajeenkya D Y Patil, Pune - 412105
2 kms away from Pride Aashiyana ( Porwal Road )

Mar 16, 2017

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Feb 04, 2017

Airtel Customer Care's response Dear Mr. Bendre,

This is with reference to your post dated 4 February 2017.

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at [protected]@in.airtel.com

Regards
Akanksha Singh
airtelpresence (airtel customer service team)
bharti airtel ltd
[protected]@in.airtel.com

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

Verified Support

Feb 10, 2017

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 10 February 2017.

We are working on your concern and would require some more time to resolve it. We shall keep you updated of the progress.

You can also get in touch with us at [protected]@in.airtel.com

Regards,
Anil S.
airtel presence (airtel Customer, service team)
bharti airtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

Verified Support

Feb 12, 2017

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 10 February 2017.

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at [protected]@in.airtel.com

Regards,
Akanksha Singh
airtel presence (airtel Customer, service team)
bharti airtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

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Address: Kota, Rajasthan

From a few days my airtel network is going down after midnight, it’s not working at all, I want you to fix this problem as soon as possible. If I need to use my mobile data or even have to call someone very urgently, will I get this service from Airtel? Airtel has let me down in every way possible. And please, do respond to this problem. I actually had the midnight data and only after enabling it, I am not getting the network after midnight. The bar shows that it has full network but still its not working but as soon as it's morning I get the network. I really need Airtel to fix this right now. I am a student and I need the Internet. I hope you guys help me asap.

Mar 14, 2017

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Feb 08, 2017

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 4 February 2017.

We are working on your concern and would require some more time to resolve it. We shall keep you updated of the progress.

You can also get in touch with us at [protected]@in.airtel.com

Regards,
Akanksha Singh
airtel presence (airtel Customer, service team)
bharti airtel ltd
[protected]@in.airtel.com

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

Verified Support

Feb 10, 2017

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 4 February 2017.

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at [protected]@in.airtel.com

Regards,
Anil S.
airtel presence (airtel Customer, service team)
bharti airtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

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Address: Mumbai City, Maharashtra

Hi,

I have 799 infinity plan in which some 4 GB data comes, now post consumption of these data, the moment we activate booster pack, after only 10 to 15 min it shows that I used my all data.

As per my mobile statistics, I have used 5 GB data in my current bill cycle of 13 days and by calling to customer care IVR says I used 36 GB data and customer care executive claim that I have used 19 GB data ..now I am not sure what is wrong with Airtel...they are only cheating this customers...Today I requested for port so one of the customer care executive called and tried to retain me by giving some extra benefits.. he told that he has added additional 2 GB data in my current month and I got conformation msg for the same but again in 10 mins it's showing that I used all my data...

Last month also same happened and I paid 3200 rs instead of 800 because of this.. I will definitely port to vodafone cause atleast they don't cheat like this.

Very frustrating AIRTEL!!!😡😡😡

Mar 14, 2017

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Feb 04, 2017

Updated by Umangp44 What is update on this?

Verified Support

Feb 06, 2017

Airtel Customer Care's response Dear Customer,

This is with reference to your post, dated 4 February 2017.

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at [protected]@in.airtel.com

Regards,
Anil S.
airtel presence (airtel Customer, service team)
bharti airtel ltd
[protected]@in.airtel.com
Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

Verified Support

Feb 10, 2017

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 4 February 2017.

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at [protected]@in.airtel.com

Regards,
Anil S.
airtel presence (airtel Customer, service team)
bharti airtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

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Address: Agra, Uttar Pradesh

This complaint is lodged due to misguiding by an attendent at airtel frenchise at Sadar Bazar, Agra.As I, m already a airtel celluler consumer.
I reached to sadar frenchise on 23.01.17 at 6.45 pm to get my another no. Port from Reliance to airtel.I ask the attendent known as Neha to guide in porting procedure.She seems to be in hurry.She first advise me to come another day.When requested more than she gave me a wrong no. to msg for port which later came to know that no.(1909)given to me was of Reliance.
When I warn to complaint about her misguiding & misbehaviour than she frustately answered that her duty is till 7pm and she need some time for her closing day work also so she is too busy.She doesn, t bother about the Job as she is permanently leaving the Airtel.
Now the Conclusion is that you can insult anyone when you are throwing the Job.No one can control your misbehaviour or rude nature.You can mash the celluler Co, s brand name by your foot in few seconds...
M.SADAT
R/o 86, Bansal Nagar, Fatehabad Road
Agra(U.P)
Mb. No.[protected]

Mar 20, 2017

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Feb 03, 2017

Updated by shamsabad This action against complaint should be taken seriously so that no other employee can misbehave even they are leaving the job also...

Verified Support

Feb 04, 2017

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 3 February 2017.

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at [protected]@in.airtel.com

Regards
Akanksha Singh
airtelpresence (airtel customer service team)
bharti airtel ltd
[protected]@in.airtel.com

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

Verified Support

Feb 12, 2017

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 3 February 2017.

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at [protected]@in.airtel.com

Regards,
Akanksha Singh
airtel presence (airtel Customer, service team)
bharti airtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

Jul 07, 2018

Updated by shamsabad It seem that complaint forum is useless and no satisfactory action is taken against complaint lodged.Even no call is yet came instead of providing my cellno.[protected] during complaint...

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Address: Gurgaon, Haryana, 122001

Hi,

I have my postpaid mobile no. of Airtel. In the month of Dec '16, I had made one excess payment of Rs. 3646/- to Airtel against my bill. This mobile sim was bought from Jaipur, Rajasthan. On asking for refund from customer care for the excess payment, they had logged in my complaint. But in spite of asking them not to redund the amount by cheque, they have sent a cheque to my old Jaipur address where I dont live anymore. And I dont even have access to that address anymore. In airtel system also, my updated communication address is of Ludhiana only. So, I have requested Airtel to cancel that previous cheque and refund the excess amount to my airtel account itself.

That cheque is of no use to me as I can't access that cheque. But, everytime I log a complaint for this issue, they have been closing the complaint after two days giving me reason that the refund is already processed. The fact is I never got hold of the cheque as I don't live in Jaipur anymore. I am getting harassed for last one month. Every time I register my complaint with this full explanation, and after two days the complaint gets closed. Please help me to get my own money as I had made an excess payment by mistake. Please help me in getting me my refund. The screenshots of the complaint is attached.

Regards,
Sourav Saha

May 9, 2017

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Feb 10, 2017

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 3 February 2017.

We are working on your concern and would require some more time to resolve it. We shall keep you updated of the progress.

You can also get in touch with us at [protected]@in.airtel.com

Regards,
Anil S.
airtel presence (airtel Customer, service team)
bharti airtel ltd

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Mar 03, 2017

Updated by SouravSaha Any update on this? It has been one month since I had posted this complaint.

Apr 08, 2017

Updated by SouravSaha Any update on this? It has been two months since I posted this complaint.

Verified Support

May 12, 2017

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 03 Feb. 2017.

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at [protected]@in.airtel.com

Regards,
Rakesh Kumar
airtel presence (airtel Customer, service team)
bhartiairtel ltd

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Address: 560076

Website: www.airtelonlinerefund.com

I applied for Airtel Broadband they took the money 1000 Rs as installation charges along with docs and photo but cancelled the request stating broadband is not feasible. I submitted request to refund the installation charges but no proper response from Airtel! I am warning everyone about the way Airtel behaved/behaving with me. Alerting as many people as I can so that nobody will fall prey for this fraud. I will not let them cheat people like this. Airtel please behave yourself, you are depending on us and we are not depending on you. You are not a monopoly in this country.

Mar 9, 2017

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Feb 04, 2017

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 3 February 2017.

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at [protected]@in.airtel.com

Regards
Akanksha Singh
airtelpresence (airtel customer service team)
bharti airtel ltd
[protected]@in.airtel.com

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Address: New Delhi, Delhi, 110075

Website: www.airtel.in

I requested for an airtel broadband and made 3 month advance payment of Rs. 2697, but they couldn't provide the connection later citing reasons of non feasibility, How can they charge advance payment for connection without checking the feasibility at first case and later make us beg for refund. I have been following up with their customer care for quite some time and everytime they give a new timeline or excuse and ask for documents again. Now they are not even replying to the mails even

I am under Post Bone Marrow Transplant Therapy and with this stress of running behind this pathetic service provider is too much for me. need help and actions against them.

Customer Name: Rahul Singh Samant
Broadband Account no :[protected]
Refund amt:Rs. 2697
Ticket reference # 77332596

Feb 6, 2017

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Feb 06, 2017

Updated by Rahul Samant payment reversed back on 26th Jan in the credit card statement, little confusion due to Customer Care who told me it will be credit using NEFT

Verified Support

Feb 07, 2017

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 3 February 2017.

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at [protected]@in.airtel.com

Regards,
Akanksha Singh
airtel presence (airtel Customer, service team)
bharti airtel ltd
[protected]@in.airtel.com

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

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