Airtel Complaints & Reviews

Hi,

Opted Date: 07/01/2017
Payment Date: 09/01/2017
Canceled by the company Date: 15/01/2017
Approached customer care Date: 15/01/2017
Nodal Officer approched date 1: 21/01/2017 (They said with 72 hours you will get refund)
Nodal Officer approched date 2 : 27/01/2017(Again saying the same)

I have opted airtel brodband but due to technical reasons they unable to give service at my location and said with in 15 days amount will refund.

but till now it was not done i had approached customer care and nodal officer also they are saying with in 72 hours amount will refund. after that also amount not refunded.

Thanks,

Subba Rao
[protected]
subbu.[protected]@gmail.com

Dear Subba Rao,
Greetings from airtel!
This is in reference to your email expressing concern over refund of amount on your airtel account number [protected].
I understand that delay in responding to your email has caused inconvenience to you and I thank you for your patience.
As discussed with you on your mobile number [protected], please note that we have forwarded your complaint regarding order cancellation and refund issue to the concerned team. Our team will be contacting you with an update on the same within 72 hours.
Inconvenience is deeply regretted and we appreciate your cooperation in this regard.
For further queries, please do email.
Customer touch points:
Level 1: Customer Care: [protected]@in.airtel.com and 121/198, working hours - 24/7.
Level 2: Nodal Team: nodal.[protected]@in.airtel.com and[protected], working hours: 9:30 to 6:30, Monday to Friday.
Level 3: Appellate Authority: appellate.[protected]@in.airtel.com and[protected], working hours: 9:30 to 6:30, Monday to Friday.
Please visit our website www.airtel.in for a range of products and services.
Regards,
Kalaiselvi

bharti airtel limited

[protected]Original Message[protected]
From: subbu.[protected]@gmail.com
To: nodal.[protected]@in.airtel.com
Cc:
Sent: 27/01/2017 09:06:36 AM
Subject: Re: FWD: [|BAL|REF41177352|] REGARDING BROADBAND ACTIVATION

Dear Sir/Madam,

Can i know the status of the below request there is no update from your side. It already more than mentioned time.

Thanks,

Subba Rao

On Sat, Jan 21, 2017 at 2:26 PM, wrote:

Dear Subba Rao,

Greetings from airtel!

This is in reference to your email expressing concern over refund of amount on your airtel account number [protected].

As discussed with you on your mobile number [protected], please note that we have forwarded your complaint regarding order cancellation and refund issue to the concerned team. Our team will be contacting you with an update on the same within 72 hours.

Inconvenience is deeply regretted and we appreciate your cooperation in this regard.

Best Regards,

Siva Durga

bharti airtel limited

[protected]Original Message[protected]

From: HYPERLINK "mailto:subbu.[protected]@gmail.com"subbu.[protected]@gmail.com

To: HYPERLINK "mailto:nodal.[protected]@in.airtel.com"nodal.[protected]@in.airtel.com

Cc:

Sent: 21/01/2017 01:08:32 PM

Subject: Re: FWD: RE: [|BAL|Ref41177352|] REGARDING BROADBAND ACTIVATION

Hi,

Please find the attached payment receipt and bank statement for your reference.

09 Jan 17 BHARTI AIRTEL LTD DELHI IN (Convert this to Flexipay) 5, 851.00 D

Thanks,

Subba Rao

On Sat, Jan 21, 2017 at 12:45 PM, wrote:

Dear Subba Rao,

Greetings from airtel!

This is in reference to your email regarding refund of amount on your airtel account number [protected].

As discussed with you on your mobile number [protected], please note that I have registered your complaint towards order cancellation and the reference number is 77938500. Let me assure you that the issue would be resolved by 09:00 AM on[protected].

Further, we kindly request you to write to us with the pdf version of your bank statement with bank name, bank Logo and stating that the payment has been made towards airtel, post cancellation of new connection order to process your request towards refund amount.

For further queries, please do email. I will be delighted to assist you.

Best Regards,

Siva Durga

[protected]Original Message[protected]
From: subbu.[protected]@gmail.com
To: nodal.[protected]@in.airtel.com
Cc:
Sent: 21/01/2017 12:29:44 PM
Subject: Fwd: RE: [|BAL|Ref40944624|] REGARDING BROADBAND ACTIVATION

Hi good morning,

I had applied on 7th of Jan 2017 in online and i got call from your executive 9th Jan and made a payment of 5, 851/- with the transaction number[protected].

and at 16th of Jan 2017 i got a mail and SMS as 15 Jan 5 pm as below.

Dear customer, thank you for your interest in Airtel broadband. However, due to some technical constraints, we are unable to provide the broadband connectivity in your area at this moment . Inconvenience is deeply regretted. Your activation fee(if paid) will be refunded within 15 days.

but till not the refund is not made.

and now i am getting call to install the service.

Kindly i am requesting to refund. in mean while i went to other connection based on your communication.

Please refund the amount as per the below mail.

Thanks,

Subba Rao

[protected]

Based on your communication i had opted for other service

Please Refund my amount as soon as possible as u promised in the below mail.

From: Airtel
Date: Mon, Jan 16, 2017 at 7:47 PM
Subject: Update - Activation of your Airtel Fixedline/Broadband connection
To: subbu.[protected]@gmail.com

Dear Customer,

Greetings from Airtel!

Thank you for your interest in Airtel Broadband connection. We have received your request vide application no. ONTMHYDER66086552C regarding activation of a new broadband connection.

We were unable to connect with you on your alternate contact no. [protected] to regretfully update you that on account of some external factors, beyond our control, we are unable to provide the broadband connectivity in your area.

While our team is working on expanding the connectivity, we shall update you through relevant media once the same is developed in your area. Inconvenience is deeply regretted.

Activation fee paid by you (if any) at the time of booking the connection will be refunded within 15 working days.
Incase if you have paid the activation fee through Cheque / Cash, please click www.airtelonlinerefund.com and upload Scanned copy of any of the following documents.
1. Cancelled cheque
2. Bank pass book
3. Bank statement

This will help us to expedite the refund processing through NEFT in 7 working days.

Thank you for the understanding.

Warm Regards
Team Airtel

Very poor speed, unable to make payment through my online airtel account.
I ve idea registered number for which I ve to make paid calls for complaints, customer support very poor, online account is not user friendly, no toll free number from other company.
when I call on [protected] they never solve my problem instead they say u can visit airtel store, I m working and have no time to do the same
please help me as airtel is exploiting its customer

My name is Satish Kumar Jha. I have recharged my mobile no. [protected] on 19/01/2017 through Net Banking from my own mobile through (Airtel App) Avenues India Pvt. Ltd. but till today I have neither got my mobile recharged nor I have got refund in my account. For last few days I have contacted Airtel, IDBI Bank through which I have made payment and avenues India Pvt. Ltd. but till today I have not got the response.My Payment ID is[protected] and Order No. is [protected]. Please look into the matter and resolve my issue.

Network transformation is nearly complete in my area but my network signals are still very weak plese do needful early.

Have registered complaints for remote several times. Every month there has to be a problem and need to follow up with the customer care then with the local vendor. I received a call against my service request 58268844 from a local person, whom i was following for 3 days to have the remote changed. He smartly transfers the request to his friend who does not turn up. Airtel had promised of TAT and person visiting by evening 6.30 pm and get it resolved, no one turns up and leaves as it is. Fed up with such lack luster attitude and irresponsible behaviour. If you cannot honour your commitments then keep away. You need guys like jio to screw your happiness. I am planning to move on with other provider, as have already done in the postpaid connection.

I have requested lost SIM block but it is still using by unknown person since ten days
Mobile no [protected]

Hi,
I am using airtel network and the number is [protected].
Last month i recharged 10 GB net pack work of 965 rs and it is validity is upto jan 20th.I used only 2GB. ANd the remaining 8GB was unused . And recharged again to carry forward 8GB data. But the data was not carry forwarded. I called the customer care and they said it will not be carry forwarded since i used special recharge. How do i know that that if i use special recharge, the the data wont be carry forwarded. Infact they sent the special offer message.

thanks,
Elangovan P

I disconnected Fixedline number [protected], 2 months before and I sent disconnection request for your reference in the attached file.From call center also they called for disconnection, I told to disconnect and I paid the balance amount on November. Still I am getting the bill from this connection (now totally bill amount is mentioned as 2160.73 ruppees) for not using this line. Every day telecallers and airtel collection person is calling to pay for unused connection.I don't know people in airtel is working for closing this problem.Still they will mail but will not resolve the issue and tell airtel collection person to call my number and again ask money from me for not using the line.That collection person spoke today and blackmailing, he will disconnect only when he receives amount.I request the people in airtel to close the issue now.

I applied a internet broadband connection for my office on 23/1/2017 but your executive already form filled and collected installation fees 500 rs but still did not fix connection why?????? I am fully un satisfied from your service and I will forward this complaint at your top management level...

Plz unblock my airtel mpin my account is blocked so plz help me

I used registered prepaid number more than 5 years now it's been deactivated. I requested airtel service center to activate the above number, but they said the number has been transferred to other person nd when I called on that number it's switch off. I request your necessary action regarding this as all my transaction has been registered with this prepaid number [protected].

I have been using my post paid connection number for the past 11 plus years. My average bill has not exceeded more than Rs. 450 per month at any given given point of time. For the same kind o[censored]sage I have received a bill of Rs. 1155 for this month. When contacted airtel store i was told that i had used 900 sms against a free 200 sms. and the charges are Rs.1 per sms. This is fleecing. Airtel should clarify or reverse the bill with authenticated charges only.

Dear sir, i have made a complaint on dec 17, till now i didnt the problem solved.
yesterday also i have enquired with airtel showroom.. My mobile number not sold to other customer([protected]). it was on the marketing sales team..Please take necessary action and return my mobile number as soon as possible.!

I had applied for broadband on 4th Jan from airtel..those guys came and I also paid advance of Rs 7500 .. But later they said technical issues and cannot extend the connect.On their advice I was asked to apply for refund on their portal.I filled all the fields..uploaded my cancelled cheque also.But even after 20 days no refund is initiated.I speak to their customer care they dodge the question by referring to one another. Airtel is looting the common man by doing this non sense. I don't understand how much more millions do airtel cheat .I on this open forum demand my money back with interest.You please address my grievance or else I will go to consumer court.
airtel ticket ref : AOR790014.
please help

Please help me to provide IMEI no which I was using airtel sim mobile module S5 Samsung

Providing Incorrect Information to us after placing an order for 2MBPS line.
And after all the documentation process is done they dont answer our calls and email which is very much disgraceful for a requirement.

I request please cancel their License completely so they dont give incorrect info to customer where we faced almost 4 month of waiting time .

Regards,
Vinod Gavade

Dear sir we bag to informe you that our no. Port from Vodafone and inter to Airtel Our no. have been started from Airtel but First FRC not applicable From your end. This system have been open in your Mini store at Rajnagar Ghaziabad we have pay Rs.150/ to your end but not do recharge up till now We visit your store but person is not do our recharge. Please do the needful and oblise Thanks Regard. Surendra Dwivedi Ghaziabad mob.[protected] /[protected]

Hi All,

THis is to bring to your note that the Airtel service is very bad in terms of providing and resolving technical issues and reported the issue and also i have not used the data card for about more than 6 months, 2 times raised a request for closing the connection. in spite of that they were raising bill every month. Seems very unfair and now they demanded me to clear all the payments for 6 month for which i have not used before closing.. Every time they call only for clearing the amount. No one is bother to resolve the technical issue. They also give you false promises to resolve within 6 days and requested us to cancel the request, by doing that nothing improved but my bill amount was raised. Finally I felt it is very unfair from the service part to demand the customers like this in spite of having issue with them. I would not recommend anyone this Airtel services because of this bad service.

Once the cancellation is requested and data is not used, Consumer forum should help us in ensuring the service provides to stop generating the bill.

I purchased 4G post-paid net pack(Airtel Mob. No.-[protected]) on 20.01.2017 in Lucknow. But till now it is not working after so many reminders to Airtel person.The complaint was lodged on online with reference nos.-OT[protected] & OT[protected] . But on tracking but on tracking Airtel site replies-"No record found. Customer care No.-4444121 was also tried, but it is for fixed line phone only.
Kindly start my net at the earliest. Thank you.
(Sanjay Kumar)
[protected]
[protected]@gmail.com

Dear Sir,

We have recd the call from your retention team and offered the below plan, but customer care department is showing the different plan...

Why airtel is fooling the customer.

We have offered below 349/pm plan

All india calling free on all nerwork mobile, landline

Roaming incoming free.

150+ 400 SMS free per month.

100/Rs discount per month till 6 months.

4G data free : 5+1 GB per month, total 6 GB data.

Below mobile no. were activated...

[protected]

[protected]

[protected]

[protected]

[protected]

We are filling the complaint to customer forum for giving wrong information by airtel...