Airtel Complaints & Reviews

I applied for a Broadband connection on 28/01/17 and a sales executive Kamlesh ([protected]) visited my place and collected all documents for installing Broadband and Telephone line. He informed me that the connection shall come with free router and free telephone set and shall be installed on Monday. On Tuesday I called him up as the connection was not setup, he informed me that it will be done within an hour, till Wednesday the connection was not installed and hence I raised a complaint (reference No.[protected]. On 02/02/07 the technician came to my house for the connection and I was surprised to find out that he did not bring any router nor any telephone instrument along with him. When I asked him, I was informed that the router and telephone is not provided by Airtel and the customer has to either provide the same or pay for it...

I raised the issue to the Nodal Officer as well as Airtel Presence in writing, but till date I have not received any revert from their side.

It seems that we are dealing with fraudster like Airtel.

I hope that I will receive a justifiable reply, and my matter will be resolved.

I have not received transaction receipt for online payment to Airtel DTH for a new connection.
There should be a transaction receipt of every transaction, be it a online or a physical mode.

Even the customer care is not able to help on same. They are saying that this is not possible. I have even told them to take complaint. But they are saying that they are not able to take complaint of same.

DTH Customer ID - [protected]
Call Details to Airtel - 4th Feb 2017 10.30 to 10.50 am. They just kept me on hold, without letting me talk to seniors.

Dear Sir/Madam,

I had done a wrong airtel online recharge as below:

Recharge Amount : INR 200
Transaction ID :[protected] dt. 4.02.2017
Transaction done from : HDFC net banking
Wrong Number recharged : [protected]
Correct number to reverse the recharge: [protected]
Name : F Asif Ali

Kindly do the needful at the earliest & regret for the inconvenience.

Thanks & Regards,
Asif
Alternate cont. number: [protected]
email: [protected]@yahoo.co.in

Recently called 121 to enquire about my last recharge from my airtel no.
[protected] and it was answered by your staff Presenjit Barman. He was
talking in an extremely rude manner and when u asked him if this the way he
should talk to a customer I will complain if you keep talking this way
then he answered - 'go ahead and complain as much as you want' and he cut
the call. Point to be noted that your Staff cut the call, I did not cut
it. I was not even finished enquiring and your staff cut the call.

There is temporary suspension on my airtel number[protected]. Got a new sim with my old number. It ws activated and worked for few days. After few days there was no incoming outgoing facility. We have submitted all the documents but still it's not activated. Not able to do any online transactions also as I don't even receive messages. Hope you ll do something about it....

Despite of many complaint and many email, my complaint is always been marked as resolved or closed without any help.We are facing no network or very poor network at below address -

Pride World City
Brooklyn
Adjacent to D Y PATIL Knowledge City,
towards Dhanori, Charholi Bk,
Ajeenkya D Y Patil, Pune - 412105
2 kms away from Pride Aashiyana ( Porwal Road )

From a few days my airtel network is going down after midnight, it’s not working at all, I want you to fix this problem as soon as possible. If I need to use my mobile data or even have to call someone very urgently, will I get this service from Airtel? Airtel has let me down in every way possible. And please, do respond to this problem. I actually had the midnight data and only after enabling it, I am not getting the network after midnight. The bar shows that it has full network but still its not working but as soon as it's morning I get the network. I really need Airtel to fix this right now. I am a student and I need the Internet. I hope you guys help me asap.

Hi,

I have 799 infinity plan in which some 4 GB data comes, now post consumption of these data, the moment we activate booster pack, after only 10 to 15 min it shows that I used my all data.

As per my mobile statistics, I have used 5 GB data in my current bill cycle of 13 days and by calling to customer care IVR says I used 36 GB data and customer care executive claim that I have used 19 GB data ..now I am not sure what is wrong with Airtel...they are only cheating this customers...Today I requested for port so one of the customer care executive called and tried to retain me by giving some extra benefits.. he told that he has added additional 2 GB data in my current month and I got conformation msg for the same but again in 10 mins it's showing that I used all my data...

Last month also same happened and I paid 3200 rs instead of 800 because of this.. I will definitely port to vodafone cause atleast they don't cheat like this.

Very frustrating AIRTEL!!!😡😡😡

This complaint is lodged due to misguiding by an attendent at airtel frenchise at Sadar Bazar, Agra.As I, m already a airtel celluler consumer.
I reached to sadar frenchise on 23.01.17 at 6.45 pm to get my another no. Port from Reliance to airtel.I ask the attendent known as Neha to guide in porting procedure.She seems to be in hurry.She first advise me to come another day.When requested more than she gave me a wrong no. to msg for port which later came to know that no.(1909)given to me was of Reliance.
When I warn to complaint about her misguiding & misbehaviour than she frustately answered that her duty is till 7pm and she need some time for her closing day work also so she is too busy.She doesn, t bother about the Job as she is permanently leaving the Airtel.
Now the Conclusion is that you can insult anyone when you are throwing the Job.No one can control your misbehaviour or rude nature.You can mash the celluler Co, s brand name by your foot in few seconds...
M.SADAT
R/o 86, Bansal Nagar, Fatehabad Road
Agra(U.P)
Mb. No.[protected]

Hi,

I have my postpaid mobile no. of Airtel. In the month of Dec '16, I had made one excess payment of Rs. 3646/- to Airtel against my bill. This mobile sim was bought from Jaipur, Rajasthan. On asking for refund from customer care for the excess payment, they had logged in my complaint. But in spite of asking them not to redund the amount by cheque, they have sent a cheque to my old Jaipur address where I dont live anymore. And I dont even have access to that address anymore. In airtel system also, my updated communication address is of Ludhiana only. So, I have requested Airtel to cancel that previous cheque and refund the excess amount to my airtel account itself.

That cheque is of no use to me as I can't access that cheque. But, everytime I log a complaint for this issue, they have been closing the complaint after two days giving me reason that the refund is already processed. The fact is I never got hold of the cheque as I don't live in Jaipur anymore. I am getting harassed for last one month. Every time I register my complaint with this full explanation, and after two days the complaint gets closed. Please help me to get my own money as I had made an excess payment by mistake. Please help me in getting me my refund. The screenshots of the complaint is attached.

Regards,
Sourav Saha

I applied for Airtel Broadband they took the money 1000 Rs as installation charges along with docs and photo but cancelled the request stating broadband is not feasible. I submitted request to refund the installation charges but no proper response from Airtel! I am warning everyone about the way Airtel behaved/behaving with me. Alerting as many people as I can so that nobody will fall prey for this fraud. I will not let them cheat people like this. Airtel please behave yourself, you are depending on us and we are not depending on you. You are not a monopoly in this country.

I requested for an airtel broadband and made 3 month advance payment of Rs. 2697, but they couldn't provide the connection later citing reasons of non feasibility, How can they charge advance payment for connection without checking the feasibility at first case and later make us beg for refund. I have been following up with their customer care for quite some time and everytime they give a new timeline or excuse and ask for documents again. Now they are not even replying to the mails even

I am under Post Bone Marrow Transplant Therapy and with this stress of running behind this pathetic service provider is too much for me. need help and actions against them.

Customer Name: Rahul Singh Samant
Broadband Account no :[protected]
Refund amt:Rs. 2697
Ticket reference # 77332596

For last 7 days, I am complaining everyday that I am not able to send money to Airtel landline payment from my wallet...
But shameless and disgusting organisation of cheat Sunil Mittal is not responding...

Can cheat and shameless people of Airtel money transfer my entire 54.66 in my airtel wallet ( [protected]) to my airtel landline AC ( no [protected]).

I Mr Bharat Tuhar From Mumbai. My mobile no is [protected] this is my fav no business no too recently 1 month ago on 10 Dec'16 i applied for port from reliance to airtel and waiting for 1 week for the process.

Port At,
Ayush Mobile Center, Bhayandar East.

Now on 16th Dec'16 my reliance Sim Network disconect and airtel network started i verify my no and thats it after that i rechrge of rs 198 and 220rs and the rechrge was succesfull..

But the sim isnt started yet i came to know this wen there is no incoming and outgoing calls
so i complaint to the shopkeeper from wer i applied port service..so he talk to TM and told my problm to airtel TM and this happens for 1 to 2 weeks..now i have to take the action so visited to airtel galery so he checked my and said that my no isnt in airtel it is still in reliance and told me to visit reliance gallery.
so i visited reliance and told all the the process of port so asked them wer the problem is..

Thanks to Reliance Care they show me all the details of porting and shown me the process that my no is already forwarded to airtel.
And airtel company saying that they didnt got my documents for porting what the hell means u think we our fool no help from airtel co too angryy...

I request u airtel to solve my problem and start my no or give me new sim with the rechrge u can contact me on [protected]

i want my no back and the rechrge amount too other wise ill sue Airtel Co.

This message i ll share to social networks, im working to press so will try to share this by media too just wait and watch.

I visited the Airtel store to check whether the SIM is working or not and they told me that the SIM is disfunctional. And that I have to get a new SIM. Since the SIM is in my mother's name. I got here documents and photos for the SIM swap but then I was told that I have to bring her along as well.
She is suffering from high fever and is not even able to walk properly and they want the customer to come in personally.
Adding to it, my validity will be over soon. So it is going waste as I am not able to use it.
Pathetic service, no empathy and disrespectful staff.
Please just return my Balance to bank ASAP. I am done with your service. No network, no good connectivity, no response from customer service.

(CRpark, New Delhi)

I had recharged on 23 Jan 2017 for full talk time and also for 4g 4gb recharge. Now Airtel has deducted balance from main balance and they say there was no benefit as 4gb 4g on my number..I spoke to the consumer care executive and also to his supervisor spending my money for their fault and they idiots don't even see any such benefit. When the Airtel don't know what they are assuring on their websites when customer recharge then why the hell they do fake advertisements

I'm facing severe problem in 4G data connection in my location. It's happening from 4days. Data gets connected to 4G but, a small exclamation (! ) mark appears in the network icon, and the max data speed in 4g connection is not more than 1kbps..
I'm very angry coz of this ####, even if i set preferred connection as 3g network, after a while 4g gets connected automatically.
The same issue i checked in nearby location, but there isn't any such problem there.

Dear Airtel Team,

As a customer i have recharged 345 pack 01/02/2017
Rs. 345 pack
Priced at Rs 345, the pack offers 1 GB data to customers with 4G ready mobile phones along with free calls - Local and STD – to any network india

but still i am getting deduction while calling.
And when i contact to Airtel customer Care he is saying there is limitation of call which is mention under "Term and condition " apply .

can you explained me where is mention any condition while Recharge this pack .
and when i asked to Talk his senior he has miss behave and cut the phone but no solution given .

simply you are making fool to Customer.

Mob no[protected]. I have recharge 299 for this number for std/local /roaming as I did before recharge and get offer .but now recharge and offer not activate yet because I m in roaming and after calling balance diduct from main account.please resolve problem or return money back I wanna port from here . Now many offer available from many operator .अगर मेरा लैंग्वेज यहां इंग्लिश में न समझ आया तो हिंदी में बता दू की मैं 299 का रिचार्ज करवाता था मैं रामिंग में रहता हूँ, और अब रेचेगे के बाद भी इनकमिंग और आउटगोइंग काट रहा है। मुर्ख बनाना बंद कर ।मेरा पैसा वापस कर मैं चली दूसरी कंपनी की ओर। भड़वागिरी बंद करो, पहले 299 का प्लान में दे रहा था इस बार भी मैंने चेक करके रिचार्ज करवाया और फिर ये हाल। साला इतना बड़ा चोर कंपनी सचमुच कोई नहीं हो सकता । चल मेरा पैसा रिटर्न कर ।जरूरत नहीं ऐसी कंपनी का ।

My name is ashish ranjan I have new canction airtel but not active airtel my document adhar card is all ready 4 Sim actived airtel but your new Sim not actived your t m is reply I have corss actived. How many Sim alloted one I'd plz reply my Cont. [protected] plz kindlye solve my problem