Airtel Complaints & Reviews

Hi,

This is the regard with the discrepancy regarding my Airtel number [protected].

The issue is pending from more than 3 months. I am using this number from past more than 6 years and have a really bad time with this now. Airtel as a brand says to "Express Yourself".
And thee is nobody to look into the matter from past 3 months moreover the Contact numbers for Nodal officer and Appellate Authority are not approachable. :(
And unfortunately, number is suspended.

I urge you to kindly look into the matter and resolve as soon as possible
You can connect me on alternative numbers.
#[protected]
#[protected]

I am a Airtel user for a very long time now. My number is [protected] which is inactive for past 3 months. I shifted to Goa in September 2016 for an official project, I called airtel customer care in August 2016 to know about some roaming plans, for which I was told that for Rs 99/- I will get free roaming services through out India and I activated the same on my number. After checking my next two months bill I realized that the pack was only applicable for incoming calls.

I called the customer care for the same and they told me nothing can be done. I was not ready to pay the bill because it was not my mistake that the CCR was unable to provide me the correct information. Soon my connection was deactivated, I have called the customer care for the same and one of their representatives from Jaipur was also personally in touch with me, who assured me that the extra amount will be waived off and my number will be activated soon. That 'soon' is yet to come.

I have called him for more that 100 times in the last two months. He would switch off his phone, disconnect my calls and once in a while if he happens to answer my call by mistake, he says things like "give me half hour I will solve your problem", "I will get back to you within 24 hours" "our people will call you shortly"

Today when he happened to receive my call, he surprises me with something new "Your number is permanently deactivated and you have to pay the entire amount which is 6, 500/- and also submit some documents in the airtel office.

Meanwhile their call centre team calls me and talks all non sense. I have to explain the entire story to every single person who calls me from airtel. This is becoming torturous day by day.

Along with all this, I am facing problems in connecting to my people since all my official contacts had this number and are trying to contact me on that.

I just want to know, is it my mistake if the customer care representative provided me with wrong information? I am really disappointed with this kind of response and I am clueless about what I should do now.

I had apply online for my airtel family plan.
I had given 4 numbers to convert on airtel postpaid.
All my documentation done and sim's are provided to me.
I requested for that on 17/01/2017. But my numbers didn't get ported.
My two numbers are of airtel prepaid and two are of other network.
[protected] airtel prepaid
[protected] airtel prepaid
[protected] Tata Docomo Prepaid
[protected] Idea Postpaid.
Either process it today or return my documents and money both..

[protected] bill payment receipts for dec-16 and jan-17.

I am using an airtel broadband connection (kolkata) which stopped working from january 16, 2017 due to some signal issues. Ever since then i have made complaints at various forums so that someone from airtel can connect with me and resolve the issue. But looks like no one at airtel takes customer service seriously. I am following up everyday with mails, messages but no one has contacted me yet. Of course, the signal is not there yet. And basically since the last 15 days i have no net connection at home and i am fed up of chasing airtel fora revert.

Hi,

I'm here to raise a serious complain, i was a very happy and satisfied idea customer. I was having a 299 plan on idea with the following benefits:
=500 local national min calls
=100 local national sms
=600 MB 3G/4G data

I was contacted by airtel for porting and they offered me a better plan, I even have name of the representative whom I spoke to along with her contact number Ms.Reshma [protected]

She told me airtel has 299 plan with 12 packs and I will get the following benefits:
=680 local/national min calls
=400 local national sms
=500MB data

So I thought at my home all o[censored]s use idea as we are very happy with their service and I decided to move out just one connection to airtel.. So I reconfirmed this plan with Reshma and she assures that I will get this plan activated after porting..

In fact when idea customer care contacted me for verification on porting request, they had warned me saying few other customers got fooled by airtel that they did not provide the offers that they promised in that particular plan, and those customers returned back to idea.. So they asked me to be careful.. Hence I again reconfirmed with that representative Ms.Reshma and she assured me..

Today 31 my idea sim got deactivated at mid night and I placed airtel sim. For activation when I called airtel customer care I get to know the shocking information that I was also fooled..
My 299 plan has only the following benefits:
=680 local/national min calls
=200sms local national

That's it!!!

Do u think I'm crazy to port out to airtel for this stupid worthless offer???? I'm trapped now... Now that I have already ported I cannot go back to idea for the next 3 months...

Airtel was such a reputed brand and now you are misleading customers to bring them to airtel from other networks.. Airtel is such a big fraud!

I want the plan that I was promised to get else I will have to move legally and take action against airtel... Also I'll have to spread in social media all the negative fraudulent activities airtel is doing to gain customers trust and later fool them!

Disappointingly
Sony Thomas

Sent from my iPhone

I have recharged with 149 to make ISD call but unable to call . I asked to customer care they said recharge of 149 is for 600 mb net .
URL is http://www.airtel.in/forme/whats-new/isd-supercharge

Hello sir, My father runs a shop in Karur & We had a good name of selling all prepaid cards. In our shop, airtel is the only company in which the distributors don't respond properly.. For the last 2 months, we called the distributor more than 20 times... He didn't even respond, come & give the cards at least for 1 time. Now we stopped selling airtel alone... We feel very bad & low for this poor service...

As per technical fault from airtel side which they have already accepted and also they have adjusted correct bill for Billing cycle 23rd Dec 2016 to 22nd Jan 2017 for my Postpaid Number:[protected] and I have already paid the amount of Rs.344 as per correct bill for the same.

And today when I have seen my current usage of current Billing cycle i.e. 23rd Jan 2017 to 22nd Feb 2017, Current usage is reflecting 15.72 Rs. instead of Rs.0.0 and also getting overage 1483 min used for National roaming.I didn't used anything extra but I am getting this type of issue again and again.

Really I am fed up with Airtel services.

From next billing cycle, I will switch my both airtel postpaid number to other network because I don't have any other option.

I have raised my concern to consumer court so many times, But still issue is not resolved.Could you please take the strict action against Airtel.

Maine Vodafone se airtel me 23 January ko port kraya tha 27 January ko 11:30 pm pe Vodafone ka network chla gya and airtel ka abhi 46 hours tk network ni aaya customer care and store se bhi shi response ni mil rha mera primary number band hone ke karan mere sare kaam band hai agar jald se jald mujhe koi proper response ni mila to mai to mai company pe case krunga...
Email [protected]@icai.org

I bought a new SIM card from an retailer a month earlier...But post one month...I'm getting unwanted calls saying that someone's brother was missing and he was using this number a year or more ago.

I have told the caller it's not the person whom you wanted to connect...But with the very surprise he's thinking that I'm a kidnapper who has kidnapped his brother and keep calling me different numbers reguriously more than from 20-25 different numbers...

I have briefed the same to the retailer and asked him to speak with the Airtel authority and replace this sim card with a new fresh number...But to my fortunate...He refused to help and asked me do whatever you want they won't do anything on this.

Why my name as registered with that sim card will be trouble and why money will be wasted with such a disaster negligence by the service provider...

My questions are :

1) Why Airtel is renewing old numbers with new SIM cards and why they are not shutting those numbers permanently to generate new series of contact number ?

2) Why such retailers have been initiated by the company...Who doesn't take any initiative to help the consumers ?

3) What if, someday if any police complaint is issued on my name as registered with the company on based of those calls made to me wondering I'm a kidnapper of his lost brother ? At that time, who will be responsible ??

I have ported my sim([protected]) from Vodafone postpaid to airtel postpaid in Jan 15. The plan i choosed was 549(with corporate plan) As per the the plan the data usage is 4GB + 3GB totally 7GB. Its not mentioned that i have to use new 4G phone which is purchased after december 2016. Only after raising complaint yesterday(29/01/2016) i came to know the details o[censored]sing new mobile to use the offer. So in order to use your plan should i need to get a new mobile phone??? I am really disappointed with your service. Though the below airtel page has been updated from 4GB to 3GB in 549 plan. its not mentioned that to get new mobile to use your offer. really got frustrated by the replies given by customer care executives saying me to get new mobile. Kindly provide a solution for this.

I have been using [protected] no. since 2 years and now my number got alloted to somebody whom i dont even know. this number was registered in my paytm account and now i cannot get my money that is in my paytm account . i was also not informed that my number is changed. i need to use my money but i cannot contact to airtel customer care . kindly look into this problem as soon as possible

I had applied airtel New broad band connection, I had submitted my all paper details on 23/1/17 and I had paid the payment on the same day for 3 months earlier. From that day on wards I dint receive any confirmation from Either Airtel / Bharathi Tele Services . Daily I am only calling (Begging may be the correct word) to the Customer care executives, and getting the information, still now I dint recieve neither connection nor any updates from thier side, to day it is 30.1.17, still I had asked to day every executive is telling apologies but no confirmation about my broad band.

I have Airtel prepaid mobile number [protected] for which I was given special offer of Rs. 159 for 2GB of 3G/4G data. On 29th January I tried to recharge the same from My Airtel app and payment option I selected as Mobikwik wallet but I got error message saying something like - Transaction failed due to server connectivity issue. As I needed data urgently that time, I loaded my Airtel Money wallet and I tried to recharge the same pack selecting payment option as Airtel Money wallet. Now that time the recharge was successful, I got successful recharge message as well as cashback message for Airtel Money wallet. The time was 9:05PM. After that around 9:30PM, I got a message that my Mobikwik wallet has been debited with amount 159 for mobile rechange and immediately after that I got another success message from Airtel saying that the recharge was successful. When I called up customer care service to check why for failed transaction I got success message and amount got charged from Mobikwik wallet I got a pathetic response.

As the first transaction was failed, I tried to recharge next time. Though I am getting double data (4GB for Rs. 159+ Rs. 159) but I don't need that. I want only 2GB of data for Rs. 159 and refund of another Rs. 159. I requested the guy to revert back the previous recharge but he is not ready to listen. He is saying that it is my fault as I tried to recharge twice. But if there was a chance of successful recharge then in My Airtel app Wait message should have appeared instead of Failure message. Is this my fault that seeing failure message I tried to recharge second time?

It looked like the customer service guy is there to put the blame on me only though I was saying that as I got failure message I tried to recharge next time.

Please help as I don't want double data for double amount charged. I want refund of Rs. 159 with deduction of 2GB of data.

Hi sir, I want to get call history for mobile number [protected] for 1 year in my email
[protected]@yahoo.com
Thanks

I have opted for airtel broadband connection, Based on this i got a call from airtel representative Prem, He said there is feasibility in my area . Airtel executive came to my home and collected Rs2100 along with required documents. Its been a week I get the connection. Tried contacting airtel customer care no proper response from them. The collection executive's number is switched and the person Prem's number is not reachable. kindly provide a solution for this issue.

Sir i lost my new mnp sim which was due for verification i mnp from telenor jharkhand to airtel jharkhand..
I kept for mnp at 12 jan which was port nd FRC was also done bt i havent done verification.. Due to some mishap my sjm was lost and i need some alternative to get my sim.. As its most important for me.. what shall i do for it.. Kindly help me as soon as possible..
My contact no:[protected]
Email:sourabh.[protected]@gmail.com

I have given a request for a new broad band connection on NOV 22 2016 and i gave a cheque for Rs.3792 with number[protected] HDFC bank kotturpuram branch, I was told that the connection is not feasible in my location but to my surprise the cheque got debited from my account on Dec 20 2016, I never expected Airtel will debit my cheque without giving me a connection. I called Airtel customer support regarding this and I was told that the amount will be refunded within a week time, the interaction id for the conversation is[protected], I called them on 2nd jan 2017 to get a status on this and I was told that I will have to send a mail to get my refund, This is very frustrating, i sent a mail to [protected]@airtel.com on 02/1/2017, i got a reply from them on 08/01/2017 saying they have the excess amoount as mentioned above in my account and asked me to send a cancelled cheque leaf to process the refund, i sent the cancelled cheque leaf on 09/01/2017, after that i got a reply from airtel on 10/01/2017 as mentioned below

"Dear Abdul Fayasss,
Greetings from Airtel!
This is in reference to your email requesting refund on your airtel fixedline number [protected].
I have registered your request for refund through NEFT and the reference number is 77511114. Let me assure you that the same will be completed within 15 days.
For further queries, please email. I will be delighted to assist you." it was 20days ago and i am yet to get my refund amount, this is very frustrating and inethical from a renowned company like airtel. Please don't give any cheque to them till you get your land line or broadband working.

I raised a complaint with Airtel on November 7 telling that there is no network at my home in Kaggadasapura even though it is pretty close to the main road(COMPLAINT NO.[protected]. A person came within a week to test the network in my area of the company that boosts on "OPEN NETWORK". He found there was no 4G outside my flat and no network in my home. He mentioned that this issue has been persisting in the are for more than a year. I also talked with the nearest Airtel Store and they also had the same say regarding the issue. When I didn't find a solution for more than a month, I wrote a mail to appellate.[protected]@in.airtel.com asking for the resolution. But again I did n't get a solution. I strictly told them in the email that I will not pay a single penny for using the network with issues. The mail chain has been going on from that time but no action was taken. When I followed up in the mail I was told on the call that within 15 days the issue will get resolved.

When the issue was not resolved for 15 days I again followed up and then I was told that it will take 3 more months to resolve the issue and I will have to pay the bill as I have been using it. My say was why should I pay for using the bad network.

Please help me.